Highly priced for value. Makes excuses for delay over 3 weeks in getting items back. Made 2 trips so far to pick Up items and still missing. Says equipment broken. Staff unprofessional. read more

Staff is very friendly. They also take care of the clothing and will not clean if they feel it will damage it (I have lost some to bad dry cleaners). A bit pricier to me but Im used to larger cities where theres more competition. Very fast and punctual. Highly recommended :) read more

On the Spot Dry Cleaning - Dry Cleaning Near Me - Gainesville, Florida

I brought a suit in to have it cleaned on Thursday and let them know that I needed it for Saturday morning. They said they'd have it to me Friday no problem. Apparently my suit coat had a small separation in the seam. Probably an inch long. So it's their policy to not dry clean anything with a hole in it. They didn't let me know until pick up. If they let me know in the morning I could have taken it anywhere or even repaired the tiny hole. Now I have no suit for my function Saturday morning. Thanks a million. Plenty of apologizing but their process is garbage. They had my telephone number and my email address. They could have easily let me know in the morning when they found it. Never again. read more

Customer service leaves a lot to be desired. Sorry for the long review, but I was flabbergasted by my last experience at this place. First 3 visits have spent about $200. Most of my husbands shirts looked great but I had told them that his cuffs and collars needed to be scrubbed. I've been getting our clothes dry-cleaned for over 15 years and always thoroughly check the clothes before hand for any stains. When I went back to pick up, there were about 6 out of 12 shirts that still had stains on the cuffs and collars. When I pointed it out, the staff was really nice and offered a redo. I said that would be great if we could try. One shirt oddly had a new stain/mark on the back - this particular shirt I had paid close attention to because it had a large ink stain on an entire sleeve. I didn't think it was unusual for them to offer a redo because that has been my experience at every other dry cleaner that I have been to and based on my prior experience at this place. Apparently for this dry cleaner it is. I went in to pick up the re-done shirts and got a talking-to from the owner that 1) if I want the collars and cuffs scrubbed, I need to tell them the first time (which I did - it would be nice if he got his facts straight) and 2) that he doesn't guarantee that every stain is going to come out and he's not going to re-do something 2 or 3 times (It was my first time and his staff is the one that offered! It didn't seem like that big of a deal) and 3) that if this is what I am looking for then this is not the right dry cleaners for me. WOW. When I finally got a word in and told him much of the above including he got very defensive and it was clear he wanted to make it seem like I had caused a problem. His words: 1) he was the business owner and policy maker (clearly, but since he wasn't there the initial day I picked up how would I know what his policy was),and 2) about his equipment - that no other dry-cleaner in Gainesville had it and that in his 21 years of business never had a new stain on a shirt (if that's the case, then they missed it the first time which is still problematic. The pink shirt was completely clean on the re-do so obviously the stain can come out). Regardless, he nor is equipment is infallible and perhaps customers didn't point it out. Although pregnant, I drove out of way my to come to this dry-cleaners and pay a premium on top of that because they are green and had done a really good job in the past. But I have never been spoken to like this by a business. It was their intention to make me the problem and not want to return. It worked. There are too many other dry cleaners in town that I can spend my money on. I recommend you do the same. read more

Did not provide an estimate at drop-off, so i had no clue how expensive this place is. Their prices may have been excusable if they did the job correctly: bad enough they can't get a stain out of a simple shirt, but they didn't press it either. No price reduction, no discount and no explanation for the lousy job. The woman behind the counter, "Dawn" is the rudest person I've ever met at any business that's still in business. Clearly, this establishment's goal seems to be to have no customers: I'll certainly do my part to make that happen. read more

Great service, clothes looked great... Only reason for 4 stars and not 5 is because it is a little pricey. 38$ to clean 2 suits and a skirt. read more

I was shocked when two relatively new shirts came back torn/ripped-and instead of offering to help/ instead of saying? 'Sorry'-- I received a letter scolding me for 'obviously' using bleach. These shirts have only ever been cleaned by 'On The Spot'. While I have LOVED the staff--and the store is so convenient-this encounter left me very disappointed+disturbed. I can not do business with people who try to 'pass the buck'. Our son majored in business, and was taught to support the 'client'--as L.L. Bean did when I called them about these shirts. L.L. Bean was great and quick to help---'On The Spot' was the opposite! I am sad to stop using them, but this encounter left me with little respect--I can not do business with people I do not respect. read more

We have been using this dry cleaners for a few years and have always been very happy with them! The staff is great and they do a great job! They take extra care with your clothes to make them come out as good as possible. I drive 30 minutes to come here and it is definitely worth my time. read more

They did a great job. Dropped off my items on a Thursday, they told me it would be ready the following Tuesday. 2 shirts and a pair of slacks, looking good as new for around $11. I'll be back again. read more

First time using On The Spot dry cleaners and would highly recommend them. Cleaned my white shirts to look like new. Used their Millihopper location. Going to use them the next time I need dry cleaning again. Heard that they have a home pickup and drop off as well. read more

I'd give them more stars if I could. I've been using this location since it opened and have never been anything but satisfied. John and his staff are unfailingly courteous, pleasant, and helpful--I've taken various items to them that required advice, special service, or help and have always been met with complete honesty and a willingness to go the extra mile for me to get the best results. I like that they're environmentally responsible. It says a ton to me about the integrity of the business that I see employees who truly seem to be happy in their jobs. I've read some reviews that say they're expensive, but I don't feel that way, especially for the quality and service I've always gotten here. I think they do everything you would imagine a cleaners would do, including delivery! Why would I go anywhere else? (They have more than one location in town, too) read more

Man, I've really struggled to find a place this great since I've moved out of state. They were always so honest and reasonable. I took a very expensive and delicate silk dress that a friend borrowed and fell in (sigh, Sharab memories) that I thought was stained far beyond repair. A few days later they called and asked if they could try wet-cleaning it at no additional cost to get all of the stains out, and after they did it looked like new! Most places just do whatever they want and charge you whether or not they can get the stains out. I'm very grateful for the years of service that they gave me in my college days! read more

Spiffy job on my hubby's shirts every time. My suits are still new looking after many uses too.

Front desk is great and helpful polite. But delivery times are terrible. They are almost always late in returning clothes. No apologies, no offer of waiving charges, no offer of free delivery or anything else. They have no explanation for their constant late deliveries. This has become far more prevalent in the last few days. In addition they are expensive when compared to their competitors!! read more