The first package never arrived, was delivered to the wrong place, how ever you want to define 'Package not received' The merchant processed a 'replacement' shipment and that package did show up to the right location. If this service keeps overall product costs down for larger companies to distribute their products and they don't mind replacing lost/stolen/never received products, then there is a true need for this company read more

Worst postal service ever, if I could give negative stars, I would. "Attempted delivery" at 11:45pm and immediately marked my package as undeliverable and lost, which happened to coincide with the time that I opened a case about my package not being delivered. They also don't have any customer service number or representatives available to talk to so you're just out of luck. No idea how this company is still in business. read more

Day three I've been waiting on a package that was deemed by ontrac as "undeliverable" due to needing an "access code". There are no access codes where I live. I have tried to explain this to their bot chat to no avail. I have asked to speak to a live representative over 20 times over the course of three days and keep getting the same auto response. I have tried calling their 800 number over 10 times only for the call to keep failing. This is the worst customer service I have ever experienced. Their drivers can't seem to deliver a package and there is absolutely no one available to speak to. This is absolutely unacceptable read more

This may be the worse delivery service in existence. Not sure how they get contracts but there's always a problem that comes up. Any time I see their name attached to delivery I know it won't be delivered on time. read more

I would give 0 if I could. We ordered a replacement for our coffee machine from Cuisinart. The first one was "delivered" but no photo was provided. I checked with our two neighboring businesses, and they didn't receive it. Went through SOOO much to get them to send another one. 3 weeks later they send a new one, and OnTrac delivered it to the wrong address. I had to go hunt it down. It was most likely delivered to the wrong address the first time as well, which is absolutely frustrating. If the company name does not match the business that you were delivering it to, check surrounding businesses. It's not rocket science. Worst delivery service EVER. read more

The worst shipping company on the planet. You will not get your merchandise straight up. The tracking number is meaningless. If you get a OnTrac tracking number call your store and immediately ask for a refund because you will not see your order. read more

Never received my package, proof of delivery was a bag that had none of my information on it. Don't ever trust this company with anything that is being delivered of yours read more

Horrible service. They completely misdeliever my package to a whole different house that I've never seen and now I had to reach out to Sephora to get a refund on an item OnTrac supposedly delivered to me. I don't get the point of their proof of delivery when they can't even deliver to the right house. I tried calling and it never went through. I tried contacting customer support and all they have is a chatbot that barely even helped. Horrible service. "#1 Best Alternative Carrier" my ass! read more

Very unprofessional delivery driver on Saturday, October 5th. Saying profanities and flipping off my camera. read more

OnTrac - Unprofessional delivery driver. Saying profanities and flipping off my camera. - Couriers & Delivery Services Near Me - Phoenix, Arizona

Every time On Trac delivers a package they leave it out on the walk visible to the street rather than placing it in the corner of my front porch, which has a delivery sign, which is not visible to the street. Delivery drivers should be trained to place the packages where they aren't visible to the street, if at all possible. I am thinking of not ordering from any company that uses On Trac. Worst experience ever! read more

Zero stars for this worthless delivery company. Left an expensive package out front of a UPS store while it was closed. Package was obviously lost and I missed out on the last item purchased and discounted I received because ontrac left my package unattended. Be better ontrac. read more

if zero stats could be given that's what Ontrac would get. Every package including one delivered today, the box was crushed and half way open then it was just tossed in yard. i just talked with the company that sent package and told them you all need to look at your carrie and the reviews. just because they have cheap shipping rates does not mean that they are doing a service that looks like qua when it arrives. Do better Ontrac! read more

