If you have a child BEWARE. As I was finishing up at the info desk, window 8 took one look at me…read morewith my infant and CANCELLED my case as I was walking over to her. I was at this DMV for three hours because of this. No one knows protocol. Everyone was rude. And when I finally get called up to a new window the window 8 girl came up and essentially said "sorry if only you were faster". I had a child! And it took a minute to get my documents from the info person. Absolutely insane. Why would the info person send my case to the windows before even giving me my documents? It also happened to TWO other people while I was there. Terribly disfunctional

Wait times are crazy ridiculous and booking appointments on line is impossible because they always…read moresay no appointments are available. Update... called Greece location and got a bunch of recordings informing me that no human answer call ever, but I could book an appointment online, which you can't because the website continues to say not appoints are available for renewing your drivers license. This tax payer service is a freaking joke.

I went to sign up to get my Enhanced ID and that was easy but today is January the 21st and I have…read morenot yet received my Enhanced ID. I ordered it on December 16th, it said it shipped on December 24th and I still do not have my ID. I suggest for y'all to go to another DMV place in Rochester just not the Downtown one, they'll scam you!

Very efficient department of motor vehicle. Came in, was directed to a counter…read more Immediately a gentleman came , and I was able to renew my license. Gave me the eye exam. Then, I was called to another window to pay. If I was in the building for 1/2 hour it was too much.

It's an embarrassment to NY and Monore County. Under staff rude some not all 2 hour wait and…read morewaiting.

It was a long road to get my classic car registered and on the road, they were pretty helpful and…read morepatient.

Always prompt service and polite. I have mostly dealt with them via mail for registrationread more

Not the best experience. The one security guard was very helpful in directing people and also…read morehelping customers who were unsure what to do. After waiting 2-hour, I was finally called to the Infor desk to begin the process of renewing my license. I had all of the necessary paperwork and more. The staff member was a little short and said all you needed was your Enhanced Driver License, read the eye chart, and then come on the have your picture taken. As I was gathering my paperwork, etc. she said "Come over here for your picture". I proceeded to do so, but an older women stepped in front of me. I waited patiently for her to ask her question, and then the staff member said, just stand in front of the box. After taking my picture she handed me paperwork, and I ask do I sit and wait for my name to appear on the monitor as I just did for this step. Her response, but more so the look on her face was "yes, that's what you did before". My name appeared very quickly and I headed up to identified Station. The staff member checked my paperwork and asked where the card was for my eye exam. I stated that I had it done here and even pointed to the person who did it. He stated that she did not fill out the piece of paper and I needed to go back and get it. I went back and waited for her window to open. I relayed to her what I was told and she asked if I had an appointment. I explained what I was told and needed from her the form that she needed to sign off as to my eye examine that I just took with her. She said he can do it at the Station and there was no need to come to see her. When back the same station, and waited behind the person who was in front of me. Again, explained what I was told, and he rolled his eye and said okay, read the 1st line on the chart that I am holding, which I did. He then continued with the renewal process. I understand that it was close to closing and everyone probably wanted to hurry people along so they could go home, but they need to realized the basis for good customer service. As I was leaving the one Security Guard, who was so polite, said "Miss let me get the door for you and I hope you have a blessed night and rest of the week". There needs to be some level of training for the DMV Staff.

Let's be honest! Not many people are fans of the DMV. And most people have the same complaint,…read moreWAITING in line. But in my opinion, the problem isn't the bureaus we visit, it's the under staffing statewide of employees. I have heard this from employees themselves. I blame our government leaders and their budgeting!!! Once a year I have to take an annual DOT physical for my trucking license. I followed all the directions, from scan to Email. Then a week later I get a text I can't drive. So then it's phone calls, re-emailing, and a visit to the DMV. It's happened before. While on the phone yesterday with Albany, it was made clear how busy they are and so few employees in the commercial division. I think it's the entire DMV. I should have called Governor Cuomo ... LOL Anyways the woman in Albany told me that she "did" receive my DOT form, and she was sending it to processing. "Note" I had already done this a week ago, and received a receipt they received it. She did warn me to keep my new updated DOT form with me in the truck in case I get stopped. But as of this morning, both here at home, and the DMV, it still hasn't been processed. And it was almost made clear to me at this Irondequoit bureau that under staffing is bad within the entire DMV statewide.. I heard that there were only 2 or 3 people in the CDL division handling all of NYS, not good. The people who have always served me are good people at the DMV bureaus, the problem is with leadership, government in my opinion. They need more help...

Amazing service from multiple tellers! They went out of their way to assist us in finding the…read moredocuments we needed to change our Colorado IDs to NY state, even helping us find the library for printers, our banks and the number for vital records for us. The two ladies who helped us before we even got to the counter were so incredibly helpful, and polite and I wished I had gotten their names to thank them again. Service counter was fast and efficient (in DMV terms of course). Definitely the best DMV service I've ever received and we didn't even have an appointment.

town hall in the heart of the village. grown floor has the people who you will need to meet to get…read morevarious paperwork done. they are professional and actually efficient.

Dealt with a very rude receptionist when trying to get a passport. Made multiple putdowns and…read morepassive aggressive comments towards me and basically helped me with nothing. Watch out for the blond-headed woman at the front desk!

Every Time I go to pay the taxes, this is the building I visit…read more The tax office is in the basement. There is an elevator available to reach lower and upper levels of the building. The personnel have always been so friendly and professional, it eases the " pain" of paying the taxes.

For the last 10 months, Ive had repetitive probs with the lobby mail slots after hours: They are…read morealways jammed leaving the taxpayers to load up packages back into car and driving to another branch. Reporting the prob to them every week has done nothing to get this fixed. They tell me it's the customers who jam them up every time. Yet this does not happen at any other branch within 10 miles. Ive had repetitive probs with "Clerk 09" & now the new manager at this branch which compels me to update my review ... the one star belongs entirely to the counter clerk I had yesterday - luv her, she knew what she's doing, answered all my questions with helpful detailed explanations and should be promoted. But any time I get Clerk 09 it is a frustrating ordeal, and today just wasted 20 minutes of my life arguing (again) about the corporate account terms that my national e-commerce company negotiated with them almost a year ago so they would take my package :( This also does not happen at any other branch within 10 miles. Then, I tried to fill out the USPS customer experience survey at the bottom of my receipt, and I cant even get the stupid survey link to work! It keeps giving me this "Server Error in '/' Application" message! So I emailed postalexperience@maritzcx.com for technical problems related to completing surveys. Why do I bother? Because I am at their mercy in order to get paid for my work, and I strive to work smarter not harder. (If my customer service ever made things this difficult for my clients to do business with - Id be out of business a long time ago.) It's no wonder Amazon started their own delivery service. Serenity now!

If you like the DMV you will love it here! Gloomy staff do…read morethey all hate their job? Ten in line and if its break time its break time, The machines as slow as they are are even faster than these folks.

A wonderful experience from the moment we walked in. Loved the upstairs sections and seeing the…read moreMaker's Lab and Seed Library. Staff were friendly and helpful. We got our library cards and walked out with our first checkout. Will definitely be back soon to attend The many community events.

A very lovely library, as far as I can tell. It's out of the way for me, so not my usual branch,…read morebut I think something is up with the catalog, as I saw there was a video game on the shelf that I wanted, but could not place a hold on it and have it shipped to my usual branch. No problem, I'll just pop in. It was very easy to find the new games section and so I was in and out in a minute. I hope I don't have to keep driving to the various branches for items on the shelves (this is maybe only a problem with new media? Games and DVDS/Blurays), but it's also good to explore the libraries around here.