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    On The Way Mini Storage

    1.0 (1 review)
    Closed 7:00 am - 10:00 pm

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    6 years ago

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    U-Haul - Athens

    U-Haul - Athens

    (12 reviews)

    I made a reservation for a U-Haul truck specifically with the West Athens location in Athens,…read moreGeorgia. One day before pick up I was informed that I now had to use a UHaul neighborhood dealer on Lexington Avenue named Oglesby Automotive. When I arrived, I found that the business was closed and I had to use the mobile app in order to check in and pick up the key. But of course There was no key Weir in the lock box. So I had to access Uhaul customer service then spent 20 minutes, confirming that the dealer had not put the key in the lock box to which I was being directed, but instead, I put it in the drop off box for people returning trucks. Of course I had no Lock code access to get into that. So we spent another 20 minutes trying to track down the code so that I could then open the dropbox pull out all of the keys in there to find the one for the truck which I had rented. On top of all of that the customer service rep told me I was gonna get a $50 credit and of course when I received my bill this morning I had no $50 credit and had to go back through you all customer service in order to get that secured. Terrible experience with Uhaul and specifically with this Neighborhood dealer in an awful part of town for which I never would've signed up for but I know Uhaul reassigned it over there because I was a one-way trip and they didn't want to give up any trucks from their larger dealers.

    TERRIBLE. Would give 0 stars if possible. Use U-Haul only if you're prepared to have your confirmed…read morereservation disregarded, be sent on a wild goose chase to locations within a 45 mile radius, have your trip delayed 7+ hours, and receive the rudest possible interactions throughout. Booked a month ahead, specifically for pickup at 2900 Atlanta Hwy. There is a pop up warning that you may have to pick up at a different location in the vicinity. OK, Athens area has dozens of locations. Day before, I get a call to pick up 40 miles away. Morning of pick up, new location calls saying they have no trucks available. I go to Atlanta Hwy for help & receive insanely rude treatment (eye rolling, told they have no obligation). Finally locate a gas guzzler of a truck 2x the size I need, 45 miles away. Uber to get it & the 1st truck has brake problems, the 2nd truck has "check engine" light on. Let me also note that every U-HAUL location I passed had many trucks on site. And that I encountered multiple customers also experiencing the same saga of events & treatment.

    On The Way Mini Storage - selfstorage - Updated May 2026

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