I seriously have no clue how this company is still in business. Every time I see that my package says it will be delivered by OnTrac I already know there will be some issue. I have had them deliver to my company on a Saturday when the business is closed, they will drop the package off at the door outside and of course some random person will come by and steal the package. Another couple of times, same company they were too lazy to come to the front door, so they threw the package in the garage in the alley. And most recently to my apartment, I have an auto ship order from chewy and they came in two separate packages, one delivered by FedEx (always the best to deal with) They pulled up and dropped it at the front door, no issues. But the very next day I seen that my second Chewy package said delivered but I didn't see anyone pull up, and nothing at my door. I went to check the OnTrac site to see the picture of delivery, and it was at someone else's door! My unit has my number on it! How could they just drop it off without even checking if it was the correct Unit!? It's a pretty big complex and my Unit is a bigger 2 Storey town home unit. This looked like it was dropped off in the hallway in some single apartment unit. Never got my package. I Hope I never have to deal with these id*ots again! They are lazy and incompetent, they do not care if you receive your package, they just want to get paid and that's it!!! I would give no stars if I could. 0 Stars! OnTrac STOP HIRING ID*OTS!!!! HIRE PROFESSIONALS! You hire kids and lazy fools to save money, I am sure you pay them cheap! This is why your company is complete GARBAGE!!!! read more

My package was supposed to have been delivered 2 weeks ago, I created several support tickets and chatted with different agents online and they all gave me the same script. I requested a number to speak with an agent and they told me there was such a number. However, I did get a call from a 1(202) 4 number, yes that was the entire number, which I did not answer because I thought it was spam and they left a message saying that they had tried to deliver the package 3 times which is simply not true. I know this because I am currently 33 weeks pregnant and home all day and my husband is also home all day as he works remotely. No one has attempted to deliver our package in the past 2 weeks. (which is a chair for our nursery) He also left no number to call him back so I made ANOTHER ticket. Every day I sign up for text updates and it is like it is just stuck in limbo. I am beyond irritated and beginning to stress that this chair will not arrive before my baby. Terrible communication and customer service. read more

OMG!! Another OnTrac driver who threw the package and hit my front door which is part glass!!! OnTrac you better do something to retrain or fire your people!! Also the deliver was for Sameday delivery from Sephora! I received notice yesterday it was delivered and it was NOT! So she also held the package up and reported it delivered!!! It's easy enough to find the driver. I'm in 85258 and it was today 5/21 at 1:27pm!!! read more

OnTrac - Driver throwing brand new iPhone delivery from Best Buy! Hitting my glass front door!! - Couriers & Delivery Services Near Me - Phoenix, Arizona

See all

NEVER FAILS. Always have some "mishap" or "delay" every single time. Get it together and run a functioning company or close your doors, your service doesn't do anything but cause people grief and more problems. read more

These people stole my packages , I filed a report on a package that was marked as delivered . My package was never delivered I have a camera and told them I could prove down to the second they claim they were there , that they were in fact not there . They said ok we will investigate if you hear nothing from us in two days just contact your seller to do something about it . Absolutely no care . I notified the vendor and they looked into it and said yep on their end it even looks sketchy and sent me a replacement which I got next day through FedEx. Moral of the story ... if you see tracking from this company just cancel your order or order in store pickup don't deal with this company . My vendor could have made me go through the hoops with filing a police report for the package being "stolen" but whatever he saw on his end was more then enough to sway him to send another 1000$ replacement item no questions asked. ( this was indeed a main chain tech store) read more

Never mind. I wanted to attach a 5 second video of my package being thrown over my unlocked and easy to open gate. It landed on my cement walkway and you can hear glass containers shattering....But yelp isn't working.. so 1 star for yelp too... If a rep of the business sees this they can request the video and I'll be happy to send it. Editing comment..I now have 2 videos. 2 days in a row where they deliver my package by throwing it over my gate! Not cool! I tried contacting them through the website and was told someone would contact me shortly but that never happened. So frustrating. read more

I have very few problems with USPS, UPS, or FedEx....but OnTrac is a mess. I could describe many different experiences but I'll focus on the most recent one: I ordered a few items from Old Navy and unfortunately they shipped the package via OnTrac. First instead of leaving the package at my front door, they left it on top of my masonry mailbox at the street where anyone passing by could have easily snatched it. The package, a polybag, had been torn open and crudely re-taped. The address label was so worn off, that a second one had to be applied. Inside the package, one of the Old Navy items was missing, there was some random packing material, and there was an item from another vendor (Schein). So clearly the package contents had spilled out at some point and re-packaging ocurred. read more

