Good response. On time. Job well done. And a good value…read more Price included two trips. Friendly. Knowledgeable knew what he was talking about.

Grizz responded immediately and gave me an actual price quote for handling 2 in ground wasp nests…read more They were able to send a technician the next day to address the matter and I haven't seen a wasp in either area. The technician was professional, courteous and got right down to business. Excellent service and reasonable pricing! They also didn't try to pressure me to sign up for monthly treatments or a whole property inspection, etc. I highly recommend them!

Awful. I used them for a few years and I totally regret it! They came every month to spray and I…read morewas always told that he didn't see any "activity" and that everything looked good. However, I was vacuuming webs daily- so I knew that wasn't true. $100 a month for someone to lie to my face and not take care of the issue. He was in and out. I would definitely NOT RECOMMEND this company to anyone.

Orkin deserves all the stars! From my first call to the technician arriving at my house, the entire…read moreprocess was smooth, reassuring, and extremely professional. The technician took the time to show me exactly where the issue was coming from, added protective mesh to block the entry point, and explained everything in a way that made me feel confident and safe. What stood out the most was how kind and patient they were. They didn't rush through the appointment and made sure every concern I had was addressed. As a homeowner, that means everything! If you want a pest control company that is thorough, honest, and genuinely cares about helping you, Orkin is the way to go. I'm so grateful for their help and definitely recommend them!

I saw a raccoon climb my house to my roof. I thought it was on the roof and going up and down but…read morewhen Lookout came to investigate I was told the raccoon had ate it's way into a chimney vent and was occupying the crawl space. And so began the work to get it out. A trap was set on a Thursday morning and by Monday morning the raccoon was trapped. Every morning someone came out to look at the trap to see if anything had been trapped. After the raccoon was trapped, another trap was placed to stay up there for a few days to make sure there is only one. Thanks Harries! Before he began anything he explained the process and answered all my questions.

Hire this guy for anything that you have! Trustworthy, professional, prompt and relentless!…read more Harrie is you guy. The others that pop up on Yelp are not reliable. Don't hesitate, call Lookout!

Orkin is NOT it. Absolute scam with no regard for customer care and concern. I hired Orkin to do an…read moreinspection, they immediately sign you up for a monthly subscription with an initiation fee. As long as they send someone to your house, they don't actually care if the pest problem is fixed...you will be billed regardless of the outcome of the services they provide. They will also send an inspector out who will likely put a 4-5 figure quote in front of you as another money grab attempt. I've seen much better customer service and resolution of pest problems with Terminix in the Chicago area. I warn you...I DO NOT recommend using this company and urge you not to pay the initiation fee as they will not refund it even if their team does not control or fix your pest issue.

Very Poor Customer Service there a note stating do not service my house if no one is home they keep…read morehaving these different people come and service my front porch and billing me for full service. I have when back and forward with them every 2 Months for 2 years straight this a Scam of a company I been with them for over 10 years and the service is terrible now

I highly recommend this company. Gary was both thorough and thoughtful. He was knowledgeable about…read morepests and termites and was very honest with us. And their prices were better than other companies I called. Honestly, look no further.

We have had Rose service our restaurant for years now. They have been responsive and fairly priced…read more Our only complaint is that service people have not been consistent long term, but we understand staffing issues and finding long-term dependable good workers is difficult. Recently we had a new service person come, Dietrich, who was excellent compared to the previous guy. Dietrich was very thorough, checked every thing, every trap, sprayed everywhere, and took photos. He was there a decent amount of time to do it right. Some of the others had just gone through the restaurant quickly just hitting here and there. Hopefully, we can have hime service us long term or if we have to have a replacement, they are also just as thorough.

My condo board has contracted them and they are the worst. We've had roach problems since this…read moreSummer, they have not been able to eliminate the problem. They were scheduled to be here at 10:00am to do yet ANOTHER treatment of my unit; no sign of them. This is pretty standard practice for them; they give a window of time and do not adhere to it. Also, if I have another technician show up in a grimy tshirt without contractor booties (I would expect you to wear a shirt with your company logo) I'm going to lose it. The owner needs to train his staff, teach them about how to maintain a professional appearance. Do NOT use this company under any circumstances.

