9/11/2020 Update: Regal Valley reached out to me yesterday (9/10/20) and was able to make it right…read more Review has been changed from 1 star to 4. -------------------------------------------------------------- This one is going to be a long one, folks After having been a patient for years, sending family members and my partner there through referrals, I'm sad to say I no longer will. If you have any sort of arrangement with payment with them: you're going to get screwed over. They don't care, and the people you talk to on the phone (Alisha I think I spoke with) really does not care. How rude and unprofessional. I don't think I've ever been more frustrated. They sent my account to collections, for $50. I called in and told them I would pay it when I come in for my appointment. I don't like giving my card information over the phone, it's weird to me. So yesterday, 9/9/20, I arrive for my appointment and I call to tell them I've arrived (COVID-19 procedure), and Alisha (I cannot get over how rude and just MEAN she was) told me that I can't come to my appointment, because it's been cancelled because I haven't paid the balance. This is the part that gets me. I called them over a month ago, to tell them I'd pay it at my visit, and then I come to my visit - with full intentions on paying it, but I can't have my visit, because it hasn't been paid. Not only do they cancel my appointment, but they did so without telling me. No phone call, no text, nothing!! I took off work earlier to make this appointment that was cancelled and no one could bother to call me. I'm livid. And I will do everything in my power to make sure anyone I know that comes here, no longer does. Because they obviously do not care about their patients.

They were ok to start with when my family started going here. But the aggressive advertising got…read moreannoying. And the number of last minute appointment cancellations really got to be a problem. Final straw was when my daughter had to have some work redone. They offered to do the rework for free, but the explanations we were given about the additional work seemed a bit dodgy, so we decided to have another dentist take a look. The other dentist (Allure Dental) remarked how bad the work was. She needed two cavities redrilled and refilled. Now they are currently chasing after us for 50 dollars they claim we owe them. Guess from the other posts in yelp I should pay it, so they don't send me to collections.

I've been coming here since I was probably 6. So 21 years later I'm still a patient! Craig Chalgren…read moreis a agreat dentist and it's amazing how much he remembers about your family. The dentist office can seem scary but the staff is beyond welcoming. Even though I moved away j still keep coming back because they're so awesome ! So if you're looking for a great dentist, try them out !

Our family has been very satisfied clients of Dr. Paul for many years. He and the rest of the staff…read moretake great care of us. There is very little turnover among the staff, so you know you will be seeing someone familiar and very experienced. Recently I cracked a tooth and thought I would probably need a crown, but Dr. Paul was able to save most of the tooth and fill the rest. I appreciate the care and expertise!

I've been going here for years. It's a good environment. People are friendly and Trevor Murry is…read moreawesome.

Allure dental lacks in actual client care. They will perform their service but if they mess up,…read moreit's definitely not their fault. Maybe they do well with real teeth but dentures, they are absolute idiots with them. Horrible service.

Going here has been a great dental experience for me. You have the same hygienist each time which…read moremakes things more personal. They're very educational as well!

I've been going to Mill Creek for several years. I used to think it was an ok place. However,…read moreduring my most recent visit, they told me I had a cavity, but it seemed a bit fishy. So, I got a second opinion and NO cavities just like I suspected. At the time, Dr. Cronchite was out of the office with back problems and a different dentist was filling in (I don't remember her name). However, since I've been going there, I've been diagnosed with 2 cavities (two different times), was recommended for a root canal (performed at a different recommended office), recommended to have a wisdom tooth out (also performed at a different recommended office). That was 11 weeks ago and part of my face is still numb. Now, I'm left wondering how much of that was needed and how much was a cash grab. In the past I had read similar reviews, but ignored them. BEWARE, Be SKEPTICAL, and ask for proof of diagnosis!

Love Guido Family Dentistry. They are like a warm loving…read morefamily. They do quality work, do almost everything at this office. They work with new dental assistants, but have had the same employees for years. Have had issues over the years. Once we called Dr Guido at about 6:00 AM because of an issue that arose. It was the only time we could contact them to tell them we weren't going to be able to make our appointment that day. He was very nice about us waking him up early. The Corona virus, he contacted us on a Saturday evening to touch base in person about our up coming appointments. Can't say enough THANKS for the way they have worked with us over the years. You are a person with real life situations not just a number. Even though they are not a children's dental office, they work well with the little ones too.

