BANK! I thought a…read moreshort review was in order since my mom and I usually come here once a month to send money to the Philippines. PARKING: Street or in the many parking garages around Downtown. We usual parking in the Smith Beretania parking garage (the walk is about 5 minutes to PNB). COVID PRECAUTIONS: 1. Social Distancing guidelines in place: only 2 customers at a time allowed inside the bank. 2. Customers must wear masks inside the bank. 3. Staff are wearing masks. 4. Plexiglass placed at the bank teller windows/counter. I appreciate that the exchange rate for peso to dollar is posted in the window, as its a helpful way to calculate the conversion/amount that will be sent. My mom and I appreciate the convenience of the location and services provided by PNB. The tellers are always friendly and helpful, and very patient when processing the transactions. NOTE: There is a fee to send money to the Philippines, and I believe it depends on the amount of your transaction. BOTTOM LINE: Convenient location (you can easily run errands in downtown). Friendly service.

I came there this morning 3/1/24 @10:30. The teller i forgot to get her name is so rude but i took…read morepicture of her . Akala nia nasa Pilipinas sia .

Extemely bad company. They said I got approved.. completed all the paperwork. Then they said…read morethey'll charge my account 950 after 2 weeks once I receive funding. But they never funded me. I called, emailed and nothing. I will file a dispute with my bank. I will contact all the people who had a bad experience to do a joint case against the company. Scanners... need to be shut down. See less

This company badgering me for months trying to offer business funding! I finally answered the call…read moreand told them to email me an application and all applicable info. I filled out the app and within a few hours I get a call back stating I was approved for $3,500 as a "relationship builder loan". I was rushed to send in my bank info and my drivers license. I asked them to send me the terms so that I can review them. Instead Jorge text me a link so that I can send my bank account info! This seemed really sketchy, so I called back. I get Jorge on the phone and he's pressuring me for my ID and bank information again. I asked him server's times about the rate, and he avoided my question saying it'll all be sent over from "underwriting AFTER I send my ID and bank info... after going back and forth multiple times, he told me the rate would be $299/ day for $3500. I said that was petty steep and asked him at what rate! He says "are you sending the info or not? I said pardon me? He then told me he's denying the loan because I gave him a hard time! This is A TOTAL SCAM!!! ALL THESE REVIEWS HAVE A COMMON THEME! BEWARE!!! I'm bringing attention to their deceptive practice EVERYWHERE that I possibly can! SMALL BUSINESS OWNERS BEWARE! I'M placing my review everywhere and filing a complaint with the BBB and also the California Attorney General!

I started with a saving CD account year ago for their higher interest rate among all Hawaii banks…read more They convinced me open a checking account which I'm now glad I did. They gave me some free checks to start with. I'm very impressed with their technology. The ATM machine easy to use, no need envelope, it can read hand writing on deposit amount. Online banking even better, you can use remote check deposit, or set up ACH transfers to another bank account free of charges! My other big local bank requires a visit to their branch and charge $50? for this service. The other thing I wish they have a few more ATM and branch locations in town. They now have a branch in Kaimuki which opens on Saturday until 1p. Awesome.

Homestreet is the WORST bank in Hawai'i and the entire US. Mona Choy, VP of the Hawai'i region (a…read moretitle she doesn't deserve), is one of the most unprofessional and oppressive people I have ever had the misfortune of dealing with. Dismissive and rude, she withheld her supervisor's information (full name, phone number and email address) and refused to call me back for nearly half a year. Yes, half a year. I never received a call back from her; she sent me a letter saying Homestreet would not be contacting me. I had to find her supervisor's information myself: Paulette Lemon, EVP Retail Banking Director. What oppressive BS. Never bank at Homestreet, the absolute worst! In response to Derryl's reply: A measly "sorry" isn't enough. How difficult is it to respond to me? Pathetic.

Upgrading my review from 1 star to 3 stars because Natalie Werts is an amazing employee who has…read morereally stepped up and helped us out tremendously during this challenging time. Her response is prompt and she really cares about her clients. I'll give FHB 5 Stars when they finally upgrade their OLD and outdated computer system. Until then, thank you Natalie for all your help we appreciate it.

They tried to charge several overdraft fees to my account. The debit card charges and deposits were…read moreordered, then reordered, so that it looked like my account was overdrawn. However, when I looked carefully at the dates and amounts, i saw that my account had never been overdrawn. When I called in about it, they said, "that's weird, you shouldn't have been charged any overdraft charges since your balance was never negative." Despite this, they let the charges stand! After complaining several times and reporting it, they did finally reverse the charges.

