I wish i could give them ZERO STARS! I recently ordered something from Urban Outfitters, i kept checking my email for the shipping information and once they sent me a tracking number, I checked the status. The website said my package had been delivered already around 8:30 the previous morning, which is weird because I was definitely home. So i called and apparently there wasn't an apt number listed on the address, so the driver left it somewhere at the complex, but no one knows where. Then they couldn't get in contact with the driver (i guess the drivers dont have cell phones or anything -___-) and now im waiting for them to somehow locate my missing package. It has been 2 days and no one has heard the driver yet! I feel like they do not take their customers serious. As if a missing package is not a priority to them. read more

I ordered almost $1200 dollars in computer parts from newegg and was a little scared with their choice to use ontrac to deliver my package as i have never had any business with them. The day my package was set to be there was the day i had to leave for training for work. When i returned home the guy was parked down the street from my house waiting for me to return home. I don't know how long he was there but was very happy he waited for me to come home before dropping $1200 worth of stuff on my front door. Edit: Forgot to mention my package came 1 day after i ordered all those parts. read more

They had a failed delivery attempt and then said that they lost my package. I had bought some clothing items online, $75 worth with 2 day shipping. Not even on time, I didn't even get anything at all! When I called, they said I had to file the claim with FashionNova. Well, FashionNova says that it needs to be filed with the courier. In the end, I ended up filing a claim with Bank of America and thank god they were able to get my money back. I would have spent $75 for nothing!!! read more

I keep losing packages from OnTrac because they deliver it to the wrong address, the driver keeps my package, OnTrac loses my package, or OnTrac delivers my package on the far edge of my property next to the sidewalk and people steal my packages. Today, my package was delivered to the wrong address. I received the wrong package with a different address and immediately went to the address to give them their package and thankfully found my package at that wrong address on their porch in time before they could keep my package. read more

These drivers are punks with no respect for my quiet neighborhood, or my package. They frequently BLAST music from their trucks. One day, I was sitting on my front porch, and the delivery guy didn't see me. When he got to my front door, he literally threw the package down such that it landed hard with a thud onto my doorstep. I said, "Thank you!", which startled him, as he scurried off. Lousy no good punks. read more

Like ALL of the reviewers here, very poor service. My SECOND package was not delivered. The first one was an Office Depot delivery to my place of employment and this second one from Amazon has not made it yet (3 days over due) and the tracking number said that it was waiting on ACTION REQUIRED. But i have never been contacted by either Amazon or OnTrac. Who's action are they waiting for- when I called them they said I would have to wait 24 more hours... Or longer because they don't open till Monday. I reached OnTrac only an 800 listed everywhere- no way to reach the local people- the CS rep said even if they have my accurate address they cannot deliver today (I learn from the website that the distribution center is closed on Saturdays...But they have a PICK up service that works today... how does that make sense?) I will contact Amazon again and not only add to my request to never use OnTrac for my future deliveries, but to take them off ALL Bay Area service. Why should other folks suffer, it tarnishes Amazon's reputation. I give them a negative rating. read more

I called ontrac they advised that although Amazon shows the package arrived at 3:45pm. It didn't arrive at their warehouse until 8:21 pm. That was when the package was supposed to arrived at my home, not the warehouse. And if the warehouses closes at 8pm as I was advised, whose their to receive packages that late? This isnt the 1st occurrence and I'm certain it won't be the last. This isn't frustrating, it's disappointing. According to several Bay Area ontrac locations Yelp and other customer service rating tools, NONE of these ontrac locations have a score greater than 1.5 stars. Clearly, several hundred people took the time to warn Amazon of the poor quality of service. No one expects 100% all the time, things happen, but far less than 50% are receiving advertised services. Time to Step up the performance of the carriers. If Amazon wouldn't keep an employee on staff who was habitually late or absent, shame on Amazon for expecting customers to tolerate what they wouldn't. read more

Where do I even begin. This company downright sucks. Every time I've ordered from Amazon and they use their courier they never deliver my package on time. There complete morons, I live in a gated structure with a call box on the entrance. They always mark my package "need gate code". Apparently the driver is not intelligent enough to use the call box on the front, or better yet CALL YOUR MANAGER they have the damn code. I hope this company goes under. read more

Shipping stuff to your home by OnTrac is the functional equivalent of dumping it in a trash bin. They actually deliver about 25% of the time the rest they dump stuff at the gate 1.5 miles away on a county road to be stolen. They have the nicest customer service which is always appalled that this happens but unable to EVER get it to change. I simply cancel the credit card charge unless they actually deliver it. I was told by one driver that he was ordered NOT to deliver to the house becasue it took too much time and just leave them at the community gate. read more

