Great store! Excellent prices! Staff was very helpful. Store was clean. Glad I found out about this store definitely coming back.

I absolutely love once upon a child. I would say about 80% of my daughter's clothes come from here. I have never sold to them so I can't speak on this part but the buying has always been a pleasant experience. read more

It is always a pleasure to shop this store. Everyone is so helpful...especially Ayla! I was confused about sizing and she steered me in the right direction. Her happy and positive disposition made shopping fun! I highly recommend this store. Everything is always in great shape and the prices make me smile. read more

After selling here for several years, I just don't understand. They act incredibly picky and offer you mere cents for items they purchase from you, then turn around and sell them at a ridiculous profit. They purchased an expensive brand of rain jacket from me with several other articles of clothes for $5 and I saw the same rain jacket on their rack about a month later, for $27!!!! It was a discontinued style and colorway (and sale size), so there's no way it was a multiple. The entire store reeks of a strong perfume and it takes multiple washings to remove. The icing on the cake was the $17 I spent on two used, torn, stained Halloween costumes the other day. Upon paying, an employee told me I had $25 in store credit. I was pretty thrilled - finally this store was paying off! Then another employee leaned over to help since the original so employee was having trouble and said "it's expired". I asked what the store credit could've possibly been from because I always cash out from their purchases. It's always less than $10 (despite multiple bins being brought in). The employee said it must've been from a return - again, inaccurate because I've never made a return. I told her I was not aware I had a store credit, nor did I know it had an expiration date so how was I to know? She literally shrugged her shoulders and said "I'm not sure". So I'm done with this store. I'm sad to say, but it's just way too overpriced for me to continue supporting them and their practices just don't seem ethical to me at all. read more

Wow what a piece of sh@& there is a older lady maybe 40 she yelled at my son who was looking and not touching but she didn't like they way he was looking and yelled at him to stop he had no idea what she was talking about. Hopefully people read the reviews and go somewhere else. read more

MY 5 year old son lost a pair of roller blades that we discovered were sold to Once Upon A Child - Winchester, VA. They sold them to someone else who ended up returning them to the store so that we could get them back for our son. When my wife went into the store to get them back they had an attitude with my wife from the start IN FRONT OF MY KIDS. At no point in time did they show any compassion or empathy towards us concerning how a 5 year old might feel in these moments and it culminated in them telling my wife to file a police report to have them returned to us. This is not how you handle these situations. read more

Great collection of gently used infant and children's clothes, equipment and some toys. I found a really good Fisher Price high chair for when my grandson comes to visit. The cost $25. Can't beat that! read more

I've called ahead multiple times before going in, asking what season or items they are looking for and brought in those items. I have a little boy and every time I have gone in there, with the items they said they are looking for they refuse them, because they have no more room for boy clothes. They have so many racks of girls clothes and maybe 2 racks for little boys. read more

I called ahead and asked what the prices would be; they said they sell for 50% original price and would give the seller about half that. So I packed everything up and brought it in, and waited TWO HOURS because there were three people ahead of me in line! It should now have taken so long. Then they tell me they liked everything I brought and I said ok great what are the prices? THEY WERE NOT WHAT THEY SAID OVER THE PHONE. A $279 Jeep all terrain jogger lightly used for less that a year I was offered $20!!!!!! TWENTY. That's like 7% not 25% like they say over the phone. But I had spent HOURS WAITING and picked a bunch of stuff out so I sell the $70 swing for $10 (also not 25% and it was in great condition) And I go out to my car to get cash I come back in to the three of them talking trash about other infuriated customers. "Oh she wasn't even the worst.... one time we had to ask a lady to leave because she was yelling, there are kids here!!" Bad customer service and they don't value higher quality items. read more

Owner told me to call her to talk about my terrible experience. I have since tried to call her twice and the employee said that she is NEVER in the building. Since leaving my 1 star review, this company has had their cronies leave multiple 5 star reviews on Google all within a 24 hour of my review. Shady business tactics. read more

Starting to regret consigning 2 totes here. One drop off had at least 10 barely used shoes, some were even in original boxes and with a plastic tote full of barely used winter clothing including snow suits and I only got $45. read more

