We specifically asked if the coverage included the drain outside our backdoor and we were told that it did. We had problems years ago and it seemed like a good plan to get it covered. So now that we have had flooding due to this drain not working and flooding into the house we find out that "no, that's not covered. Only pipes that start inside the house then go outside". Needless to say that's not in their contract nor are the terms specified. What a waste of money and advertising when they say one thing and mean another. Nicor should drop them now. read more

Horrible, Horrible! i regret ever signing up. They will waste your time with technicians coming to your house everyday and will never replace even if its unfixable. Im frustrated with Nicor home solutions service. First of all they will send you cheap technicians until you insist you want a different one, ask them for a list of their contractor and look at reviews and select your own otherwise they will send you the bad ones because they pau less money for those ones. I have leaky faucets, they have sent plumber 3 times to my home already and the faucets are still leaking. they asked the plumber to tell me to get warranty from the faucet manufacturer instead of replacing it. So what is the use of getting Nicor warranty if I can call for manufacturers warranty. This is a rip off!! What I did not know is that if the repair is not possible, Nicor does not encourage contractors to replace. I signed up for the highest level to get covered for everything and now they refuse. I have called 3 times and now its taking over 45mins for someone to get on the line. That 45mins is worth $100 of my time. Im better off not having this service. I need this canceled and I need my money back for bad service Asked to cancel and to my surprise they are not even able to email you a confirmation but you just have to wait to see you bill the following month. And they are even telling me they will charge me for the rest of the month I am canceling I should have looked here first and seen all these dissatisfied customers! Whewww!! read more

I have several 'bellies' in my line. Local plumbing company was in contact with Pivatol and someone came out and put little flags in my yard to mark the 'lines'. I assumed they were going to do work soon. A month went by and no work started. I called a local plumbing company and they said for me to call Pivatol. I called Pivatol and spoke to Leo. Leo said Pivatol considered the case closed because the work was already done. I told Leoo that NO work was done at all! The reopened the case. Local plumbing company came out a second time and scoped the line. Then they called me back and said Pivatol would also like to come out and take a look at the line using a camera. That was the third time. Pivatol came out, scoped the line and then told me that the several bellies in the line aren't covered because the flow is not 'impeded'. Scoped it 3x which tells me there is an issue. Needless to say, I wasn't happy. After discussing it with a local plumbing company, Pivatol called me back and said they WERE going to cover fixing the repair but they normally don't. Weeks go by. Nothing. I called the local plumbing company and I was told Pivatol backed out of the agreement to fix it. They didn't really tell me why. I called Pivatol and they told me the reason they weren't fixing it was because the 'issue' is in my neighbor yard and not mine. Apparently, our two sewer lines connect together and then go out to the main line. Not sure how they determined the issue was in my neighbors portion because they never scoped my neighbors line. I explained to Pivatol that the issue is not in my neighbors line because he's never had an issue and also that the 'issue' they are describing is some 30 feet from my house foundation and, in the past, when I've had someone come out to clear the line, the 'issue is only about 12 feet out from the house. Not 30 like Pivatol is claiming. I now have an attorney involved. My advise is to stay as far away from this company as possible. There are tons of other companies who are willing to work with the homeowner and WON'T go back on their promise to fix the issue and then back out! STAY AWAY! read more

Service is awful, save your money and find a good local plumber/heating service provider. I have had a heating system service contract for several years on a rental property, paid with credit card on annual auto renew and never needed the service till tonight. After waiting 30 minutes on hold for an customer service rep I finally got thru and spent several more minutes waiting for the rep to find the account......unbelievable! Then like so many other customers who have written reviews they had no one available in this area to service the no heat call......I was on my own to find a plumber then submit a request for reimbursement when job was complete.....I can only imagine how well that process would work. I asked to speak to a supervisor and was again put on hold for 10 minutes before a "supervisor" came on to explain that what I had been told was company policy and there was nothing more they could do. I requested the contract be terminated and my money be refunded. if you find yourself in the same position be sure to ask for a cancelation confirmation email or number......I'm sure I will be chasing them for my refund......AWFUL!!!! read more