The absolute WORST experience and company ever. Been on hold twice today for over 45 minutes - was told my package would be here on 12/3 - here we are at 12/6 and all tracking information has disappeared after a daily message saying "redeliver next business day," which makes it seem as if they tried to deliver, which they didn't. They're a carrier for Timberland - the package had NO signature required, and they verified that. Their RIDICULOUS music and recording touts "on time deliver to Calif, Oregon, Arizona, Washington," which is infuriating to listen to. In contrast, when Timberland shipped UPS it was ONE day. And talking with Timberland they say that "Once it's reached it's destination (ontrac warehouse) it's your property so we don't have anything more to do with it." WHAT? This is the WORST experience I've ever had - and now they're saying it will be here Monday - HELL-f-ing-O? read more

This is the worst shipping co ever , I have used them for my business as little as I could in the past and recently and I am done , they are the only carriers that loses my packages at 50% of the time I have used them and I have to call every time to get status updates . This last one was the worst I called multiple days up to a deadline to be told the day before my job was due that they lost the package so I am out a significant amount of money and have an upset customer .... Never again ! read more

I'm going to let this one slide this. I have to say that I am very lucky for this time using Ontrac to have received my package on time and in good condition. I've read the reviews and ask other people have used Ontrac before. Said it wasn't very good I would partially have to agree. Their customer service was okay and I called in to request and force upon them to just drop it off at my doorstep no matter what. For others who are planning to use Ontrac because of Amazon take my advice. Call in and force them to just leave the package at your front door if you live in a home. Apartment tell them to leave it at the office, REQUEST IT at customer service. Do that and you will probably get your package on time and hopefully in good condition. 2nd Time Around: I completely forgot that amazons two day delivery was Ontrac. So I accidently clicked on 2-day shipping when I had to order something for my uncle. It was supposed to come on the 14th. But it came today the 15th. Nothing happened to the package but I'm kinda still disappointed with the one day late. My uncle really needed what I ordered like ASAP! Thanks Ontrac. You just put on a world of hurt. read more

Reliable in losing packages marked as "delivered". I lived in Los Gatos, lost every package shipped with them, then moved to San Jose; same bad level of service. Makes no sense for them to be so bad in 2018. read more

Horrible experience, good luck trying to track your package guys. They apparently came to my complex and couldn't enter the gated community and didn't even bother to call me and took the package back. Which is fine I guess.. But trying to get hold of them and just getting an info about my package was so frustrating. Hours of hold time on the phone and still no result. Please Amazon find another delivery option. read more

My 1st shipment from Amazon via Ontrac was not delivered on the day they committed to. Ontrac claimed that they couldn't find my address. All of my other Amazon orders have shipped by UPS, Fed-Ex, and USPS, and have arrived as promised. I called the Ontrac depot in Milpitas and told them to hold my package at their facility and I would pick it up, as I was concerned they would keep failing to find the address. Unfortunately they didn't do as they agreed to and the package went out for delivery the next day. They did get it to my address correctly the 2nd attempt. Also when talking by phone with the local rep at Ontrac, they were unable to give me any sort of clue as to where their depot was located other than a street address. Cross street? "Dunno". Office park? "Dunno". Major landmark? "Dunno". Completely unhelpful. I will try very hard to make sure that any future orders from Amazon do NOT get shipped to me by this carrier. I have zero confidence that they will get things right the next time. read more

The negative reviews made me nervous when I saw an online order I placed was being shipped via OnTrac. But.. my package arrived on time, intact. The only complaint from me is how the tracking never updated until the package was actually delivered. Also, I was home the whole time but nobody rang or knocked- they just left the package outside. Anyways, I got my stuff so all good! read more

Hands down, Absolute WORST delivery company in history!! I have yet to receive a package on time that has shipped thru this joke of a company in the last 5 years!!!! I am sick and tired of my Amazon shipments being delayed by DAYS because of OnTrac. I feel there should be a lawsuit involved over the amount of money this company has caused me. read more

This company delivered my package to the wrong house SMH. Customer service is horrible. Be careful with them

What happened to OnTrac in the Bay Area? I just called Walmart to tell them I can't order from them anymore because I am tired of tracking my packages left on the road or at a neighbors. Can't call anyone at OnTrac to get help. So I will quit using retailers that use OnTrac. Easy solution. read more

Horrible this is the second time someone within the company is stealing packages fr my order! called sender and it was alrdy arrived to ontrac but out of no where no trace of the package very suspicious!!! read more