BEWARE of selling to this store. I had a good experience the first time I brought in clothes to sell, so after spring cleaning I brought in a couple boxes of the best stuff my kids have grown out of. Thirty percent of it was new items with tags on that they'd never worn before outgrowing. I also brought in a bag of toys and one of books. While waiting for them to evaluate my stuff I had a look at their selection- I say this because I personally observed the books and toys there were not in great condition and not very clean. I couldn't find anything in the toy section I'd even buy for my kids, and books were torn, missing sections, etc. A large number of the clothes on their racks also had stains. None of this would be relevant really, as this is a used clothing store, except it made the treatment I was given by the staff, who evidently didn't want to take the time to look at my boxes, more shocking. They rejected all but a couple items that were on the top of a box, and the manager actually got in my face and raised her voice at me, claiming the clothing wasn't washed, and that it stunk from being in storage, and it was all too filthy for them to even go through. This was because I dared question their decision to reject everything, including new and nearly new items from very high end brands (I only brought high end clothes to the store, knowing what makes money in consignment and what doesn't). She and another girl loudly repeated several times their comments that everything I brought was too filthy to even be touched by them. Half the store at least could hear them and it was so shameful I left crying. Let me underscore- they were dishonest and rude to the point of treating me in a way that felt dehumanizing. The clothes were freshly cleaned and had just come out of my children's' closets with just a couple exceptions. The toys and books were all in at least as good condition as what you'll find if you shop there. There was absolutely no "stench" as the manager claimed. I smelled the clothes in the store in front of her (no smell at all to them) and again when I got home (in case I missed it while being sneered at and mocked publicly for my filthy clothes- still no smell). Unless the management were changed at that store, I would absolutely never shop or sell there again . It's not so much that they didn't want to buy the clothes I brought. They couldn't be bothered to actually go through the boxes, their choice, I guess. Maybe just don't claim you buy clothing if you can't be bothered to actually do it. But if they'd had the civility to treat me politely, or at least not like a filthy animal, the way they made me feel, it would have made all the difference. There are other consignment shops. I'd advise anyone to stay far away from this one. read more

Kind staff, quality stuff at good prices. As a mom of 4 I love this place and always check it out first, as well as frequently, when we're in the need of updating a wardrobe or looking for gifts. Their buy back policies are picky at times yes BUT that keeps the shopping prospects good and I understand supply vs demand they often face. read more

I am a new grandma so I went to this store looking for some toys. I came away with a big bag of wonderful baby clothes as well as a few toys. The store is well organized and chock full of items in beautiful condition. Prices are excellent, especially the terrific clearance items. I was pleasantly surprised! read more

They are always wonderful when I go in there!! And the lives on Facebook are so convenient during Covid times I love this place!!

Quick cash, poor amount given for your quality items. Will take your good items and pay you barely anything and sell a lot of poor quality items throughout the store for an unreasonable amount. read more

I've read the good and bad reviews on the various OAC stores locations in my region, so here's my take: My first time doing children's clothing resale was pretty cool. The store is well organized and I was fortunate to come when there was no one in line to get clothes appraised. The staff was friendly and everything happened without a hiccup. I will say some folks complaining about the company may want to give this location a go. Also, please, please be realistic with what you're doing. This process is designed for quick money, not the "most you can get". If you want top dollar, sell on eBay at your own pace. You will earn more but move much less clothing. Remember they need to turn a profit on every item so they will probably give you less than 70-80% of what it would be worth on your own. Also, ask before going about what season they are receiving for. I just did mine September 2018 so they weren't taking any spring items (eg shorts). We will be back when they open up for that time of year. read more

So I didn't know this was a franchise. I thought I would take a chance. I took in over $500 worth of Legos, and they gave me six dollars. Granted the container that I brought them in with which I was not giving to them had a little dust, grass on the bottom of the container which I was not offering (Thank goodness because the cost of 1 container is more then they gave me for over $500 worth of Legos). Maybe this is a place where you can get a bargain??? I will give away to any charity, school, church, organization that has to do with children rather than take the abuse of what they will offer you for your merchandise. I would rather take it to the dumpster. What a slap in the face read more

I came in yesterday and a girl named Karen helped me with my purchase. She was so sweet. They were extremely busy and she took her time and I didn't feel rushed. I will definitely be back! What a great selection of items and clearance prices! read more