Derek was great. I came in super unhappy with the latest update to my Brooks Glycerin. Brooks had already done me a solid by swapping those for Ghosts, which caused a pretty unenjoyable wipe out on their test run. After talking to Brooks, I decided I was going to buy another pair of shoes and didn't care what brand because these two definitely weren't working for me. I think I tried on all the "high support" wide shoes in the ladies section of the store and walked around in all of them and Derek was incredibly patient with me. In the end, I stayed with Brooks, but moved from wide to standard width. I hope to have a better luck with my Brooks Addition and look forward to visiting South Sound running 3 times a year as I run through my shoes. read more

Great employees work here, very accommodating. They asked me some questions of what type of shoes I was looking for and brought me many choices of shoes to try on. Good selection of shoes. read more

This place is really great. It's exactly what I was looking for: a local alternative to just hoping for the best with an online running shoe order or a chain like Fleet Feet. They don't have a huge selection, but I learned how little aesthetics matter when your shoe really needs to be functional. They probably only had 2-3 shoes that worked with my needs and gait/stride, but that didn't matter, because they had one that was totally perfect for me. Brendan helped me and was really phenomenal. Super knowledgeable and attentive. He helped me set up the fitness watch I bought and walked me though its features, which helped a lot. He was just awesome. And like other reviews have mentioned, don't miss the 30-day guarantee on shoes, which is killer. A+++! read more

AWESOME customer service. I'm not a runner, but when I decide to make a change for a healthier lifestyle, I'll be sure to come here. My mom was recently in need of new insoles because of some foot issues she's been experiencing. I called the store to make sure they carried what we needed and when we went to pick it up, the employee immediately recognized us and was eager to help. He asked us what our needs were, gave us some great tips, and did everything with a friendly smile. Highly recommend. read more

Ehhh.....ok for a running store but not much to it. Based on its upscale location I would have expected more variety and clothing but the guy working was really nice and greeted us when we walked in and then followed up to see if we needed any help. read more

I came not as a runner, but a casual jogger, dancer, romper, etc., and was met with no criticism. The saleswoman watched me run briefly and helped me find the perfect shoe for my foot shape and size. Although they only have a small wall of shoes (Asics, New Balance, Brooks, Saucony, and Nike), these guys know what makes each shoe model unique, position of the arch, width of heel/toe area, cushion, etc. So -1 star for the lower general selection, but +1 star for having the largest Brooks selection in town! They also have a 30 day guarantee on their shoes, even if you wear them outside! read more

Outstanding service and customer care regarding running shoes and products. The running shoes is not pricey and staff are professional. Highly recommend for anyone who want to run, but don't know how to find a good pair of running shoes. read more

The owner is a nice guy who really takes running seriously and will make sure that you get what's coming to you. Muuuuaaahhh. No, he will help you find what you need. The staff are all runners and know their shoes also and will not talk you into the newest shiniest shoe but one that works with your gait. They accept returns with no hubub and although their selection isn't huge, they do have great sales (check the left hand side of the store against the wall when you walk in) on good shoes. Just really expensive... read more

I'm not a runner and for my entire life have never claimed to be one. Regardless of that statement I still enjoy working out (doing the elliptical at the gym, lifting weights, classes, etc) so I know the importance of good shoes. I have weak ankles so I explained this to the people here at SSR when I came in to buy some running/workout shoes. They had me try on a few pairs and run back and forth to see if it looked right. This was a bit embarrassing but worth it for they have recommended a shoe to me that I have used for the past 3 years (of course I buy a new pair just use the same brand/style). I entrust SSR so much that I will only buy my running shoes from them. Each visit back to WA I bring in my old sneakers, show it to them, and they give me a new pair. Done and Done. The staff here is pretty friendly although I wish they'd smile more. They just just don't seem happy and it's been like this since I began going here. In addition to shoes they also have nice clothing for running and other various things for those on the run. read more

I went to South Sound running for a long time until I didn't anymore. I live in the Proctor district and a new running store opened so I started going there. This was entirely because of convenience, not because I don't love South Sound Running. Anyway, so for a couple of times I bought shoes elsewhere. But they always had to order my shoes. This hasn't been a huge issue except that you can't always be sure the shoes will work and you have to order them a couple of times before you get them right. Well, this spring I went to the other store and they ordered my shoes. Those didn't work so they ordered the new ones. Then they said that it would be months before those came in. So I went to South Sound Running, expecting some sort of shortage on shoes or something. But they had exactly what I needed and I left happy, with shoes, after only a few minutes. So I will say this, South Sound Running is great. And if you live closer to another store it might end up making sense for you to go. But if you have very specific and unique requirements (me = high arches and long narrow feet, which means like one brand and a 10 1/2 Narrow), it doesn't matter what store you live closest to, the place to go without having to order over and over is South Sound Running. read more

