These folks really don't believe in internet sales. Sure, they list their cars on the big sites,…read morelike Autotrader, and they have their inventory on their website and they even have people who have titles like "Internet Manager" and "Internet Coordinator" but if you try to get any information or a quote, they absolutely refuse to give it out over email or their online form and want your number so they can call you at all hours of the day in order to play the silly game where they pretend they have to ask their manager every time you ask them for a price or any information. If you enjoyed the used car shopping experience circa 1990, then shop here. If not, and you like being able to get quotes or information about vehicles being sold without sitting through an hour of the used car salesman shtick, then go elsewhere.

I had a great experience with the manager, David, and my saleslady. they were really very easy to…read morespeak with, friendly and fair. when my new ( used) car needed a part they gave me a great loaner car until mine was ready. I truly recommend them as my experience was completely positive

Update: Service Manager (Ammar Ahmed) replied me to explain the issue what happened and offered to…read morereplace those connectors without any charge. As West Coast Toyota had acknowledged the problem and resolved the issue, i am very much happy to continue my business with them. After that visit, I went to West Coast Toyota two times and received outstanding service from them. On January 9, 2026, I visited West Coast Toyota to replace the intake camshaft timing gear assembly on my 2013 Toyota Venza AWD (2.7LT). The repair was done well, and I'm satisfied with that work. To perform the job, technicians removed the ignition coils, breaking 2 out of 4 black clips (photos attached). They sealed the ignition coil clips with melted plastic but didn't inform me. I discovered this at home after pickup and left a voicemail for an explanation. Mehdi called back, saying the technician was off until Monday. On January 12, 2026, they'd follow up. Receiving no call by 10:30 AM (service opens at 8:30 AM), I went in person. Another advisor directed me to wait for Mehdi. Mehdi consulted the technician and explained the clips are fragile due to the car's age, and the seal is an improvement. I disagreed, noting many older cars have intact clips. I mentioned my plan to replace spark plugs at home, now impossible due to the seals, forcing me to use the dealership for this easy work. I requested a discount for their spark plug service; Mehdi refused. I pointed out the lack of notification or invoice note. He said he wasn't present at pickup, so he does not know anything. He suggested speaking to the service manager, but the manager was absent that day. There was no admission of fault, which I found unprofessional for a reputable Toyota dealership. Mistakes happen, but customers should be notified to avoid surprises and build trust. Otherwise, it raises concerns about other undisclosed issues. With no choice, I booked a spark plug replacement appointment without any discount. By the way, I'm happy to service there but disappointed by the careless handling--perhaps due to the car's age or for not purchasing the car from them. Service departments drive significant business, so customers deserve better. I anticipate a generic response asking for details; I'll email them. I will update my review according to the response I receive.

Just drove off of the lot with our second car purchased from Adam! Just like the first time around,…read morehe was great at helping us find exactly what we needed and was always quick to reply. He's also helping us book in for services post-delivery to ensure everything is exactly how we like it. Although we hope to be in this 4Runner for quite some time, we will always go back to Adam and recommend him to our family/friends.

UPDATE: I was put in touch with Scott Jones, owner of West…read moreCoast Mazda, who sincerely apologized for the handling of this simple issue. He has taken tremendous steps toward rectifying what happened. They are fixing the car at no cost to me and reimbursing me for the costs I incurred while stuck in Kamloops. I have also received a personal apology from the person mentioned below (I agreed to remove his name as a means to rectifying the situation) and feel that hey have gone above and beyond to fix a really bad situation. I encourage everyone to deal with Scott Jones if you can. I've changed my rating from 1 star to 3. ORIGINAL POST (redacted): [redacted] at West Coast Mazda spoke down to me and told me to "listen" when I tried to argue my case. Never ever go here. [redacted] claims it takes hundreds of thousands of deadly or potentially deadly incidents to get parts recalled. Only concerned with their bonuses, I'm sure. Went to [redacted] to deal with a catastrophic manufacture defect in a car they sold my husband and I. He tells me tough cookies. Your warranty is up. They say it's a used vehicle (we bought it at 2 years old) and despite the "certified pre-owned" stamp of approval (an up charge) they cannot guarantee the state of the cars reliability. All over a $400 fix. This wasn't a warranty issue. Absolutely no sympathy whatsoever that my husband and I could have gotten into a major accident. He tells me to call Mazda Canada. They won't even answer the phone. Says he would call 2 days ago. Still hasn't called. So much for customer service.

