I called on a Friday to schedule an emergency move for my daughter(her apartment had flooded)…read more Starla was so kind and understanding of the situation and willing to help wherever she could. She even put some time in after hours to help get things scheduled. Starlan was also available for any questions that I had about the process. Although I requested two movers, four showed up to help. Galen, Jamie, Dave and Connor were very efficient, super nice and arrived prepared. They made the process so easy for my girl. I can not thank them enough for the kindness they showed to me and my girls throughout this stressful time. Zen Relocation cares about the people, not just the job. These guys are top notch!

I recently used Zen Relocation for my move I'm SO glad I did!! Galen & Connor are top-notch…read moreprofessional movers. They were kind, respectful, friendly, very helpful, very hard workers who always had a very positive attitude and they took great care of my items & furniture. Not one thing was damaged! They had to bring some heavy items up 3 flights of stairs! I highly recommend this company. I will definitely be using them again & will mention them to my friends. Thank you Galen & Connor! You made me feel much more relaxed on my moving day because I knew you had everything under control!

We had a partial move of our home furnishings to our new home a few miles away. The Higher Ground…read morecrew did an outstanding job protecting all our belongings, punctual, very cordial and professional. I would highly recommend them and would not hesitate to use them on our next move.

Moving is one of the top 3 stressors an adult will go through. We moved from Wyoming to Bend and it…read morewas stressful and awful but while on the road, I called Higher Ground and got to talk to Ruby and she assured me that they were the best. I was skeptical but went in on them. I can admit I was wrong, it was everything she promised. 4 amazing, hard working professionals is what I got. Stress free and always with a smile. I couldn't ask for a better experience. Worth every penny! Thank you TJ, D, Phil, and Kevin! I will not hesitate to call on my next move.

Great job. All my stuff was moved out in a quick easy manner. Very polite and professional…read more Reasonably priced. Would use them against n if needed.

What follows pertains to the Bend College Hunks franchise. It is hopefully not typical of all…read morebranches. Having had a reasonably positive experience with junk removal (one time), I accepted an estimate from College Hunks to move my possessions from Bend to Corvallis, OR. Prior to the move I had already boxed 90% of all household items and pre-moved fragile and expensive items. For the most part only clothing items and furniture needed move prep. Since I was simultaneously loading and (later) unloading miscellaneous items into a rental cargo van, I was not able to oversee the movers full time. I was also not able to inspect every item prior to their departure at the destination. It was only some hours later when I started rearranging items to make space that I discovered a floor lamp had been damaged. This lamp is metal and cantilevered and requires a heavy base weight for stability. Almost the entire weight (a type of mortar with a plastic bottom facia) was missing (see image). A few bits of plastic littered the floor under the lamp. This amount of damage debris could not reasonably have gone unnoticed whether it happened during loading, in transit, or while unpacking. The lamp was unstable even with the cantilever arm folded against its support. There was no mention of this damage by the move crew or the foreman. I see this as dishonest. I gave the movers a tip before their departure. Big mistake. I suggest you unpack and inspect your belongings before making any judgements on tipping. You can always provide one later. I promptly contacted College Hunks to notify them of the damage (I had opted for the more expensive "replacement" insurance). The process was not easy. Calls were seldom picked up or returned and most communication was via email. Eventually, I provided several images to support my damage claim. When there was no follow up I tried calling again and at some point reached Morgan Parker (the owner?). She was unaware any images had been sent so I emailed the images again, this time directly to her. More delays until I was informed that "a check will be sent." What? Several days later a check arrived via USPS with no cover letter explaining the amount, just a blank sheet of paper. In one exchange I had said where the lamp was originally purchased. There is no evidence this store was ever contacted. There were no discussions of the lamp's value or my cost to replace it. How the check amount was arrived at remains a mystery. I have heard nothing from College Hunks since receiving the check. When shopping for a replacement (in function) from the original store, even the lowest cost lamps were more than the check amount. Since receiving the check no calls have been picked up and there has been no response to messages. In desperation I reached out to College Hunks customer service. My inquiry was handled by several separate individuals with no end result. I was informed that each branch is a franchise and managed locally. I was told they would "reach out" to the Bend office, but it's been eight days and still no response. "Certified professionals?" Is it professional to conceal damage? Is it professional to stonewall damage resolution? That's doubtful. Disappointed? Yes. One would think College Hunks would exercise more influence over their franchises if only to protect their brand name. Look carefully at the four star rating. Over twenty percent of the reviews on this site are one star (18 out of 86). Make that 19 out of 86! Caveat emptor.

