I brought my Chevy Equinox in because of rough idle. Jay diagnosed the issue and said it's an easy…read morefix bro! Told me all I needed was an engine treatment, also said I could do it my self if I get the treatment at Oreillys for cheaper. He could have easily overcharged me for an oil change but was honest and saved me some money. What mechanic does that now a days? His honesty has earned a customer for any car troubles I may have in the future.

A friend recommended this auto repair shop. Both owners Sham and Jay are honest hard working…read moremechanics. I now take all my vehicles to them for repairs.

Ended up getting my 2018 CRV towed here after my battery was smoking on my way back from Santa…read moreBarbara. The team was so helpful is diagnosing the problem, was transparent about everything they did & how much it cost. I was out in 30 min! Would 100% recommend to anyone & everyone. Speedy & phenomenal service

Fantastic shop, highly recommend…read more Alex and team clearly take pride in their business and work. They are knowledgeable, professional, and respectful of your time. When I showed up, they had my car in and out within the timeframe they gave me when I called them up. The waiting area is clean and well lit, and there is a tv if you have to wait with little ones. Alex took the time to explain to me what the various services he offered provided, as well as answering all of my questions. The pricing was fair and transparent. I will be making this my shop going forwards, and I recommend you do the same!

Highly recommend Came and helped me out same day…read more Really friendly. Quality work. Price is really reasonable.

If I could give them less than 1 star I would…read more Scheduled an appointment with this mobile mechanic and they never showed up. No call, no text, no explanation. I waited around and rearranged my schedule for nothing. Completely unprofessional and unreliable. If you value your time, I'd recommend looking elsewhere.

I had a rental car from enterprise that said it was due for an oil change. Upon calling enterprise…read morethey shared that they had a contract with pep boys. I called this location and expressed to them that I would like to bring my rental in for an oil change. The employee shared that they would need an approval from enterprise but it should take about 40-45 minutes to complete the service. I arrived around 1:15PM where I was again quoted a 45 minute timeline. The vehicle was not taken back until 2:45PM and once taken back it took about 1 hour to fix leaving me in the body shop until 3:50PM. Based on previous experiences from other body shops, a process of an oil change should not take 2.5 hours. I was concerned with their quality of work as they had taken so long to complete the car. While I did not pay anything for this service, I do not believe their customer service was what I expected it to be. -1 star for wait time -1 star for customer service -1 star for quality of service -1 star for messy waiting area

I'm re-submitting my review because last time I left a negative review I was just frustrated, but I…read morewould like to say I do honestly recommend Pep Boys in Ontario, especially specifically because of Oscar and George. Both of them have been very honest, professional and helpful in their assessments on what our vehicles need. They are both very friendly professional and honest when we need them and their services, I highly recommend if you go to Pep Boys in Ontario, you speak to Oscar or George they both will take good care of you. They're great professional honest, friendly people and their mechanics do great work and diagnostics are on key spot on with what your vehicles needs

Service is amazing, the quality is on point, and they value you as a person and making sure you get…read moreyour car problem resolved

ONE OF THE MECHANICS TRIED TO FIGHT ME! First off, The owner is a nice man, I hold no personal…read moreissues with him. HOWEVER, I brought my car to their shop initially for a rotor and brake pad replacement. I picked up my car and only a few days later the car started making grinding noises. I took it back to them and they assured me that the brakes were fine. No issues. But the car continued to make noise. So I had them replace the wheel bearings because I thought this was the issue. Still the car was grinding. I finally took it back and asked them to look at it. They said "you must've bought cheap parts off Amazon" because my wheel bearing was busted again. In only a month. Well I was upset and stormed out and said "whatever man" because I was not getting the proper help and one of the mechanics followed me to my car and shouted at me "You GOT A PROBLEM WITH ME?!?" and he stood in front of my driver's side door and gestured at me to fight him. It was a scary and insane experience. The owner called me and apologized for the employees behavior which I appreciate but that was all. He then told me maybe I need an alignment. Well, the grinding continued and only got worse. So I took my car to Firestone auto care. They found the issue. They told me that the driver's side rotor wasnt properly tightened and they were surprised the wheel didn't completely come off. So the initial rotor and brake replacement I had done at Martinez and sons was the issue and when I took it back because of the grinding they simply told me "No, nothing wrong with the brakes. Everything looks good. I doubt they even pulled the brakes off because how do you not notice the rotor isn't properly tightened down. And because of this, many other things were damaged. I had to get resurfaced rotors, new brake pads, new wheel hub and bearings. In total I had to pay 1,400 dollars but now the car actually drives great. This is on top of the initial 900 I spent at Martinez and sons trying to fix THEIR issue which they didn't catch. I no longer recommend this place to anyone after everything I went through with them.