For a bank that's been here for so long, why is there just a couple of reviews....from 4 and 7…read moreyears ago? This must be the easiest bank to work in with the least amount of customers, which is a possibility since it is located at the corner of South King and Bishop Street in Downtown with no public parking. You wouldn't come to this branch specifically unless you work or have business in Downtown. I've been to this branch a few times many years ago when I worked nearby, and just recently when I returned to the area. You'll never have to wait here as there's never any customers. This branch is definitely the biggest branch with the highest ceilings. The teller who helped me was friendly and extra careful in her work. Overall, a decent branch if you're in Downtown, and it opens early, at 7:30am and closes at 3:15pm (except Friday at 5pm). Too bad their hours are almost exactly like my hours.

"A penny saved is a penny earned"--Benjamin Franklin…read more We stopped in to update our account profiles and to set up an account this morning at this branch. This location of this bank's branch is very convenient for Downtown folks as it's right at the corner of Bishop and King Street in Honolulu's Financial District. As soon as we entered, we were impressed by the size of this bank which from its exterior looks small. Sure, it's not as large as the other major local banks such as First Hawaiian Bank or Bank of Hawai'i, but we have found that this financial institution offers the best interest rates for home loans, mortgage loans and personal loans. In my opinion, they offer Hawai'i's best financial services packages. We were met by Senior Teller, Victoria Delrio, who was so friendly and informative. She took the time to assist us in updating our accounts (which we thought we had done several years ago) and created an account which we'll call on during our "rainy day(s)". I have to stress how understanding, thorough and professional Ms. Delrio was to us. She never rushed us through any part of our visit and was an absolute pleasure to work with. We're glad to be members at Territorial Savings as their customer service has always been top-notch and they have many convenient locations.

Customer service person was a bit rude, and not helpful. People shouldn't be in this type of…read moreservice industry job with this type of demeanor.

0 STAR. Stopped by at their office today, Friday, 5/5/23 @…read more2:30pm. Office CLOSED; working remotely; can access online, blah, blah, blah. Stupid me didn't know they'd be Closed for Cinco De Mayo & Boy's Day. What a joke! Empower, you SUCK!

thank u so awesome Diane was my teller and is so friendly…read moreand helpful and so convenient i wish more tellera opened this morning at 9am because i waited and waited.

Love the bishop st branch, and Paige is so friendly and a great teller. She can actully read my…read moremind when I forget why I went there.

Bank of Hawaii has long been loved as a major, and local, bank in Hawaii…read more I have been using FHB, another major bank in Hawaii, and I recently started using Bank of Hawaii. Compared to the bank I have been using for many years, the personal banker conditions are slightly looser, and you can easily consult about finance and trust. Also, there are a few Japanese people working as personal bankers, so it's reassuring. Of course, I'm used to FHB, which I've been using right after I moved to Hawaii, so I want to use both banks in the future. What I like about Bank of Hawaii is the Hawaiian-like lobby atmosphere. You can pass waiting time without getting bored because you can enjoy the interesting exhibitions and videos on display. It is not uncommon to see bankers with hair accessories such as hibiscus. When they say "Aloha" after concluding my business, I can't help but smile and return Aloha. I hope that you will continue to provide services that are typical of a local bank in Hawaii. Bank of Hawaiiは地元に根ざす銀行として長年ハワイの主要銀行として愛されて居ます。 残念ながら私はもう一つのハワイの大手ローカルFHBを利用しており、バンクオブハワイは最近から利用を始めました。 私が長年利用して居る銀行に比べると、パーソナルバンカー条件などは若干緩くてファイナンシャルやトラストについての相談も気軽に出来ます。 またパーソナルバンカーには日本人が数人居るので何かと心強いです。 もちろんハワイ移住直後から利用しているFHBも使い慣れているので今後はバンクオブハワイと二本立てて利用したいと思って居ます。 私がバンクオブハワイの好きなところはハワイらしいロビーの雰囲気です。 興味のある展示やビデオは待ち時間を退屈せずに過ごせます。 ハイビスカスなどのヘアーアクセサリーを付けた銀行員を良く見掛けるのもこの銀行の特色かも知れません。 手続きの後に「Aloha」と挨拶されると私も思わず笑顔でAlohaとお返しします。 これからもハワイのローカル銀行らしいサービスを提供して欲しいと願って居ます。

Writing this to commend Maria in safe deposit box area who assisted me today…read more To save us both time she asked whether my safe deposit box has always been here or was transferred from Chinatown branch. She then chose a huge folder and was able to find mine within seconds. Need to fill out a little form with name, date, box number and signature. Show ID and she asked if I needed a private room which I did not this time. Walked across tiny bridge into vault and did our double turnkey dance, then she asked if I wanted her to lift the box out for me and I happily said yes since it's kinda heavy. Maria set it on the table and told me to take my time. When pau, I replaced the box, took out my key and upon departure she asked if I needed parking validation. I asked how long was it for because I was going to run to Starbucks to get a coffee first and she said it's good for up to 2 hours max. That is nice to know in case I need to do other banking or grab coffee at Starbucks or lunch next time. She wished me a good day with a smile Mahalo Maria!