Had no concerns with their service until dealership recommended CVT oil change. Disappointed and saddened they have become less about customers and more about themselves. read more

Typical dealer.They will find every trick in the book not to honour claim regarding warranty

My car was broken into, and my wheel lock key, stolen. I called the dealership to find out what to do. Spoke with Gerry, who was pleasant, thoughtful and empathetic to my situation. He offered easy solutions and advised me to come in anytime to have my car taken care of. Visited the dealership, which now is located on marine drive. Spoke with Norman, who was awesome to deal with. Friendly and eager to help. Wonderful service all around and made a difficult situation, a much easier one. Thank you!! Highly recommend dealing with this service at this location. read more

I hate leaving poor reviews but this was my first experience at this location and will be my last. I got a safety recall notice back in February, 2021 for my Honda Fit and called this location as I recently moved. I called this location in March, 2021 and was told there were no available parts. I called back in May, 2021 and was told the same thing but was offered to be put on a list and would be contacted once the parts arrived. I called back in early July and was told the parts were in. When I inquired why I wasn't contacted, as I was on the list, no reason was given. I scheduled an appointment to bring my Honda Fit in on Saturday, July 31st. Prior to my appointment, I asked several times how long approximately the service would take and was quoted 2 to 3 hours each time. When taking my Honda vehicle in on July 31st, I confirmed again how long the service would take and was told it would take 5 hours. I was quite surprised by the service time, as was previously told 2 to 3 hours. I then inquired about a shuttle service and was told no additional service would be made available to me but that they would wash my car prior to my pick up time/closing time. I was a bit taken back but the tone of the customer representative voice and the careless attitude afforded to me. Never, as a Honda customer, did I feel so uncared for or unappreciated. After 4 hours, I finally received a text that my car was ready for pick up. Upon arrival, I was given my keys and told to walk straight up the block to get my car. They couldn't confirm where my Honda was parked but to "look for it" in the parking lot. Upon finding my vehicle I could tell my car had not been washed or vacuumed as previously promised but I was so fed up with my experience at this Dealership that I just simply left. No car wash was worth having to spend another minute dealing with the customer service at this location. I have dealt with other Honda dealerships over the years and the communication have always been pretty clear. At this location, however, there has been lack of service, care, and customer service from start to finish. It feels like the teams and departments don't clearly communicate with one another and that the customer experience doesn't matter to the staff. While I understand the the pandemic has changed things for business, such as closing down the complimentary shuttle service, I can't understand why everything else promised fell apart. This was my first experience at this dealership and it will most likely be my last. Though this dealership is the one nearest to me, I rather travel further to purchase my next vehicle and get my car serviced at a location where I would not be treated like I am a bother to the staff. If you want to be treated half decent, stay away from this location! read more

WOW! What great service. I was up visiting from the states this past weekend and discovered that one of my headlights went out. Called up 2 different Honda dealerships before this one and everyone was like "nope, the Inn is full, can't help you". Then called here and spoke with Sherman who said, "we can help you! Bring you car in". I was there within 15 minutes and even though they were extememly busy, they took the extra step of not only helping me purchase the bulb but also took my car in and installed it. I was back on the roads within 30 minutes. That is what I call EXCELLENT SERVICE! I know I'm not from your area, but I would highly recommend this dealership with no hesitation. read more

I had a great experience leasing my new Honda Civic. Thanks to Leo for making the process simple and smooth. The rest of the team also did a great job in all aspects and I hope this is the beginning of a long relationship. Thanks again! read more

Very friendly service, I was helped by a guy who's name was John I think? My civic need all new brakes, and I was hesitant because the price was high, John actually helped me save some money by cutting charges where he could. Thank you John Open road Honda is friendly and welcoming read more

