I called ahead of time and inquired about visiting the dogs. I'm going to adopt a dog but first wanted to acquaint my son with the dogs, as this is his first pet. The lady on the phone was very sweet and encouraged us to come and visit with the dogs to get my son acquainted with them. We looked at the dogs and then asked to play with one in particular. Another lady told us that if we weren't adopting today we couldn't see the dog. I explained we had called ahead for this very reason and she said no. Needless to say, this was incredibly disappointing to my son. What should have been a wonderful experience turned into a bad experience with horrible customer service. read more

I would have given it zero stars if there was an option. The organization is great and serves a great cause but their staff and volunteers are the rudest people I've ever met. The volunteers were degrading to wife and disrespectful. I suggest they teach their volunteers a thing or two about professionalism. I have and will continue to tell everyone I know to NEVER use this organization. Extremely disappointed. read more

The workers and volunteers I encountered there were judgmental and rude. I was talked to in a condescending manner for wanting to visit the cats after I visited the dogs. I explained I wanted to keep my options open and look at every animal's individual personality for a match with my lifestyle, regardless of species. I'm not allergic to cats; I have been tested. However after 10 minutes in the cat room, my nose was stuffed and my eyes were watery from the sheer amount of dust (which I am slightly allergic to) in the room. When I eventually thought I'd found a dog that would work well with me, the volunteer I was consulting was incredibly disinterested and brushed me off as not suitable for the dog because in her mind, the best owner for the dog had a very particular set of characteristics. She made offensive assumptions about my life and my future and judged my incompatibility with this dog based on these false assumptions. On top of all that, if you are planning on getting an animal from Operation Kindness, keep in mind the other side of no-kill shelters. It was quite obvious from my visits that they only took in animals that were considered more "adoptable". This is a common effect in no-kill shelters, as with the limited space, they become selective about the types of animals that can come in the door. Thus, there was a significantly smaller population of less desirable animals at Operation Kindness such as pit bulls, despite the fact that they are the most populous of homeless dogs. read more

They've become Condescending!!! I hate to say it but they have changed perhaps it's the volunteers. I adopted a puppy from operation kindness a year ago and it was a great experience and I'm so happy to have my best furever friend. Can't complain at all about my first experience. What I can complain about now is that a year later now that I'm looking to adopt a second puppy I receive a very condescending tone from the volunteers at the galleria mall last week. I asked to hold a puppy the volunteers looked at me and went back to looking through paper work and assisting other requests. I asked again with a more stern voice and they asked if I was looking to adopt I said yes I've adopted from you before, and then they proceeded to ask about how often I would be at home with the puppy....seriously if I adopted my first dog from you and I'm looking for a second don't you think I know how to raise young puppies through adult hood? I think this organization would be better with a change of volunteers some who aren't going to take this tone with people and realize there are some of us whom are well meaning and are getting offended by their rude tone. read more

Not the brightest staff...I went to operation kindness twice to potentially adopt a dog. I feel like they try to match you with an animal that (they think) suits you/needs a home the soonest. They treat you like you're an idiot who's never owned a dog, even when you say you have a 3 and 9 year old dog at home. I understand there have probably been sketchy people in and out but I don't get a good feeling when I walk in. Great facility, open space... But I'll share my experience to help others with what they will get into. The first time, we decided that we really loved this husky mix who was 45 lbs, 2 years old and pretty calm. The lady who talked with us was kind and gave us much advice on how to care for one of that breed. As we got back to the desk, we filled out the app. and she said my bfs apt didn't allow 35 lb and over dogs .. We told them we have a 75lb dog in the apt and the office approved. So we were guessing the paperwork was old. She told us she had to get a paper from stating it was ok and then we could proceed but it wouldn't be available for a few days since the following day was a holiday. I went back Monday as my bf and I decided that the husky would be better off at my apartment and filled out an app under my name... As soon as we came back to the front to tell them that we decided on the husky, the(new) lady didn't even bother to check to see, but instead said no huskys in apartments. She then tried to push other dogs on us when we had our hearts set on a certain one. I find it strange that one lady who was very passionate about that breed didn't really have a problem about our living situation and other person just threw everything out the window and insisted we find interest in something else. (And even told us it would be OK to adopt a Great Dane mix that "wouldn't go over 75lbs" knowing well we were in an apt. We had our hearts open to giving a dog a home and they automatically rejected us when someone else said otherwise! Communication needs to make word of that place and I feel like the staff just makes up their own rules as they chit chat along. A friend of mind had a similar experience where she felt belittled as she adopted her dog, so I will save my money and go to a local shelter that won't give me the third degree and talk to me like I'm 4 years old. read more