We have used this company twice, once locally and this past spring for a move from Oregon to…read moreMontana. If I could give them 10 stars I would. Jason is professional and went out of his way to help make our move with only a few days notice. He and his staff went above and beyond in keeping us informed with the move. I would highly recommend this company for anyone looking for an honest, reliable and safe move. Jamie

Jason and his team were phenomenal on my move last week. He and his staff were very professional,…read morepunctual and really worked hard. Jason's many years of experience really showed. They wrapped everything that could possibly be damaged and took extra pains with the boxes with my dishware and breakables. When I unpacked, there was NO DAMAGE to anything. This is the first time (in over 15 moves) that I can say that. Although my move was just across the state (and they generally do much bigger moves than mine), they fit me into their schedule on less than two weeks notice which saved me. They charged a very fair price for their services and the final amount and the estimate given were virtually identical. The move occurred in a howling snow storm and the destination required some gnarly driving conditions, but Jason and his team actually showed up a little early on pickup and delivery. If you are in central Oregon and want to support a local business that takes real pride in service, call Jason. He may take a little while to get back to you because he is on a job but you won't wait long and you will be in the very best of hands.

Excellent experience with Bend Brothers moving. Spoke with the owner and got a very detailed and…read moreattentive quote and explanation of how they worked. The crew arrived on time, went out of their way to protect doorways and floors and did excellent work. The crew was friendly and professional. Everything is moved and put back together ... I feel completely moved into my new house in less than a day!! I wouldn't think of calling anyone else after yesterday's great experience.

We are "officially" in the house!…read more After a cross country POD journey, and having to transfer our "life" into a Uhaul 160 miles from our home because POD's would not deliver to Bend Oregon, we drove the truck over Mt. Hood, and then we connected with the best, most professional and courteous, meticulous Bend Brothers Moving to help us unload. Cody and Jesse were awesome. I would literally hire these two guys on every future move of my life. There is a reason this company is voted "Best in Bend." They carefully laid out protective barriers on the floors, doors and walls. They were friendly, respectful of our worldly possessions, and kept insisting they would stay and move boxes and furniture anywhere in the house (even though our only goal was to get everything unloaded from the truck and inside in a pile). Thank you #bendbrothersmoving for completing our 2 month journey, from Atlanta, back home to Central Oregon. If I could give you a 10 star rating, I would!!!

All moves should be this easy! In researching local movers, it was the Yelp! reviews that helped me…read moredecide to hire Just Solutions Moving versus the other movers I had found. Glad I did! Ryan, the owner, and his team were friendly, professional and clean cut. They were efficient and took great care in ensuring my furniture and items were not harmed in transit. Moves are difficult enough without the movers being a problem, too, so Just Solutions gets my highest marks considering they made the move so easy, really a piece of cake. And we had a bunch of stairs both coming and going. When an issue did arise, it was handled quickly and easily. This is a can-do bunch! Hire them; you'll be glad you did.

I am really surprised by how good the reviews were and how poor the service was…read more I called them on June 30th and left a voicemail that we needed a mover. I did not receive a call back until July 7th. When I spoke with them on the 7th they made an appointment with me to come out on the morning of July 9th to evaluate what needed to be packed and moved. They didn't show up and didn't call me to let me know they were not coming. I called them the next day to see what happened and left them a voice message because no one answered. Today is the 14th and I still haven't heard a thing from them. They may be great movers of your belongings IF they call you back and IF they show up to their appointments. It is the summer and I understand they are very busy but all they needed to do on the 7th when I spoke with them is to tell me that they are scheduled to capacity and could not take on any more clients. Taking on more than you can handle and then failing to meet modest expectations is not a great business strategy.

Moving sucks. It sucks a whole lot less when Bradley and his crew do the job for you. We moved…read morefrom Bend to just outside of Vancouver, Washington with PMS (Professional Moving Services). They did everything they said they would do, got the stuff here with breaking anything and were just a pleasure to work with. Calm, cool, collected and very, very professional. We had far less anxiety than we would have with anyone else. If you need to move give these guys a call. They'll do the job right and do it for a fair price. You won't be sorry.

I do not recommend this service. We asked for them to pack our U-Haul as I was not able to pack…read morethe truck. The team that they sent out to us was a joke. The main guy arrived late and the new guy stood around not knowing what to do. The one guy was new, so I get that he did not know what to do, however, the other guy said that he has been with the company for a while. However, we did not know that they would take twice as long and that this would be a training session. We offered to help to make things go faster, however, he said that he did not want us in his way. Very disrespectful. I had antique furniture and explained that to them but the one guy who had been with the company longer, dismissed me and while I am standing right there, he tells the "newbie" to ignore what the customer says and that you just need to pack the truck. When they finally got done, they charged up an extra $450 for the "overage" of time. I told him that was not our fault that you were taking longer because you had to train someone. However, he did not care and told them (the office) to charge our card. We also kept telling them that they needed to hurry up as the other crew that is unloading will be waiting. Well when we finally got going and the other crew was waiting for us so that they could unload, we found several things damaged. I had a box that said "Fragile" was shoved into spots that it should not have been. Precious items that I have had for over 20 years, broken and destroyed. Items that were my late mothers, gone and I can't replace those memories. So, it did not matter if it says fragile. Our kitchen table scrapped/scratched and chunks of it gone. I am not sure what they were doing, but we had to be a new table as this one was destroyed. Even though this crew was better and more respectful, when they were moving things into the home, they hit the walls and put gauges in the wall. So, now we had to repair the wall. They also allowed us to help unload the truck too. My antique furniture broken and can't be repaired, fragile items crushed and irreplaceable. So many items are broken due to the carelessness and disregard. I am devastated! We reached out to the owner and nothing. So, do not ever use this company!!!