I paid for the furnace, central air and hot water heater plan for more than 1 year. I had a furnace issue on 12/20/2017 and, through my own research, discovered that the problem was a seized inducer blower motor, probably due to normal wear and tear. I found the correct replacement motor for my Carrier furnace at Repairclinic.com for $46. I called Nicor Home Solutions and informed them of the issue. They sent a repair tech out same day, though it was nearly 12 hours later, who confirmed that it was a bad inducer motor. He informed me that the cost to repair would be approximately $500 out of pocket because Nicor Home Solutions only covered the first $400. I was shocked because the part that needed to be replaced was $46 online. He told me that it was not just the motor, but also a few grommets and screws and that's why the cost was more than $800 more than just the cost of the motor itself. The warranty service through Nicor Home Solutions was of no benefit to me in this instance. It did not shield me from any horrendous out-of-pocket costs. Further, I ended up replacing the motor myself and spent $146, which included $30 overnight shipping, and a bunch of extra grommets and screws that I didn't need. The repair took me 1 hour and 20 minutes. I believe that this service is either a scam to take advantage of the customer, in an effort to recoup past losses, or simply that the their HVAC partners are simply taking advantage by charging excessive costs. Another highly rated HVAC company, independent of Nicor Home Solutions, quoted me just under $600, more than $350 less than Nicor Home Solutions. read more

lies ,games, i have been paying this company now 10 yrs for services.... i have the whole home and pay $135. a month- cover my electric right? get this crap- they will cover my garage door opener but not the keypad that came with it, my electric from HOME to garage isn't working , we think the breaker switch is broke but they are telling me the electric in my garage is not covered- isn't my garage part of my HOME? and if NOT according to NHS then why r they covering my door opener- taht's IN MY GARAGE! their magnet on my fridge say priority service 24 hrs a day 7 days a week, i called yesterday and was told no electrician in my area, but they would put in email, i called today and they said no drop box for electricians in my area I said then why am I paying for electrical coverage when they cannot provide it?? Turns out i was calling DULUTH MINN.... I am in Illinois OF COURSE they dont lave a local electrician to come see if the prob is covered or not... so I asked for supervisor, NHS is clossed not in- i asked NAME of supervisor todl first name , worte it down , asked for last name and told that is confidential.... I said so is my repeat it I will sure I said was this poor man born without a last name?? the NHS rep said sarcastically , please don't ' liek a mild threat to lay of him. Heck no- this USED to be a good solution u pay n pay n pay and then they come out fix. Not anymore- get a home warranty with a company who is signed up with BBB and has good rep... SAVE $$$ u would pay to NHS and set aside for emergency repairs hat a home warranty may not cover, u may pay 50-100 each time the contractors come out but at least they will not take your money n run! ZERO stars... and yes aqua flow plumbing lies too, and some do not even know how to install a toilet! they had a great electrician, he left NHS due to the long wait for their money... good companies r LEAVING the repair network of NHS ... why?? not sure, but you gotta wonder read more

I wish I could give less than 1 star! I am a first time home buyer and to protect myself, I purchased a plan to cover both my furnace and AC units. Four months after purchasing the plan, I called to have routine maintenance done before the winter. They told me they were calling a provider who would then reach out to me in 24 hours. After not hearing from the provider, I called them directly. They never received anything from Pivotal. We scheduled the appointment and they came to the house. Unfortunately, due to an issue the furnace was tagged and gas was shut off. I called Pivotal to put in a claim as instructed by the HVAC provider. I was told I did not have the proper plan and had declined that coverage. I was told they have to pull the calls and would take 24-48 hours to prove me wrong. One week later and no reply yet. The customer service rep I spoke with was rude and disrespectful to me. I intend to continue this fight with them as I have paid for this coverage. I just warn you....be careful! This is a shady business!!! read more

I have a problem with how my payments to Nicor Home Solutions and Nicor Gas are handled. Although they are separate entities, payments to Nicor Home Solutions are oftentimes transferred to Nicor Gas. I was not aware of these payment transfers until I inquired about billing inconsistencies. This can be confusing and does not provide the transparency I deserve as a consumer. Since I keep tabs on both accounts, they do not inform me when payments are transferred between entities. Therefore when I receive an invoice, it doesn't reflect actual payments I've made which is confusing. I agreed to the Gas Comfort line for $4.95 per month, a direct bill was requested rather than having the bill through Nicor Gas, but that request was not honored. The monies go back and forth and its very confusing for the consumer to follow. At one point I was told by Nicor Home Solutions that Nicor Gas had taken money from my account, which necessitated an increased bill. I only had one service call since signing up for the service, to check the gas lines because we had work done and wanted to make sure everything was safe and working properly. Bottom line-I have lost confidence in how Nicor Home Solutions handles payments and treats me as a customer. I warn all Nicor Home Solution customers to carefully watch your bills! read more

