I am so glad I went by the reviews and called Rob. He said he wasn't the right person for the job,…read moreand immediately referred me to another guy. That kind of honesty and integrity is refreshing. He'll definitely be my first call if I have any future issues.

Took our money and ran. No response to multiple texts and calls over months to have services…read morecompleted that we paid for and were promised. Robert is not to be trusted or used. I would not recommend them to any business. I have never left a negative review for any other company.

Fantastic! Bryan Anderson went above and beyond for me, and I couldn't be more grateful. My old…read morecar's ignition was the issue, so definitely not a straightforward lockout situation. He was totally cool and optimistic when I was panicking, which I so appreciated . He got me on my way as quickly as he could with good advice and next steps for how I was to fix the issue, so I won't find myself stuck again. Best value for auto work I've gotten in a LONG time!

Seems like a scam. Was quoted ~ $ 40 for a lock-out…read more I wasn't told before the crazy lady unlocked the car that it would be over $200, somewhere around $250. And they only do the social pay stuffs, venmo, etc. Very, very disappointing.

As stated in my previous review, if we ever needed a locksmith again we'd call Empire, and we did…read morejust that. We decided to upgrade our interior and exterior doorknobs and lock sets. We purchased all the hardware ahead of time, then called Empire for the installation. We asked for the same technician we had before --Justin--who did an excellent job once again. In addition to installing all the hardware, he fixed our back door so it now opens and closes without our having to arm wrestle it. Thanks Justin! In short, we definitely recommend Empire!

Stopped on my way back to Ohio at the Loves gas station in White House. My dog locked my keys,…read morephone and wallet in the car. The White House police responded and called Empire. Empire came right over and had my car unlocked and dog out in a matter of minutes!! And, he did not charge me!! I was so thankful!! Awesome customer service.

I called on a Sunday as our client was locked out of her house in Franklin. Obayd was awesome! He…read moregot to the house in 20 minutes and made a new key and a spare. My client was relieved and thrilled with his service and professionalism and fair pricing. Highly recommend!

Arrived 10-15 mins after call. Vary friendly guy. Opened car door vary fast. I was surprised, and…read morethe price is much cheaper then pop a lock. I will call again if I need a door open. I recommend!! :)

Friendly and prompt service. Very knowledgeable. They were extremely helpful and will definitely…read moreuse them again if needed.

I arrived home much later than I should have not long ago only to discover I did not have my key. I…read moreactually sat in my truck waiting for the new day. I also used the time trying to locate a locksmith close by. I hit luck on my first try. Both he and his wife came to my home around 7:00 that morning. They were extremely nice and very sympathetic. Even better, they had very reasonable rates. It took maybe five minutes for him to gain access . One happy customer!

This was my 3rd attempt to get this key duplicated and West End nailed it. Great service. More than…read morereasonable price. And able to duplicate a shed handle lock key that is deliberately hard to do to discourage duplication.

A great local business which really deserves your support!…read more They are my go-to's with any lock or keying needs. Lots of residential and commercial choices - the folks working here really know their stuff and are more than willing to give suggestions and help with orders. They also have a full key selection vs other hardware stores (including newer auto car keys) and can duplicate just about anything you bring in. Easy parking in front in 17th - stop in and keep this long time Nashville business going during the C-19 times !!!!

The vehicle I purchased a few months ago only came with one key. I called the dealership to see how…read moremuch a duplicate key would cost, and it was $300 + programming+tax. I called A-1, they told me they had the key I needed in stock and gave me a quote. It was $150 plus tax for the key/fob/programming. I came into A-1 about two hours after the phone call and was helped immediately. They had my key/fob ready and programmed to the car in under 20 minutes. I also got another laser cut key made while I was there and that was $40. I appreciate the quick service and reasonable pricing!!

Sam is very friendly, hospitable and knows what he knows and is good at it. And if there is an…read moreerror, he will fix it. Awesome Sam.

Disappointed. He could've have done it right but refused to. Hard headed. He was right around the…read morecorner and texted, i am very far. Untrue in statement and left my car stranded.

Kevin is awesome! He came to my rescue getting up super early in the morning to come and get new…read morekey fobs for my Infiniti. I would highly recommend him. He runs his business with excellence and is a pleasure to deal with.