This review it regarding the Puyallup store. I saw a posted review here that wasn't stellar regarding the customer service at the Puyallup store. May I recommend that they go back and give them another try. My wife and son went in yesterday as My son won a pair of running shoes as a result of winning the Miles For Meso 5K in Federal Way where we live and had a GREAT experience. In fact they both can't stop talking about it and wifey swears she will never buy his shoes from anywhere else. The customer service left a lasting impression as the employee was very knowledgeable and helpful. This review was meant for the Puyallup store but If South Sound Running can attract that level of talent for an employee in Puyallup then I would pretty much trust their other stores also. I highly recommend South Sound Running without reservation:) read more

Needed to run in and out fast to get new running shoes while on the go. Molly was knowledgeable and helped out. Good experience... I'd go back (except I live 11,000km away - 6,746 miles)!!! read more

I had a great experience at South Sound Running today. The staff are helpful and courteous, and they offer a 30-day return policy. On running shoes! Amazing. My old shoes were getting worn out, and with my running schedule increasing, I decided it was time to get some better shoes than 'whatever is on sale'. I read South Sound Running is owned locally and employed by runners, and wanted to check it out. The store is very open, with both men's and women's running shoes and apparel. Sara asked me what my needs were and offered to help me with a fitting. She took a look at my feet and my stride, and had several shoe recommendations for me. I tried on about a half dozen pairs of shoes, all of which I was able to take out for a test run. The staff is very knowledgeable about the different brands and models, all the way down to differences from one model year to the next within a brand. After finally deciding on a shoe, Sara wrote down my second choice in case I decided to take advantage of the return policy. Many thanks to the ladies working today! read more

Thank you to my sole bro's at South sound Running. I have short, narrow, flat feet. They knew what to try on my feet and when I ran into issues with the heel swapped out the shoes within the 30-day exchange period no questions asked. Now I'm rocking some New Balance that I love. Thank you! read more

If you're looking to get a great fitting the people of SSR will assess how you move and show you some great quality options for your foot type. They also have location in Puyallup and Olympia. Not only do they have road shoes, but also some great trail shoes to pick from. read more

I literally just had the best shoe buying experience. Please note, I went to check out a new running shoe at Point Ruston 30 minutes before closing. That didn't stop John from giving me the best service. He looked at my feet and had me walk back and fourth then run observing my feet. Then recommended three shoes for my feet with what I needed for stability. I can't believe the experience. I was out of there in 20 minutes with the best running shoe ever! Be open to their expertise, and allow them to select the shoe. John was the best and coaches at PLU. Go see him! read more

Beware: this is a great store for shoes UNLESS you have any special issues or want good customer service. Made the mistake of going there to buy shoes on the advice of a friend and for me, it was a huge mistake. Having a serious knee issue, I know I need specific features in my shoes and was up front about my skepticism that the guy in the store knew enough to suggest a good shoe--he was confident and positive, but in hindsight, he was just selling me into a shoe--not one that was going to be good for my knees. I specifically asked about returning them and he said I had 30 days to wear them and bring them back. What he neglected to say was that if I did return them--I only get store credit. Which if I'd known with my knee issues, I would've tried them on in the store longer before deciding to buy. Fast forward a four mile 4th of July run and all day in the new shoes. By 4pm I was broken. Terrible, terribly wrong shoes. I wore them once and now have a store credit issued by an employee that was rude, uncaring and dismissive. Awful, painful and expensive mistake on my part. read more

Okay where to start... I walked in to South Sound Running for a new pair of running shoes. I was really excited to ask questions and get a great pair. When I walked in, there were two people working and they were both with other customers. Usually when this happens, an employee will say "Hi! We will be right with you..." Something to that extent. I got nothing. No welcome at all. This may not be a big deal to some people, but I am HUGE on customer service and like to feel welcomed. The girl instantly gave me the "up-and-down" look and she finished with her customer and asked if I needed help. I said jokingly, "I need serious help!!" She gave me a dead stare and said, "He'll help you." and walked away. The other employee was still with a customer!! So I said "thanks" and continued waiting. When it was my turn to be helped, I started asking questions about running shoes...I am very personable and friendly - this employee was not. He wasn't mean or anything....just no real personality. So....I walked into the store happy, excited, and positive. I left the store feeling confused, and moody. I hate when this happens. I did buy a pair of running shoes (Saucony, and they're great!) - But I was NOT impressed with the customer service. I expected a treadmill with a camera attached to get a good view of my feet and how I land when I run, and maybe some better advice on footwear. I grew up in Colorado, and I guess I really took those amazing running stores for granted! I did get some good shoes, the price was decent, but I will never go back to this store. read more