I work in the leasing office of an apartment complex in Phoenix. For liability reasons, we do not accept packages in the office. A delivery driver walked in, left a package on the desk and began taking a picture of it to mark it as delivered. When I told him he needed to deliver it to the resident's apartment or the parcel locker, he began throwing a tantrum and yelling and swearing. I attempted to give him the package back, and he stormed off still yelling at me that he was not going to deliver it. At any other job, behavior like that is unacceptable. He outright refused to do his job and made a scene in the lobby of a business. I filed a complaint, and I truly hope OnTrac disciplines this driver for his shameful behavior and work performance. read more

Garbage customer service and you hire some absolute scumbags for employees. Had a driver cut me off then threaten when i threw his arms up at him. Then 2 days later the SAME DRIVER had a delivery in my apartment complex and parked diagonally across 2 spots to deliver the package he was delivery. Terrible terrible company and customer service read more

Out of the last three deliveries by OnTrac, one from ZARA was marked delivered and wasn't delivered for another three weeks (it took so long the retailer refunded me in full); one from REI is still "awaiting shipment" and it's been a month (I've already gotten a refund on that one because it was obviously stolen by an OnTrac employee due to the $250+ contents) and one from NORDSTROM is "awaiting shipment" and it has been now been over a week. Typically Nordstrom uses a more reputable shipping company, but they decided to give OnTrac a try to everyone's displeasure as it's obvious OnTrac has no desire to ever actually do their job at any point in the process. I have called OnTrac customer service at every point and they NEVER HAVE ANY IDEA where the packages are and recommend calling the retailer's customer service and this MYSTIFIES ME. When I see a retailer I ordered from has shipped with OnTrac, I just call them within a reasonable amount of time and get a refund and reorder, specifying they do not use OnTrac. Because, let's be honest--they probably stole or "lost" the item already. It begs the question why any reputable company uses them? Their sales people must be really, really good and that means it is the only place where OnTrac invests anything in their entire logistics chain. I have set up special requests on all of my accounts so they are not fulfilled by OnTrac but sadly some retailers do not allow you to specify, so dealing with OnTrac become a regular occurrence. read more

Living in AZ we have the displeasure of being a state that is serviced by this company. Paid for express shipping on an ASOS order and my item was "out for delivery" in my town for several days with no explanation. Customer service is useless and keeps inconvenient hours. I have never had issues like this with UPS, FedEX or USPS. read more

This company SUCKS! BestBuy apparently uses them for deliveries. Ordered an ipad from BestBuy and was told it would arrive by Wednesday, December 4. Then a later email notified me that my package would be a day early, and arrive on Tuesday, December 3. It DID NOT arrive on the 3rd, and I never received so much as an email to let me know the package wasn't coming in time. And now the next day has come and gone, which was the original "deliver by" date. And I STILL don't have my package. When BestBuy opens in the morning, I'm going to call and insist that they let me pick up one from the store. I've been on hold 45 minutes, since around 8:15 PM for a number that's supposed to be good until 9 PM. I also reached out to them earlier today to get some idea what was happening and when I could reasonably expect my package since I've received no communication from OnTrac OR BestBuy, regarding the matter, since Tuesday when they assured me my package would arrive. Dear OnTrac...your company is a pile of runny dog sh**. read more

OnTrac - Useless email from Best Buy - Couriers & Delivery Services Near Me - Phoenix, Arizona

See all

They never deliver on time, ever. I've stopped purchasing things online from Ulta and Macy's because they use this TRASH service. Customer service is a joke. They never reply. Their online chat is always down. Check BBB almost 1000 complaints about package delivery. And almost all of the BBB responses are that ontrac lost the package or they just simply never responded to the BBB. read more