I really wanted to adopt from this place but the stench was so bad I couldn't even see any of the dogs. I understand it's not going to smell like roses in there but I've been in porta potties that smell better. There's no excuse for how they have those poor animals in there. I visited the spca and another dog shelter and they were very clean and did not smell anything like this place. read more

Everyone who works/volunteers here is super helpful, polite, and knowledgeable. We adopted our dog a week ago not only because we fell in love with her, but the facility was the cleanest we visited. That right there, made me feel great knowing our new member was being taken care of before knowing she was ours. Thank you again for having a lovable staff and a spotless/non smelly facility. read more

I am beyond disappointed with OK. Over the years my family has not only adopted exclusively from OK, but has donated money and items to them as well. My husband is currently in the military and we are being relocated to Japan. We are only allowed to take 2 pets to Japan with us because we will be living on base. We have 3 pets currently and need to find a new home for our youngest cat. He is 10 years young and a great kitty. OK told us that they do not accept pets over the age of 7 because they are "too hard" to find homes for. I was floored. I will no longer support this institution. We hoped that this facility would be kind and help but they are more interested in finding "forever homes" for pets that would otherwise be able to find homes because they are young or cute or cuddly. Shame on you OK. read more

It is a no kill shelter and very clean. and I am glad I went over there because I found my baby. However, there is no customer service and the staff, atleast the one who helped me, have no knowledge about cats. I went there to adopt a kitten as none of the shelters around me had kittens under 6 months. It was almost an hour drive but totally worth it as I found what I was looking for. I was helped by Kathy who was nice and took her time to show me around but it seemed that she was pushing me towards adopting an older cat and kept saying that a kitten is not a good choice for me as this is my first cat. But I told her I only want a kitten and she showed me some kittens. The one I picked was with his sister and I was debating whether I should get both because I didnt want to seperate them. I decided to get just the brother for now and see how it goes. Later, Peggy, the manager, asked Sam to be my counselor and we came in a seperate room for paperwork. Sam literally had no idea what was going on. She gave me wrong info about feeding, she didnt know the adoption fee, she ignored the questions I asked. I felt mistreated as she acted like she has no interest in helping me. She would blankly stare at me if I ask her anything. She gave me so much wrong info about return policy, feeding, timings...My kitten wasnt neutered so I had to come back to pick him after his surgery. She told me that she will call me when its done. I asked her again when and what time should I come and she assured me she will call me when hes ready. When I got home and talked to family, we decided to get the sister as well. I called the shelter the very next day to speak with the manager about adopting the sister. But its impossible to get to any one. I believe I called 7-8 times in 2 days to speak with someone at the shelter about this but the front desk person always told me that she has no idea about this and someone will call me back. NO ONE ever called me. I wanted them to use my credit card info, which they already had used, so they can put her on hold for me and I will come pick up both kittens together as its almost an hour drive. Anyways, after leaving countless messages, no one called me and the third day, I saw she was adopted. I was very pissed. This is really no way to treat your customer who was just there a day ago. HORRIBLE SERVICE. On top of that, Sam never called me. On the third day, I called and told them I am very upset about this and after a while, spoke to someone who told me he was ready to be picked up THE VERY NEXT DAY. So for 2 days, I have been calling them asking about him and his sister, and no one called, no one knew, no one told me anything. Sam seemed like a volunteer but seriously, if you dont know what you are doing, you shouldnt be at that place. When I went back there to pick him, Ali helped me and was extremely nice and answered all my questions. The vet tech also was very informative and nice and helped me. I am glad that I went there because I found my baby but probably will not go back there again. read more

There should be 6 stars for people who help animals but when it comes to this place its really a cut above the rest. I wouldnt send anyone to anywhere else than this no kill shelter. read more