My daughter purchased a 2017 Mazda 3 from West Coast Mazda and has taken her car there for…read moreservicing ever since. I went with her last month and ended up coming home with a 2020 Mazda CX-30. There was no pressure and i was very impressed with the whole process from sales to finance.

As our Nissan Altima 2008 approached 140,000km we thought it is a good time to upgrade it. We were…read moreencouraged also by the local West Coast Nissan Dealership newsletter deals we received this July. We started our online search for pre-owned cars and found a Nissan Altima 2014 with low mileage and a tempting price. Since our last buy, we kept in touch with Vincent Wilson from sales, so he was the one to receive our call. Making an appointment was easy, so the next morning we were at the dealership looking at the cars. The Nissan Altima 2014 looked great and we went on a test drive. It runs very smoothly and it has a great acceleration. Bluetooth technology inside is a plus. It has A/C, telescopic steering wheel, anti-gravity seats and a nice set of carpet and rubber floor mats. We enjoyed the car from the first time. Vincent, in a professional manner, explained to us all the features and during the whole process, extended the Nissan courtesy, making us feel at home. So now we are down to the negotiation table, trading in our Nissan Altima 2008 and getting the promotional $2000 discount. Nissan appreciate customer loyalty, and it did not take long until we got to an agreement and we were happy with the deal. We also got a 1.9 low interest financing, which included an extended warranty for the car transmission. Simon B., the Sales Manager, graciously accepted the deal and congratulated us. We were happy to stay with the Nissan car family and we mentioned that we enjoy sharing our experience with others, either in person or through social media. Next step is the financing and payment. Crystal B. patiently fill out our information while explaining us the details of the finance deal, being very helpful to get everything in place. She told us about a very good Nissan ASP (Additional Service Plan), an extended warranty plan for 6 years, which also include roadside assistance, 1 year free oil change and more. This will save us money in the long run, as we will not need the BCAA membership. We stopped by to our friends at the service department to let them know about the car change. We do our car service only here at the local Nissan dealership in Pitt Meadows. Sam B., Cole and their team were helpful, as always. Over the years, the service team provided excellent maintenance & repair four our car. Even when I had a car emergency and no prior appointment I came to Nissan Dealership in Pitt Meadows and the problem was solved. While we completed the insurance papers, Vincent and the service team prepared the car for us. When we were done with the papers, the car was ready and Vincent shown us some more features and took a picture with us, before we were on our way with a full tank of gas! We are glad to share another great and positive experience from West Coast Nissan in Pitt Meadows. We're looking forward to more years of collaboration! Thank you, Nissan! Thank you, Simon, Wilson, Crystal, Sam, Cole & the rest of the team! With such a great service and dedication, it is no wonder you are the best BC Nissan dealership! If you want to drive a great car, be surrounded by a professional team and get attractive car deals, visit West Coast Nissan in Pitt Meadows!

Worst and most expensive vehicle repair service experience of my life! Their "techs" could not fix…read moremy radiator problem after three separate attempts, each one leaving me stranded roadside in an overheated Pathfinder. Patrick, the service manager is a smooth talker and very personable, but don't be fooled. Charged me over 5K in parts and other repairs that weren't the priority and never repaired my original problem! I ended up selling the vehicle at a big loss due to damage from the overheating. Happily driving a Toyota again. Good bye forever Nissan! Wish zero stars were an option.

