1. One Stop Live Scan

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Sacramento, CA

One Stop Live Scan

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

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13 hours ago

Amazing customer service Dave was a huge help and easy going I highly recommend coming here!

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Live Scan Sacramento - Email notifying me of the insufficient live scan results. They denied any wrong doing and made me pay again for new scans.

Live Scan Sacramento

(9 reviews)

Address correction: Ste 503. Very fast service, Everyone inside greeted me. Victoria eas very…read morepleasant and professional. I did tell her about Yelp showing the wrong address. She said they have attempted a few times to have it corrected.

I went into Live Scan Sacramento on 5/26/22 to complete live scan services. The location is…read moreconvenient for me and my wait time was not too bad, maybe 20 minutes without an appointment. The person providing the scanning was friendly and greets you and let's you know how long you may have to wait. The reason for my 1 star review is due to what happened afterwards. The agency that needed my live scan results (the CTC who issues teaching credentials for the state) is inundated with applications over the summer so they take an average of 50 days to even begin processing your app. I received an email on 7/8/22 from the CTC that they received my application, but my live scan/finger print results were insufficient due to an error by the live scan operator. They said my personal information was not input correctly into the system and therefore I needed to have them re-done and need to re-submit them entirely. I went back into Live Scan Sacramento that day to show them that my first ones were not accepted (with receipts and with the original forms), the live scan operator contacted her manager (Janet) and explained the situation. I was then told since I didn't receive an official letter from the Department Of Justice about the error that they would not waive the fee for a new live scan. I obviously needed these done ASAP because I need my credential before the new school year starts so I reluctantly agreed to paying again. Afterwards I reached out to Janet regarding the matter and explained that this seemed unfair that their initial services were deemed insufficient and that I should not have been charged again. She consistently denied any wrongdoing on their end and said she would call the company they submit the live scan info to and follow up on what she finds. It has been a week now and she hasn't followed up. I also reached out to the CTC and asked if they received a letter or if I should have received one from the DOJ and explained the situation with the live scan provider. I was told this type of error would not have triggered an error with the DOJ, that the issue wasn't on the end of the DOJ/FBI results but with the information entered and sent to CTC and that the live scan company is denying any wrongdoing to avoid eating the fees for their error. I'll include emails for support. I can't even describe the frustration and stress this has caused on my end and the manager can't even call me back. I've worked in education for a long time and have had live scans done many times before for licensing purposes, and this has never happened to me. DO NOT go here as they will not guarantee they will do their jobs sufficiently on their end. I've now paid over $150 in fees for their error. Earlier this year I used A1 Wireless Live Scan on Auburn Blvd. and had no issues with the licensing board. Go there!

Identifirm - 7/27/2018:  Identifirm Business Office.

Identifirm

(3 reviews)

There's no direct route arriving at Identifirm unless, you own a two-seater helicopter landing on…read morethe business' front yard! I really thought Identifirm was located on Missouri Flat Road but, driving to the business location had me wondering if, I would find myself near Somerset or heading towards PiPi Campground! I kept driving meandering through winding backroads passing intersection after intersection, passing signs pointing the direction to Placerville, passing signs heading towards Buck's Bar, and I was still meandering through country backroads! Waaaah~Where is this business' location? I must have driven eleven miles away from Missouri Flat Road and Highway 50!!!! Suddenly, my Garmin GPS named, Lee stated I have arrived at the address . . . ???? WOT???? Where? Looking around, there's not one car on the road, I don't see anything but, rural, residential homes~Uh-Lee, are you sure this is the business address location? Waaaah! I see two homes: One is green while the other home is a red brick color; neither home has the address posted on their buildings! I decided I'd knock on the red brick house, a woman answered the door stating she'll meet me next door~O-kay . . . Uh-Where do I park my truck? Hmmmm~I guess I'd better park my truck in front of the red brick house rather than the green house because I'm blocking the green house's driveway. After moving my truck and parking in front of the red brick house, I noticed a door was ajar ahead with a burnished, hand-made, wood sign posted, "Identifirm." I enter the door and the woman named, Terry(?) greeted me. My appointment was set for 6:30 PM which is cool and in fact, quite awesome the ability scheduling a same-day appointment. The cost was $45.00 for the fingerprint scan and documentation; it only took ten minutes completing the process; however, leaving returning to Placerville took at least twenty-minutes arriving at Broadway and Highway 50 via driving on Newtown Road! Waaaah~I never knew a business was located way far away from the center of town; however, it was well worth the drive accomplishing, completing my necessary documentation in order, having the ability traveling and working overseas in the near future. FYI: After having your appointment for fingerprinting, according to Indentifirm's URL . . . After we capture your prints they are quickly transferred to the D.O.J. (Department of Justice). You can trace the progress of your prints by calling the D.O.J. at (919) 227-4557. The AJI number located at the bottom of your Life Scan Form and your date of birth is all that you need.

Great service! Thanks Identifirm for such fast, great service. We had a large group of people that…read moreneeded fingerprints done and it couldn't have gone any smoother. Fees are very reasonable and friendly service can't be beat! We'll be calling for your service again!

One Stop Live Scan - fingerprinting - Updated November 2026

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