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    Onsite Shine

    3.0 (3 reviews)
    Open 7:30 am - 6:00 pm

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    Services - Onsite Shine

    Car wash

    Tint application

    Tint removal

    2 More Services

    Tint repair

    Window tinting

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    Hot Spot Tinting - 2013 Bmw 640i

    Hot Spot Tinting

    (59 reviews)

    Terrible customer service and very unprofessional…read more The one star is coming from a very simple tenet in business: don't ignore your customers. The appointment I had was with an individual that was not very professional. I had an appointment for 10 AM on Saturday. I arrived promptly at 9:58 AM. Keep in mind that the text that they send out the day before says get there 15 minutes early. I purposely did NOT get there 15 minutes early because I read other reviews where customers had to wait. This was a good move on my part, because as expected, we had to wait even though I was there on time (slightly early actually). The garage where the shop is located was not even open. The craziest part is that the individual who was able to open the shop with sitting in his truck, the entire time sitting amongst cars that were pulling up, ready for their appointments. At around 10:02 AM he finally got out of his truck and opened his garage, I was very surprised that he was there the entire time actually parked in front of me and just waited in his car. He didn't even acknowledge the fact that there were people there for a 10 AM appointment and he hadn't even open the garage yet until after 10. Maybe he isn't aware that the instructions tell people to get there 15 min early, I don't know. Then he proceeded to service the customers that were there before us which is totally fine. But the reality is I did have a 10 AM appointment and I was on time and I was not acknowledged or spoken to the entire time, and they definitely saw me. On numerous occasions, they walked past me did not even say anything at all. Normal customer service is to say that they will be right with you or thank you for patience or something. There was absolutely NO acknowledgment whatsoever. He didn't stop to ask if we had an appointment or anything, he just walked past us and continued talking to the other customers. Also.. the bigger question is.. why did they double book? Assuming the other party also had a 10 AM appointment. If they didn't have an appt, this is even worse becuase they ignored the customers who actually made an appointment. Either way it is terrible customer service. So ultimately, I left. I refuse to give business to a company that does not respect my time, for them to see me and other customers, waiting and still stay in their truck and then on top of that for them to not even acknowledge me once they finally open, the shop is totally unacceptable. Also I was lingering around there for about 10-15 min hoping to be spoken to and then I thought to myself.. if they won't provide good customer service before getting my car, then they don't deserve to touch my car. I refuse to give them business. I will say that the person who scheduled my appointment Bridget was super nice when I spoke to her so maybe it would have been better if she was there but regardless they need to be held accountable for how appointments are on Saturdays.

    Ask for Nakari! He was so helpful! And my car no longer looks like a fishbowl! He took his time and…read moredid several walk throughs! I would recommend this place any day!

    Onsite Shine - carwash - Updated May 2026

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