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    Northwest Self Storage

    2.6 (11 reviews)
    Closed 6:00 am - 10:00 pm

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    3 months ago

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    3 months ago

    Evicted me after one week because my service animal was with me. I would go to a different location.

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    Emily B.

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    3 months ago

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    10 months ago

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    1 year ago

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    4 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    11 years ago

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    Avoid Alliance Storage at all costs. This is your sign…read more I only needed a storage unit for two weeks while moving between rentals and was told over the phone that although they don't offer weekly rates, I could pay for a full month and then receive a prorated refund for the unused days, as long as I gave 30-day notice up front. I agreed, gave notice right away, and confirmed that I'd only need it for a couple of weeks. That should've been the end of it. But from the very beginning, this company operated unethically. First red flag: they charged my card before telling me the price or confirming anything. They literally said they needed my card info to proceed, then charged it immediately--without ever asking if I wanted to go through with it. When I confronted them about it, they blamed it on a new employee "in training." If that's true, there should have been a trained staff member supervising the call. Second red flag: when I moved out after two weeks and took photos of the clean, empty unit, they didn't respond for two days. When they finally did, they said they weren't going to check the unit until the end of the month and that I'd be charged for the full month anyway--completely contradicting what I was told and agreed to. I even showed them the text message they sent confirming I would receive a prorated refund for the unused days. I told them that even if they misspoke, they should honor their word and make it right. They refused. No apology. No ownership. Just bad business. This company is raking in money from tenants and providing bare minimum service in return. When given the choice between doing what's right and stealing $100 from a short-term customer, they chose the latter--even after being confronted with proof of their own words. If you're reading this and looking for storage in Bend, do yourself a favor and look elsewhere. Alliance Storage is unethical, misleading, and not worth the hassle. They charged out the ass for admin fees (clicking a few buttons on the computer) and tried selling me a lock for $20 that you can get for significantly less at Walmart. They lost my trust permanently over a refund they promised and then refused to honor.

    Refuse payment. Horrific taunting emails. Worst experience of my life. I have contacted the parent…read morecompany and district manager for help dealing with this facility. I have done everything in my power to communicate. My emails are ignored. Calls refused. Listed my property for auction. No notice sent! Wrong address on my account! Not my address in any way! It's been such a nightmare it should be a movie.​​

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    This is the second time I have worked with Jodi at Organize Plus, and once again, the experience…read morewas fantastic. From our initial consultation, she was professional, compassionate, and provided clear communication, including a realistic project timeline. She took the time to understand our goals and created a personalized plan that made the entire process feel manageable. We worked side-by-side to tackle the project, which went far beyond simple organization. Jodi helped us develop a plan for selling unwanted items and even managed the delivery of donations to various local charities. Her non-judgmental and kind-hearted approach made the process stress-free and rewarding. The results of her work are amazing, and I am continually impressed by her talent. I highly recommend Jodi at Organize Plus--prepare to be amazed!

    I hired Jodi for help in organizing and packing up my house for a move. Jodi came to my home…read moreabout 5-6 times for 2-3 hours at a time. I had a house full of clutter and just too many things. When I looked at my clutter it was overwhelming to me. After hiring Jodi, she made going through everything easy, and we worked together very efficiently. I wish I had hired Jodi years ago. We did one room at a time. Jodi has a system that works and she takes all the charitable items away for you, and takes them to the appropriate organizations, so you are not left with a big pile of "stuff" to deal with. A huge weight has been lifted for me now that my house is organized and less cluttered. I felt her fee very reasonable considering how efficient she is. Thank you, Jodi!

    Northwest Self Storage - selfstorage - Updated May 2026

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