Staff are so friendly here! My child loves coming and has gained so many important skills. I'm so…read moreglad we chose Barrett. they've been around a long time and know what they're doing- and do it well!

When I tell you that coming to Barrett four months ago has changed our lives, I mean it with every…read morefiber of my being. It is frustrating to me to think about if only we could have come here three years ago where our progress could be. From the moment I made the first call the staff has been respectful and helpful. Helping guide me on my unexpected journey. Between doctors, insurances, my daughter's school - no matter the situation the staff at Barrett Family Wellness has always been there for me and my family. When it comes to the well being of my child I would not settle for anything but the best and that is exactly what I have found at Barrett Family Wellness.

Rehab fantastic, but overall care from aides below sub-par. Inattentive to needy patient--fall risk…read morewith no signage indicating so. Sitting in soiled and wet diaper for at least 1/2 hr. when this patient's call light was the only one visible in the hallway--had to go searching for the (mostly) lazy aides for attention. Patients need advocates present to get appropriate help.

Terrible food, LPN's standing around, looking at their phones instead of taking a soiled patient to…read morethe restroom. Popping off if you say something about it. Forgetting medication. It's a horror show. Every elderly person's nightmare. Do not let your relatives stay there unless you visit them everyday. If I could give them zero stars I would.

Yes Five Stars. Not given lightly. My father first used this company because of a friend's…read morerecommendation a year ago. He had just had a pace-maker installed and needed help at home. Complete Private Home Care sent out various people to handle everything we needed, carefully following his Primary Care Physician's list. This included an initial consult with Sue and then Danielle the nurse in charge of all the other aides and therapists. I know their names because I had to use them again after my father ended up in the hospital again this time with pneumonia. I didn't have much experience with home health workers when I hired Complete Home Health. However because of my age (mid 50s) I have had too much experience with my friend's parent's aides and assisted living situations. Also I had to oversee aides in Texas for my grandparents. So while I had not personally hired but one aide before (freelance--without an agency--also a friend's recommendation) I do feel able to award those five stars. What sets them apart? First they are very professional. I think perhaps because they are a smaller company, they are on top of each of their clients. They always knew who I was, and who my dad was and which workers were involved in his care. The co-ordinator Jon has a handle on all the clients. Next, the Administrative nurse has a great list of caregivers she can call upon. My father had problems swallowing and was prone to inhalation pneumonia, the therapists helped him learn strategies for eating. Physical therapists taught him to get him up walking again, home assessors came for safety. Further, they took a huge load from my shoulders by communicating with my father's Primary Care Physician at Harvard, so I did not need to still be in charge of all that on top of all the rest I was in charge of. Finally, all the people were loving and I never worried someone would steal from us or hurt my dad. They demonstrated far more patience than frankly, I had left in me. They suggested intelligent solutions to home problems such as different pill containers, cutting back shrubs for ease on stairs, removing certain roll around chairs, etc. They responded Immediately, and were able to be at the house within 4 hours of suddenly learning he was being released from rehab. When I was forced to hire them for out of pocket 24 hour care, they were able to make this far more affordable by charging for blocks of hours. Because we had installed 2 Drop-cams we could see that the 24 hour aides were never more than 20 feet away. This is a fabulous company. Hire them and feel safe. If you are like me, you need it.

Complete VNA was unbelievable. They cared for my dad with the utmost professionalism and…read morecompassion. I am a registered nurse, and I was blown away with the level of communication with my family and the quality of care. I'd recommend them to anyone. Awesome agency!

I am writing this to warn other parents, particularly those with children on the Autism Spectrum or…read morewith complex medical needs. I read the reviews for Westborough Behavioral Healthcare (WBHH) before my 9-year-old son was admitted, but I made the mistake of taking them with a grain of salt. Please do not ignore the warnings. My son was admitted to the Special Needs Unit (SNU), a program that claims to be specialized for neurodevelopmental disorders. Our experience was a clinical nightmare: Clinical Dishonesty & Lying: The attending psychiatrist explicitly lied to me, claiming he had consulted with my son's outside prescriber and that she agreed with a high-risk medication change. When I contacted her myself, I discovered she had NEVER agreed and actually had major clinical objections. Furthermore, I was given conflicting information by nursing staff who initially denied meds were given, only for the doctor to later admit the error in writing. Illegal Medication Administration: After I explicitly withdrew consent for a high-risk psychotropic medication (Geodon) based on the outpatient provider's actual advice, the hospital administered it anyway. The attending physician confirmed this error in writing. My son subsequently developed slurred speech and neurological distress. Severed Communication & Denied Access: The facility consistently failed to facilitate contact with my son. I was repeatedly denied 'Goodnight calls' with my 9-year-old, which is a fundamental right. Furthermore, promised callbacks from the clinical team during crises never happened, and the unit phone lines were frequently diverted to full, non-functional voicemail boxes, leaving me with no way to check on my son's safety after a medical error. Medical Neglect: My son has a documented neurogenic bladder protocol from Boston Children's Hospital. Despite having the records, staff repeatedly failed to implement his toileting plan, citing 'communication breakdowns between shifts.' Lack of Services: While the facility's website advertises speech therapy, the unit staff admitted they do not actually have it. For a child with an IEP and communication struggles, this is a critical failure of care. Deprivation of Safety Tools: They withheld my son's prescribed sensory tools (weighted vest/chewy tools) as 'punishment' for behaviors, which is a violation of trauma-informed care and ASD clinical standards. Unsafe Discharge Tactics: When the facility reached its 'clinical ceiling' and admitted they could not maintain safety without a 1:1 sitter, they attempted to force a discharge home while he was still medically unstable rather than facilitating a lateral transfer to a higher level of care. If your child has ASD, PTSD, or any medical complexity, this is not a safe environment. I have filed formal complaints with the MA Department of Mental Health (DMH) and the Department of Public Health (DPH). Parents: Advocate for a transfer to a tertiary medical-psychiatric unit (like Boston Children's or Bradley/Hasbro) instead of accepting a placement here. Do not let them make your child's safety their liability experiment.

Do not send your children here. It is very disorganized and we received little to no communication…read morefrom this place. They threatened my 7 year old with a needle and told him that his parents said that they could use one if needed, when we did NOT and would never agree to that. They messed up his medication twice, and gave him other medication to calm him which again was NOT approved by his parents first. There was no communication about what was going on during the entire time my son was at this hospital, and it took two months to get records sent to us once he was discharged.