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    Bear Creek Storage

    5.0 (3 reviews)
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    CubeSmart Self Storage

    CubeSmart Self Storage

    (8 reviews)

    Alright, there I was, a COMPLETE newbie to self storage…read more The complicated family option was beginning to look more and appealing as I scrolled through the list of options here in Bend. Thank all the powers that be that I landed on Cube Smart Self Storage! Barbie and her manager (whose name escapes me! But she's incredible) were so friendly and helpful from start to finish. Despite my apprehension, I felt completely empowered and informed the entire time. The facility itself is amazing, clean and well maintained. I'm so grateful that I stumbled onto this storage space and I'll be a customer for as long as I am here in Bend!

    We've had excellent experiences with the Bend, Oregon CubeSmart on NE 4th Street. It's a new…read morefacility, spotlessly clean, secure, and well-organized. It is climate-controlled (AC in summer; heat in winter), so that is very helpful for storing our stuff. The staff are friendly and helpful, and Barbie, the manager, explained clearly everything we needed to know. Our move-in (with a commercial moving van) went flawlessly, and since then, we've gone by at various hours to put additional stuff in the storage unit. There are always plenty of carts available for transporting our stuff. My only (small!) suggestion for them is to get a better loading ramp, with a smoother surface, to facilitate wheeled carts. I think they're on it already, though--when I talked to Barbie, she said they knew it was difficult and they planned to build a better ramp.

    Alliance Storage - 2nd Street Monument sign

    Alliance Storage

    (15 reviews)

    Avoid Alliance Storage at all costs. This is your sign…read more I only needed a storage unit for two weeks while moving between rentals and was told over the phone that although they don't offer weekly rates, I could pay for a full month and then receive a prorated refund for the unused days, as long as I gave 30-day notice up front. I agreed, gave notice right away, and confirmed that I'd only need it for a couple of weeks. That should've been the end of it. But from the very beginning, this company operated unethically. First red flag: they charged my card before telling me the price or confirming anything. They literally said they needed my card info to proceed, then charged it immediately--without ever asking if I wanted to go through with it. When I confronted them about it, they blamed it on a new employee "in training." If that's true, there should have been a trained staff member supervising the call. Second red flag: when I moved out after two weeks and took photos of the clean, empty unit, they didn't respond for two days. When they finally did, they said they weren't going to check the unit until the end of the month and that I'd be charged for the full month anyway--completely contradicting what I was told and agreed to. I even showed them the text message they sent confirming I would receive a prorated refund for the unused days. I told them that even if they misspoke, they should honor their word and make it right. They refused. No apology. No ownership. Just bad business. This company is raking in money from tenants and providing bare minimum service in return. When given the choice between doing what's right and stealing $100 from a short-term customer, they chose the latter--even after being confronted with proof of their own words. If you're reading this and looking for storage in Bend, do yourself a favor and look elsewhere. Alliance Storage is unethical, misleading, and not worth the hassle. They charged out the ass for admin fees (clicking a few buttons on the computer) and tried selling me a lock for $20 that you can get for significantly less at Walmart. They lost my trust permanently over a refund they promised and then refused to honor.

    Refuse payment. Horrific taunting emails. Worst experience of my life. I have contacted the parent…read morecompany and district manager for help dealing with this facility. I have done everything in my power to communicate. My emails are ignored. Calls refused. Listed my property for auction. No notice sent! Wrong address on my account! Not my address in any way! It's been such a nightmare it should be a movie.​​

    Bear Creek Storage - selfstorage - Updated May 2026

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