Dr. Baker is the best. She has been my primary for years, and then last year moved a harrowing 40…read moreminute drive away from my home! And yet, she is still my dr. She is worth the horrible drive. She is smart, respectful of ignorant questions, and very compassionate. I especially appreciate that she keeps to her appointment schedule without ever making you feel rushed.

this office is not only ghetto, but they take hours to get you seen. you spend 45 minutes in the…read morewaiting room. 20 minutes with an inexperienced young "nurse" to chart you. get in the room and wait 45 minutes to an hour for the provider. repeat everything you told the young "nurse". providers only spend 5-7 minutes in the room with you. I have often seen providers hanging out in their office twiddling their thumb. avoid this location at all costs. my kids were with mychildrens and when they sold all their patients to mdkids I figured we might as well stay because my 18 year old has been with them since birth. this will be her last visit, she could continue care until she is 19, but the level of incompetence and lack of respect for patients time is infuriatin.

I hate this location is receiving such negative reviews. I've taken my toddler here once and it was…read morea great experience. We were seen on Christmas Eve, after my two year old wasn't getting better from being seen the Friday before and diagnosed with a viral infection. No tests were ran and nothing was given, aside from the advice to let it run its course. I was already using a humidifier, honey for coughs and keeping her isolated from groups and they just told me to keep doing what I was doing. Well the Monday of the following week, her symptoms continued and she started spiking a fever. Her normal pediatrician was booked and couldn't get us in that day and they were closed on Christmas Eve. I decided to take her to this location, for a second look/opinion. The male Dr who I believe is Dr. Mancia, was very informative and helpful and even though her symptoms were going on a few days, he still tested her for flu, rsv and covid and she ended up coming back positive for rsv- which completely overwhelmed me as a first time parent of a child who has only been sick twice. He provided me with a lot of advice and things to do to ensure the rsv didn't move into her chest and prescribed a breathing machine when I asked about one. I felt my concerns were listened to and taken seriously, even tho he did agree with the previous urgent care I took her too, stating no testing or medication was necessary for a viral infection. I'm especially glad she was tested and we were given a diagnosis, because had I of not known it was rsv we would of celebrated Christmas the next day with my parents and brought her around my immunocompromised father. We spent Christmas alone as a family while we waited out her contagious period and while that was sad, at least I had more information on her diagnosis and kept her away from getting others sick. I appreciate Dr. Mancia and the fact that he didn't brush my concerns and emotions off, because upon hearing she was positive I did freak out a bit and he reassured me her chest sounded clear and he doesn't anticipate her getting worse. The only minor complaint I would make, was the front desk wasn't very warm at check in- but it was a cold, Christmas Eve morning and they had a lobby full immediately after opening and a lot was going on to get everyone checked in and separated. I would definitely bring my daughter back, if her pediatrician isn't available. Thank you guys so much!

Great Dr really helpful and has a awesome staff. When you 1st walk in the staff make you at home…read morewhich is a good feeling because you are at a dr office. Overall great experience and felt Dr. Nichols truly cared about me and my health.

Dr. Crossley has proven to be the absolute best doctor who has ever cared for me! She is attentive,…read morepersonable, professional, most of all, Dr. Crossley is knowledgeable! I trust her decisions and suggestions related to my care and as long as she will have me, she will remain my doctor. Dr. Crossley, thank you for being your genuine self and caring for your patients the way you do! You are truly appreciated!

I am extremely upset with Dr Crossley's office who is a representative of Baylor Scott & White…read morefacility. I was forced to give 1 star but I'd prefer to give none! My daughter was in a severe MVC 7/14/22 and encountered a severe TBI with extensive hospitalization, rehab, and rehospitilization at BSW. She has not been home in almost 10 weeks since her accident! She is close to discharge to home with lots of in-home care and equipment to be arranged. The hospital staff recommended my daughter to follow up with her PCP who is an BSW affiliate. Dr Crossley's office refuse to see my daughter for her post-care due to concerns of insurance payment issues. I spoke directly with Nialah the front desk supervisor filling in as office manager who suggested self-pay which is against the law to ask this when a patient has up-to-date insurance. She is more concerned about third party billing despite me stating this is not a lien case. I personally called my daughter's insurance company, Anthem BCBS, and sought out explanation of benefits who then stated my daughter has met her deductible and then reassured me the visit would be covered. The insurance representative went as far as to call the office and clarify benefits and any future visit repayment. Despite the call, the office still refuses to see their patient. Their refusal is nothing short of medical abandonment! When I called the office to speak to Nailah, she denied speaking to the insurance agent. She refuses to call the insurance company to clarify payment! Dr Crossley's office lacks appropriate knowledge and experience. Using her own words, this has happened with multiple patients and had to deny their visits. Instead, they refer them to some accident injury network. Now, it's the patient who suffers by being shirked to a brand new provider who has no foreknowledge of the patient's prior medical history and scurrying to find a new provider. As the patient's mother, I'm most concerned by continuity of care!!! This is extremely saddening and I pray you think twice about going to their clinic or falling victim to a motor vehicle collision! I plan on submitting a formal complaint to corporate office AND the medical board!

I had a very pleasant experience. Nurse Practitioner Markeita Johnson was very nice and took her…read moretime with me which is what I look for most in healthcare providers. She listened to my concerns and addressed them accordingly. Lizette administered my flu shot effortlessly and with no pain, and delivered with a smile. The front desk attendant Savannah was very professional and nice as well. Even the lab phlebotomist was kind enough to not 'dig around' too long for my vein when taking blood. I would recommend this location for the kindness and professionalism they displayed to me.

Me and my family have been patients here for over ten years. Since switching to Dr. Ramos, she has…read morebeen anything but professional. They took over 2 months to send in my referral to specialist. Then they want to blame the other doctor. She has a very condescending attitude and disrespectful. Abby, I think her name is who works at the front desk has a horrible attitude very unprofessional. Save yourself the trouble. Don't come here unless you want ghetto and disrespectful staff.