Bought a certified used 2018 Honda Civic and I recently was looking at getting a set of winter tires for the vehicle. When I changed out the set of wheels and tires, one tire had two tire plugs and one was on the sidewall. Being certified, this vehicle should have been through a thorough inspection and they obviously don't care about the safety of clients nor if I had a blowout on the highway with my children and wife in the car. I brought this concern to my sales person Inder Bedi and he was no help and denied that there were any tire plugs on the car. I also brought this issue up with the sales manager Jamie and he said, " Is the plug not holding air? Is it not safe to use tire plugs?" Jamie basically questioned why I was worried about a sidewall plug and brushed me off. When I replaced my tire at Kaltire, the techs couldn't believe a certified mechanic would pass inspection for the plug on the sidewall and confirmed the tire would have failed catastrophically over time. I did not ask for any compensation or tire replacement from Open Road Honda Burnaby even though I should have. Open Road Honda Burnaby just doesn't care about the safety of their customers. I emailed and left messages to the General Manager Ryan Muir who has not responded. Someone is going to seriously get injured or die from their shortcuts. Ryan sent me an email before I found the tire plugs asking me to give them a perfect score when Honda Canada contacts me for a survey. I guarantee Ryan since he has ignored my email, the score will reflect my experience. My next step is to contact the Open Road Group and Christian Chia to inform them of their shady certified preowned guarantee at Open Road Honda Burnaby. This is total BS and check out your vehicle with a fine tooth comb before taking delivery. Open Road Group has been great to me as Toyota Open Road Abbotsford has been fantastic and so has Open Road Honda in Surrey. I can't say the same for Open Road Honda Burnaby (Middlegate Honda) and will never deal with them again. I've been an Open Road Autogroup member since 2012 and this experience has put a sour taste in my mouth. Buyer beware of any of their used vehicles and do not trust Inder or Jamie. People like Inder and Jamie, give used car salemen the negative and slimey reputation others don't deserve. As for their service techs, if they can miss tire plugs on sidewalls and certify a vehicle, I'd question their honesty and skills to service any vehicle. I've attached photos below of the tire plugs. My question to you reading my review is: Are you comfortable driving a vehicle with tire plugs that were certified by a mechanic rather than replaced due to the dealership trying to save a few hundred dollars? Used cars are at sky high prices during the supply chain shortage and dealers are profiting from this excuse. Worst of all, the sales people are trying to maximize profits by not caring for consumer safety and taking shortcuts. read more

This dealer is sneaky. They can have pop up unexpected fee at the last minutes on the delivery day. If you come this place, make sure you have everything in writing and have the copy of the agreement with you. I have come this this place twice and the experience was same. The service department also unreliable. read more

I inquired about a 2022 Honda Civic that they listed as available on their inventory. They called me 5 minutes after and informed me it arrived the day before and was available. We scheduled a time for me to see it in person the same day and when I got there the reception told me the car was a sold unit and the sales person didn't know. I vacated my day and took time out of my day to go there and see a vehicle that doesn't exist. They didn't bother to even follow up or call me to inform about their error to prevent this. They even had the audacity to ask me to look at their used inventory and asked "what are you going to do there's no other new car available?" First time going there and will definitely be my last. Completely unprofessional. read more

I had a very good experience with June and Openroad Honda. Everyone there very nice and helpful.

Booked an appointment couple days ago. Showed up earlier, waited more than 2 hours, yet I was told my issue is not their priority. Sat there with my ticket and when I asked whats up with the line? I was told the line doesn't mean anything. Never ever going back, not recommending it. read more

I do not know much about maintenance and repairs at this place; all I can say is that my wife brought her car in for services in the past few years and was always impressed with the professionalism of the people she had to interact with, regardless of their job or role. Recently, We leased a Honda from this place. The young lady helping us was June, and we couldn't be happier. June provided us with a comprehensive comparison of the different models of vehicles available there, helping me put what I have learned from my own research about the car we were interested in into a broader context. We felt much better about our decision after her analysis. Whatever questions we had she answered matter of fact and we never felt pushed or rushed. June's overall services were professional and extraordinary. We were happy. Thank you, June! read more

