We have had storage units at NWX Self Storage for years. The property is always clean and easily…read moreaccessible. Management is very responsive to all of our needs (borrowing supplies, fixing doors, etc.). And the location is great!

Our experience with NW Crossing Storage was excellent for the several months we needed their…read moreservice. We had a complex move that involved multiple storage units and changing schedules. Monica was amazing and helped us throughout the process to minimize our costs and meet our needs. We are happy to be in our new home and no longer need storage units, but we know where to go if we ever do.

I reserved a uhaul at 6 am. It wasn't ready and we had to come back 3 hour later to which the…read morefemale worker thought was funny saying "so much for that early start". As if it's a joke that I am now 3.5 hours behind. Then, I asked for the check list to mark the gas (which was on E) and any damage to the truck. Of course, she didn't have that either. I ordered a dolly, that wasn't there either. Then she told me to be quit and listen to her. Went as far as to touch me to tell me "time out". Definitely do not go to this woman. She has no clue what she is doing and her customer service is terrible!!!

This is my 2nd time renting a unit here. The first time around I didn't know about yelp. The…read morestorage units are clean and kept up and the staff is very friendly. This place is very easy to work with and make payments. My only gripe is that they don't accept Amex cards. They accept other cards though. I would recommend this place to anyone looking for storage.

highly recommend. had a small issue and James G in customer support jumped on it and got it…read moreresolved quickly and to my satisfaction. true A+. customer service

These guys put their tenants first. They call if there is a billing issue, rather than just…read moreautomatically impose a late fee. One or more times my kids have left stuff (trash) outside the unit and they gladly dispose of it. They are just the best. I have been with them for almost 6 years now and they have only raised the fees once and I think it was only a small amount. 5 stars for All Star.

FALSE ADVERTISING!!!!! ILLEGAL PRACTICES!!! Whatever price you see on their website, QUADRUPLE it,…read morethats what you'll be paying in a few months! They apparently strongarm / coax new customers, who have no idea their super sweet deal is going to become the MOST EXPENSIVE UNIT IN TOWN in a few short months, to leave a 5 start review on another review site, to off-set ALL OF THE HORRIBLE REVIEWS like this one! :D But over here they cannot be bury the truth, and it's blatantly clear just how bad they suck! The unit I pay over $200 a month for is advertised as approx $50/mo promo price & approx $100/mo regular price! Use one of the ETHICAL storage places in town who advertise their REAL PRICES! There's another with a 2 letter abbreviated first name... they are AWESOME! I will be moving ALL of my belongings to them soon, after I report these lying thieves to three different governmental agencies, SUE them for FALSE ADVERTISING and recoup the thousands they have stolen from me! Karma's a B* US Storage.... Good luck with that!

Their rent hikes are nearly double. Watch out. I just went from 175 to over 300. I do not recommend.read more

this was so easy and convenient way to move. Especially if…read moreyou want to take your time and be organized. They were wonderful to work with

Due to very poor and unprofessional communication, I cannot recommend Storage 2U. I filled out a…read moreform on their website a month ago, and also called on Feb 9th, requesting a reservation for a unit for March 11th. I was told on the phone by the Central Oregon division that yes I could have a unit delivered on March 11th. I did not hear anything further after that. I called again two more times requesting more information and confirming that a unit will be delivered on March 11th. I called on the day of expected delivery, March 11th asking when the unit will arrive and was told perhaps in the next few days. I reminded them that I was told March 11th was confirmed. The person on the phone at that time said no, they did not confirm a date for delivery at all because they never received a rental agreement. I was never informed that I needed a rental agreement to reserve. As a result, I had to search for another company to resolve the mistake made by Storage 2 U, they never admitted their error.

I paid for a storage unit in advance, drove 6 hours to the location, and when I got there, it was…read moreclosed because the, apparently, one employee was out sick. So I was left with nowhere to take my belongings and there was nothing they could do to help me... I fortunately found another place to store my belongings but, if I hadn't had that luck, I would've had to take everything back home with me. Do not trust this company! I'd give them a -5 if I could.

