Needed to do some banking that I couldn't do online. I came early in the morning when they opened…read more I waited in line for just a few minutes. My service was quick.

Exactly 4 months since I opened my account at Navy Federal Credit Union before I was able to make a…read moredeposit. While Navy Federal has one branch in Round Rock, TX, doing basic financial transactions has been a chore. To sum, I was given a list of locations where I could do transactions with one having an non-existent address and the other branch not having a banking relationship with Navy Federal at all. While I was off work today, I drove out to the Navy Federal on Louis Henna Blvd in Round Rock, TX. I told Justin, the credit union representative, my story about the non-existent location and he told me they could not always update their list and that when I get close to a location I should use Google maps because their addresses could be off by a digit or street. He made this sound so normal. I felt like I was in the twilight zone. How about when financial institutions publish any locations the address should be precisely correct? Then I asked about what locations allowed deposits. He said I had you had to first filter the list from the text I was sent and based on the icons you could see precisely the locations. I filtered on the list and it did not filter as he expected. So, he then said that it works better on a personal computer (PC). Of course, nothing was conveyed regarding a PC filter when the link was texted to me. It only takes $5 to open an account at Navy Federal, i.e. low cost. At this juncture, I am wondering if all the benefits of being a Navy Federal Credit Union member that my brother espoused is really worth the effort. After the Navy Federal counter representative searched on my name and she could not find me in the system, she searched on my phone number and she could not find me in the system, and she finally found me by searching on our address. I asked why she was not able to find me with the previous searches. She said oh that just happens sometimes. I find Navy Federal Credit Union's mission ironic, "Our Members are the Mission." This may be the one and only transaction I do with Navy Federal. I do not currently see Navy Federal's value commiserate with the effort to do business.

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Samantha Castro is the bomb!! Responsive, kind, and very helpful!…read more Great service and value

Matthew Jones at Gravity Lending was absolutely outstanding throughout my refinance process. He was…read moreprofessional, thorough, patient, and incredibly easy to understand from start to finish. He took the time to answer every question I had so clearly and completely that by the end of the process, I hardly had any questions left at all -- which says a lot about how knowledgeable and detail-oriented he is. The entire experience was smooth, stress-free, and genuinely painless. I never felt rushed, confused, or pressured. Matthew made me feel confident and informed every step of the way, and because of his guidance, I truly believe I made the best decision possible. If you have the opportunity to work with Matthew Jones, you're in excellent hands. Highly recommend.

Don't recommend buying from them they're nice and all, but whenever your car/truck needs something…read moredone like alignment, or anything with car fixing they will put it aside!! My stepdad is friends with there mechanic and every time I would call they would transfer me to him n he would be like " o I can check it out to set a appointment, but like your stepdad is a mechanic tell him to check it out and see what's wrong with it so he can call me and tell me instead" like it's not my stepdads job it's there job to do that!! I'm the one that drives the car not him, I know exactly what the car needs ALIGNMENT the steering wheel is all sided to the right as well as the car is eating up the tires.

Called to see if a car was available, lady on the phone call sounded frustrated and hung up before…read moreI even said thank you and bye. Sounds like they don't like to do their job and by the looks of the other reviews it sounds like their business isn't doing so well either. Glad I didn't get a vehicle from this "dealership" don't know why I didn't check the reviews before calling this place. Save yourself some time and money by going somewhere else.

Paulie was SO helpful and accommodating when it came time for me to purchase a new car. He will…read morework with you to ensure that you will get the best price, especially when it comes to financing a vehicle! He is always available to chat and can answer any questions you may have when buying. There is no one else I'd rather buy from in the Austin area! Thank you Paulie!!!!

If you're looking for a no hassle car buying experience- where the sales team goes out of their way…read moreto not only accommodate your needs but also your expectations- this is the Dealership. Paulie helped me get into my new car seamlessly and was friendly & beyond helpful. I felt like I had known him for years the way he treated me. Very kind and very knowledgeable about what he does. No complaints about this place what so ever~ and I'm extremely happy with my purchase. Thanks again Paulie & the Rockville Motors Team!