I bought a car of '14 Civic on this July in Surrey. Mine was 5000km so I needed some oil change. Surrey diller shop is on sale til end of this month. It cost only $64.99. But I moved out to Vancouver last week so I could not go there. I just serched 'Honda in burnaby' on Google wep site and asked about price for oil changing on the phone before I go. She answered it will be $68.99 + taxes. When I get there, a men helped me. He asked about my informations. And then he wanted me $89 without any explanation. Maybe he charged that price because Im a woman who dont know the car very well. When I complain this price he finally explained. I didnt understand why they felt it necessary such a check. It just new car, 3months olded with 5000km. I didnt want to argue with him so I agreed. And he even didnt explained about attached some extra fee like environment fee? From what? And taxes too. He was not professional. After all done I was surprised. It was around $110. I didnt guess this price for oil changing. I came back home and I called to Honda service centre again. Why did u tell me it was $68.99+taxes. If u charged $89 without any explanation I would not go there then. She understood everything but she told me 'I cant understand what you are talking about' Im a asian, not good pronounce. I think she just racism me. And I told her again 'I just want u know this If u want to charge $89 without any explanation you had to say about that when I called you on phone. I didnt want any checks, just new car! 5000km!' 'I dont want to go there anymore.' (I think I spent waste money) She was upset and said 'Ok dont come!' 'You work in sevice centre right?' 'Yes?' (I think service minded is to be kind in all of situations) 'Ha! Ok I will type about your place on Google' 'Ok!' And I have just one question now. My friends told me that they do car wash if I have some oil change in same company like Honda. Is it not true? Anyway I feel not good with Honda in Burnaby. Now I know why their star is just 2 on Google. read more

Service department will suck you... your money! I have 4 years old Honda (40,000 mileage. city driven) and im paying $500 + quarterly for the service that I don't know where they tried to squeeze from. If only because I have warranty on it, I will never go to Honda service. read more

theres a gentleman that works at the service desk named tim with a serious superiority complex and is the most condescending person ive had the misfortune of dealing with at this location. his manager jerry hanssen on the other hand is probably the most pleasant and helpful person ive ever dealt with. if you work retail and hate your life please dont take it out on unassuming customers. good job jerry, zero stars without jerry read more

I had Brandon as the service writer. Came in for the B1 maintenance and was told it was going to cost 230 before tax. Then, calls back later and tells me the final bill was going to be 290. Since when did 15% of 230 became an extra 60$? Turns out, he didn't mention there was an extra 30$ for parts and supplies. He wrote it down on the paper but didn't tell me about it. I feel like I got scammed an extra 30$. Extremely vague about the price of things. Is that how you guys do sales? DO NOT go for a B1 maintenance! These guys will be extremely subtle and vague of the price of things before you sign the paper! read more

The service department just like waste your time. They won't give you a notice if there is no loaner car even if you clearly state in the note when you booked an appointment that you need one. You have to confirmed that with them one more time or you can find out until the day you get the service. Note: The service department work on 9:00am so even you drop in your car at 8:00am just to change the oil you still have to wait until 10:30am ish. So you definitely need a loaner car if you need to work. read more

Great dealership. Was being completely ripped off on warranty work by Pacific Honda and instead took my Honda which was under full warranty to this dealership. Unlike Pacific Honda who tried to double and triple bill me for items that were clearly under warranty, Openroad - without any hesitation - completed all my warranty work and fixed my honda at no charge. Pacific Honda has lost my entire family's business and they should be shut down. Openroad has gained customers! We reported Pacific Honda to Honda Canada. read more

me and my husband went Honda open road Kingsway on 21 dec 2019 , wasted two hours , he gave a quote of 799/ month for 42 months we negotiate but then he says he don't have his manager in store today so he cannot get lower, he have to ask his manager , which we understood and was perfectly fine with us but very next day he calls my husband and said he cannot get lower with that . and then we was ready to sign for 799$ price but then he said no now manager says the price is 900$/month. we was so frustrate that you wasted our 2/3 hours and now you are backing up with your words.and he gave me this quote after talking to his assistant manager. then in afternoon I call them talk to Vincent and Ryan(manager) but they still cannot honour the deal they offer me a day before. he just keep saying ' my manager was not in the store that day so I didn't know that' I mean seriously , then you guys close the dealership when your manager has day off. because you cannot even honour your quote that you are giving to the customer so disappointed read more

