These folks are outstanding! I Highly Recommend them for all your banking needs!…read moreOutstanding customer relations!

For years, our experience with America's Christian Credit Union was largely uneventful. We used…read morethem for most of our banking needs, and my mother-in-law has maintained a HELOC through them. As basic banking customers, we rarely needed special assistance and had no major complaints. That changed when we needed historical HELOC statements for a legal matter. We first visited a branch in person and were told there was nothing they could do at that time, but that someone would contact us by phone. That call never came. After following up ourselves, we were informed that obtaining the statements would cost $10 per statement plus an hourly research fee. We were also told that the statements had already been emailed monthly over the years, with the implication that we should have maintained our own records. While that may be a reasonable expectation for some customers, my mother-in-law is elderly, and many people rely on their financial institution to help access historical records when needed. That's one of the reasons people choose to bank with established financial institutions in the first place. For a HELOC that has existed for roughly five years, the quoted fees could have easily exceeded $600 before any hourly charges were added. To put that into perspective, Wells Fargo was able to provide years of archived statements in about 30 minutes at no charge. After expressing our concerns, we were eventually told they likely would not charge us after all. However, we only received approximately two years of statements, leaving the original issue unresolved. What disappoints me most is not the fee itself, but the lack of customer service and willingness to help. Between the missed follow-up, the inconsistent information, the excessive fees initially quoted, and the incomplete records provided, the experience fell far below what I would expect from a financial institution that promotes trust and customer care. If you never need anything beyond basic banking, you may never encounter these issues. However, if you ever need historical records, assistance with an older account, or support during an important legal or financial matter, be prepared for a very different experience than what you might expect.

I would never recommend this bank to anyone only my worst enemy this bank sent a message regarding…read morea charge I didn't make then called told me to cancel my bank card which I did and then I see that the mind you they altered me about still went through. They customer service agent I got on the phone made me feel like a criminal and told me I could talk to a supervisor for 2 days. Then hung up on me Please please don't open an account with this bank unless you want to feel like a criminal who commits fraud.

The Glendora branch is incredible!!! They are so helpful and friendly!!! They always great you with…read morea smile! Banking here is super easy!!!

I want to give a huge thank you and major shout out to Angie. She did in 5 minutes what no other…read moreFirst Citizens Bank employee could do for me in 2 years. I changed my phone number almost 2 years ago, and got the major run around for that long from employees. More than one phone call - oh, you have to go in person. First in person location - we can't change your phone number here... second in person location verified my identity for over 30 minutes (I mean, thank you for caring that much about my security? But I am me and had everything and knew everything, so it was overkill), but then changed my phone number in the wrong spot where I still couldn't log into my app. Angie here? Immediately told me she could help me, and after a sane amount of verifying my identity, changed my phone number where I could finally log into the app! Who knew it could take almost two years to get a phone number changed?? Someone please give Angie a raise, a promotion, or at least a gift for being an upstanding employee. I am so thankful for her, and she has saved my faith in First Citizens Bank.

Firstly, I don't understand how this bank is rated so low. I have been banking here for at least…read more10 years (when it was One West Bank) and all my experiences and transactions have always been positive. My go-to person is Jasmine S. - she is knowledgeable, intelligent, quick, patient and friendly. She is a multi-tasker for sure. This bank always offers the best CD promo rates compared to all the others around. I highly recommend this bank business.

I am over the moon with Interfaith Federal Credit Union. Interfaith FCU is by far the very best…read moreand I am blessed to have found this CU and be a member. I recently had the pleasure of working with Jessica and the experience was nothing but awesome. Engaged, sincere and professional. I got the best product and the best outcome, better than I could have dreamed. Thank you for all your help and I am looking forward to being with Interfaith many, many years.

Had the best experience with Interfaith when buying our home. They have amazing products across the…read moreboard that not only helped us get into our home a year ago but also helped us get our new family car. They are attentive, communication is impeccable and I look forward to continuing utilizing them for any and all future financial needs. We even have savings accounts for our children and look forward to discussing investment options for their futures. Thank you Interfaith for your amazing service.

A regional credit union. Apart from the usual product offerings, they also hold financial literacy…read moreservices. Great place.

Don't like that they open late on Wednesdays. Zelle u can only send $2000 a month customer service…read moreare nice people very friendly

I was referred by my co worker to open an account here for my son to build up his saving for his…read morefuture. Tjayi and Jenna are very helpful and informative. I am glad to have open it with them. Even though the interest isn't that high, it's still higher and get more than Chase. We got a tumbler and other goodies for opening the account that I will be saving for him when he is growing up. It awesome that they have a drink machine inside. Haha I can't wait to take my son here when he gets older and learn to save.

People in this branch are so nice and helpful , respond to my concern and questions .read more

I recently joined this credit union because it's very convenient for me…read more I am a member of two other credit unions (one in Elysian Park near Dodger Stadium and another in Rancho Cucamonga) that I really like; however, they aren't convenient when I need specific banking services. Upon entering, I was immediately greeted from behind the glass by a very friendly and welcoming employee (Mateo), whom I later learned was a middle school classmate of one of my daughters. I advised Mateo that I was there to open a new account, and Mateo advised me of the requirements to open an account, which I qualified for (hoooray!) Mateo was extremely helpful, friendly, professional, and assisted me in opening both a checking and a savings account. The credit union manager also stepped up to the counter to welcome me as a new credit union member, which was unexpected and truly appreciated. I was in and out of the credit union quickly, and Mateo was very efficient and provided GREAT customer service. Thank you for a very positive experience.

Everyone here is so kind!! I worked with John in the loan department and he was so patient and…read morehelpful. I've never pulled a loan before so he really made sure I understood everything. Such a genuine person! Highly recommend this place for your banking!

Very good customer service.Quick and easy .Went to get a pay day loan and was happy that I got it…read more from here.

The two female inside on Thursday 10/17 were unfriendly and not Courteous. If their job is too hard…read morefor them to handle just find one that requires makeup using and being in front of a mirror. They were sitting down touching their makeup in the working hours. Could you do it somewhere where customers don't see that