This is a great running shoe store. The people who own and work here don't want to just sell you any shoe, but the right shoe for your foot. They really take the time to ensure a proper fit by watching you jog in the store, having you try on their extensive selection of shoes, and they have an incredibly generous satisfaction guarantee. Prices are comparable to online prices which is amazing considering the great personal service you get at this store. They often have very good 50% off sales for running clothing. The owner "Greg" helped me select a pair of running shoes that eliminated chronic running injuries. Store employee "Emily" was also fantastic and helped my wife select a pair of running shoes that she says fit her better than any she has ever bought before. Thank you Sound Sound Running. read more

Love this place. I find the staff knowledgeable about confirmation and running conditions to help me find the perfect sneaker every time.

As a new (read:slow) runner I was instructed by my running guru to come here. I was told it is the best way to avoid injury, so I went in to get fitted for a pair of running shoes. I was pleasantly surprised with the amazing service I got here. The employee recommended Brooks for me and I love them, they are now the only running shoe I buy. The customer service at this store is great and their employees are very knowledgable. I really appreciate their attentiveness and attention to detail. Great shop. read more

Wow, I'm from PA and I made my first visit to the store today. Brendan was over the top with working with my very hard-to-fit feet. He tried everything he had in his bag of tricks, including lacing up my shoes in a number of different ways. I felt a bit like Goldlilocks: too big, too little, too wide, too narrow, and then.....just right. Plus, return policy is crazy generous. Thank you, South Side Running! read more

I wad really impressed with the staff knowledge and happy with their prompt assistance.

*This review is for the Puyallup store* I'm a lifelong runner but this was my first time to SSR. Awesome customer service with a a very knowlegable staff. They have a decent, but not huge selection if shies and other gear. I had an issue with my Nike's and I was able to exchange for a new pair after I had used them. Very easy. I will recommend that others come here too. read more

My review is for the Puyallup location but it didn't come up on Yelp. I went in this morning and had a great experience. The man working there did an exceptional job helping myself and another customer at the exact same time. His knowledge and level of customer service skills are hard to find nowadays. I will definitely buy shoes from him again. read more

I stopped here just by curiosity, the store looks very trendy and decorated. There is information available regarding local runs, clubs and whatever pertaining to running. They have a good selection of shoes, but since I am not a fan of Acsics, Nike or New Balance, I was a little dissapointed. Prices are a bit too high I think, and lacking of customer service. read more

Loving my new running shoes ! I went in for the first time a few weeks ago and these shoes are really paying off. My knees and ankles had been bugging me as my doctor noted I'm no longer 20 yrs old. I went in on her recommendation and I'm feeling pretty great. I had to wait a bit, it was pretty busy in there but I still got greg service. My shoes are more than I'm used to spending but they have a good range of prices. They also offer a 30 day guarantee and I don't know of any shoe store with a similar policy. Great place to shop:) read more

Wow, Cameron and the crew gave me great service today! I'm a beginner marathon runner and had all the questions on the planet. All were answered (even the very personal chaffing question). I was excited about the affordable prices and will be back for everything from shoes to training gu. Thank you so much for spending the time and being so knowledgable. read more

Great service. They made it so easy to find a great fitting shoe. I actually came to south sound at the time of when last season's shoes were being re-placed with a newer season. Despite having two version of many styles, then employees knew the shoes. Excellent experience. read more

what a great store! the staff is very smart in both product knowledge and training. One example is i had many years of chronic knee pain and shin splints. The manager there, Joshua, helped me pick out a pair of shoes by watching me run and analyzing my gait. The knee pain immediately vanished, but after a couple weeks my shins were still bothering me (as usual). But rather than just trying a different pair of shoes, Joshua sat down with me and talked to me about my training, after taking it all in he advised me to shorten my runs and my stride a little, but increase the frequency so i can maintain the same mileage. And it worked! ive been running now with no pain and being able to do more miles! That is service and knowledge that ive been unable to match in my 20 years of running, Thanks South Sound Running. read more

