The manager Adrian provided amazing customer service. I've never renting a storage unit, and she…read moremade sure to go through all the details. I especially appreciate that before we even began talking about any units she asked my name. She definitely went above and beyond what I expected and she took her time to show me a few different options! Adrian definitely made my day, and I'm thankful that she was so sweet the whole time! Even when my card declined, she was patient while I got my parent on the phone & used their card number. Definitely recommend this place solely because Adrain was such a pleasure!

This storage facility has a rodent infestation problem. I rented a climate-controlled unit from May…read more2026 to September 2026, choosing this property because it appeared very clean. Upon moving out today, I found all of my belongings covered in mouse and rat droppings. The contract clearly absolves the company of responsibility, but it's evident they need to improve their pest control measures. I was forced to discard several items and now incur the additional expense of disinfecting and cleaning furniture.

We needed storage last minute between the 3 weeks most UGA property management companies require…read moreyearly renters out of a current residence before allowing them into a new residence. I called their sister location in Athens who was full and they directed me to Watkinsville storage. I spoke to 4 people within 2 days from both locations. Each person could not have been nicer or more helpful. It was a refreshing experience. And when we rolled in 15 minutes before close 2 days later everthing was ready to go and in less than 10 minutes we were unloading into our unit. The unit was big, clean, dry and easy to access. Start here for any storage needs.

Very reasonable price. Helpful staff and the facilities were clean, well lit, and secure.read more

If you're looking to pay inflated prices to have your things ruined look no further. The air…read moreconditioning has been out in the building for at least 2 and a half weeks in 95°+ weather. I don't know how long it has actually been out because on the rare occasions building management responds to my emails they refuse to tell me how long it has been out. They have made no effort to inform renters that there is no air conditioning despite these being climate controlled units. The temperature in the building has gotten up to nearly 105° and likely even higher on the edges of the building since the thermometer is in the middle of the building. Management also doesn't seem to care and is not at all apologetic that they're not providing the services paid for and has given no date for when it will be fixed. Despite Storage Mart corporate responding to my review, I haven't heard from anyone. I called the main number over a week ago and was promised a call from the regional manager but never heard from them. Clearly they have no intention of fixing the AC anytime soon, avoid at all costs!

I would not recommend storing anything in their "climate controlled" units that actually need…read moreclimate control. I have had a 10 x 10 unit listed as "Unit Type: Climate Control" for 2 years and 2 months which I rented to store some items in while constructing a new apartment. We were in and out of the unit often over the two years, but didn't move large items so we didn't notice as mold and rust developed on large pieces. (We were usually opening the unit to add small boxes as we accumulated new things we wanted to store until our new construction was done.) The construction just finished and we were excited to set it up for immediate occupancy to rent out, but will not be able to do so because we will now have to replace and/or clean almost every large item that we stored. An entire antique family heirloom bedroom set with a mirrored vanity is covered in mold. (pics attached) A mattress that was in perfect condition when we put it in storage and had only been slept on a couple of times now has rust showing on the sides where the springs are touching the fabric. A stainless steel prep table shelf and the legs of an EZ Up Pop up tent were covered in rust. At first glance, it looks like there is thousands of dollars of damage. In looking over our lease and insurance, I see that it says that mold (and many other things--such as the rodent problems another reviewer mentioned) are not covered by insurance. And the climate controlled section says: "These spaces do not provide constant internal temperature or humidity control. OWNER does not warrant or guarantee temperature or humidity ranges in the Space due to changes in outside temperature and humidity." They should not call them "climate control" units because they most definitely are not. We could have saved ourselves thousands of dollars and just thrown everything away instead of putting anything into this storage unit.

Veronica is wonderful! The rental process was easy and the building are older the facility is…read morealways clean. Nice office too!? We always rent at Chase.

My second review. Still waiting for over 4 months to have my unit repaired. The onsite manager is…read morenice, but apparently a repair is out of her responsibility.

The owners are sweet as they can be and I highly recommended them over a big chain for all of your…read morestorage needs. They have several sizes of units to choose from along with some that are climate controlled. Best storage unit place in around. Highly recommend!!

I made a reservation for a U-Haul truck specifically with the West Athens location in Athens,…read moreGeorgia. One day before pick up I was informed that I now had to use a UHaul neighborhood dealer on Lexington Avenue named Oglesby Automotive. When I arrived, I found that the business was closed and I had to use the mobile app in order to check in and pick up the key. But of course There was no key Weir in the lock box. So I had to access Uhaul customer service then spent 20 minutes, confirming that the dealer had not put the key in the lock box to which I was being directed, but instead, I put it in the drop off box for people returning trucks. Of course I had no Lock code access to get into that. So we spent another 20 minutes trying to track down the code so that I could then open the dropbox pull out all of the keys in there to find the one for the truck which I had rented. On top of all of that the customer service rep told me I was gonna get a $50 credit and of course when I received my bill this morning I had no $50 credit and had to go back through you all customer service in order to get that secured. Terrible experience with Uhaul and specifically with this Neighborhood dealer in an awful part of town for which I never would've signed up for but I know Uhaul reassigned it over there because I was a one-way trip and they didn't want to give up any trucks from their larger dealers.

TERRIBLE. Would give 0 stars if possible. Use U-Haul only if you're prepared to have your confirmed…read morereservation disregarded, be sent on a wild goose chase to locations within a 45 mile radius, have your trip delayed 7+ hours, and receive the rudest possible interactions throughout. Booked a month ahead, specifically for pickup at 2900 Atlanta Hwy. There is a pop up warning that you may have to pick up at a different location in the vicinity. OK, Athens area has dozens of locations. Day before, I get a call to pick up 40 miles away. Morning of pick up, new location calls saying they have no trucks available. I go to Atlanta Hwy for help & receive insanely rude treatment (eye rolling, told they have no obligation). Finally locate a gas guzzler of a truck 2x the size I need, 45 miles away. Uber to get it & the 1st truck has brake problems, the 2nd truck has "check engine" light on. Let me also note that every U-HAUL location I passed had many trucks on site. And that I encountered multiple customers also experiencing the same saga of events & treatment.

Always come by to hand wash my old cars. Owner Pete is a great guy…read more Thanks for all the help Pete

Amazing business. Got into a small accident on the property of the car wash and the owner was not…read moreonly kind and understanding, he helped us resolve the issue. It is hard to come by honest and kind people now days. Thank you for helping us out!