I was So happy to get my dream car over there (Type R)... Until yesterday. Why? Because Open Road Honda sell me a "Damage" Vehicle without tell me and I found it. Last Night I was looking my car and I found there is "dust" on my B pillar. In auto industry if you see dust under the paint that mean the car has damage before and I found on my Type R....I am so upset open road did a bad job for the hot car and they did not do it well. In addition, on the tire pressure decal i can see air inside the decal..... I am very sure this car has damage before. I am so disappoint Open Road Honda did this to there customer read more

This is very nasty place to buy your new car. A sales representative is so unprofessional and they informality didn't give me a chance to spend my money with Honda. As a result I bought Toyota from Jim Pattison, Surrey. read more

Called in and spoke to Sales Manager Moe who refused to talk details on a vehicle we were interested in because that was what "Salesmen" were for. We explained our struggles in dealing with Salesmen and why we would rather just talk to him instead but he was indifferent. We were handed over to a Salesman named Kenneth and began to talk details about the vehicle we were interested in. Kenneth told us that the vehicle was claim/accident free, local and bought from them. We agreed to a price and went in to see the vehicle and make a deal. When we got there, we inspected the vehicle. Passenger door panel misaligned and protruding from rest of body. Passenger side sliding door refuses to lock into place when fully opened. Lots of touch up paint that at first glance isn't noticeable because it's white(White cars are easier to touch up). After the inspection we met with Kenneth at his desk where he again confirmed that it was clean. We asked for the Car Proof Report and ICBC papers. The papers showed that there was a claim pending in Saskatchewan on the vehicle. When we asked what that meant he told us it was a claim being processed, meaning it did have an accident on it after all. Also, we found out that it had not been sold at their dealership and was not local. So nothing he told us in the end was true. All false information. We made sure to complain to Moe and that is why we told him we didn't want to deal with a Salesman in the first place. Openroad Honda wasted our time and lost our trust. We would not recommend this dealership to anyone. read more

I've had my car serviced here a few times for regular interval maintenance work. In each instance there have a couple of extra things they asked me about (tires, transmission fluid). I know the status of my car so when the items came up as extra work I agreed. I brought my car in today for a B1 service (oil and filter, rotate tires, etc). They called and mentioned my hydraulic steering fluid was "a little brown" and I should have it flushed. Only $60 up-charge so I agreed. When I arrived to pick up my car they told me that I actually have electric steering, and that the VIN for my model year has both electric and hydraulic steering models - and that the computer had suggested changing the fluid. They LIED directly to me, told me I need a fluid change for something my car doesn't even have. I imagine the only reason they didn't go ahead with charging me is that this crosses the line from unnecessary work into FRAUD. I will never be taking my car back here. CROOKS. read more

I had Honda service done for the B16 maintenance at Burnaby open Honda. its an expensive service (Cost 350+) and was told tire rotation will be done in this service for the quoted price. After the service, it was mentioned in my bill records too that tire rotation is done. However I noticed next day (my wife had marking on tires for another reason) tire rotation is NOT done. When I checked with Honda service, they gave me an explanation - it's not done for a good reason( rear tire tread is better than front tire). Now I am suspicious what all they actually did for the price at B16 service. I lost my trust in them now. Basically my point is if they have not done tire rotation they should NOT have claimed (falsely) into my invoice, instead they could write it's not done as it's not required . read more

This is HONDA... disappointing Went there to buy a headlight bulb from the parts department. I called and they were the closest to my house versus to my work downtown Vancouver. Had to wait a day for them to order it in, since the bulb as it wasn't in stock. It was smooth on pickup; after getting home to replace the bulb, it was the wrong bulb. I asked for an H11 specifically and the guy gave me a 9005. So I packed up and head back for the exchange... this is where i became very dissappointed... - the parts guy say the bulb will be $9 more for the correct one; I questioned the high price with the response that it included installation. ummm but i'm buying the bulb at the PARTS counter... not at the service desk.... i'm installing it myself. - then price adjustment came back as $4.50 more; and I asked for them to wave it since they sold and gave me the wrong part, and had to waite for them to order, as well as to drive back and forth to pickup the wrong part. Answer was a straight NO. The parts rep had to go back and forth to the manager/supervisor to ask every question... no appologies, no manager/supervisor to come explain why they would take care of their customer. Arg!!!! Customer service is going down the tubes. Paid a higher price for PIAA at Lordco for replacements... just because of this. read more