Fast responses as well as quick scheduling! I requested a quote and was serviced within the same…read moreday. Nick was the one who came to exterminate and he was extremely polite and thorough. I spoke with Paul beforehand for scheduling/quotes and he was extremely quick with responses. Best pest control within the Chicagoland area. I put feelers out for 5+ other exterminators but this company had the best reviews and I can see why! I definitely recommend them for pest control needs.

I cannot say enough about McHales! We had Bob out to our business this summer to deal with an…read moreongoing pest problem that no one else had been able to figure out. Bob found the problem almost instantly. It was not actually in our unit at all. He even went out of his way to send me video of his findings, treated the area, then even called to see how things were going to make sure the problem was still under control. He even stopped in one day to do a follow up visit just to check on things since he was in the area. A really good, honest family owned business. They will go out of their way to make sure your issue is resolved, and their prices are even better than most. Highly recommended!

Prompt response and was up front with pricing Chris came…read moreout same day-and on time He did a thorough check of my home and explained what needed to be done. They include call backs if needed in their pricing. Feeling confident with the outcome.

I contacted this company for extermination services for a building I manage. After receiving an…read moreinitial message describing their service and guarantee, I was told they "don't service my area" because they "don't want their technicians to get carjacked." Their website clearly states they service the Chicago area. This type of statement is discriminatory, offensive, and unprofessional. It's disappointing to see a company make assumptions based on location rather than provide fair, respectful service. I've attached screenshots for reference so others can make informed decisions.

Charlie has been great since first contact. He has been responsive, understood my needs and…read moreconcerns, and even checked back in a couple weeks after the first treatment to ensure that there were no more ants. Their regular products are pet safe, and when he applied the mosquito treatment he remember I had a dog and warned me not to let him out for at least an hour after that treatment. He also follows up a treatment with a text, reviewing again what's been done. Highly recommend this team!

Great service so far; clear communication, easy to work with. They clearly have a passion for…read moreextermination!

I have had the Manteno/Kankakee Orkin come out to my house every other month in the winter and…read moreevery month in the summer for a year now. Such a waste of money!! The amount of spiders, stink bugs, ants, silverfish, earwigs and centipedes that I still see inside my house regularly is INSANE!!! They've done nothing to rectify the situation; offering no money back or extra visits at no charge. The last technician that's been coming this year is no longer there. I'm assuming because he was awful! The only thing I was told is that the new technician in my area does a really good job. Too little too late! Save your money and do NOT invest in this scam! - Responding to the comment left by the owner... I have contacted customer care at your location. This is why I know that the previous technician is no longer there. Again, I was offered nothing to rectify this!

I took over management of rental business while a family member was ill and after she passed…read more Obviously had a lot of things going on at first, so I just paid the bills as they came in without much scrutiny. Called Orkin in summer of 2019 (as we already had reoccurring service with them) to address mice in one of our rental properties. They came out, set traps. I know they did a follow up within a few months, but I was getting $160 monthly bill from them. Spoke with one of my maintenence guys, of whom Orkin is supposed to call to gain entry into the building and found out he had not met with the tech since Feb 2020. I was also supposed to be receiving copies of the signed service visits, which never happened. One tenant told me they saw orkin pull into the parking lot, stay for five minutes and leave without getting out of the truck. I called and spoke to a customer rep who told me it appears they are spraying for ants on the outside of the building--for $160!?!? I hired them for mice. I spoke with a service manager and he said they will send the paperwork to prove they actually did something. That never happened so I stopped paying the bill. The manager and I played some phone tag and when we spoke I told him my concerns and he said prices go up over the years. Um okay. And he would speak to the tech about the paperwork. I requested a copy of any contracts my relative signed as well as the service invoices proving they did any work. They never sent anything, except me to collections for services they never proved they performed. What a scam! I told him I'm happy to pay if he sends the paperwork. Deciding next steps to take. I believe I deserve a refund. Small claims court? BBB? Orkin has an A+ rating on there, despite the hundreds of complaints for locations around the country.