Very disappointed in this place.... It was my first experience AND IT WILL BE THE LAST!!!! I adopted a kitten on July 3rd of 2014. I was told he was cleared for adoption..he had a 'kitty cold' previously...but that was all cleared up... After two days at home with me, and constantly sneezing, I knew he was NOT cleared up. I took him back and they did some type of test and comfirmed he still need more anitbotics. Gave that to him and he seemed okay... Then about the beginning of October I noticed he was not playing with his toys and not eating very much... So I took him to the North Texas Emergency Clinic, where I found out that he had FIP...which is a FATAL disease...usually found where there are multiple cats and cat liter not being clean. (Operation Kindness). I took him home basically to die....Around the 15th, he started the sneezing again...so took him to my vet. He had a VERY high fever and the kitty cold was back...unfortunately becuase of the medicine I had to give him for the FIP. I got the anitbotic and took it home...I wanted to be sure it was the same as Operation Kindness had given me...it was the same EXCEPT THE EXPIRATION DATE WAS OVER A YEAR OLD..so I have to wonder "Did this really do my kitten any good?"'''..... Needless to say, all my efforts to save this little guy did not work and he died Saturday, October 25th. I am angry at Operation Kindness for this....and I guess what even makes me more angry is that the day I picked up my kitten, the ones waiting on me were going OVER AND OVER how I should not get my kitten declawed...which I thought was somewhat excessive. And now looking back, I guess I would say that I feel their time would have been better spent cleaning the cat litter and checking the medicines to keep the animals healthy than worrying about whether they had their claws. I know this FIP disease is most likely found in strays...but I don't agree with that completely... I adopted two kittens I found outside on different occasions and both of them lived to be 13 years old and 14 years old. I blame the unsanitary conditions and lack of correct medicine at Operation Kindness for the death of my kitten. Just want others to know to CHECK VERY CAREFULLY any kitten before adopting so you dont' go through what I have just gone through!!!! read more

Today was my second day to volunteer at OK. What an amazing organization!! I feel a little selfish because I left thinking I got more out of the experience this weekend than the dogs. Having one of those little angels look up at you like you are the only thing that matters just melts your heart. And, 100 puppy kisses is a pretty amazing thing as well. If you ever decide it's time to get perspective on your life, come volunteer and let these precious little babies turn your world upside down. What seemed really important yesterday is not so important today. I can't wait to get back out there! read more

What is there not to love about this place? absolutely nothing. Leave any notion you have about animal shelter behind, Operation Kindness is a beautiful facility. The entry way is paved with engraved bricks from donors. There's a large lobby, and front desk staffed with two receptionists. The place is very clean and does not smell bad, there is a full staff of vets, vet techs, volunteers, dog walkers, and adoption specialists. They have a beautiful outdoor area to walk dogs, lots of shade tree, benches, and a walking trail, allowing potential adopters a chance to interact with the dogs. Best of all this is a no kill facility, there is no death row. Every cat and dog gets to stay until they find their forever home. After a recent break up I found my self pet less for the first time in my life. I had been looking for a dog for a couple months, and while searching pet finder one a dog I like popped up. Drove down there a a couple hours later, got to meet the dog and play with him, signed some papers and took him home. Wonderful staff, great facility, this is an animal lovers heaven. If you are looking for a fur baby, this is the place to go. read more

The staff was awful, the cages where dirty. There where not professional at all. There was a long wait time.if your a first time pet owner stay away they won't make your first experience a good one read more

We just adopted a 4 year old dog from Operation Kindness. I can't say enough about how great this organization is! It started with the Operation Kindness team visiting a local business and brought several animals in for a visit. One thing led to another and we found ourselves at the Shelter. Tara helped us and was GREAT! She was patient and informative throughout the process and made the experience even better! When you tour the facility you immediately get a sense for how much the employees care about the animals and love what they do. There is plenty of room for them to play and visit with one another. It's clean and a great environment. Our adopted pet had a cold and the staff made sure he was healthy before we took him home. What a great experience! read more

We absolutely can't say enough about our time here yesterday. Annette was our counselor. Multiple staff members helped us and I'm remiss that I can't remember all of their names. Annette spent a full two hours walking us through different meet and greets around the sweet cat rooms. I was an emotional wreck trying to pick out a new cat to join our forever home but Annette spent time helping us find out perfect match. She helped answer all of our questions and gave wonderful tips and ideas for how to integrate our new addition Maxie into our home. It's been 24 hours and we couldn't be happier. Maxie is a perfect fit for us and we couldn't be more ecstatic. I will always continue to support places like Operation Kindness and will go there for all future adoptions. Remember folks... Adopt, don't shop! read more

