After giving this company multiple opportunities over time, this last job was the final straw for me. I normally try to give people the benefit of the doubt and allow a company the chance to correct mistakes, but unfortunately the pattern of behavior here has been consistent. After this experience, I can confidently say the other 1-star reviews posted here are very accurate.
First, there is a complete lack of professionalism when it comes to documentation and communication. They never provide formal written quotes before beginning work, and I routinely have to chase them down just to receive an invoice or receipt after the fact. This is not how a legitimate, professional service operates. When you are hiring someone to work on your home, there should be clear scope, pricing, and documentation before work begins.
I also want to be very clear that I have always paid them for the jobs they were hired to do. There has never been an issue with payment on my end. Despite that, I feel that I was completely taken advantage of and ultimately defrauded for work that was either done extremely poorly or not completed at all.
On the most recent job, I hired them for very specific work. When they arrived, it quickly became obvious they had little understanding of what they were doing. Instead of completing the work they were called out for, they began doing random tasks around the area and later billed me for those things that were tasks I never asked them to perform. The actual problem I hired them to fix remained unresolved even though they claimed all work had been done.
The work they did attempt was so poorly executed that I ultimately had to hire two separate companies afterward to repair the damage and complete the job properly. One of those professionals was a licensed plumber who had to correct and redo what they had previously touched. Paying for the same work multiple times because of someone else's incompetence is incredibly frustrating and costly.
Another extremely concerning issue was the constant gaslighting whenever I questioned their work. Instead of acknowledging problems or addressing legitimate concerns, they repeatedly tried to convince me that obvious issues were "fine" or that nothing needed to be fixed.
A perfect example of this was when I hired them to remove a water-damaged section of drywall next to a bathtub. The reason I requested this was because there were clear signs of water damage and potential mold. Rather than doing the job they were hired to do, they told me the wall "looked fine" and suggested that I should simply wallpaper over it. That suggestion alone was shocking. I am the customer, and I specifically requested that the damaged wall be opened and removed.
Since they refused to properly address the issue, I eventually had to hire another company to come out and remove the drywall. When the wall was finally opened, it was filled with mold; exactly what I suspected and exactly why I wanted it removed in the first place. Had I listened to their advice and simply covered it with wallpaper, the problem would have continued to worsen behind the wall.
Situations like this are not just unprofessional, they can create serious health and property issues. No responsible company should ever advise covering up potential water damage and mold instead of properly investigating and repairing it.
At this point, I am strongly considering pursuing the matter through small claims court because I paid for services that were not properly performed, and in some cases not performed at all. Being forced to hire additional companies to fix and complete work that I had already paid for is unacceptable.
I feel it is important to share my experience so others are aware before hiring this company. Between the lack of documentation, poor workmanship, incomplete jobs, and constant gaslighting when concerns are raised, this has been one of the most frustrating handyman experiences I have had.
Please do yourself a favor and look elsewhere before hiring them.
I will say they are Nice people, but unfortunately not experienced enough to trust them with your home. As the record shows. read more