Dr. Hart seems like a knowledgeable and competent dentist. However, echoing the other poor reviews, his front office and dental staff are rude and unprofessional. I declined Valium but wanted laughing gas. When arriving for my daughters appointment, I discovered they cannot give laughing gas unless you tell them in advance. This is new to me as my pediatric dentist requires children to have laughing gas for a general cavity. They told me if we did laughing gas, they may not have time to finish the root canal. I have never heard of a dentist offering to do half of a root canal or cavity?! We ended up rescheduling. Furthermore, they did not want to let me accompany my 12 year old daughter for a root canal.
I had to insist that fact she is a minor and it's in my right to accompany her. They eventually let me go back so I could talk to the dentist about the laughing gas situation.
Fast forward to the rescheduled appointment...Dr. Hart's office calls to confirm my appointment the day before the rescheduled appointment.
When I return the call, I discover my dental insurance is out of network. During the initial appt, I provided my insurance information to find out if I was in network. They acted like they didn't know without submitting it. Since they never said anything, I assumed they accepted my insurance. I have never interacted with a medical professional who does not tell you a medical procedure is out of network. It has been 2 months since our initial consultation. The day before the rescheduled appointment is the first I have heard my insurance was out of network! They did not mention it at either of the two appointments we had. Once again, terrible customer service. These people are rude, inconsiderate, and need training. I'm planning to take my daughter to and Endodontist in the Indianapolis area for professional care.
I know I'm not the first and I won't be the last customer Dr. Hart has lost due to the poor customer service and bad attitude of his staff. read more