Successful adoption of beautiful Rottweiler this weekend. We are always so impressed with the care, knowledge, and efficiency exhibited by Operation Kindness staff and volunteers. The facility is clean and kept up well. Adoption process pleasant, not onerous. read more

We got the best dog in the world here. He had quite a bit of care before we got him, and he (and we) couldn't be happier with the treatment he got. We'll definitely be coming here for his brother or sister! read more

We adopted our dog from Operation Kindness about 2 months ago and had a very positive experience. The only exception to that was the initial receptionist who seemed to be trying to scare us off and had difficulty reading through the answers to the questions on their own paperwork. I assumed this was a way to ensure potential adopters are serious about wanting to bring home a new family member, so I take no real issue with her rudeness.All of the other members we met there were very kind and helpful, including one member, Tara, staying after closing to help us fill out the adoption papers - she was very sweet. They seemed to be involved with the dogs, know our dog well, and want to answer questions. Something that happily surprised me was the attention to their food. I expected them to be fed the bottom tier dog food for cost savings, but we have actually ended up keeping her on the food that they were using as it is a highly rated natural food. During the adoption, they suggested that if we change dog food to first check out dogfoodadvisor.com to make sure that we find something of high quality. That made me feel like they truly care for the pets there. The facility insides seemed clean and well kept from what we saw, and the outside playgrounds and walkways were nice. Of course in any homeless animal situation, no animal is getting as much attention as it would have ideally, but the ones we saw seemed happy for the most part (one guy was pacing in his kennel, everyone else seemed pretty calm). We fell in love with our little girl immediately, and had hesitations only in that her cat test came back that she was scared of the cat that was in the test with her, we did not get pressured to adopt, but rather Tara suggested that we could take the night to think it over or simply take time there (at this point, they were just about to close) and decide - no rush or pressure. Since our dog was heartworm positive at the time of adoption, they gave us detailed instructions for her treatment and sent us home with her medication as well as selling us 6 months of heartworm preventative at the cost to them (so much cheaper than the standard cost). Each animal is spayed or neutered prior to adoption, and I believe microchipped as well (our dog is). I would (and have been for the past 2 months) recommend Operation Kindness to anyone that is interested in growing their family. read more

my whole family has volunteered here and we love this place. i would walk the dogs and clean the cat cages. the animals love it here and they have fun. i used to walk a dog named spike but he recently got adopted by someone. he was very easy to walk and is a calm dog. they have great pets to adopt.i already have three cats and dogs so i can't really get more pets. read more

Terrible experience. They let another couple see and adopt the dog I had already claimed, while I was waiting on results of a fecal test. Heartbreaking. I called back and the manager apologized for their "terrible communications problems." Beware. read more

I was lead to visit operation kindness after seeing Fox News last Sunday morning. After a year of looking for the right fit for our family; there was Scout! She had us at the belly rub on live tv!! She is an older dog but has tons of love, extremely smart, and has a great spirit! She wins the hearts of everyone she has met! You can't help but fall in love with her. We are so happy to have her! Tara our adoption counselor was amazing, kind, and patient. She was instrumental in making sure Scout and our other dog would be a good match for each other. Thank you Operation Kindness for what you do! Your making a difference one dog or cat at a time. read more

Just a wonderful organization that deserves a visit for your next pet. Certainly they need resources to keep their doors open and a worthwhile organization to give monies to or raise monies for. I got my fur baby there and so very grateful for them. Z read more

We've recently adopted our second pup from Operation Kindness, with Tara as our advisor. She was excellent help, as is the Operation Kindness adoption process. She explained each of the educational materials to us and paid special attention to our new little adoptee and us. The day was special, already, but made more special by Tara's guidance. We're forever grateful to Operation Kindness and the mission they carry out as well as all the services they offer to new adoptive families. Low-cost training and the services of a behavioral specialist, if necessary, help ensure a smooth post-adoption experience. These are nice resources that Operation Kindness makes easily accessible. I'd recommend Operation Kindness to anyone who wants to adopt a pet - especially first-time adopters, based on the excellent care, resources, and follow-up this wonderful shelter offers. read more