Recently signed up for Amazon Prime...and am now realizing that the assclowns at OnTrac are in charge of my deliveries. That means I'm not getting stuff my stuff in 2 days. Why? Because OnTrac refuses to try to actually make it through my building's front gate to deliver a package. UPS & FedEx, no problem. I have never had issue with their delivery. But OnTrac does not call my cell like these vendors in order to have me buzz them in. I'm now on 4 days and counting...still no package. If OnTrac is used consistently I'm cancelling my Prime account. Just not worth it. read more

Ontrac has now lost the third replacement package I have had to get from sephora. The tracking has never updated past the warehouse scan every time. I will now have to contact Sephora for a fourth time for the same exact order. Yes I am telling the truth, this has been a nightmare and this hideous story is true. I live in Ogden Utah and it's the SLC Ontrac warehouse that is doing this read more

OnTrac is a piece of crap. Shame on Amazon choosing them as a shipping partner. We've got the same "delivered signed by front door" problems with OnTrac three fxxking days in a row!!! We had to call Amazon and had them process a replacement via 2-day shipping which is not handled via OnTrac. Amazon will need to choose a different partner or they will start losing customers they have spent $$$ to acquire over the years. read more

Worst company ever for delivery. Every single time my packages go to OnTrac they never come on time they're always delayed and sometimes they just plain old disappear this company should be put out of business. read more

Worst delivery service. Not the first time they lost my package en route. Most likely full of thieves working here

My single Amazon order was split up into two separate deliveries, which includes an ATX computer case and a 700 watt power supply. The power supply was delivered first, but was no where to be seen. My house number is 1250A, while the house in front is just 1250, so I figured that the delivery driver probably dropped it off at the wrong house. But after asking my neighbors, it is still no where to be found. The case was delivered two hours later. The driver just dropped it off at my front door, rang the doorbell, and ran off. Just to be clear, this case is huge. Any one of my neighbors would be able to see it sitting in front of my door. If I wasn't home at the time, someone could've easily walked up to my doorstep and steal the package. Luckily that didn't happen, but I feel that the delivery drivers should be more cautious with what they do with their customers' packages, especially if that package is huge. read more

I don't live in the area so I haven't been to the post office in person, but my amazon package was sent to this branch for delivery. I got a text notice saying that the package had been delivered from my amazon account. When I got home, I realized that I was given the package for the apartment next door, and mine is nowhere to be found. It's possible somebody else in my complex has it (the person who's package I *did* have said she didn't receive anything) but I should have received the correct mail in the first place. read more

I've ordered three items in the last year that were supposed to be delivered by OnTrac. They were marked as delivered, but none of them ever arrived. I have received a couple of packages from OnTrac, but they were addressed to someone who lives on a completely different street. Losing a package once is pretty bad, but losing three in a row is completely ridiculous. read more

I had ordered a birthday present for a friend back in april. i checked the status of my package every day on the website and it said it was suppose to be delivered on the 27th of april. when that day came around, the website said "delivery delayed". for the next week, my package's status kept saying "delivery delayed". once may 5th came around, i checked the status on my package and it said it was delivered on the original expected date, as if the deliverer went back and changed the information so it wouldn't look like the package was delayed at all. it's may 21 and i still have not received anything. i contacted the company and it took them 1.5 WEEKS to "investigate". they then told me that the package was delivered and that i would have to contact the company that i ordered the gift from! that gift company only accepts claims within the first 8 days of the delivery date!! it took ontrac A WEEK AND A HALF TO INVESTIGATE AND ASK THE DRIVER ABOUT THE PACKAGE. looks like the package is lost for good. just terrible. read more

Two more packages delivered to the wrong address in six days. I honestly don't understand this. I wish I could tell Amazon to stop using this service. read more

My package was delayed for 4 days since they cut off the shipping label on the package, I still haven't got it now, very disappointing.