THIS REVIEW IS ZERO! On Thursday November 9th I called Pivotal Home Solutions around 9:00 AM to report a no heat in one of the apartments. When I finally got thru customer service I was told that someone will call me back within 4 hours to schedule an appointment. I did not receive any call within the 4 hours, so I placed another call. I explained my issue to the next costumer service person and his main concern was to ask questions like do I rent or own (REALLY). After being put on hold for about twenty minutes while he went to find out when someone would call me back I was disconnected. Then at 4:55 I received a call back from Pivotal stating that there were no contracted service avialable, that I should go get my own plumber have them assess the issue and have them call Pivotal for an approval. First to find a plumber at 5:00 is going to take a miracle and second do you really think that a plumber is going to sit on the phone waiting a least 30 minutes for someone to give them an approval? I did speak to a manger and was assured that once I send him a copy of the invoice that I would receive a reimbursement check. On November 11th I emailed the invoice to William L. On November 14th I received a call from a Pivotal service contractor that wanted to schedule a time for the No Heat call that they just received. Are you kidding me. Do you think I would go with no heat for 5 days? I did report this to W L and also ask the status of my reimbursement. Again I emailed William L. on December 1st and the 6th about reimbursement status. William L. did respond on December 6th stating that the reimbusrement was scheduled to be mailed out the following Tuesday which would be December 12th. Again on January 8th I send another email to William L. asking the status of reimbursement which I still have not heard back nor have I received a reimbursement. It is over two months and I have not received my reimbursement. read more

I would give them 0 stars if I could. When I moved here Nicor Gas had a portion of my bill that said Nicor Home Solutions $4.95 a month. I thought it was part of my regular breakdown of my bill. I have lived here for 10 years. I just now received my first postcard telling me my "contract" with Nicor Home Solutions would automatically renew! I called the number and he rudely informed me that I had been paying an extra $4.95 a month for 10 years!. When I asked that he send me a copy of the "agreement" with my signature or originating from my email, he said that they wouldn't have that. He did say he would give a $34.65 credit on my next bill. I then called Nicor Gas and asked how they could bill me for a service I never wanted? She kept cutting me off and blaming me that I must have had an agreement with Nicor Home Solutions. I repeatedly told her I did not -- that was the basis of my complaint. She claimed that while Nicor Gas did bill me and take my money, they were not really responsible because Nicor \Home Solutions was "under their umbrella" but that it was my fault for signing an agreement with them. AGAIN -- I would like proof from someone that I opted for this charge. read more

I have the a/c ,furnace, water heater plan. My water heater got a small pin hole in the pipe going into the tank. I called customer service and thoroughly explained what the problem was. Of course it was on a weekend and could not get anyone out. But I was told they would send the emergency claim to the contractor they contract out. Well couldn't get anyone until Monday. I was told they would be out between 2-4. Didn't show up until 6. Now been out of water since Sunday 2 days now no water and nowhere to go... Guy comes in and states cant fix I need to call Nicor I need a plumber to replace the pipe. I call Nicor solutions and ask why they would send this guy when I thoroughly explained to them it was a leaking pipe????? All I got was I'm sorry for any misunderstanding... Really????? I have no water 2 days now. The people they contract out are useless... They know nothing. Them I'm told by solutions that plumbing is not included in my contract only the tank.. Really??? that's not what was told to me when I got the plan. Again all I got was I'm sorry for any misunderstanding and that it wasn't explained better to you... Really???? Total waste of my money. Useless customer service they evidently don't listen to well when you tell them exactly what the issue is..... And they lie about what's covered and what's not.... Nothing but aggravation for 3 days now.... And still no water.. Thanks Nicor solutions your company is useless.. Going with a different company with better service...You don't even deserves the 1 star.... read more