Wow, I am extremely disappointed. While I like it is a no kill shelter, it does not give you an excuse to be rude. The staff was awful. We went to go adopt a kitten, and when they let us in the rooms, we could not do much looking because I had two ladies up my butt asking questions. When I asked them questions, they could not answer them and then steered us toward a particular kitten. Half of the cats were sick and on meds. After reading the reviews, are they really being taken care of? I am a little pissed because I would have loved to take one home, but when I went to get an application, I was snapped by the lady up front, and told they closed in twenty minutes and refused to do an application. I asked when they opened the next day, she snapped again, telling me to take a card the hours are on there. Then they proceeded to hand me to wrong application. Wow, so you can grill me, try to steer me to a particular cat, however my questions are ignored and then told they cannot run an app during open hours. Hmmmm.....If you hate people you do not need to work there. If you hate your job, quit. Do not be rude to other when we are pumping money into your organization. Needless to say, I will not go back and I will adopt from another source. If the owner has any sense, they will change things. Maybe educate your staff so they will not get frustrated when people ask questions. read more

Laurie, a staff member at Operation Kindness was wonderful! In fact, the entire shelter is a special place. Husband and I adopted a Basenji mix this last Friday. We call her "Addy" and she is a great dog. (Her name was "Summer" but, after some thought, we decided to change it.) This shelter is impressive and we would recommend it to family and friends. In fact, my best friend is planning a visit there soon. Clean, healthy animals that receive lots of affection and care. read more

Got my little kitty from this place. I had lost my 18 year old cat and was ready to find another companion. After several weeks I started searching for a new friend. I went to every animal shelter in Plano, Frisco and Richardson. I was saddened by the conditions of some of the places, but when I came across Operation Kindness I was delighted to have found it. I went in and found that I was actually interviewed before I could see any of the animals. It was nice to know that there was a screening for potential pet owners. That felt good. Then I was allowed to see the animals. All the pets looked happy and healthy. After I found my new friend they rushed him to the back and gave him a nice cleaning and new collar. then I was taken to an office and I was given a great amount of information on cat care and all animals at Operation Kindness are microchipped! I took my pet to my vet for a checkup and they were very impressed at the medical records I provided that came from Operation Kindness! This place is a great place! read more

After fostering the furries, we finally decided to have our own. We did little research online and found that Operation Kindness is the good place to get your nugget. We went there,place is very neat clean and busy though :). Counselors are very helpful. We found our Jessie there...she is Golden Shepard and 6 months old. We love her. I highly recommend Operation Kindness!! read more

We got our cat from here. Best cat ever! She is very friendly and loyal. The volunteers and Foster parents etc seem to take very good care of these pets! read more

We went to operation kindness over 3 weeks ago and were so excited to adopt a cat for our family. We adopted a wonderful 9 year old kitty that was free of medical/behavioral issues. In 3 weeks the cat had used his litter box only 3 times. When we attempted to reach out to "OK" their response was basically to not return our calls, pass the buck, and deny responsibility. We love the kitty and decided to take it to an emergency vet to make sure there was no UTI(costing us another $140). It was free and clear of any medical issues meaning that his issues are behavioral and an even bigger issue that wasn't disclosed upon adoption. This animal is 9 years old and was most likely surrendered due to this particular issue. Our assessment: OK is happy to take your adoption fee on the front end and quickly shove you out the door animal in-tow, and barring any issue are probably just fine. However, just like a car salesman, OK has been very dismissive and reluctant to accept any responsibility in our situation. Not being a novice to the pet adoption process, my first red flag should have been their willingness to just give us the pet the day we walked in. During every other adoption I have participated in there is a bit more due diligence and a process Involved to avoid these exact situations. As it stands now we will be spending thousands to replace our carpet, and will have to remove a very lovable pet from a family that has gotten attached. Shame on you OK for either failing to disclose, or failing to know enough about your adoptable pets to disclose vital information that allows family's to make informed decisions... Shame on you! read more

This is the cleanest, nicest shelter ever. Everyone was friendly to me and kind to the animals. The adoption fee was reasonable especially considering the care our new dog was given while he was there. He has a few allergy issues that were probably the reason he was surrendered. He's much better now after many well documented visits with their vet. The staff made the adoption process go very smoothly for us and we are happy and grateful to have Roman in our lives. read more

