Matt came highly recommended by a hotel. Huge disappointment. Guests said after our wedding, "The music was great. The service was terrible." No one wants to tell the bride anything negative about her reception. That is how bad it was.
I hired On The Rocks for bartending and asked Matt for recommendations ten months in advance, for a catering service company to handle the table setting and food service since a restaurant was dropping off the food. He said, "Oh we can do that part too. No problem!"
He charged $4,980 for staff and linens/glassware/plates for a reception with 100 people. Matt was great when we first talked. Once he had our deposit, he turned into an arrogant bully.
He delivered sloppy/mediocre service, did not care about our reception and did not keep his word on many things.
During my walk through, I asked if arriving at 4 p.m. with three people (including him) was sufficient time to set all the tables and get the bar and buffet ready for a reception that started at 5:15. He reluctantly agreed to come at 3:30 instead, which still was not enough time given the skeleton crew. The venue manager asked, "Will coming at 3:30 give you enough time?" Matt replied, "That is as early as we are coming without charging her more."
By the time I realized my mistake, it was too late to find another company and I am sure Matt would not have refunded my $2,500 deposit. So, I hired a friend to come help with the table setting. If I had not done this, there is no way the tables would have been set by the time the guests arrived.
I asked Matt, "Will you be one of the people here from 3:30 to 9:30?" He said "Yes." On the day of our wedding, he showed up for 15 minutes and then left. His staff had no supervision the entire reception.
Here is what went right with On the Rocks: the servers did a great job of filling guests' wine glasses during dinner. Brendan was a great bartender and delightful and received many compliments. The staff did a great job cleaning up after the event.
Here is what went wrong. This is not the staff's fault. They were overwhelmed with 3 people trying to provide service for 100 guests and they had no supervision.
* Matt did not show up for the first walk through and his excuse was ridiculous. The walk through was scheduled two months in advance. We confirmed the week before and again the day before. On the day of the walk-through, I stood there with the groom, the DJ and the venue manager waiting for Matt. After 15 minutes, I texted Matt to ask where he was. He wrote back and said he had an issue come up. I said, "So does that mean you're not coming?" He wrote "That's correct." Not even an apology.
* I had to insist we reschedule the walk-through. Matt said it wasn't really necessary.
* The linen order was wrong even though I triple confirmed it with Matt in person and via email. The friend I hired to help set tables asked Matt to see the final order a week before the wedding and she caught the errors. It was not her responsibility to do this. The color was wrong and the order did not have enough linens to include the cake table and buffet. Matt did not even check the linen order.
* I bought candles for the tables. None of the candles were lit on guest tables when I arrived for the reception. The candles were only lit the cake table.
* My standards were low for the tables. I had no preference on glassware, utensils, plates, etc. I wanted cream linens and I wanted the votives I bought to be lit. Not a lot to ask. Matt ordered dark brown linens and the candles were not lit.
* The cake slices were tiny. We ended up throwing away an entire half sheet cake and another round cake and meanwhile our guests got miniscule pieces.
* The food was cold for many of the guests. The sternos must have gone out and no one from On The Rocks re-lit or replaced them.
* There was only one person serving passed appetizers to 100 people and she was clearly overwhelmed.
* On The Rocks staff did not come speak to the groom or me even once during the entire reception. The DJ brought the groom and me drinks. Why is the DJ getting our drinks? Because Matt did not have enough staff there.
* The friend I hired to help set the tables met me at the venue the day before so I could give her the place cards and table numbers. Matt should have been the one meeting me there since his company was responsible for setting the tables. I emailed Matt the night before the wedding with final updates on things like place cards and buffet signs. He never responded.
It appears Matt worked hard years ago to build his reputation now is coasting on it. His priority is his profit margins: charge as much as possible and give as little as possible. Upsetting. We cannot get our wedding day back. I would love to have our wedding day back and have everyone get hot food and great service, and a decent sized piece of cake and for the candles to be lit on the tables. That is not a lot to ask, especially for the price we paid. read more