Kim in out patient is professional, very knowledgeable and provides excellent customer service. She…read moregoes above and beyond to help. I've previously had OT and had a great experience. I am now going for PT. I have Laura who is excellent. I've found the therapists I've had are caring and concerned your well being. Highly recommend!

The amazing care team needs to thanked for their professionalism and knowledge. This is a place you…read morecan receive the correct physical therapy and not worry about quality of care. I highly recommend.

When I tell you that coming to Barrett four months ago has changed our lives, I mean it with every…read morefiber of my being. It is frustrating to me to think about if only we could have come here three years ago where our progress could be. From the moment I made the first call the staff has been respectful and helpful. Helping guide me on my unexpected journey. Between doctors, insurances, my daughter's school - no matter the situation the staff at Barrett Family Wellness has always been there for me and my family. When it comes to the well being of my child I would not settle for anything but the best and that is exactly what I have found at Barrett Family Wellness.

Staff are so friendly here! My child loves coming and has gained so many important skills. I'm so…read moreglad we chose Barrett. they've been around a long time and know what they're doing- and do it well!

activities are fantasctic, tapestry director Kelly Esposito kept my grandfather motivated and…read moreactive untill his passing. she is amazing at what she does and i reccomened her to anyone that has a loved one here. Thankfull for her and all the hard work and dedication she has done to keep my grandfather happy.

Rehab fantastic, but overall care from aides below sub-par. Inattentive to needy patient--fall risk…read morewith no signage indicating so. Sitting in soiled and wet diaper for at least 1/2 hr. when this patient's call light was the only one visible in the hallway--had to go searching for the (mostly) lazy aides for attention. Patients need advocates present to get appropriate help.

Yes Five Stars. Not given lightly. My father first used this company because of a friend's…read morerecommendation a year ago. He had just had a pace-maker installed and needed help at home. Complete Private Home Care sent out various people to handle everything we needed, carefully following his Primary Care Physician's list. This included an initial consult with Sue and then Danielle the nurse in charge of all the other aides and therapists. I know their names because I had to use them again after my father ended up in the hospital again this time with pneumonia. I didn't have much experience with home health workers when I hired Complete Home Health. However because of my age (mid 50s) I have had too much experience with my friend's parent's aides and assisted living situations. Also I had to oversee aides in Texas for my grandparents. So while I had not personally hired but one aide before (freelance--without an agency--also a friend's recommendation) I do feel able to award those five stars. What sets them apart? First they are very professional. I think perhaps because they are a smaller company, they are on top of each of their clients. They always knew who I was, and who my dad was and which workers were involved in his care. The co-ordinator Jon has a handle on all the clients. Next, the Administrative nurse has a great list of caregivers she can call upon. My father had problems swallowing and was prone to inhalation pneumonia, the therapists helped him learn strategies for eating. Physical therapists taught him to get him up walking again, home assessors came for safety. Further, they took a huge load from my shoulders by communicating with my father's Primary Care Physician at Harvard, so I did not need to still be in charge of all that on top of all the rest I was in charge of. Finally, all the people were loving and I never worried someone would steal from us or hurt my dad. They demonstrated far more patience than frankly, I had left in me. They suggested intelligent solutions to home problems such as different pill containers, cutting back shrubs for ease on stairs, removing certain roll around chairs, etc. They responded Immediately, and were able to be at the house within 4 hours of suddenly learning he was being released from rehab. When I was forced to hire them for out of pocket 24 hour care, they were able to make this far more affordable by charging for blocks of hours. Because we had installed 2 Drop-cams we could see that the 24 hour aides were never more than 20 feet away. This is a fabulous company. Hire them and feel safe. If you are like me, you need it.

Complete VNA was unbelievable. They cared for my dad with the utmost professionalism and…read morecompassion. I am a registered nurse, and I was blown away with the level of communication with my family and the quality of care. I'd recommend them to anyone. Awesome agency!