This facility and it's incompetent employees deserve no stars.. Here is the actual facility's phone number, (408)719-1149 since the Customer service line is a bust and for a good week got shut off due to high call volumes they could not keep up with/accommodate. I have gone days constantly checking for just an update regarding the statuses of my packages with NOTHING..! Just this year OnTrac has consecutively delivered my packages addressed to my home to the wrong location 4 times, lost 2 packages within the last two weeks addressed to my work with no way of tracking them down because the driver quit, AND are currently holding two packages at their facility that have been there for over a week and will consistently update their status around 3:50pm-4:15pm everyday with "Shipment Delayed; Delivery Date Updated." One of those packages I ordered was ordered specifically with 2-Day Express Shipping that was suppose to arrive on the 18th.. No show and no update on it's status. Renota(ext. 6017), a PM shift supervisor, who was mentioned below was such a great help, IN THE BEGINNING.. After going out of her way to reach out, hear my concerns, even giving me her direct line, promising to be available to help and take care of me, she goes M.I.A.! She won't even have the decency to pick up her direct line or return your calls/voicemails. Moving on to Daniel Flores who claims to be one of their AM shift supervisors, who Renota handed me off too, did the exact same thing, even gave me his cell number to make sure I got my packages, would provide me better updates on the statuses of each package since they can't seem to do so online. Daniel even provided his e-mail and their so called general Manager's e-mail address, Mr. Jeff Dimas, who seems to be non-existent!! I sent both individuals e-mails, NO responses, left voicemails on Daniel's cell, no call back or answer, and then when you call their operations line(opt. 3) and the only gal who will pick up is a lady who refers to herself as "Felly" will consistently transfer you to unrecognized phone extensions and insists extension 6008 is Jeff Dimas' direct line!! The worst delivery service I've ever had to deal with and it's so unfortunate to know the experience is not done yet!! read more

My rating is less than one due to my recent experience with Ontrac. I was set to receive my package from Fashion Nova at the beginning of the week. Ontrac contacted me on Monday because my apartment number was missing on the delivery info. I called Ontrac back within a couple hours with the updated info and was promised my package was being delivered soon. I still haven't received my package as of this morning (today is Friday)and decided to call Ontrac again only to find out that my info was never updated and they decided to return it back to Fashion Nova. Worst customer service ever Ontrac! read more

I've had two orders from two different companies LOST AND NEVER DELIVERED by this ludicrous company. Customer service is a joke and they act as if losing packages is normal for them but also not their fault! Terrible company. YOU ARE WARNED. read more

I too wish I could leave negative stars. The tracking indicated it was delivered at 7:51pm to Milpitas, CA. Well I live in Campbell so that makes no sense. Then getting a hold of them is another issue. Amazon was nice enough to refund me and place my order again but the I needed these things for tomorrow. have requested Amazon not to use this company again but we will see. read more

LOUSY! If it were possible to post a review with NO STAR, I would. Twice in 10 days, OnTrac texted notification that deliveries had been made when nothing was delivered. So far, these Amazon orders never have shown up. OnTrac's texted notifications of delivery have arrived 2-3 hours AFTER tracking indicates delivery SUPPOSEDLY was made. Their delivery personnel are lying, plain and simple--security camera recordings confirm that no delivery occurred, and items were not left with neighbors. Historically, their "service" has been terrible--they left in full view of the street a very expensive item that had shipped in the clearly marked manufacturer's box--it is a miracle that a passing ne'er-do-well did not grab it! They could and should take the extra 5 seconds to ring the doorbell, but they never do! Amazon is good about refunds, but if they continue to use this crappy so-called "service," my decades-old Amazon account is going to be closed! HORRIBLE COMPANY! After posting this review, yet another lying delivery message. Item was found much later AT THE ROADSIDE--drivers are lazy or stupid ... or both! Wr all must neg Amazon to quit using this unreliable "service" When we pay extra as Amazon Prime members, we should receive orders in 2 days instead of 4, 5, or NEVER. Are OnTrac drivers stealing our stuff??! read more

Worst Company ever. I wish I had the option of picking who my delivery company would be when shopping. They returned my orders not once but twice. Waste of my shopping and wait time . Just Awful!! read more

After Newegg fucked up my gift for my hubby for xmas, these guys rushed the package to their facility so fast that stupid newegg didnt even email me the tracking order until *after* we received the package, Good job, guys. Also, thanks for letting us come pick it up last weekend. read more

I initially ordered something through Amazon prime that's a 2 day delivery, but OnTrac was the carrier. First 4 attempts the driver could not locate the correct gate to access my apartments. After speaking with 4 OnTrac workers I had the delivery address changed. Two days later it was still in originals drivers truck and no attempt to deliver. I was told I can pick up at the OnTrac warehouse which defeats the purpose of 2 day Amazon shipping. After the 6th day of waiting I ended having to cancel my order. I suggest if you order from Amazon make sure the delivery isn't from OnTrack!! read more

Should be called Offtrac. Disgusting joke of a company. They always deliver late by at least two days. Their tracking system shows that they are moving the packages from their San Jose site every day, but never to my house. I never had a delayed Amazon shipment with UPS from thousands of deliveries, yet every single delivery involving these clowns is late by at least two days. Absolutely pathetic. I hope Amazon notices that they are always late or that deliveries from them are often returned due to being late and drops them soon. From now on, every delivery that I see gets assigned to them, I plan to return it even if it's on time. That will teach them to have complete disregard for customers. read more