I have purchased shoes and insoles occasionally from this store for years. Always treated…read morewonderfully! Until this last time, July 3, 2025. I tried on many shoes, I went in to buy Topo's but the salesman talked me out of those. He brought me many Brooks and other brands. I decided on a pair of Hoka's and insoles. I told him I could get the Brooks for a better price elsewhere, which in hindsight I should not have mentioned. When I did say that he jumped up and said I was "using him and wasting his time". Even though I was spending $230 with him!! I should have simply walked out. I wish I had. It isn't everyday you see an adult man act like a child! The Hoka's were ordered and later I called to have them refunded. All it takes is one bad apple.... I won't visit that store again

I have purchased running shoes here on two different occasions and each time has been amazing! They…read moretook their time looking at my feet and watching me jog back and forth a few times. They brought out several different pairs of shoes for me to try and talked me through each choice! I could tell they were not just trying to sell me the most expensive pair, but really cared to find the best fit for me!

Store hours state open till 6pm. Sitting in the parking lot at 430. Doors to the store are locked…read moreand lights off. Here to pick up my online order that's states ready for pickup. Horrible saw another customer try to enter as well. This store sucks. Not even a sign stating closed early. Avoid it unless u like wasting time and energy.

Store is closed with no explanation. I guess I shop elsewhere. Lights out doors locked. No sign…read moreposted stating reason or when they will reopen.

Great selection and very helpful staff. Gentry's also gives back to the local youth soccer…read morecommunity to support the teams in buying new uniforms and equipment. the Norpoint Soccer Club is grateful for all their support.

I've been there a couple of times and just love the shoes there. I picked up a pair of Hoka's and…read moreadded inserts and they are very comfortabl. Had outstanding service from Jojo and was sooo helpful finding the shoes I love. Highly recommend this place

I called in advance to see if I could exchange a pair of socks with holes in them that I bought and…read morethey said sure no problem. Now in the store, they say it has to be returned as a set. I'm not driving back here wasting my time, gas, and paying the bridge toll. Penny wise and pound foolish as I regularly shop here, but now no longer. The South Tacoma store is much nicer.

Had to return some Amazon things, I organized all the QR codes to help. The scraggy guy who…read moreassisted was a pretty miserable individual. Bad attitude. I get it retail can be challenging but seriously dude... Gig Harbor is limited in pretty much everything and the store is a Ghost Town so not sure why he was so inconvenienced to do his job. Do yourself a favor and return to the pleasant people at the UPS drop off and save yourself the annoyance of dealing with the lazy negative, sloppy country bumpkin.

What a great experience here with Elle. I've been trying to find a comfortable shoe for me for a…read morewhile as I've had some ankle pain with certain shoes as I've ramped up my fitness routine. I finally decided to head to this business after seeing they scan your foot as part of the process. I am so happy to have gone here! They scanned my feet and also studied the way I walked. I was helped by Elle who was kind and professional. She recommended a 3D foot insole as well that would be specific to the data found on the scan. All in all 10/10 experience and I'm hoping the insole helps with the issues I've been having as I have ramped up my fitness routine. It's great that they have a 30 day return policy just in case it doesn't work out (but fingers crossed!). As far as cost, the shoe seems pretty standard at about 150$. The 3D printed insole is about 120$. Overall, I am very hopeful that this will work due to all the data they gathered. Fingers crossed!

This store is excellent. I am not a runner, I have RA and went to get some shoes. About 2 weeks…read morelater, my ortho said these shoes are perfect- innersoles and all. The gal who fitted me did an excellent job even though I am not an athlete, I am not super young, and was in unbearable pain. If you are hesitant- go here, they respectfully assess your feet and gait using a step technology then fit you with what works. I will never go to another store, this is the place. My feet require surgery with screws and all and a year later I am walking comfortably (never thought I would say that!). Spend the little extra on custom insoles- it is SO worth it.