I personally was admitted here on a voluntary circumstance after having a mental colapse from…read moremalnutrition. I will say their food regiment is top notch, I gained 20lbs from being allowed to eat all sorts of good food. My only gripe is that these guys embody the phrase "land of the free, home of the brave". Your free to go here, but good luck not being milked into a prolonged stay. COVID restrictions make family rescuing you very difficult. The human rights officer thankfully was my only saving grace and ironically was the only legally obligatory role at a mental institution (their words, not mine). The whole experience felt like it was crafted to feed into psychosis, at one point 2 "employees" walked together and one came toward the patient area after mentioning a drug's name (basically curated to make patients think they were in a controlled setting) -- the admission for her being 99% not ordinary compared to other patients. The other patients there for adults seemed rather nice despite varying levels of social disorders/disconnect. During my stay I literally felt that I was growing as a person despite the mentally taxing circumstances. The oddest thing was my mental circumstances being such that I could do things that under normal circumstances I physically would never be able to do. If you go in with psychosis, you will definitely go to the extreme of thinking that you are special and then be brought back to earth to behave like a normal person solely to be discharged. If you go in thinking that paranormal activity is a hoax, you will definitely leave believing that paranormal things have happened to you. Overall I actually wish I could go back to confirm things. Their staff (mental health technicians) are all very good in different ways, thus the good rating. Their drawback is the questionable methods used to keep people there for prolonged times (I was literally coerced into taking a new drug as a condition of discharge --the drug proceeded to make me unable to function normally and I had to emotionally breakdown into tears to make myself able to sit down and fill out discharge paperwork, the drug then proceeded to give me blurred vision when I failed to remember to go to the Pharmacy to get meds that would have fought the side effects... I was subsequently brought to another mental health establishment because I was too restless to sleep).

I am writing this to warn other parents, particularly those with children on the Autism Spectrum or…read morewith complex medical needs. I read the reviews for Westborough Behavioral Healthcare (WBHH) before my 9-year-old son was admitted, but I made the mistake of taking them with a grain of salt. Please do not ignore the warnings. My son was admitted to the Special Needs Unit (SNU), a program that claims to be specialized for neurodevelopmental disorders. Our experience was a clinical nightmare: Clinical Dishonesty & Lying: The attending psychiatrist explicitly lied to me, claiming he had consulted with my son's outside prescriber and that she agreed with a high-risk medication change. When I contacted her myself, I discovered she had NEVER agreed and actually had major clinical objections. Furthermore, I was given conflicting information by nursing staff who initially denied meds were given, only for the doctor to later admit the error in writing. Illegal Medication Administration: After I explicitly withdrew consent for a high-risk psychotropic medication (Geodon) based on the outpatient provider's actual advice, the hospital administered it anyway. The attending physician confirmed this error in writing. My son subsequently developed slurred speech and neurological distress. Severed Communication & Denied Access: The facility consistently failed to facilitate contact with my son. I was repeatedly denied 'Goodnight calls' with my 9-year-old, which is a fundamental right. Furthermore, promised callbacks from the clinical team during crises never happened, and the unit phone lines were frequently diverted to full, non-functional voicemail boxes, leaving me with no way to check on my son's safety after a medical error. Medical Neglect: My son has a documented neurogenic bladder protocol from Boston Children's Hospital. Despite having the records, staff repeatedly failed to implement his toileting plan, citing 'communication breakdowns between shifts.' Lack of Services: While the facility's website advertises speech therapy, the unit staff admitted they do not actually have it. For a child with an IEP and communication struggles, this is a critical failure of care. Deprivation of Safety Tools: They withheld my son's prescribed sensory tools (weighted vest/chewy tools) as 'punishment' for behaviors, which is a violation of trauma-informed care and ASD clinical standards. Unsafe Discharge Tactics: When the facility reached its 'clinical ceiling' and admitted they could not maintain safety without a 1:1 sitter, they attempted to force a discharge home while he was still medically unstable rather than facilitating a lateral transfer to a higher level of care. If your child has ASD, PTSD, or any medical complexity, this is not a safe environment. I have filed formal complaints with the MA Department of Mental Health (DMH) and the Department of Public Health (DPH). Parents: Advocate for a transfer to a tertiary medical-psychiatric unit (like Boston Children's or Bradley/Hasbro) instead of accepting a placement here. Do not let them make your child's safety their liability experiment.

I went in as a new client today and god bless Jenny! Hope they promote her and she never leaves :)…read more I carry stress in my neck and shoulders and she healed me. I will return again! And again!

Westborough Massage is a warm and cozy space, and everyone was so friendly and welcoming. Stephanie…read moregave an excellent massage, using a great mix of firm and lighter pressure. I appreciated the thoughtful and professional experience. Highly recommend!