Rafael was incredible! Super friendly and patient. The very embodiment of amazing customer service!read more

Don't try and call, the chat assistant who can not help you will tell you to call but you will need…read moreto wait... in my case 43 minutes and still no end in sight. She said they have a very very large call que. So nothing she can do about that.

=============== PROS:…read more=============== * Staff has always been friendly and helpful to me. * Probably the lowest rate for auto loans around. * Once you have a Savings account, you can open a Money Market account online with just a few clicks, without having to visit a branch. * Coin machine lets you exchange your coins for bills with no commission. * Good system to get alerts by text message, much more useful/complete than Chase. * Website is pretty fast, faster than UFCU. Also doesn't stupidly spawn a new window/tab when you log in like UFCU. =============== CONS: =============== * Can download only the last 5 months of statements! This alone is so egregious I can't rate more than two stars. * Can see only the last 1.5 months of activity online. There's no obvious way to see older transactions, like a "Next page" button or link. There's actually a way to see older transactions, but it's both completely non-intuitive and extremely cumbersome: You click the "Search" button and type in your dates. (forehead slap) And when you do it that way, the site no longer shows you the running balance. * Can't sort transactions chronologically. * No memo field for account transfers. * Not a part of the national shared co-op branch network. * Payments on loans paid from an RBFCU Savings or Money Market account take up to one day to post. At UFCU, they're instant. * Pretty low limit for check deposits by mobile phone. I don't remember the limit, but it's lower than I have for UFCU and Chase. I would mention the amount here, but of course they don't bother to mention what the limit is on the Deposit screen of the app.

Day off...errands day...first I need to deposit funds in my zero balance account with Navy Federal…read moreCredit Union.. So how did you get a zero balance account, you might ask? Great question! I filled out an application for Navy Federal credit Union, which has only one branch in Round Rock, TX (suburb of Austin, TX). I was awaiting a call or email indicating I had been approved. Instead, I received a debit card and a bank statement with $0 balance. Well, I received a whole list of ATMs and credit unions where I could make a deposit. Credit union #1 from the list didn't exist. Next, went to Randolph Brooks Credit Union to make my deposit. They told me they do not take deposits for Navy Federal Credit Union. They did not offer to contact Navy Federal Credit Union nor help any other way! Ugggh! This credit union relationship is off to a great start. Nothing like being on a wild goose chase! Terrible customer experience....

Just saved $62,000 on the cost of financing my home…read more Best rate for a Re-FI that I could find. Closing costs were $650... How do they do this??? Beat Quicken Loan by 0.825 points. I had a rate from Bank of America that was even higher.

So far today I have waited 45 minutes to speak to someone about an important part of my statement…read moremissing. The same/only phone number is given on line and on the statement itself. I suspect they leave you hanging on your phone until you drop dead or totally flip out. This is a horrible place to try to contact Update: I finally had the amazing opportunity to speak to a not especially friendly but efficient human after only 60 some minutes.

I came to the bank for the first time today. I opened some bank accounts with the help of…read moreStephanie. She was so very informative and helpful. This bank is very clean and organized. All of the employees were very kind. They're banking. Options are fabulous. Everything earns interest and there are no account fees unless someone goes overdrawn. I highly recommend this credit union.

This credit union is not at all willing to work with Senior citizen…read more S and their estate planning needs. That really is so bad. I am now shopping for a new location to do my banking business.

RBFCU has always delivered great customer service! I understand some people's frustration with…read morehaving to sit in front of a video conferencing station because everyone wants instant gratification, but I also understand that not every department is in the same office, so I see the value of that aspect of RBFCU's service. I like that you're talking one-on-one with another human, albeit via video conferencing. I also like that they call you to make sure that your latest transactions are legitimate if they detect any that may be out of the ordinary. In today's world, that's definitely a nice layer of piece of mind. I think there definitely could be some improvements on the app, but I'm sure they're working on it. Overall, I'm happy with RBFCU!

