The doctors are great at Metroplex Medical Centers, but the management team leaves much to be desired.
I was scheduled for an ultrasound and was sent downtown Dallas to their "flagship" location for this procedure. Travel time ( in the rain) took an hour, when my local Metroplex office ( Coppell) is 10 minuets away. During my procedure, I was asked why didn't I go the the Coppell branch? I investigated and learned Metroplex uses a traveling ultrasound provider and they visited the Coppell Metroplex office the day prior to my procedure.
Following up with Marianne, Metroplex Clinical Supervisor 469-289-5438. I learned when I made my appointment, the traveling ultrasound service did not visit Coppell, only their downtown location. Fair enough. Where Metroplex failed is their inability our unwillingness to call me to reschedule my appointment for the office closest to me.
An ultrasound is a pretty simple procedure and I resent the fact that I had to go downtown for this service when I could have saved time and gas by going to the local office.
Lastly, the text mail reminders they send the day before your procedures, with the time and location of your appointment are incorrect. My appointment was for 9 AM an the text said it was for 9:30 AM. In an effort to determine the correct time I called to confirm my appointment the day before and was put on hold for 15 minutes before someone told me the correct time. read more