Premier Storage customer service is both professional and friendly. The storage spaces are clean…read moreinside and out and applying for space is handled quickly and they make it easy on the client.

I have been using this place for several months now and have been very happy here. The 2 employees…read moreI see are both excellent and very helpful, Emily has helped me several times. They also make me feel safe here coming & going. If I email questions I get a very quick reply. I had a door issue they were quick to respond and address. I like the code to get in & out so I can come and go as I need to. I chose a non climate control unit, because I need drive up access. Otherwise I think I would suggest you get one with climate control for your own comfort if you will be in & out. Not an issue with the facility, just a suggestion in general. It is a little pricey, and you need to have insurance on your items. It was easier to just use theirs, so that is what I did, no issues thus far. A few things to note that I was not aware of- There is nowhere to toss regular trash, I have to take it with me. They have a dumpster you can use but there is a monthly fee and it wouldn't be worth it unless you had a lot of trash to dispose of each month and I do not. They did offer to assist if I had a box or something as a one off which was very nice of them. The other thing that surprised me was it costs more to have extended hours access. I do not recall how much it was because the regular access hours are early enough and late enough for my needs so I think you'd only need it if you come really early or return really late.

Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

I made an in-person reservation on 11/25/25 for a first-floor unit and was instructed by Manager to…read morereturn on 12/5/25 to complete payment and move in. When I arrived as scheduled, I was informed by the associate working that my reserved unit had been given to an online reservation to another customer. I was told this happened because I was "not committed to my reservation ," which I found unprofessional and needless to say disrespectful . I was then offered a unit on a different floor, which did not meet my needs. Unfortunately, my time was wasted due to poor communication and lack of follow-through. With so many storage options available, I chose to take my business elsewhere. I would not recommend this facility.

Destiny went out of her way to help me out, after having issues with a trailer at the other…read moreLoganville U-Haul. I had paid at the other location, and she still treated me like her best customer. Fantastic service. Thanks so much Destiny!

Made a "reservation" for a trailer at 9am for a 5pm pickup. Uhaul sent by text a "confirmation". I…read moreleft work early to drive across town. When I get there "phillip" says oh, we rented that to someone else. You were supposed to be here at 9. NO phillip. I spoke with you (which he denied) and said very clearly that I would be there at 5 and would return the next day before 5. Then he said oh by the way, your truck is not rated for this tow. I used the same truck and trailer not long before... So I am now wildly inconvenienced. And displeased.

Great folks, affordable rentals, clean storage units, safe entrance and exit areas too.read more

Great service and the staff is wonderful. I have been with them for several years. Very nice group…read moreof people and my stuff is always secure!

They go above and beyond for their customers. The prices are the best around, I shopped around…read morebefore finally deciding to get a parking spot for my 1985 Toyota Minicruiser. They have all my future business. Thanka guys

The level of customer service at this facility surpasses any customer service of any business I've…read moreever dealt with. The price is great. The people that work there go above and beyond for any need. Could not be happier with this facility.

Allen runs an honest business and is someone you can trust with your belongings. No matter how…read morevaluable or for how long, Allen will make sure the doors into the storage buildings secure properly, the exterior lighting works and the area is clean. Once inside, the storage lockers are clean and the walkways are clear. He greeted us every time we arrived to drop off more items or to retrieve items. He answered every question we had over the phone, prior to our securing a rental space and the prices remained what he quoted us over the phone, once we arrived. As a parent out of state, you want your young adult children to encounter other adults they meet in the world to treat them with respect, courtesy and honesty. Allen did all of that and almost felt like family in the end. He knew my daughter was navigating this on her own as she interned for a season with the Atlanta Falcons and that she wouldn't be a long term renter and that didn't matter. He would do whatever he could to make her rental experience as smooth and simple and as affordable as possible. So if you ever need to store your belongings in the Flowery Branch area, you need to go to USA Storage Centers and ask for Allen. He's our guy and he won't let you down!

We had a unit for a year while we were moving out of state. Chrissy was very nice and really took…read morecare of the property. I think she has moved on as we have been dealing with Alan now. He is also very nice. I highly recommend using them!