I have been a runner for awhile, so I'm pretty familiar with running shoe stores. The first time I went to South Sound Running I could tell the difference. The staff gives great personal attention and is very knowledgeable. I have ankle trouble and the female staff member helped me find appropriate shoes and tips that helped a lot. I don't even bother with other stores anymore. Sure, I've been in a few times when it is busy, but if you wait your turn, each customer gets the time they need. read more

I needed to check out several different pairs of shoes per my physical therapist and had no intentions of making a purchase on the day that I went in. I was up front with the salesman but he treated me the same as if he thought I was going to make a purchase. His intention was to make sure that I knew which shoes were best for me and yes, I have a specific need. I decided that I really liked one pair of shoes but I was not sure if they were what my therapist wanted me to get. At that point the rep told me that they have a 30 day return/exchange policy. If the shoes did not meet my physical therapist requirements I could bring them back and exchange them even though I wore them. I really appreciated the service and expertise! read more

Just asked if they had a particular shoe that is listed that they sell on their site, was told they don't have that shoe within a second of me finishing my question, I guess the poor guy was just too exhausted to take a quick look at what they had. Thinking of how quickly he responded, I started asking if they have some shoes that I do actually know that they have in stock, and the guy told me that they didn't have any of those. Really? I guess they don't want people coming to their (Tacoma) store! read more

South Sound Running (SSR) made it's reputation by hiring sales people who run competitively in the high school, college, or beyond. They've always been very knowledgable and quite helpful to me. I feel like this practice has slipped a bit. Otherwise I would give four stars. Their selection of running shoes is more than adequate for runners like me. We run for fun and jump into the occasional 10k. Whether I want a shoe for trail running, urban surfaces, or the track. South Sound Running has it. They've got a good selection of shorts, singlets, shirts, socks, jackets... etc. If you can't find anything that suits you at South Sound Running, you're just picky :-) When SSR has a sale, the shoe price is very competitive with the internet stores. Otherwise, you're paying more like retail. I prefer to shop at SSR instead of online. I can talk to runners about the right shoe for me. I can try the shoes on in the store and even run around the store for a better feel. Anyway, I bought bright lime green shorts and bright blue socks to go with my red shirt and shoes. Now I'm set for my usual 9am Saturday run at Point. Defiance. l'm sure I'll look like a tropical bird when I get out of my bright yellow Subaru CrossTrek on Saturday wearing those yellow shorts with red shirt and shoes. read more

Puyallup south sound running is awesome. Super friendly salespeople! I got a pair of Brooks in my size (11 women) which is hard to find. Love their pub run events..super friendly and community focused! I'll be back! read more

I absolutely love south sound running they have a variety of shoes and clothing for running. I have never had a bad experience with this place!! Spike night for xc teams was a blast! Such a great company and nice helpful employees! read more

The sales staff at South Sound Running helped me find the most comfortable pair of shoes I have ever worn. I am forever grateful for their knowledge and expertise and am looking forward to working out for the first time I can remember. read more

South sound running is the BEST place to buy running or athletic shoes. Not only are the staff knowledgable, they are super friendly!! Their return policy cannot be beaten anywhere else!! I have exchanged my shoes probably five times (I am super super picky about my running shoes, I like to test them out for a few days to make sure they fit right) and not once did they give me a hard time for coming back again. Each time they were helpful and genuinely wanted to find the right shoe for me. Definitely go here for your athletic needs!!!! I LOVE SSR! read more

the staff blew it big time !! I came in to buy a pair of shoes, a young lady was helping a family and the young man was cleaning a counter to as I walked past. I milled aroung for a bit and made eye contact but was never helped . Granted I may not look like a runner but I buy training shoes 3 times a year plus racing flats -socks and clothes . I realy wanted to help the local guy ... read more

This place is incredible. Friendly, knowledgeable staff. Because of my pregnancy my feet changed a lot and I no longer knew what running shoes were right for me. I needed someone with some serious expertise. My first visit I went to the old location off of pacific where Ben helped me. He was great; attentive and patient. He didn't even mind my 7 month old crawling around. I found some shoes that I felt were the right fit, however after wearing them during my jogs, I realized they were not as comfortable as I thought. Thank goodness for their 30 day fit policy! I went to their new store where Zach helped me. He helped me go through several shoes, I was even getting nervous that maybe my feet were beyond help. But he continued to help me until I found the perfect pair. I went for a jog and they felt AMAZING. I'm so grateful for their help! This is the only store I will ever go for my running shoes. read more