Several locations, the one I use is nice. I had a storage with them when I first moved back and it…read morewas convenient, clean and easy. The staff are friendly as well.

I love nw self storage in bend and the location on century drive! They have been amazing and really…read morework well with the customers ! If you go to the industrial way location ask for MILES! He was extremely helpful. Never had a better experience with a storage unit compared to portland these storage units are awesome! Definitely coming back when im in between moving!

Avoid Alliance Storage at all costs. This is your sign…read more I only needed a storage unit for two weeks while moving between rentals and was told over the phone that although they don't offer weekly rates, I could pay for a full month and then receive a prorated refund for the unused days, as long as I gave 30-day notice up front. I agreed, gave notice right away, and confirmed that I'd only need it for a couple of weeks. That should've been the end of it. But from the very beginning, this company operated unethically. First red flag: they charged my card before telling me the price or confirming anything. They literally said they needed my card info to proceed, then charged it immediately--without ever asking if I wanted to go through with it. When I confronted them about it, they blamed it on a new employee "in training." If that's true, there should have been a trained staff member supervising the call. Second red flag: when I moved out after two weeks and took photos of the clean, empty unit, they didn't respond for two days. When they finally did, they said they weren't going to check the unit until the end of the month and that I'd be charged for the full month anyway--completely contradicting what I was told and agreed to. I even showed them the text message they sent confirming I would receive a prorated refund for the unused days. I told them that even if they misspoke, they should honor their word and make it right. They refused. No apology. No ownership. Just bad business. This company is raking in money from tenants and providing bare minimum service in return. When given the choice between doing what's right and stealing $100 from a short-term customer, they chose the latter--even after being confronted with proof of their own words. If you're reading this and looking for storage in Bend, do yourself a favor and look elsewhere. Alliance Storage is unethical, misleading, and not worth the hassle. They charged out the ass for admin fees (clicking a few buttons on the computer) and tried selling me a lock for $20 that you can get for significantly less at Walmart. They lost my trust permanently over a refund they promised and then refused to honor.

Refuse payment. Horrific taunting emails. Worst experience of my life. I have contacted the parent…read morecompany and district manager for help dealing with this facility. I have done everything in my power to communicate. My emails are ignored. Calls refused. Listed my property for auction. No notice sent! Wrong address on my account! Not my address in any way! It's been such a nightmare it should be a movie.​​

​I rarely leave reviews, but after our recent experience with the manager, Rosa, I feel it is…read morenecessary to warn other business owners. My husband operates two local companies, and we currently rent over 10 units at this facility. Despite being high-volume tenants, we have been treated with a level of hostility that is frankly unacceptable in a professional environment. ​While my personal experience was a catalyst, it is by no means isolated. I have dealt with Rosa's unprofessionalism directly, but my employees have reported even worse treatment. Other tenants have also shared their own concerns regarding the management style here; I have strongly urged them to post their experiences publicly so the pattern of behavior is documented. ​Key Issues for Potential Tenants: ​Medical Neglect & Hostility: As a Type 1 diabetic, I experienced a low blood sugar episode and needed to eat immediately. When the manager approached, she bypassed all professional courtesy and began shouting, stating that eating on the premises was grounds for "immediate termination." Her total disregard for a medical necessity was dehumanizing. ​Retaliatory Business Practices: When we finally confronted her about this behavior and her treatment of our staff, she responded by issuing an "instant termination" of all our units. We are currently escalating this matter with corporate, as this is a clear case of retaliation against a long-term client for addressing legitimate grievances. ​Restroom Access: Management frequently locks the onsite restrooms during business hours--even for tenants with the access code--forcing people to walk a quarter-mile to find a facility. ​Lack of Presence & Pricing: Management is rarely available during posted hours, and without a fixed contract, we have seen rent hikes as high as 30%. ​A quick look at the negative reviews for this location confirms a consistent theme: Rosa is a significant liability to this business. We are in the process of moving our entire inventory elsewhere. Until management is replaced with someone who respects ADA requirements and basic professional standards, I strongly advise you to take your business elsewhere

Evicted me after one week because my service animal was with me. I would go to a different location.read more