The Dealership does not keep updated flat rate hours in its computer bank for longer than 6 years. Therefore, any Honda older than 6 years gets charged flat rate on hewer year models. However, when the proper proven flat rate was submitted $300.00 was refunded, but the dealership told me "not to return" for vehicle repairs read more

For two years, I have endured various excuses from the dealership about an odour they "could not smell". I know that if they had just turned on the defogger and sat at the driver's seat as I described numerous times they would have smelt it. Furthermore, the dashboard and HVAC should have been removed and inspected immediately, not two years later. Had my concern been dealt with seriously and properly when I first brought the car in two years ago, two days after I bought it, my family and I would not have had to endure two years of smelling a rotting rodent that forced us to limit our use of the defogger during the cold winter days. I sensed that those in the service department were getting annoyed with my repeated complaints of this odour and I often left feeling belittled. As a female, I know very little about cars and I expect and trust that the dealership would have a genuine concern for and address my complaint especially since I purchased the car from them. Needless to say, this experience has caused me mental anguish and distress. I understand that Open Road Honda wants to fix the problem, but they have not called me personally or left a message that this would be taken care of at no charge or that they are sorry for the situation. Instead, they claim it's a new infestation. This is the typical behaviour and response that I've encountered from them each time I complained and why I cannot and do no trust them. A new infestation of a fresh rotting animal clearly would have a pungent, foul odour and Honda Canada states that I made no mention of an odour at my last service appointment in February. Honda Canada is forcing me to go back to the same dealership. I will not. I believe that is my right. When I spoke with Honda Canada they insisted that I can go to another Honda dealership but this new dealership would have to run "tests" to "diagnose the problem" and that I could be charged for this. I stated the "problem" was quite visible. Interestingly, when I called a different dealership and informed them that I had a rodent in my dashboard that I wanted removed, I was quoted $60/hour for labour. Two minutes later, they called me back and said that it would be $130/hr. I don't understand why Honda Canada is insisting on delaying this problem and refusing to provide a solution that is comfortable for me, especially with the mental distress caused by this humiliating and frustrating experience. read more

Here's the scam this dealership pulled on me: I had my timing belt done at another repair shop a few months ago. I came into the service area for a timing belt adjustment to the tensioner. I was picked up by Honda from work to urgently view some problems with the previous work which they said would require them to redo the whole timing belt job showing me some parts that seemed to have been reused, grinded etc. They even showed me some parts that were missing rubber bushings etc., photographs taken of bad parts etc. Mentioned to me that the belt could have slipped off the teeth causing irreversible damage. Decided to check with the other shop who originally did my repairs, they said to bring it in and they would do a full warranty on the work. I ask Honda rep ROBERT FRY to talk to original the shop to arrange towing the vehicle out of Honda but ignores his calls and tries to urge me on to do the whole timing belt job with Honda at a cost of 1400.00+. I DID NOT authorize the work that Honda is to do and finally get car towed back to the original private shop for the warrantied repairs but realize that they have already begun disassembly of the engine components and do not put any engine components back the way they were when I originally brought the car in. Did I mention that I DID NOT AUTHORIZE any engine work to repair or disassemble anything. I also had to pay $250.00 to have my car given back to me in worst shape then when it was brought in. To put it short, the Honda dealership was trying to gauge me for another unnecessary timing belt repair when they knew it was done somewhere else under warranty and became angry by literally disassembling my engine when I decided to take it somewhere else. BEWARE OF THE SERVICE DEPARTMENT HERE, THEY KNOW HOW TO LIE AND SCAM TO PAD THEIR MONTHLY SERVICE QUOTAS WITH UNNECESSARY REPAIRS TO THE CUSTOMER. IT ALL STARTS WITH THE PICK AND DROP OFF SERVICE. read more