If I could make this a negative star rating I would. Beware, do not trust the service team, they…read moreare not there to help but to get as much money out of you and rip you off! I have to share an experience with you all. My son, bless his heart had a moment where his brain left his body. He had been told he needed to "top up the oil" on his 2022 Jetta GLI, instead of adding a quart, he added 6. Yes, he overfilled the oil. He realized his mistake immediately, once he turned on the vehicle. He did not drive it, as the check engine light came on and the vehicle had smoke coming from the exhaust. He was in the parking lot of Canadian Tire in Maple Ridge where he had bought the oil. He called seeking help, we advised him to get the car into a service bay there and have them drain the oil. This was done, the vehicle moved approximately 50 feet with too much oil in it. Canadian Tire advised him, its still smoking maybe let the oil burn off. The check engine light was still on, so we were concerned. Across Lougheed Highway in Maple Ridge from the Canadian Tire is the Volkswagen dealership, we thought, best have a brand specific mechanic take a look at it. We took the vehicle, now overfill drained, fresh oil across the street to the dealership. This was Tuesday August 5th. Left the vehicle at the dealership as service was closed for the day. The next day, no help, was told we didn't have an appointment so not a priority, understood. They said the service light was not flashing so if we needed the vehicle we could take it as it was ok to drive. The day after that, Thursday, in the afternoon they start to look at vehicle. There was no further update on Thursday. Friday morning no call or update, I call and leave a message and send an email. Then at 1pm Friday I receive a text message with recommending additional service. The recommendation was "Cylinder Block Assembly - Engine - Connecting Rod: disassemble engine to inspect. - QUOTE - $23,237.87. The check engine was not flashing, the dealership told us it was safe to drive, but then quotes $20K+ for repairs? I wanted a second opinion, so on Monday August 11, I went to Maple Ridge Volkswagen, paid in full for the diagnostic work and advised I would have a tow truck come to pick up the vehicle the next morning. I confirmed the name of the towing company and was told by the team at the service counter, no problem. I contacted a mechanic who we have used in the past, he made the arrangements for a tow company come to pick up the vehicle and bring it to him. On Tuesday when the tow truck tried to retrieve the vehicle, the VW dealership would not release the car stating it was not paid for. This was not the case. The tow truck driver wasted over an hour of time arguing with the VW dealer to get the vehicle released until a staff member finally said oh yeah that is paid its good to go. We were charged extra for the wait time. The Jetta was taken to our mechanic who inspected it, cleaned the airbox, PCU, intercooler/intake tubes, replaced filters, reset service and check engine light. Advised that he could not find any damage, yes there was some oil overrun, but it was now cleaned and flushed out. He believes that a couple of good drives and the little remaining smoke will clear. Total cost, which included a $160 tow from our mechanic $946.40. Wednesday my son drives this vehicle to work, approximately 20km, no issues, no smoke no lights no problem. Now two months later of daily driving an no issues, no leaks, no lights or concerns. I have to ask, why would Maple Ridge Volkswagen quote repairs at such an excessively high amount? Where they just trying to take advantage of someone in a bad situation? What was the intention here? After contacting the dealership (General and Service Managers) and VW Canada the Service manager reached out to me. His explanation was that they were busy and this was simply a lack of communication. I am not sure how what we went through could be considered simply a lack of communication? To me they either were hoping I would blindly accept the $20K quote or say scrap the car we cant afford that and then clean it up and sell it on their lot. I don't know I am just assuming. Maple Ridge Volkswagen did refund me the $207 for diagnostics that they charged, since they "wasted my time". I do think they should have also covered the cost of the tow to the shop, if Maple Ridge VW had actually inspected and fixed the vehicle the tow would not have been necessary. Only because of Maple Ridge VW trying to rip us off that we had to go to another mechanic. I wanted to share this, many have heard mechanics will rip you off - some will, others will not. Get a second opinion. I will recommend Precise Automotive on King George in Surrey to any and everyone - Andrew - thank you for helping us out and not taking advantage of us. And most of all stay away from Maple Ridge Volkswagen if you don't want to be screwed over!

Last year I had weak AC (not even cool air coming out) and a drivers seat that no longer heated…read more(for use in winter). Took it to VW service. Was charged over $400 and told by the shop manager, the seat needed a new element (cost crazy $'s) and the AC compressor was failed and $1800 to replace, said they checked everything on the AC and it must be the compressor. So this spring, I found a local shop (in Coquitlam) to look at the AC, they checked the AC coolant and found it to be 66% down in coolant. They topped it up, put in a dye to check for leaks, charged me just under $400 for the work and the AC have been blowing so cold I have to turn it down!!! I will never use this dealership for service and even think of buying any car from them!!! I will let you who read this, decide what you think is going on at this dealership.

