It's an embarrassment to NY and Monore County. Under staff rude some not all 2 hour wait and…read morewaiting.

It was a long road to get my classic car registered and on the road, they were pretty helpful and…read morepatient.

Always prompt service and polite. I have mostly dealt with them via mail for registrationread more

Not the best experience. The one security guard was very helpful in directing people and also…read morehelping customers who were unsure what to do. After waiting 2-hour, I was finally called to the Infor desk to begin the process of renewing my license. I had all of the necessary paperwork and more. The staff member was a little short and said all you needed was your Enhanced Driver License, read the eye chart, and then come on the have your picture taken. As I was gathering my paperwork, etc. she said "Come over here for your picture". I proceeded to do so, but an older women stepped in front of me. I waited patiently for her to ask her question, and then the staff member said, just stand in front of the box. After taking my picture she handed me paperwork, and I ask do I sit and wait for my name to appear on the monitor as I just did for this step. Her response, but more so the look on her face was "yes, that's what you did before". My name appeared very quickly and I headed up to identified Station. The staff member checked my paperwork and asked where the card was for my eye exam. I stated that I had it done here and even pointed to the person who did it. He stated that she did not fill out the piece of paper and I needed to go back and get it. I went back and waited for her window to open. I relayed to her what I was told and she asked if I had an appointment. I explained what I was told and needed from her the form that she needed to sign off as to my eye examine that I just took with her. She said he can do it at the Station and there was no need to come to see her. When back the same station, and waited behind the person who was in front of me. Again, explained what I was told, and he rolled his eye and said okay, read the 1st line on the chart that I am holding, which I did. He then continued with the renewal process. I understand that it was close to closing and everyone probably wanted to hurry people along so they could go home, but they need to realized the basis for good customer service. As I was leaving the one Security Guard, who was so polite, said "Miss let me get the door for you and I hope you have a blessed night and rest of the week". There needs to be some level of training for the DMV Staff.

Horrible , they closed 25 min early I am pissed , I went to turn in my plates and you guys locked…read morethe doors , seriously? I am contacting the dmv center .

Rude, talked down to me because I g forgot something. Extremely rude. I will not go back, you…read moreshould go elsewhere.

Thank you so much! I was impressed by the staff of this New York State DMV Office. Patty and all…read morethe others were very helpful, kind, and knowledgeable. We owe a great deal to state and federal workers and I am grateful for their service. My experience today demonstrated the efficiency of the process, and the helping spirit of the workers there. Keep up the good work, Westvale DMV. :) PostScript: I am not in California and cannot figure out why my profile indicates such. I am from Central New York, Onondaga County.

This is easily the best DMV I've ever been to including those in California, Pennsylvania and…read moreTexas They do let you make appointments however I walked in. They asked what I was there for- mine was out of state transfer of license and registration, which I thought would take several hours. They gave me the forms. They quickly called me up, helped fill out my forms. There was a lot of documents I needed to have - which I did, and in less than an hour, I was out of there , with my temporary license, new plates and registration - thank you to Patti and the other people who were great.

If you have a child BEWARE. As I was finishing up at the info desk, window 8 took one look at me…read morewith my infant and CANCELLED my case as I was walking over to her. I was at this DMV for three hours because of this. No one knows protocol. Everyone was rude. And when I finally get called up to a new window the window 8 girl came up and essentially said "sorry if only you were faster". I had a child! And it took a minute to get my documents from the info person. Absolutely insane. Why would the info person send my case to the windows before even giving me my documents? It also happened to TWO other people while I was there. Terribly disfunctional

Wait times are crazy ridiculous and booking appointments on line is impossible because they always…read moresay no appointments are available. Update... called Greece location and got a bunch of recordings informing me that no human answer call ever, but I could book an appointment online, which you can't because the website continues to say not appoints are available for renewing your drivers license. This tax payer service is a freaking joke.

Let's be honest! Not many people are fans of the DMV. And most people have the same complaint,…read moreWAITING in line. But in my opinion, the problem isn't the bureaus we visit, it's the under staffing statewide of employees. I have heard this from employees themselves. I blame our government leaders and their budgeting!!! Once a year I have to take an annual DOT physical for my trucking license. I followed all the directions, from scan to Email. Then a week later I get a text I can't drive. So then it's phone calls, re-emailing, and a visit to the DMV. It's happened before. While on the phone yesterday with Albany, it was made clear how busy they are and so few employees in the commercial division. I think it's the entire DMV. I should have called Governor Cuomo ... LOL Anyways the woman in Albany told me that she "did" receive my DOT form, and she was sending it to processing. "Note" I had already done this a week ago, and received a receipt they received it. She did warn me to keep my new updated DOT form with me in the truck in case I get stopped. But as of this morning, both here at home, and the DMV, it still hasn't been processed. And it was almost made clear to me at this Irondequoit bureau that under staffing is bad within the entire DMV statewide.. I heard that there were only 2 or 3 people in the CDL division handling all of NYS, not good. The people who have always served me are good people at the DMV bureaus, the problem is with leadership, government in my opinion. They need more help...

Amazing service from multiple tellers! They went out of their way to assist us in finding the…read moredocuments we needed to change our Colorado IDs to NY state, even helping us find the library for printers, our banks and the number for vital records for us. The two ladies who helped us before we even got to the counter were so incredibly helpful, and polite and I wished I had gotten their names to thank them again. Service counter was fast and efficient (in DMV terms of course). Definitely the best DMV service I've ever received and we didn't even have an appointment.

It's rich in research resources. Also, they provide a resource to get your taxes completed & it's…read moremy favorite place in town.

The Canandaigua Wood Library is a fabulous place for those of all ages. I regularly volunteer for…read moretheir fundraising events and the entire library team is so nice and welcoming. I have brought family and friends to the library to play in the annual mini golf event and one of the things each person says is what an expansive and wonderful library it is. There is something for everyone here. A true gem in the area.

Never in my life did I think I would give any sort of government office a five star rating, but I…read moreguess there's a first for everything. As far as DMV's go, this place is pretty awesome. They don't offer every service that's offered at the regular DMV, but do offer things such as license renewals, registrations, title transfers, and written permit tests. If you don't want to wait hours at the normal DMV, I'd highly recommend trying to make a stop here instead. I've been here twice now and both times I walked in, waited no more than five minutes and was being helped by someone. The first time, I came in to get my license renewed. They had me in and out in about 15 minutes, this includes getting a new photo taken for my license. The woman helping me even let me see the photo and "approve" of it, something I've never been offered before. Extremely nice though, because who wants an ugly picture stuck with them for 10 years. My most recent visit here was to transfer a title and register a new vehicle, and took under 30 minutes (filling out paperwork included). Both visits, everyone was super nice and helpful when it came to answering questions, which was definitely a pleasant change from visiting an overcrowded office where they want you out of their hair as quickly as possible. The only downside is that they do have pretty weird hours and are only open two days a week, but if you can fit it in it's definitely worth it.

Don't bother making a reservation. They ignore you and you have to wait on line anywayread more

The DMV kind of looks unconventional to me being in a strip mall. It's pretty small, but it was…read moresuper fast and efficient. Everybody was friendly. Everything got done very fast. You know I did not have a problem at all. probably one of the fastest efficient experiences at a DMV I've had in my life. Thank you for making this usual painful process painless.

Except for today, over the past 30 years, this particular DMV has been at least 4-star worthy. The…read morestaff has always been very helpful. Today was an experience in rudeness and disrespect. I called with really basic questions about registering a new vehicle purchased out of state. I was met with snark, sarcasm, and "call the dealership about that "(it was a question about a NYS rule). Someone needs a re-education in customer service!