Great experience here! Jay Reed was friendly, helpful, and professional. He kept in touch with us…read moreand worked with me on what I wanted in my vehicle purchase. Super seamless transaction. All the staff there was very friendly throughout the whole process and in upbeat spirits. I am so happy we ended up at this dealership while shopping! Thank you! (Edited last name)

I brought my vehicle in because it would not start. I was told it needed a battery, so I had the…read morebattery replaced and also paid for an oil change. There were no overheating issues or coolant leaks before bringing it in. After picking up my vehicle and driving home, it overheated on that same drive. I checked and found that the coolant was low. This is after paying for a service that advertises a multi-point inspection, which clearly was not performed. I had to tow the vehicle back at my own expense. At that point, I was told the technician was new and had not topped off fluids or completed the inspection. Shortly after, that explanation changed to "it's due to age and mileage," and the dealership refused to take any responsibility. Let's be clear: The vehicle was returned to me in an unsafe condition, without proper fluids, after a service that should have included basic checks. It overheated immediately after leaving. That is not a coincidence. Because of this, I was without my vehicle for 14 days, paid for a second tow, and was then charged over $3,000 for a radiator that failed after the overheating incident. The fact that they admitted the technician didn't perform routine checks, and still refused to take accountability, says everything about how this place operates. I would strongly recommend thinking twice before bringing your vehicle here.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

We just financed a car from Texas Honda and we are paying way too much in APR from the bank that…read moreloaned us money, not the issue, we needed a car ASAP and have to suck it up because of the credit score. The issue lies with the complete lack of communication and things they said they'd do and did not. We were supposed to pick up the car on Tuesday when they said it would be ready. They communicated through text and on paper that the issue with TPMS light would be fixed, and the ac would be fixed as well as regular maintenance, as well as a detail of the car, oil change ect would be done by Tuesday. They did not communicate with us that it would in fact not be read, we reached out to them they said nope tomorrow, never heard back the next day so we reached out they said nope tomorrow for sure. All times we had to be the ones to call and text which I understand they are busy people but we just spent money and we expect things to be ready when they said they'll be or at least be communicated with and not left in the dark. Before we picked up the car we also tried to reach out and get a copy of the financial documents because we wanted to arrange our schedules and get everything squared away with payments, they said they'd contact the finance department about sending us the info, they never did. When we reached out the day a few hours into the day to see if they were able to get ahold of the department on sending us the information they told us the person in charge of our documents left early for the day. Again left in the dark about that. When we showed for the car we were able to see the documents but when asked if we could get a copy of everything they said they had already made copies and just handed us some flash drive we have no way of looking at. When we finally got the car the issue with the TPMS light was not fixed they said they got the wrong part so we can come back....To call them or text them Saturday morning to see if the part had arrived, so we did they said nope try again Monday. So we tried again Monday (Today) Person in charge of letting us know if the part had arrived or not basically said I'm actually out until NEXT Saturday so try again then..... or just show up and ask the maintenance guy in charge. We did not want to make the drive for no reason if the part hadn't arrived or he wasn't there. So we called, many times, were transferred many times. No one ever answered, weird because there's always at least 10 people just chatting in the front. Showed up and the guy there (different sales person) has no idea any of this was happening ,our sales person never let anyone know anything before dipping for a week. The AC was also never fixed, Sunday afternoon when we were running errands air would blow but it wouldn't get cold. We were sitting there sweating. The AC repair was written into their "WE OWE YOU" form stating our AC would be good and fixed at pick up. It's not fixed. Probably a leak or something from a line. So desperate for them to fix the issue we want to have our mechanic fix it and just bill Honda because when we Brought that up to them and they're saying they don't have anything on file about our AC. This whole dealership is unprofessional and sold us a car that needed repairs. We did not agree to buy "AS-IS" we were told those issues would be fixed and I've got texts that prove it. We will both be submitting complaint about everything so far from this dealership to the Texas Department of Motor Vehicles as well as the Better Business Bureau.

Sam was amazing! Replaced my alternator the same day I called with the best quote around and it's…read morebeen working great since. Very friendly and wonderful service, thank you Sam!

My new go-to spot for car repairs in Austin. They are awesome! Friendly and fast service.read more

Completed "telephone consultation" Almost two weeks ago and…read more"Raquel" will email you information to get the process started.... Oh and let me tell you a little about myself (Shane).... No follow up + No email + No call= Poor service. My advice go to a company that stands behind all the "gab" or at the verrrrry least follows up!

This company screwed me over. They stopped communicating with me but still continued to draft the…read moremonthly fees. Call after call, email after email went unanswered. Now the website says temporarily closed. If you have trouble in your business let your customers know ans stop taking their money. I'm in the process of reallocation of funds through my bank and the BBB. Shady company. DO NOT TRUST!