SERVICE IS HORRIBLE!!!!!!!!!!! I'm actually here right now as I'm writing this. It started as a rainy day which is slow for them which I understand. BUT we are still paying customers expecting an experience. And it's now sunny and nice out so that shouldn't have even be an excuse. Servers RARELY came over to ask if we wanted drinks. Empty drinks for an hour. I had to go up to staff who were all talking to each other. (Which they have been doing the whole time). Horrible. After talking with staff they immediately started switching out our melted ice and water which is good....BUT YOU SHOULD HAVE BEEN DOING THIS REGARDLESS RAINY OR NOT! There were 4 other dueces there..... 4. That's all. They also ask on your booking, are you celebrating anything special? Well we got married two days ago so I put that on there...I am not expecting any special treatment but why do you ask then if you don't even acknowledge it???? They haven't said one thing about it. Do not recommend.
We also expressed their instagram makes the beach club seem very lively, fun and interactive...we didn't get that experience at all. They barely spoke to us and again didn't come over to ask if we wanted drinks, food, etc. What's the point of having servers?? Make it self serve or a walk up bar. Also they didn't do "melon time" because they said they had no one to cut the melon.......? 10000% not worth the money! The only reason I'm even giving it a 2 is because of the view and the drinks we did have tasted good.
Edit* after I wrote this we did talk to staff..initially the woman we spoke to told my husband and I, and 2 other couples "if we don't like it we leave" WHAT?!?!? She never once said sorry or that they were wrong for all standing around and not providing service. (No joke maybe 15 staff members were working with 8 customers in the whole pool club) Then a gentleman came over who was very nice but I still don't think he was understanding what we were saying. They ended up comping our drinks which I expressed multiple times that's not what we want...simply an apology and some good service?? We will not be going back nor recommending to anyone else. read more