I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

Scheduling the appointment was easy & the service tech was very helpful. The communication after…read morethat with the repair estimate was less clear, and when it was determined a part was no longer available, they didn't automatically offer to return my repair deposit; separate from the diagnostic cost. I'm still waiting for my refund.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.

He showed up on time, and was able to let me know quickly what was wrong! He was great at…read moreexplaining things and didn't push me for more expensive options!

Service set up by Summit refrigerators and provider was a no show no call…read more Only giving one star because zero isn't an option.

I hired him before Thanksgiving and was told he needed to order a part so we paid him 365. 3 weeks…read morelater part came in. This is at my rental and he promptly arced and burned out the new part and we told that the knob was stripped when I know it wasn't. He scheduled 3 times and never called or show up. My renters lost money having to take time off. The only good thing was he did try to fix it on Thanksgiving morning when he broke the part but the good thing I told him i wanted a full refund or I was showing up at his store in Gigharbor with police and a lawyer. Got all our money back in cash

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

Alex is completely fair and honest...advised getting new washer because of the expense it would…read morecost us to fix the old one..we really appreciate his expertise and knowledge he shared..I would highly recommend this business to others...you won't be disappointed with how professional he is...

Clearly time for an update! Did you know that if you overload a front loading dryer with large…read moretowels that are heavy and still damp from the washer that it'll bust off the belt behind the drum? You're welcome! My lesson in Proper Dryer Loading Etiquette came at a price, which was actually affordable. It was only a year or so ago that Drew came to our home to put that very same dryer drum belt back on after it popped off after I turned the drum manually. That was actually Lesson #1 in Proper Dryer Loading Etiquette because who knew that dryer drum belts were such sensitive manufactured parts? As he did that first time, Drew arrived ahead of our appointment time, quickly set to work and rapidly finished the job. And as part of the service, he cleared out the lint trap below the dryer drum. Manning's has been our sole major appliance repair service for a long time. Look at my previous reviews. I mean, REALLY look at them. I've been posting about them since 2015 which is when I started writing reviews on Yelp. We actually first called them about a year or two before that. Drew might do warranty repairs on appliances but if not, well the best thing about a warranty running out is that while you'll have to pay for the service call, you get to entrust your appliance to Drew for an expert repair. In our experience, warranty repair service companies have always been hit and miss. Drew's always dependable and his work is top notch. Do we like spending money on repairs for malfunctioning appliances? Not a chance. Do we enjoy having Manning's Appliance Service as our go-to for making those repairs? You bet.

Larry showed up at 8 am ( they gave a window of 8-1 so I expected him at 12:30). He knew exactly…read morewhat the problem was (clogged pipe). Replaced that and another problematic fitting and was out the door at 8:45! Highly recommend.

Resolved the issue promptly. Would recommend because they fixed our dishwasher without any…read morecomplications. The pricing was also reasonable.

Great experience with Fuse. The guys came in to fix my furnace same day and saved us from freezing…read morewith the cold nights. Affordable price also. I could not recommend them enough.

They repaired my washer and I was upset because it started leaking again…read more They came out to look at it again and it turns out it was my issue as I have a lab and when washing, dog hair was breaking to door seal which made it leak. My bad! Thanks again for coming out and identifying the issue at no charge.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.