I had to get new brakes, needed to replace a headlight, and my engine light was on. The mechanic,…read moreDartagnon, worked with my budget and worked efficiently. It was done sooner than I expected, considering he had to get the parts. Great at responding and very communicative! He also didn't make me feel dumb about cars, unlike some car shops

Dude totally flaked, we had an appointment set. No call no show…read more Too bad I have a lot of work now I have to get it towed somewhere. They posted a reply saying they have no record but while that may be true, this happened in January. I am 100% positive they flaked. I have an old chevy van they said they could help get back on the road but I waited all day and like I said: NO CALL NO SHOW. Dont waste your time with these people.

Eddie is a awesome and Honesty guy! I have been coming here for about 2 years now for my oil…read morechanges and he is always upfront about everything. I appreciate the explanation of any issues he finds as well as images of the issue. I am happy to say that this is the place to come to for any mechanical needs! I am also glad my family is starting to come to him as well . Eddie! I appreciate you man! Thank you for the top notch customer service and amiability ! I truly value your knowledge in the automotive industry.

My BMW M340i was leaking oil badly to the point my vehicle popped a notification to stop the car…read moreimmediately. In pure panic mode, I pulled over to call AAA. Eddie, the son's owner was willing to stay after hours to wait for my car to be dropped in their garage. AAA took over 2.5hrs to get to the garage, I dropped the key in the slot. He came to the garage early in the following morning to inspect my car. He ordered the part and charged me under $1500, which was just amazing! I wasn't from Upland, had to pay for a hotel, pay for my food and my lfyt rides to get an around. So they helped me out so much (I'm tearing up just writing this) Upon speaking to his Dad, I found out Eddie works on his whole families vehicles.. from Benz to Beemers. That his Dad is proud of what he has built and even more proud of the type of mechanic (little) Eddie is. That they believe in customer service versus charging customers ridiculous prices. I live in San Diego California. I have no issues of having my vehicle towed to Enzo's garage to have any future work done on my vehicle. I am a customer for life and I'm telling the world!

Got my 93 4Runner 3.0 3vze rebuilt and installed by George and his team about 2 weeks ago. Great…read morecustomer service, everything is running good. I will update at 5k intervals of mileage on my engine to keep this post fresh. I would recommend their service. 12-27-17 Put around 1600 miles on the engine, a valve cover oil leak and oil seal plug leak did come up on the engine, However I called George right away and told me to bring in the truck and had it all fixed up in a day all under warranty. Great customer service! Thanks again. 6-24-19 Last I heard the owner I sold it to drove it across Florida with out a hitch and put an additional 10k solid miles with no problem. 1-07-2020 Truck is still running strong, messaged the current owner and he's loving it! I believe the truck is now in Oklahoma!

Lists engines online for a fraction of the price as what they are. False advertisement and lies…read moreabout their prices and products.

Great service and some pretty great employees. All of them are nice, knowledgeable, and work with…read moreyou. They don't pressure you to buy anything or sell work. Always a good time and they have a pretty good military discount which helps.

I usually take my vehicle to the Ford Dealership, just because I like to keep a maintenance record,…read morebut when I'm not in the mood to make an appointment I can always count on these guys. Their customer service has always been good no issues there, the type of service I get is a bit on the expensive side but the guys here always take my coupons that's is great customer "first" type of service. The lobby is always clean and so are the restrooms, now that's attention to detail. If you are in a hurry come check them out, they are always happy to get you out of there as fast as possible.

New Era is very thorough and upfront. Casey is a very good communicator. They are very expedient…read more They definitely didn't waste time. They got me right in when they said they would and let me know when it was ready.

New Era is the best auto shop you could ever take your car to. They are knowledgeable, thorough,…read morehonest and do it right the first time. I know I get my moneys worth here, I've brought all my cars here, as well as pre-purchase inspections. I always recommend them to everyone.