These guys were Awesome. Harley, John and Sean were very professional and conscientious handling…read moreall of our belongings very carefully. They are very knowledgeable and know how to pack using every inch of available space. Things were packed high and tight for our cross country move. Thanks guys you were a joy to work with!!!!!

I have moved at least a dozen times in my life and this has by far been the worst experience and…read morebiggest nightmare of my life. Hired Proud American for a long distance move (Boston to San Diego)and they brokered out my move to unreliable movers that are impossible to work with. On Trak Movers picked up in an unmarked truck, and charged me an extra $400 to move my couch down 4 flights of stairs. This was after I refused to pay $800 (first lie). This company held my stuff for a week and then handed it off to another company MMG Moving without my knowledge or consent. I was told they would give me 48 hours notice prior to delivery. MMG called less than 24 hours prior and told me when they were coming, refusing to work with me on a date/time. I told Proud American and On Trak movers (multiple times) that my building requires a reservation in advance to reserve the loading dock (as do all buildings in San Diego or any city in this country-standard!) Jeremy from MMG refused to agree on a time the loading dock was available and said if you can't do 9am today too bad then we are forced to move your stuff into storage and can't give you a delivery date. I called the MMG office and spoke with a woman that confirmed delivery on June 15th at 3pm. The following day they called and refused delivery and apparently moved my stuff into storage. It's now 21 days later I do not have my stuff or a delivery date. No one will return my calls or confirm a delivery date. This company MMG is impossible to work with and Proud American has accepted no responsibility. Jeremy at MMG is absolutely impossible to work with and has no interest in helping get my things delivered. Tori Brooks at Proud American is the person I originally spoke to and she has done nothing but lie every step of the way, nor will she send me a copy of the contract that I have asked for 3 times. Ava the dispatch manager my case was escalated to told me she would take care of it and she is no longer answering my calls. No response in the past 24 hours. I have spoken to all 3 companies and no one is willing to help me or taking responsibility to get my things delivered. Absolute nightmare. I have asked for a copy of my contract 3 times and they refuse to send it to me. Close to $10k later I am forced to hire a lawyer to get my stuff. I have also filed complaints with BBB and FMCSA. RUN as far away from this company as you can. You have been warned.

These folks did a fine job overall either my move, but because they miss-set my expectation on a…read moredelivery date, I'm downgrading my stars for them. I appreciate the initial meeting with their move coordinator and felt like that process was easy and well/communicated. The pricing was about what I expected for my cross-country move. The team that came to pack and load my stuff was awesome and is the main reason I would recommend the company overall. They showed up on time, communicated well, and knew what they were doing. That said, some of my stuff was ridiculously packed...wrapped in layers and layers of paper and then wrapped in packing tape very VERY tightly. And this was for plastic containers of things like moisturizer. Lots of non-fragile things were unnecessarily wrapped up, in my opinion, and this made it tough to get unpacked later. Because I had a cross-country move, I was given a range of delivery dates, which was fine with me. But at some point of the trip I was updated with an actual delivery date, and they missed this. I get that in the big picture of a massive move like this a missed delivery day won't ruin my life. But a lot of planning and expectation gets pretty rattled and quickly kills the excitement of settling in a new city. So for me, this was a HUGE miss on their part. I realize the missed delivery wasn't the fault of the individuals I was working with but could be chalked up to big corporate scheduling to maximize profit. Nonetheless, it's frustrating for me as the consumer. I was also disappointed that I never heard from my move coordinator once I contacted him about the messed up delivery. I felt like I didn't have an advocate and was just at the mercy of whatever. That really sucked, in my opinion. Anyway, I would recommend this company for local moves for sure. For out of state stuff, I don't think my experience would have been all that different t with another shipper, so I think my recommendation is to just ignore all "dates" you get and don't put any plans in place that would require dates to be met. Tough to do sometimes, but I'm afraid the issue isn't solvable.

In the fifteen years we have lived in Bend we have had three moves for which we needed professional…read moremoving services. For those moves we used Prestige Moving and Storage, the Allied agent in Bend. Each time we had a stellar experience for the packing and moving being carefully executed. They did exactly what they said they would do, exactly as they promised to do it and every person we worked with, from management to office staff to the guys doing the heavy lifting were professional and friendly. Given we needed to store furniture and belongings with them for a few months each time, we also had a top notch experience using Prestige for that service as well. All in all, at each step we felt as if our belongings were treated as carefully by the Prestige team as if they were their own. In fact our experiences with Allied were the best we've had of the several interstate and intrastate moving experiences before moving to Bend. We are hoping to move from Bend in the not too distant future and Prestige will be the company we'll use for that move too because we trust them to do it right. There may be movers who do as good a job as Prestige, but in all our years of experience, we haven't found a mover who does it better.