You're on Ontrac's yelp page for 2 possible reasons: A) The reputable retailer, that you purchased from, decided to cheap out and ship with Ontrac, and you're like "Who or What is Ontrac?". B) Your Ontrac tracking says "Delivered" but you didn't get it or it shows "Shipment Delayed; Delivery Date Updated" for 3+ days and you haven't gotten it. IF you are here for reason A: You still have a chance. The minute you see that your package has a tracking number issued with ontrac...RUN, WALK, DRIVE and/or TELEPORT to Ontrac's warehouse/office ASAP and DEMAND that your package be held for pick-up. They will tell you that the Phoenix location doesn't allow you to request a hold. Do not accept this. DEMAND IT (like i did). ACT A FOOL IF YOU HAVE TO (like i did). And be on their ass until the package shows up (Mine showed up A DAY LATER). You may ask "What do you mean until it shows up?! Im requesting it to be held!!!!" Well these guys, unlike UPS/Fedex/USPS, claim to require several days to take it off their own truck to make it available to you lol. Do NOT call them to make this request. PULL UP. The person on the phone cannot help you. AT BEST... they will claim to get into contact with the local office to "see what they can do" and the local office will ignore it. Do NOT try making this request online via the "Available Actions" options on the tracking page. You will never receive a response. And the longer you wait increases your chances of being back on this yelp page for reason B. IF you are here for reason B: It's too late fam. You've gotten finessed by the finesse lords of deliveries. Your Ontrac delivery agent has already driven to your delivery address, scanned "delivered" to match with his current GPS location (aka your delivery location), and drove off with your package to either resell it or personally enjoy it. Don't waste your time contacting Ontrac, or filing BBB complaints. It's futile. If you have a ring camera or any other surveillance showing that you did not receive your item then contact your lawyer (or pretend to have contacted one) who will utilize solid legalese to make some A-grade threats/demands towards Ontrac for a resolution. read more

OnTrac - Life of Ontrac - Couriers & Delivery Services Near Me - Phoenix, Arizona

After waiting 11 days, they told me next week again. I live in the same city where they have it. These guys should not be in the shipping business. Worse experience I've ever had and I will let everyone I know about their crappy service. See the picture attached and you will see who you will deal with. read more

On hold for over an hour simply because the delivery person refused to walk in the open gate and just threw the package over the fence damaging the items sent from china. On hold for over an hour they still cannot answer the phone. No wonder the delivery person 's do not care read more

OnTrac - Unacceptable - Couriers & Delivery Services Near Me - Phoenix, Arizona

Not dependable, before ordering product check the delivery company and who they use. Gave me a delivery of 6-29 then 6-30 then 7-1. I bought from amain hobbies they said it would be free delivery but if I choose OnTrac it would be faster for an extra fee, it wound up being the same as if I would have chosen the The free service, I blame Amain hobbies for using such a bad delivery service for there customers. In the end I will stay away from both and continue with Amazon they haven't let me down. I just have to remember to check what delivery companies are being used before ordering products. Lesson learned read more

I have NEVER shared a bad review and I'm extremely disappointed that I even need to. But this service is hands-down the worst of it's kind. Not once, but TWICE in the past month, I have dealt with their crummy customer service. Their lack of professionalism, desire to help, and their blatant "not my problem" attitude has me fuming. Delivery Problem #1- I was sent a confirmation that my package was delivered on my doorstep. I was home the ENTIRE day with zero notifications from my motion detection camera. I reviewed all activity from the time they said it was delivered (as well as look the through the rest of the days footage) and saw NO SIGN of a delivery, truck, or otherwise. I emailed them to ask for photo proof that it was indeed delivered to MY door and not accidentally someone else's and the response I got was mind blowing. (I've attached their laughable response) Basically stating they "know" it was delivered correctly and to contact the VENDOR for further help. Ontrack didn't give two sh*** about where the package was or what they could do to figure out their obvious mistake in delivery. I was already over them after this first incident. THEN Problem #2- I was expecting a delivery from a company I shop with OFTEN and I've never had an issue with. Until they started using this joke of a delivery service. Once again, I got the runaround from their customer service. I first called the vendor to see if they had any information regarding my order. They let me know that it is now with Ontrac and they weren't sure why they didn't see any update with tracking information. I then contacted Ontrac to find out the whereabouts of my package and I pretty much received the same bologna "care" as before. They stated that they never received anything from the vendor (even though they show a tracking label created and "en route") and told me to reach out to the vendor with any problems. So, I went back to the vendor to let them know that Ontrac is denying any responsibility and putting the blame in the hands of someone else. Vendor said that they indeed shipped the package out and I believe them 100%, especially after our previous experience only weeks ago. I don't expect to receive this important package either. I'm not sure how this company can have SO MANY negative reviews and still be afloat. It's frustrating as a consumer and embarrassing for those who trust them to take care of their delivery needs. Get it together, Ontrac. You've got plenty of competition with reputable customer service. At least PRETEND like you care. read more

