I've banked with TruWest for over 10 years and I highly recommend banking with them if you want to…read morehave your money secure and be taken care of by an amazing staff! 100/10 would recommend

The customer service is constantly top notch. Would highly recommend this location. They take the…read moretime to listen so you get accurate information. Never feel like I'm being rushed out the door.

All-for the record, I was experiencing difficulties with transferring between accounts and the…read morerelease of my SS check, thanks to Mr. David Von Burke, Manny and the CS clerk, (can't recall her name) my issues were resolved. Thanks for the prompt response, it is greatly appreciated!

SoT's website was already pretty bad, even by credit union standards, but then they updated it and…read moreabsolutely flubbed the rollout. For starters, once I was finally able to log in (which was a chore, see below), I found that no transactions before 9/2/26 are visible. No problem, I thought, I'll just download the statements. But of course no *statements* prior to 9/2/26 are available either. This is a really special level of incompetence. The login/re-enrollment was flubbed too. When you go to log in, it says "For First Time Log in [sic] you MUST enroll." This isn't my first time logging in, so if I take them at their word, that doesn't apply to me. But actually, what they *meant* was, if this is your first time using their UPDATED WEBSITE, then you have to RE-enroll. But that's not what they said. They could have been clear rather than completely freaking ambiguous, but Star of Texas Credit Union. The instructions have a link to [re-] enroll, but it's dark blue text on a black background so you can't actually read it. This is an institution I'm trusting with my money, and they can't get even dead-simple things right. Does not inspire confidence. Those instructions to [re-]enroll also obscure fields of the login form so you can't see them. Then of course, when I try to enroll, it rejects my input. Credit unions famously require you to add or omit digits to your account number, but they NEVER deign to explain that on the form that asks for your number, which is of course the case here, absolutely zero clue on the form as to what format they expect. I found an old statement with the member # on it (7 digits, omitting leading zeroes from the account number), but the form wouldn't accept that anyway. The fields hide your input as bullets, and there is no option to show what you entered so you could check it for accuracy. The SS# field accepts dashes. Are dashes required, or prohibited, or will the form work either way? No telling, because the developer was too stupid to give the user any clue. (Best practices is to allow either.) In any event, the app rejects my form with either dashes or no dashes. The form asks for both a PIN as the last 4 digits of your SS#, as well as your full SS#, ridiculous for 3 reasons: (1) If you're giving them your full SS#, they already have the last 4 digits. Duh. (2) The clue that the PIN is the last 4 of your SS# is hidden behind a dropdown. They *could* have put that hint right under the field or inside it, like, you know, a non-idiot would. (3) People are rightly wary of entering any part of their SS# online, much less the entire number, especially when the URL isn't even the credit union's domain, it's "financial-net.com", whatever that is. The best way to authenticate existing customers is with THE EXISTING PASSWORD THEY ALREADY HAVE. So now I'm forced to call. Guess how long I'll wait on hold when a gazillion other customers are also calling because SoT flubbed the rollout? When you call, the system reads a long notice about how they're extending their lobby hours. That happened nearly *two years* ago. Every time you call, you're forced to listen to a long, stale two-year-old message. The phone tree has no option for checking/savings. Since I had to pick something, I chose 2 for Operations, and after listening to hold music for a while, it eventually said "The destination voice mailbox is full" and HUNG UP ON ME. Called back, hit 6 for Accounting, same deal: "The destination mailbox is full" and it hung up on me. Called back, hit 3 for Lending, same deal: "The destination mailbox is full and it hung up on me. Called back, hit 4 for Mortgage, same deal: "The destination mailbox is full and it hung up on me. Called back, hit 5 for Collections, same deal: "The destination mailbox is full and it hung up on me. A greeting asked me to leave a message. I did. No one ever called me back. That was the last phone tree option to choose, there are no other choices. So, it is impossible to call them to get any answers about your account. Incompetence Olympics. I was forced to visit the branch. Of course I saw staff on the phone helping other customers who couldn't log in, entirely as expected.

TCCU has been great for me for the past two years I've been with them. I went though a divorce and…read morejob loss and my credit took a devastating hit. With TCCU, I was able to raise my credit significantly by getting a secured credit card and getting small loans to help boost my numbers on my credit score. The staff are all amazing and they have been very informative. There are times the response has been delayed, but nothing too long. I would have to say that my only real complaint with them is that they closed locations. They are left with only one location right now and I wish they still had the one by my house.

We have closed our accounts at TCCU as of today. We traveled 20 miles to the Credit Union to…read morefinalize paperwork on a loan. When we arrived, my wife needed to use the restroom, but was informed they don't have "public restrooms". She walked a block or so in downtown Austin to Franklin's BBQ that allowed her to use their facilities. When we got in to see the loan officer, we got the same explanation as the receptionist: "We're not allowed to let people behind the teller desks". At this point, I decided not to pursue the loan. Someone I assume to be the bank manager came over to offer the same explanation. I asked, if a person had a true emergency, could they under some circumstance use their restroom. She replied, "Only if they sign a log and are escorted by CU personnel." Shouldn't they have led with that? At this point, I closed our accounts.

The bank has a very good atmosphere. The personnel there made me very comfortable starting from…read morethe receptionist and like I said before , the banker, Zachary Hunter asked me a few questions why I wanted to close the account. When I told him my reasons, he explained that I did not have to close the accounts. So, I have transferred them into a high yielding savings. He was able to take my anxiety away by nicely and politely asking me a few questions.

Needed to fill out a POD document and the agent that assisted me was wonderful. She explained fully…read morethe document plus how it functions and what critical information was needed. She made sure all information was correct and handed a copy of both transactions. She very perfessional yet down to heart made the visit a memorable one.

RBFCU! I am so pleased they opened a branch in Kyle. In San Marcos, I opened my account sometime in…read morethe last century and I'll never go back to a bank, guaranteed. They've financed a new car for me whenever I decided I had to have one. They've financed all my motorcycles as well. All with same day service and at the lowest interest rates available. They are always ready and willing to answer questions no matter how busy they are. Nobody I know has any complaints about RBFCU if they have ever done business with them.

Good luck trying to get in touch with someone from your home. The app was down today or appears to…read morebe. I tried calling in and it routs you to a different number where you have to know your account number to get placed into the queue to talk to a person. I hung up and called the main line and again was on hold for over 10 minutes. No one ever picked up finally gave up. Customer Service with RBFCU seems to be greatly lacking. I recently tried to get some papers notarized for my son and was told after waiting 10 minutes in line that since he did not have an account only I did that they could not notarize his paperwork. Anyway, I will be looking for another bank in the near future.

The Bank of Austin has the best customer service of any bank I've ever worked with. Their loan…read moreprocess is simple and secure. Mark walked me through the whole application and document collection process. He also expedited the process for us. No matter how big or small your business or your loan is, The Bank of Austin will take care of you like you are their biggest and most important client. I highly recommend bringing your business to here because you won't find better people or better service!

Impressive monuments honoring all people groups who helped grow Texas. Capitol is beautiful and we…read moreloved all the portraits, Texas Stars everywhere. Ornate decor of the era. Texans must be proud to have a non-racist state. We never felt or saw racism anywhere in TX. It's safer than CA. Be proud, honorable and God-fearing.

I spent four weeks trying to setup a business account with them I went to another bank I had an…read moreaccount in 5 minutes.