I went to this shelter with my boyfriend on a recommendation to look at adoptable cats and I could not be happier with the process. We walked in, filled out a card with my information then were given a guest pass to go back into the socialization room. There were two rooms - one for kittens and one for older cats. We went into the room with the older cats, and we were immediately greeted by friendly kitties who were given free reign of the room. It seemed like all the cats were well loved and cared for - each given their own litter boxes, blankets, spacious cages. The cats roaming the room had access to kitty trees and plenty of sunlight. A shelter is never optimal for animals - but I was happy to see how clean everything was and how the volunteers took time to socialize with the cats. The volunteer who helped us, Kathy, was extremely knowledgable about each cat, their story, their behavior - and was able to introduce us to a few kitties who would be best for our living situation. We were shown cats that would be good by themselves, living in an apartment, being left alone during work hours, etc. There was no pressure to pick one on our first visit, we were encouraged to take a few hours/a night to think over our decision. We came back the next morning with a clear idea of which kitty we wanted, and took a little more time to socialize with the cats. The adoption process itself was informative but low-pressure. I don't know why a commenter below would say it was like buying a car. Yes, you had to sign a contract saying you will meet the basic needs of your pet, but I don't know why anyone would object to that. We were given a packet with vet recommendations, a 25% discount to pet supplies plus, a Cat basics sheet for new cat owners, and some other information on pet insurance and chipping. We left happy and confident in our decision to adopt an OK cat. I would highly recommend this shelter to anyone looking for a pet - you won't be pressured into anything, you'll receive honest testaments to each animal's personality, and you'll leave happy knowing that even though you can't adopt all the kitties, they will live their lives comfortably until they are adopted into forever homes. read more

I can't say enough wonderful things about Operation Kindness. I am grateful for the day we found OK 2 yrs ago, the amazing people we've met, and I'm thankful for every day we get to spend with our beautiful girl, Phoebe. We love her so much and thank OK for keeping her safe until we could find her. read more

well we got our dog from here and it was such an enriching experience !! they are near to where we live and we ended up visiting them more often than not !! we found it is a no kill shelter and its noble work.. they help dogs and cats find loving owners and find a home .. their website is very informative and dynamic .. they update the page live with adopted babies on the go !! we found some before ginger but they were gone within the time we could visit / we attended one adoption event and were so hooked to our current dog ginger ..she was a bit difficult and we were skeptical about her .. but they let us visit her multiple times and spend time with her a lot more ..they gave us that positive vibe , counseled us and they really allow you to bond with the animal and that is very helpful in deciding .. now we are proud parents of ginger (photo attached ) and we couldnt be happier !! thank you guys !! you are angels and keep doing the good work !! read more

3 years ago a close friend died shortly after her beloved dog Bear. I donated the required amount for a stepping stone to be laid at Operation Kindness. Another friend did the same at the same time. Shortly thereafter, my friend received an acknowledgement of her donation, and a picture of her stepping stone. I have yet to receive a picture of the stepping stone which was meant to be a memorial to my close friend. My friend and I went by there, and found her stone on the pathway, but could never find mine. While I am sure they do a great job helping those who can not help themselves, I am a bit put off about the memorial stone, or lack thereof. read more

No kill shelter! That's enough to give it all the stars possible. This is the only shelter that responded to my pleas in taking in a beautiful dog with her newborn pups. She had been hanging out on our lawn for a couple of weeks not knowing she was pregnant otherwise we would've fed her more. We let her be in hopes that the owners would drive by and recognize her but nobody ever did and she endured very cold temperatures. She refused to come inside during the winter storms so we called animal control but they never came to get her. However, opk found it in their hearts to find her a foster home and i am forever grateful! The place looked very busy but clean, it felt very homey. We immediately knew she and her pups would be in great hands. In the future when I am able to have a pet I will not shop but adopt from this place. They really do care about animals! read more

