I requested service Thursday afternoon. The response was quick. I was informed that the next…read moreavailable time would be Monday afternoon. As I was only seeing Roaches every other day. I chose to wait, based on yelp reviews. Brian showed up on time and sprayed the whole building. He sprayed every where I wanted plus. I got a report from him, with the bill. For the work down I feel like it was a good value. I'm going to have him back for a follow up. Great info on bill (chemicals) and internet says yes to follow up. Very happy with the service!..... Today's Wednesday and I keep looking but nothing!....

We had a mouse in our basement and grizz was extremely helpful in getting rid of the problem :)read more

Orkin deserves all the stars! From my first call to the technician arriving at my house, the entire…read moreprocess was smooth, reassuring, and extremely professional. The technician took the time to show me exactly where the issue was coming from, added protective mesh to block the entry point, and explained everything in a way that made me feel confident and safe. What stood out the most was how kind and patient they were. They didn't rush through the appointment and made sure every concern I had was addressed. As a homeowner, that means everything! If you want a pest control company that is thorough, honest, and genuinely cares about helping you, Orkin is the way to go. I'm so grateful for their help and definitely recommend them!

Awful. I used them for a few years and I totally regret it! They came every month to spray and I…read morewas always told that he didn't see any "activity" and that everything looked good. However, I was vacuuming webs daily- so I knew that wasn't true. $100 a month for someone to lie to my face and not take care of the issue. He was in and out. I would definitely NOT RECOMMEND this company to anyone.

Harries was very professional, He showed up on time. He put your mind at ease and he did a great…read morejob!!

Raccoons damaged the roof which, causes leaking in the house. I didn't realize , you need a…read morewildlife exterminator. Harris came out the same day and gave a reasonable price. Traps were set (on the roof) and around the home. No issues with communication (for five days). He checked and reset the traps every morning. Highly recommend and very pleased.

Orkin is NOT it. Absolute scam with no regard for customer care and concern. I hired Orkin to do an…read moreinspection, they immediately sign you up for a monthly subscription with an initiation fee. As long as they send someone to your house, they don't actually care if the pest problem is fixed...you will be billed regardless of the outcome of the services they provide. They will also send an inspector out who will likely put a 4-5 figure quote in front of you as another money grab attempt. I've seen much better customer service and resolution of pest problems with Terminix in the Chicago area. I warn you...I DO NOT recommend using this company and urge you not to pay the initiation fee as they will not refund it even if their team does not control or fix your pest issue.

Very Poor Customer Service there a note stating do not service my house if no one is home they keep…read morehaving these different people come and service my front porch and billing me for full service. I have when back and forward with them every 2 Months for 2 years straight this a Scam of a company I been with them for over 10 years and the service is terrible now

I highly recommend this company. Gary was both thorough and thoughtful. He was knowledgeable about…read morepests and termites and was very honest with us. And their prices were better than other companies I called. Honestly, look no further.

We have had Rose service our restaurant for years now. They have been responsive and fairly priced…read more Our only complaint is that service people have not been consistent long term, but we understand staffing issues and finding long-term dependable good workers is difficult. Recently we had a new service person come, Dietrich, who was excellent compared to the previous guy. Dietrich was very thorough, checked every thing, every trap, sprayed everywhere, and took photos. He was there a decent amount of time to do it right. Some of the others had just gone through the restaurant quickly just hitting here and there. Hopefully, we can have hime service us long term or if we have to have a replacement, they are also just as thorough.

My condo board has contracted them and they are the worst. We've had roach problems since this…read moreSummer, they have not been able to eliminate the problem. They were scheduled to be here at 10:00am to do yet ANOTHER treatment of my unit; no sign of them. This is pretty standard practice for them; they give a window of time and do not adhere to it. Also, if I have another technician show up in a grimy tshirt without contractor booties (I would expect you to wear a shirt with your company logo) I'm going to lose it. The owner needs to train his staff, teach them about how to maintain a professional appearance. Do NOT use this company under any circumstances.

Fast responses as well as quick scheduling! I requested a quote and was serviced within the same…read moreday. Nick was the one who came to exterminate and he was extremely polite and thorough. I spoke with Paul beforehand for scheduling/quotes and he was extremely quick with responses. Best pest control within the Chicagoland area. I put feelers out for 5+ other exterminators but this company had the best reviews and I can see why! I definitely recommend them for pest control needs.

I cannot say enough about McHales! We had Bob out to our business this summer to deal with an…read moreongoing pest problem that no one else had been able to figure out. Bob found the problem almost instantly. It was not actually in our unit at all. He even went out of his way to send me video of his findings, treated the area, then even called to see how things were going to make sure the problem was still under control. He even stopped in one day to do a follow up visit just to check on things since he was in the area. A really good, honest family owned business. They will go out of their way to make sure your issue is resolved, and their prices are even better than most. Highly recommended!

They did a great job getting rid of the wasp nests around my property! Highly recommended!read more

Prompt response and was up front with pricing Chris came…read moreout same day-and on time He did a thorough check of my home and explained what needed to be done. They include call backs if needed in their pricing. Feeling confident with the outcome.

Charlie has been great since first contact. He has been responsive, understood my needs and…read moreconcerns, and even checked back in a couple weeks after the first treatment to ensure that there were no more ants. Their regular products are pet safe, and when he applied the mosquito treatment he remember I had a dog and warned me not to let him out for at least an hour after that treatment. He also follows up a treatment with a text, reviewing again what's been done. Highly recommend this team!

Great service so far; clear communication, easy to work with. They clearly have a passion for…read moreextermination!

I took over management of rental business while a family member was ill and after she passed…read more Obviously had a lot of things going on at first, so I just paid the bills as they came in without much scrutiny. Called Orkin in summer of 2019 (as we already had reoccurring service with them) to address mice in one of our rental properties. They came out, set traps. I know they did a follow up within a few months, but I was getting $160 monthly bill from them. Spoke with one of my maintenence guys, of whom Orkin is supposed to call to gain entry into the building and found out he had not met with the tech since Feb 2020. I was also supposed to be receiving copies of the signed service visits, which never happened. One tenant told me they saw orkin pull into the parking lot, stay for five minutes and leave without getting out of the truck. I called and spoke to a customer rep who told me it appears they are spraying for ants on the outside of the building--for $160!?!? I hired them for mice. I spoke with a service manager and he said they will send the paperwork to prove they actually did something. That never happened so I stopped paying the bill. The manager and I played some phone tag and when we spoke I told him my concerns and he said prices go up over the years. Um okay. And he would speak to the tech about the paperwork. I requested a copy of any contracts my relative signed as well as the service invoices proving they did any work. They never sent anything, except me to collections for services they never proved they performed. What a scam! I told him I'm happy to pay if he sends the paperwork. Deciding next steps to take. I believe I deserve a refund. Small claims court? BBB? Orkin has an A+ rating on there, despite the hundreds of complaints for locations around the country.

I am very disappointed with the service I was given. Very poor communication with scheduling, and…read morethey double charged me... Right before the holiday weekend which almost caused over draft fees, and I'm still waiting for my refund.