I am extremely upset with Dr Crossley's office who is a representative of Baylor Scott & White facility. I was forced to give 1 star but I'd prefer to give none!
My daughter was in a severe MVC 7/14/22 and encountered a severe TBI with extensive hospitalization, rehab, and rehospitilization at BSW. She has not been home in almost 10 weeks since her accident!
She is close to discharge to home with lots of in-home care and equipment to be arranged. The hospital staff recommended my daughter to follow up with her PCP who is an BSW affiliate.
Dr Crossley's office refuse to see my daughter for her post-care due to concerns of insurance payment issues. I spoke directly with Nialah the front desk supervisor filling in as office manager who suggested self-pay which is against the law to ask this when a patient has up-to-date insurance. She is more concerned about third party billing despite me stating this is not a lien case.
I personally called my daughter's insurance company, Anthem BCBS, and sought out explanation of benefits who then stated my daughter has met her deductible and then reassured me the visit would be covered. The insurance representative went as far as to call the office and clarify benefits and any future visit repayment.
Despite the call, the office still refuses to see their patient. Their refusal is nothing short of medical abandonment!
When I called the office to speak to Nailah, she denied speaking to the insurance agent. She refuses to call the insurance company to clarify payment! Dr Crossley's office lacks appropriate knowledge and experience. Using her own words, this has happened with multiple patients and had to deny their visits. Instead, they refer them to some accident injury network.
Now, it's the patient who suffers by being shirked to a brand new provider who has no foreknowledge of the patient's prior medical history and scurrying to find a new provider. As the patient's mother, I'm most concerned by continuity of care!!!
This is extremely saddening and I pray you think twice about going to their clinic or falling victim to a motor vehicle collision! I plan on submitting a formal complaint to corporate office AND the medical board! read more