OnTrac - Couriers & Delivery Services Near Me - Phoenix, Arizona

They failed to read address and deliver to customers door.They just tried to deliver to apartment Managers office. Instead of to my apt door

I have ordered a number of products from a retailer that uses OnTrac for delivery. I have had nothing but bad experiences with the deliveries. Damaged items. In accurate tracking. Long delays in delivery. And now today, an item that they show was delivered and has not been. Their customer service is ridiculous. They have no phone customer service. So you cannot call them and talk to a representative. It is automated via text and support tickets on their website, and is extremely slow. Any retailer that uses this company is just looking for a cheap shipping solution. OnTrac is unreliable, unresponsive, and takes no responsibility for the information that they provide. I will no longer order from the retailer that uses their services, and, moving forward, I will confirm with any retailer which I will do business with do not useOnTrac. I am required to include a star rating, that is why there is 1 star. It is only there because it is a requirement and I would give 0 stars if able. read more

Needs zero stars! Delayed for road closure still no update given the next day and there are NO CLOSURES in the city they claim has closure. Most unreliable delivery service I'll never order anything from anyone using this service ever again! read more

delivery person always throws packages never handles with care i have videos of how they just throw the package never drops off with care this always happens always throw package until it slams door!!! 12/13/2022 read more

OnTrac - Couriers & Delivery Services Near Me - Phoenix, Arizona

See all

Due to the worst delivery experiences ever, I now only order from companies who use UPS or FedEx. OnTrac leaves packages on the driveway visible for all to see and take because the drivers are too lazy to get out of their van and walk the packages to the front door which is protected. The company does not have a phone number or email address which tells me they are not customer service oriented. Awful delivery, awful company. read more

I am not actually a customer of this company. I am just the person who received their package. A package was delivered to my home but the name on it was not anyone that I recognized. I tried to reach Ontrac customer service via phone, but both numbers I called were automated systems that just directed you to use their online. chat service on their website, I reached out via their chat service and the first agent that answered, took several minutes to respond to my inquiry and only after I asked if there was someone actually there they told me that they were researching and to please be patient with them, several minutes later, they disconnected the chat, saying that they believe I may have walked away from the chat. The second agent. I spoke to advised me that since the package was delivered to the address on the label, there was nothing they could do and I could feel free to keep, destroy or donate the package however I saw fit. When I questioned that they just repeated themselves. It does not seem that it is a priority for them to make sure that the packages are being delivered to the appropriate parties. It's likely that the person who ordered this package had no say in who is doing the delivery, however, if any business owners are reading this and you use Ontrac to deliver your goods, you may want to think twice. read more

If I could give them 0 stars I would. They said my package was delivered in a locker, it was not in my mail lockers or at my door. I reached out to the supplier and they reshipped the product. This company once again said it was delivered and it was not. I've given up on getting my items or getting ahold of this company. They never respond to emails and their phone number is useless. read more

Would give zero stars if possible. Avoid OnTrac at all costs though I know most of the time it's not the consumers choice. Lost a package of mine and been an absolute nightmare dealing with customer service. No accountability. Just all around brutal. read more

Today I was surprised and very happy by fast receiving my orders from REI which I ordered on line on 4/2, the delivery guy was friendly and professional, as always I love to purchased from REI, because I never have to worry of if the products didn't works but Now one more things to put Shopping at REI to the top of my list because I received my order in 3 days by a reliable delivery provider. read more

OnTrac - Couriers & Delivery Services Near Me - Phoenix, Arizona

Package was marked as delivered, I went and searched my entire package delivery room, mailbox, office building nowhere to be found. The package room reviewed any and all camera footage, let me know that ontrac did come by but via their footage never scanned in or delivered a package in my name. I'm confused they just keep all of our stuff is what this Yelp page looks like. Horrible, and these items are for a WEDDING this weekend. I will absolutely never select any shipping that uses this company. If you even attempt contacting customer service you cannot get through! Do better read more