I have always liked Jjill up to my last experience. I ordered a jacket online in early December…read more The following day, I realized I sent the package to the WRONG address using Apple Pay (my error). When I noticed my error, I called Jjill CS right away. The rep told me there was only a 9 hour window to make changes. WHAT? In spite of that, I knew my jacket had NOT YET BEEN mailed out. I was correct. I noticed the charge was NOT assessed on my credit card at all. I was delighted! So, presuming they cancelled my order as I asked them to, I went into their store and repurchased the same jacket. On 12/24/2025, they sent me an email, and assessed me for sending the jacket to the wrong address almost 30 days later! Further they told me I could no longer shop online with them until this debt was paid. SOOO... let me get this straight....someone else received a jacket they didn't order (unsolicited mail) and I get a bill from Jjill?Are you kidding me!!! They admitted to a billing error, but yet I needed to pay them!? As a customer, I have many options on purchasing clothing online and otherwise. I requested they remove me from their mailing list. I don't care if I never shop at Jjill again!Bottom line - I'm not paying for a jacket that I didn't receive! Let Jjill absorb the cost of their own mistake!! They are corporate and richer than I am.

The ladies that work here are so gracious and helpful. J Jill clothes are great quality. You just…read moreneed to adjust for their sizing. Look out for their great sales too.

Our son has went through a tremendous growth spurt in feet and how he wears a men's 9. OMG! Well we…read morewent in and found some Skechers hands free slip ins for him. He does not like tying laces. So we found him a pair that even accomodates his needs in shoes. He is not that fascinated about Nike. Very unusual but ok. With the inflation shoes are expensive but my baby was happy. I was happy too because I had coupon and store cash from our last Famous Footwear. It was a great shopping experience this time. I am glad that I came to visit again. My son really like his shoes!

COVID Experience shopping! Welcome in greeted by staff. Need help finding anything? Great customer…read moreservice great team to help free your mind of all that's going on with COVID. Buy one get other 1/2 off sale. One of the items they didn't have in my son's size so they offered to order it and it will ship directly to our home. Offers Tap and pay to promote social distance.

Derek was great. I came in super unhappy with the latest update to my Brooks Glycerin. Brooks had…read morealready done me a solid by swapping those for Ghosts, which caused a pretty unenjoyable wipe out on their test run. After talking to Brooks, I decided I was going to buy another pair of shoes and didn't care what brand because these two definitely weren't working for me. I think I tried on all the "high support" wide shoes in the ladies section of the store and walked around in all of them and Derek was incredibly patient with me. In the end, I stayed with Brooks, but moved from wide to standard width. I hope to have a better luck with my Brooks Addition and look forward to visiting South Sound running 3 times a year as I run through my shoes.

Great employees work here, very accommodating. They asked me some questions of what type of shoes I…read morewas looking for and brought me many choices of shoes to try on. Good selection of shoes.

I shopped here for years at their brick and morter store and used to love the lines of shoes they…read morecarried. I bought two pairs of shoe on line, neither of which fit properly. They charge a restocking fee of almost $10, but I was willing to accept that. The shoes were returned. But here I am, a MONTH after the shoes have been received at the warehouse, and no credit posted to my credit card. Follow up with the company only gets me an AI response to "be patient."

I came here to return a pair of shoes I bought and service was terrible. There was a blonde woman…read morein her mid to late 20's working today, and I had to wait 30 minutes just to return a pair of shoes just because she could not multitask. While the customer ahead of me was trying on shoes, the worker stood there chit chatting the whole time they were trying them on, when instead, she could have been helping other customers (such as I and another family that walked in waiting to be helped as well). This whole process took 30 minutes for her to help the customer find 3 pairs of shoes, go to the back room to grab different sizes 3 times, and then finally proceed to ring her up. She wasn't able to do ANYTHING else in that whole time span. I've never had such terrible service at this company. The one at Southcenter is much better. The workers are attentive but PRODUCTIVE. Will not be coming back here again.

OK - so I'm now at the point in my life where my doctor sends me to a special shoe store - welcome…read moreto your late 40's. But, here's the thing - I wish I would have been coming here for years. Extremely knowledgeable staff - you mean I can come to a shoe store and an employee can actually discuss the construct of a shoe and how it will either enhance or detract from a foot condition - wow - amazing what knowledge does. Broad selection - with reputable and stylish brands. Of course you are not going to be paying rock bottom prices - but then again, the shoes you purchase here will not fall apart in a few months - you are buying for quality - expect to pay a bit more. Location is a bit a run down in another run of the mill shopping mall - but don't let the exterior fool you - get inside and get your feet into pieces of heaven - you won't be disappointed.

Full of old lady shoes and frankly was kicked out when I barely walked in. Had never been there…read morebefore and wasn't sure if the back was extra stock or not. Employee asked me to leave even though it was an open area and I didn't know.