Very disappointed in our experience with IHS mortgage. I am not one to complain, but I write this…read moreso that no one else has to experience the frustration we went through. We were given a pre-approval letter to make an offer on a house and were moving forward with the purchase only to find out we weren't approved after all a month down the road. Meanwhile, we spent over $700 for the survey and appraisal of the home. We kept asking along the way to make sure we were still approved and were told repeatedly that it was basically a done deal and not to worry. Needless to say, we were very upset when we had to back out of the contract and we lost the $700 we spent. I would not recommend using this company as your mortgage broker.

I used IHS in 2008 to buy a house and then again a few years later to re-fi. I have nothing but the…read moremost excellent things to say about their responsiveness, communication, and help. They made the process so easy, made me aware of all the options and helped educate me throughout the process. Highly recommend!

Had the best experience working with Leahy Lending! I had a extremely complicated situation with my…read morebuyers and Ryan and James saved the deal and were wonderful to deal with. I highly recommend these guys! Trusted and true!

I had shopped multiple lenders looking for the best rate and someone that would advise me on the…read morebest path. It wasn't even a competition between the lenders, Leahy lending was by far the best. I worked with James on a refinance and he advised me as if it was his own home. The other lenders were obviously just trying to rush through the process and just get it closed, but James at Leahy Lending took the time to actually tell me the pros and cons of different paths and advise me on the best way to meet the goals that I wanted out of the refinance. I would highly recommend Leahy Lending to help with a new home or refinance. They can make a very confusing and process approachable and easy to understand.

Mark truly did an amazing job on selling our duplex! Our property was a unique one, and he was…read morequickly able to assess the best way to market it. As a former salesperson myself, I marveled at how well he managed us, the buyers, and the whole process. He truly took it all on, and we were able to be way less stressed and less burdened than any other real estate deal. In fact, after working with about 6 realtors in other transactions, I would definitively say he was the absolute best! Truly a gem. I will recommend him to friends and family for a long time!

Mark and the team at Strub are total rock stars! We moved to Austin from out of state in 2019. We…read moredidn't really know the area very well, but Mark immediately got a feel for the kind of place that would work with our lifestyle and found a hidden gem of a house in a great neighborhood. After living there for 4 years and making a bunch of improvements we decided to move out of state to be closer to family. This was summer of 2023 and the Austin market had already started tanking after the huge 2020-21 price surges. We weren't sure the place would sell because everything in the city was sitting for months. Mark's team put together an incredible listing and did tons of marketing and open houses and got us offer at close to full price after only 2 weeks on market! There were a lot of hurdles to jump through with the inspection and closing process, but the team stayed on top of everything and kept the deal together until we closed. The Strub team is the best in the business and we would highly recommend them to anyone looking to buy or sell in Austin.

After reading reviews the same problem has existed for 4 yrs now!! There is one phone number in San…read moreAntonio for all branches Why is there not a customer service number for each branch? I live in Dripping Springs I want to talk to a person from my local branch!!! I have been on hold for an Hour now! Ridiculous!! I hate San Antonio yet I am forced to call the only number available and wait endlessly! I definitely do not feel valued or respected as a customer. Shameful RBFCU!

I have been a customer for over a year now. There is much to like, there is much to dislike…read more Customer service at the physical location is superb. Though they seem to have some turnover, the staff is always cheerful and helpful. All there have been above satisfactory. Initial online stuff is adequate. The online app (who uses face to face banking anymore) is mobile friendly and intuitive. However, dealing with loans is a nightmare. The branch has no on site loan officers, so everything is handled online. The application process is tortuous and complicated. If you try to talk to them, you get conflicting advice. Once you get a loan, the headaches continue. They will not notify you when a loan payment is due. In the online app, You have to go several clicks deep to see it. If you overlook that, you won't get a notice until it is overdue and they have hit you with an extra charge. They have a serious need to review their online loan process from start to finish and beyond.

We worked with JC Adams to purchase our first home and had a wonderful experience from start to…read morefinish. As first-time buyers, my husband and I went into this process cautiously, not knowing what to expect. JC made the entire process feel manageable and even enjoyable. He is friendly, knowledgeable, and always took the time to explain things clearly so we felt confident in every decision. JC was extremely responsive and kept us informed every step of the way, which gave us so much peace of mind during what can be a stressful process. JC is thoughtful and professional, he truly had our best interests at heart and went above and beyond to make sure everything went smoothly. He had our backs and really helped us thoroughly examine every home option we considered. We're so grateful for his support and would highly recommend JC to anyone looking to buy or sell a home!

Relocating from the East Coast to Texas with a family is not simple, and Julie made the whole…read moreprocess feel manageable. We came in not knowing the areas, the differences between neighborhoods, or even what type of home made the most sense for us long term. Julie helped us break it all down in a way that was easy to understand. She was very knowledgeable about different neighborhoods, school districts, and what each area actually offers. That helped us narrow things down quickly without feeling like we were guessing. One of the biggest things she helped us with was understanding the pros and cons of new construction versus existing homes. She walked us through taxes, long term costs, and what to expect in each scenario, which gave us a lot more confidence in our decisions. She also did a great job balancing both my preferences and my wife's. That's not easy, but she stayed patient and helped us find common ground without ever pushing us. We also spent part of the process renting, and she supported us through that phase too, which we really appreciated. Overall, she's thoughtful, informed, and genuinely cares about helping you find the right fit. Highly recommend.

Jessica was wonderful to work with. This is our first time as homebuyers, and she really helped us…read moreunderstand the process. She was patient and responsive throughout our time working with her. She was also knowledgeable, experienced, and available. We would recommend her to anyone looking to find a home loan.

Jessica is excellent at keeping in touch and returning calls or text. She really tries her best to…read moredo what she can and answered all my questions & concerns. I couldn't ask for anyone better. She made the loan application & prequalifying process easy. Can't wait to purchase my new home. Thank you Jessica!

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!