These guys are awesome. No pressure sales, informative and listen to customer needs. Very impressed…read morewith the level of service The extra touch was the big bow they placed on our vehicle prior to us getting the keys. Little gestures like that go a long way. It's just a nice way of showing customers appreciation.

I was very nervous leaving my car to get fixed at a dealership because of horrible experiences in…read morethe past. However, I was shocked by how amazing the service was. Not only did they honour everything they promised to fix, they also had it all done in about 4 hours. I was so impressed with how well I was treated and how amazing of a job they did. Richard dang went above and beyond. I explained how impressed I was with everything and he responded very humbly saying he was doing his job. What a great job it was. I will be telling all my friends and family to go here to get their car serviced. I will be coming back! Thank you for a wonderful experience.

I have bought several cars from West Coast Ford Lincoln in the past 30 years from this dealership…read more I finally have a Lincoln and love it, the best car I have ever had. So great to be retired and finally driving a luxury car. I have dealt with Brent Williams for the past 2 vehicles and believe him to be the best person in this company. He is sincere, honest and loyal. I recently had a issue and he helped me out. He was able to apply a discount and saved me some money. That seemed only fair as I bought the car there and am a long term customer. When I first met Brent he was a salesman but is now a manager. West coast is smart to promote this person as he is a valuable employee. The other recommendation is for Grant Mason. Grant is the internet sales coordinator. He knows Lincoln's and fords extremely well and is very helpful with any questions I have. Both of these men are doing fantastic jobs and should be recognized. I like that as a woman I can go to them with my questions and get immediate answers.

Zero for Experience rating - Customer Service is pathetic…read more Customer service is non-existent. We came for servicing of our Edge - appointment for opening tome at 8am. Arrived 15 minutes ahead and entry to the dealership was blocked with their vehicles. They moved the dealership vehicles out of the way about 5 minutes before opening. Staff on-site did not acknowledge our presence. Nothing pro-active in customer service - no "we're just opening but come in and have a coffee..." No "good morning" or acknowledgement of our presence until Nathan (Servicing Rep) came.

We found buying a car from here to be a pleasure. Staff are…read morevery friendly and helpful. No sales pressure and very interested in providing details about their vehicles. We liked that they take care to make sure the cars are thoroughly checked, and that we knew as much about the vehicles as possible to help us make our decision. We highly recommend Cypress Auto Brokers.

I just had to come and do a review of Cypress auto brokers. I'd honestly thought buying a new car…read morewould be fun!? But after a solid month I was so tired of the high pressure sales, I was seriously thinking of just using transit. But Then I came across Cypress. They're a bit hidden on a one way street past Canadian tire. First off they had a car that I was definitely interested in, but they were super laid back and didn't use any of the usual high pressure sales tactics. I actually went back 3 times before making my decision. Each time Zabi and Aaron were both excellent. Offered me the keys to take out the car each time I went back. They had the car proof reports, a complete inspection already done and the car was clean and detailed. I made the leap about a week ago and couldn't be happier with my choice. I've been enjoying my new ride. I noticed the second set of keys weren't working properly and another little issue with the passenger door not locking. They made me an appt to bring it in on Saturday and have the issue fixed. I couldn't be happier that I chose Cypress to do my business. I love supporting our local businesses and I'd highly recommend that before you make a decision on your next car/truck that you stop by and see them. Don't forget to tell them that I sent you!

Kenny Ng and Jimmy Feng were very helpful in providing professional and objective information to…read morefacilitate the car shopping process. Thank you!

I visited with a serious intent to buy a used car from them. The sales ppl told me they were only…read moreable to give me a 200 dollar discount when I started negotiating (which we all know is not true), told me a rather bizarre story about a part that needs to be replaced before we could test drive it, then one sales person told us the car was purchased and no longer available, and then another sales person asked if we still wanted to test drive it the next day, then a week later the first sales person told us the car was still there and asked if we were interested. Total waste of time, sleazy sales ppl, vehicle we test drive felt in noticeably rougher condition than the same vehicle I ended up purchasing at a different dealership, would never want to deal with these ppl again.