My 20yr old was struggling to find a new adult dentist. (Getting the boot after 15 years from her…read morepediatric office was tough on her. Lol!) However she has finally found a new dentist office that is welcoming, friendly and cares about her dental health!! I greatly appreciated the office calling & Dr Victoria Guido speaking to me personally about my daughters care. Especially since the previous office my daughter visited scared her to death with treatment that wasn't necessarily needed. Thank you to the Dr Victoria Guido, Dr Guido and the entire staff for the excellent care my daughter received. She has nothing but good things to say about her visits. Oh yes, Thank you Brittany for answering all my question each time I called with your delightfully happy personality! We Highly recommend this office!!

I decided to write a review because I have been reading nasty reviews (probably deserved) of other…read moredental offices in town, and I thought it might be nice to write a good review for a dental practice that definitely deserves it. I have been going to Dr Ortman since I moved to Lafayette in 2008 (I'm writing this in 2015). His staff has always been knowledgeable and friendly, and the dental hygienists are very good at what they do. Getting my teeth cleaned is not my favorite way to spend an hour, but they make it as pleasant as possible. The last hygienist I saw was Kirsten, and she was friendly, gentle, and even made me laugh a few times. There is a new dentist there, Nathan Webster, and not only is he a good dentist and explained everything clearly to me, but he's also easy on the eyes. Mmmm hmmm. Anyway, since my insurance is through Purdue (for grad students) and it's total crap, I had to pay out of pocket, about $245 for x-rays, exam, and cleaning. While that's not cheap for me at all, it's still better than going to the two places that are covered under my insurance, both of which magically see cavities that you don't have and run exorbitant, unnecessary treatments such as "deep cleaning" and "mouth cancer screen". Oh, and if you're from Dr. Ortman's practice and you're reading this: please update your website and add some pics of your new dentist. Thx.

Had a sleep apnea mouthpiece made and Dr Ortman took all the time needed to make sure it was a…read moreproper fit Great experience and friendly staff

They removed my functional but damaged teeth. with the promise of quality of life improvement…read more Instead I had to attempt adjustments a dozen times over a year. when the denture couldn't be made to fit. they made another upper, but refused to give me my property until i removed poor review. completely unprofessional, unethical, and probably illegal practices.

HORRIBLE, HORRIBLE service!!! They will NOT help you on the 1st visit. They string you along and…read moretry to take advantage of you in every way. My advice to anyone...just read the rest of the comments. One BAD comment after another. I'll NEVER deal with these guys EVER again!!!

I really cannot express what a godsend Dr Lalonde has been to our family . While using a carefully…read morechosen, well known dentist in Florida , my daughter was the unfortunate recipient of a botched implant . I wish I could say that was accidental, but it was careless disregard for protocol which caused the problem Dr Lalonde inherited. The experienced but overconfident Florida doctor placed an implant sideways. Most periodontists would take a simple intraoperative X-ray which would confirm the implant is straight but this doctor disregarded protocol resulting in a sideways implant that ran dangerously close to the nerve of the GOOD tooth next to it. In a word : Disaster. Dr Lalonde caught this problem quickly on a follow-up visit upon my daughter's return to Indiana. He urgently advocated on my daughter's behalf speaking to the doctors in Florida and consulting his own mentors in Ohio to organize a treatment plan to correct the mess . Ultimately , Dr Lalonde removed the poorly placed implant and placed new bone graft material , placed a new (proper) implant and veneers to make the both congenital defects and prior orthodontia match . In my opinion , this was an extremely complicated case both emotionally and physically. It took courage for Dr Lalonde to confront another dentist regarding his work and honestly I do not think many would even want to get involved trying to undo another person's mistakes. But he did and turned the mess into something worthwhile. I cannot imagine any other doctor would be as personally involved from start to finish as he was . Fixing this problem took two years and with each step there was uncertainty whether or not the procedures he tried would even work within the frame he inherited ! Dr Lalonde tirelessly and steadily made our burden his own and SUCCEEDED in turning our tears and pain into a giant smile . Dr Lalonde even gave us his personal cell phone for questions or emergencies and consistently responded anytime we used it . While the physical outcome is obviously amazing (see photo below) , what you cannot see in a picture is the HOURS he worked tirelessly behind the scenes and even on his days off and into the night if necessary to make this masterpiece come to life . I can safely say after seeing him perform seemingly every procedure a periodontist or cosmetic dentist could be required perform , I can report with confidence his work is exceptional in all areas. I wholeheartedly recommend him and I would go so far as to say think twice in trusting anyone else or you could be us ! THANK YOU DR LALONDE ! You are a treasure .

Great staff and Dr. Lalonde is amazing! He worked diligently to figure out what was wrong with me…read moreand saved me from having a brain surgery I didn't need 3 weeks before I was scheduled to have it. He was able to treat all of my symtoms and help me get my life back. I would recommend him to anyone! 5 stars is an understatement!