Ugh. I visited this shelter a few months ago and was annoyed by the authoritative, somewhat condescending attitudes of the short/white-haired lady at the front desk and of one of the volunteers. I was interested in a cat and, when I was in the cat rooms, this lady kept following me around closely, talking too much and saying "I'm not supposed to let you pet the cat but I will." Wha? I'm there to possibly adopt and she is telling me she is not supposed to let me touch the cats? Weird. Then she started asking me questions that seemed condescending. She asked me if I was retired...do I look that old? If I were to describe it, I feel the overall attitudes of the workers at this shelter are too overbearing, know it all and condescending, i.e., a big annoying turn off. I do GSD and husky rescue by the way (for the last six years) and have saved many lives. You know how you get the feeling you just want to leave a place? Well, I left. I waited a few months thinking that maybe it was just a "one off" bad day there so I went back last weekend. SAME THING. The people/volunteers/employees are very annoying and "snarky." Since they are a no kill rescue, the better plan would be to adopt from a city shelter (Dallas Animal Services, Garland shelter, etc.), where you will truly be saving a life, paying less, not having to jump through hoops and certainly not dealing with very annoying women who live in their own weird world with their own weird rules. The upside is that they give cats/dogs a place to stay alive until they are adopted. That's the only reason why I gave them two stars. read more

This place gives mixed signals. It's fabulous that they're a no-kill shelter and prepare animals for adoption, but once an animal leaves their facility forget about it. They won't take it back for any reason. Unfortunately, the beautiful kitty we rescued was horribly bullied by another one of our cats. We tried to integrate them for a year but it didn't work out. We were very saddened but figured the best thing for her was to take her back so she could get a better home being a single kitty. They refused to take her. That is the craziest thing I've ever heard! When we adopted our cocker spaniel from the Richardson Humane Society they told us should anything ever happen to where we couldn't keep him to return him and they would place him back in foster care. Thank goodness that was never the case with him (he lived the rest of his years with us). But I've never run across an organization that wouldn't take its own back or at least offer other solutions. It was very heartless. Luckily with the help of another group (Angels of America) we found her a loving home. I was just extremely disappointed with O.K. for this behavior and haven't been able to return since. I'd rather spend my time, money and energy with other local shelters and adoption groups. read more

wonderful we now have a complete family Winston is a true dream come true

I formally for the past 6 months worked here and love my job here i left today because of a dog i absolutely feel in love with that i asked to foster to see if would be in mind to adoption i kept him for 5 day s and feel in love with him i returned to work and was asked to pay adoption fees if i wanted to keep him being begging of month i had bills but asked to continue to foster until following pay i could i was told no and that it had to be today in order for them not to put him on the floor available to the public i also had put a 1st right of refusal in the cage care where i had left he apon return as i said i would i on two occasions spoke in private matter to my supervisor about how much i had become attached to Barkley American Eskimo male and i really really wanted him i work hard here and would not ever think of anything or reasons in quiting ever i only asked and notified of my attachments in this then at end of day my supervisor brought him to the department where i work to place him to the public as available i couldn't handle it i work and am a very hard dependable employee and will do stay as long as it take s to get everything done everything . I dint think this is right being a former new employee had not been employed a week and was allowed to also take home a dog in foster care to see if she would desire providing with a forever home with her and that if so she could in three weeks adopt being is held back a week and then bi weekly . so how is this not fair to someone that consulted the problem in attachment from fostering that because i could not pay then i could not full fill my attachment in i had become a mother to this dog or to me a new kid no less bring him where i am to put available right after discussing how much it meant to me why couldn't for JUST THIS ONE DOG OUT O F HOW MANY I WOULD OF PAID IT BUT I UNLIKE EVERYONE ELSE HAVE PRIORITY BILLS AND ONLY WAY I COULD MAKE MEANS IN THIS IS IN 2 WEEKS I CANT BELIEVE HOW THEY CAN DO THIS I AM JUST HEART BROKEN AND LEFT MY JOB TODAY BECAUSE OF IT IN ALL I AM HURT AND LEFT TO FEEL THAT THIS ACT WAS NOT JUST UNFAIR BUT NOT RIGHT TO DO THANKS AND I ON MORE THAN ONE OCCASION DISCUSSED THIS TO MY SUPERVISOR PRIVATELY BEFORE MY DECISIONS TO LEAVE . THANKS SO MUCH FOR THIS IS SOMETHING I TRULY WANTED WAS IT SO MUCH TO SEE HOW MUCH THIS WAS TO ME . read more