I always like this location because it is clean and everyone is friendly. I took my daughter to…read moreopen her first savings account. They made her feel like a grown up and explained everything to her. I appreciated that she wasn't dismissed or ignored and that they explained it all well. I also appreciated that they offer a good savings account for a child under 12 and later on a debit card for the account. I will return to this location for sure!

I went to Randolph Brooks today to complete a very large wire transaction. I drove all the way from…read moreGeorgetown to RoundRock because I have complete confidence in Brian, the manager in RoundRock. I knew that if Brian was helping me, I did not have to worry about anything going awry, and I was absolutely correct! Brian multitasked and managed the branch, as well as took the time to supervise the wire transaction to make sure that we were completely taken care of. I will never bank anywhere else. Thanks Brian!

Unprofessional crew working here, banking manager tells you one thing and teller tells you…read moresomething completely different. Couldn't even put funds in my account, the teller told me to go to the bank the check was written then come back. needless To say I went and opened an account with first Texas bank that she sent me to. Will be closing out my RBFCU accounts.

*****Editing this review to add that after I wrote this, RBFCU customer service did reach out to me…read moreand were able to refund the NSF fees. They also apologized for the bad customer service and insisted that they would do some coaching with those folks I spoke with. I appreciate them reaching back out. Only leaving 3 stars because I think it is an issue if the customer service department is picking and choosing who they want to refund fees for and can easily see how personal bias might affect this. I do hope they get training in this area. I'm pretty disappointed in RBFCU. I have well-established accounts at other banks including another credit union and have had accounts here for years. I have a very seldom-used business account that had a PayPal issue and ended up with multiple NSF fees before I caught it. Called to see if there was any way (being a well-established customer) we could have the fees waived and was given a quick no before I even finished my story. I know for A FACT they have done courtesy fee waivers before for other acquaintances and was blatantly told that they do not do them ever. Seems like there may be some equity issues here. It's not the first time I've seen this issue at RBFCU. I then go on to ask the "customer service supervisor" if I could have her name and her direct supervisor's name so that I can verify this information. I was told they didn't give last names, email addresses, or basically any other contact information. This is strange because most people have at least a business email address. We had planned on refinancing our home and car with them, but not when they fought me over $29 NSF fees. This will probably be my last straw with this bank. There are too many other options out there for them to treat established customers like this.

This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

Was fourth in line and sat with someone within 10 minutes. Quick service, helpful/professional…read moreenvironment/staff.

I filed a dispute with NFCU. I lost the dispute against Home Depot. I was not allowed to submit the…read morevideo of the Home Depot manager taking possession of the toilet after aledging to have refunded my CC with Navy Federal credit Union. I am very disappointed NFCU, in my opinion is credit union DOES NOT accept nor permit vital evidence to support claims. I attempted to provide video of the manger in possession an restocking the return. Not to mention discussing my transaction with customers. My items were scanned in and paid for in the appliance department. Apparently the HD employee entered the wrong toilet, therefore leaving me with a toilet that did not match my receipt. I purchased two toilets,a dishwasher,a vent for my stove , a washer and dryer. The only item returned was the $169.00 toilet. Shame on NFCU. I will be using OTHER financial institutional options moving forward. - I'm Moving my funds.

Went here to open an account for my children. I find it a little more of a family here than the…read moreone off base. It is a big location. There is a children's section off side of the lobby which keeps my little ones busy while I am doing some banking.

What can I say? If you can be a member, you won't go wrong. Great customer service. They really…read moredo treat you as a valued member.

I don't stop here very often because I do most of my banking online. But when I do have to go in,…read morethey always do the thing I need done. Donna is the best. Say hi to her when you're there.

Christopher at the Round Rock branch treats customers like they matter. He conducts business…read moreprofessionally that doesn't feel like an automatic response or a feeling of " just doing my job". Efficient, accurate, polite with a patient demeanor that lets the customer leave with a smile and positive mindset.