Over the years I have visited a number of places (including the US) to get my eyes checked and this…read moreplace has been by far the best. They have a great crew and a very modern setup. Appointment is done easily online and also by phone if you need earlier dates. The comprehensive eye checkup has the Retinal camera and scanner which is a bit intrusive but I prefer than the dilated method. I would also like to highlight about Dr. Clark Bowden who in my opinion is the best eye doctor I have ever seen. Unlike many, he is very patient with a great listening skill, which I'm seeing increasingly going down with most doctor's nowadays (sorry not generalizing, but just my experience). I'm from a Service industry, so I know the power of listening to your client which has a huge positive impact. Anyway, my prescription had to be modified few times and each time Dr. Bowden was kind enough to listen to my problem and make adjustments. He really worked to my advantage. I would HIGHLY recommend this place to others. Thanks much once again!!!

I found the dr very friendly and took his time and it seemed he really cared. The girl showed me…read moreseveral pairs of frames to best suit me and I didn't feel pressured to buy. All in all went very smooth and I found everyone very friendly! I will continue service there.

I had my first visit with Dr Joanne Chan today. She has great chair side manner. She explained…read moreall the steps she was going through, the technology. Etc. She carefully went over all the results and changes to my eyes, and laid out a forward facing plan. Excellent

Still going to Dr. Lin for my annual check-ups. He's still solid, as are Lisa and the rest of the…read morefront desk staff. Wouldn't imagine going anywhere else.

I've been to this clinic a few times now and tried a few of the docs. Each time the eye appointment…read morewas extremely rushed and impersonal, no matter which doctor. Barely 15 minutes to do the eye exam including photos, no hellos, asking about your day or interest in getting to know you as a patient or your eye history, just quick in and out and then "that'll be $140 please". My previous optometrist would spend 45min-1hr testing my eyes with all types of gadgets, multiple acuity, lens and distance tests, and took the time to properly review results and explain things in detail. Unfortunately I moved into Vancouver so cannot visit him anymore due to distance. This place is rapid fire and just seems to churn through patients as quick as possible. Couldn't believe how fast the eye appointment and testing took, in and out within 15 minutes... how is that enough time to properly evaluate someone??? In my opinion, it's not. After a brief "exam", I was directed over to the eyewear section where one can buy frames and lenses, at what I consider to be VERY high prices. No thank you! Felt like a totally rushed and impersonal experience, and will NOT be returning ever again. I was just a number here, herded between multiple rooms, people and testing stations, way too fast. Never going back.

West Broadway office,Saw Dr. Leung again (& very happy with him) and then Tara (very personable) &…read moreAaron. ALL so friendly while being professional. I do appreciate them all. Aaron-I want to say a Sweet young man but that doesn't tell you much. I so needed his help to pick NEW frames. I found him to be so accommodating, friendly, knowledgable as well as patient & understanding.

We stopped in on the way to the ferry with a broken arm on my sons glasses …read more They were so kind, repaired it quick and sent us on our way!! thank you!!

Great staff, really intensive testing and go the extra mile for you. I feel much more confident…read moreabout getting my new glasses.

I've given up on accountability after 6 exhausting months of dealing with this place! I have…read moreSilhouette frames and after my eye exam, I ordered 4 sets of lenses for 4 frames. initially I ordered one pair, and before knowing that I was going to order add lenses, the optician who was dealing with me, told me that my newer frame wasn't good enough to use again. That was my cue to take my business elsewhere...but I didn't. Interestingly, when I ordered additional lenses and spending a lot more, those frames became usable again. I spent $3,300. on 4 sets of lenses. I'm happy with 1 pair, which thankfully are my daily glasses and the only pair that I ordered that had no changes to the shape or colour. The only pair that was exactly what I ordered. One out of four. I wanted an orange tint, but I got rose tinted instead. I ordered plain rectangle reading glasses, but got designer lenses and paid $300. more than I was quoted. I still don't know why! I asked the optician for a breakdown of my readers, I wanted to know why they cost that much more. I received an email with the invoices for my glasses with no explanation. I then asked the supervisor the same. I received more questions from her. I still have no idea why I paid $300. more for designer readers that I didn't order and don't like! But because they are readers that I grossly overpaid for, I'm leaving them as is. The rose tinted lenses and the sunglasses are not what I wanted and so I'll be spending another $2000. maybe less because this place is pricey, somewhere else to get what i want. No accountability, poor communication, pricey. They've lost 30+ years of my business and I can't in good conscience recommend spending your hard earned money here.

Very clean and organized. The staff here is always attentive. My main place to go to keep my eyes…read morechecked up on.

Came by for some glasses parts…read more Parking is available along Esmond, as well as Hastings outside of rush hour. The interior is pretty nice and modern. Staff were friendly and helpful. Looks like they carry a decent selection, including safety glasses. I've also had an eye exam done here before and they definitely have some state of the art equipment. As others have mentioned though, their exams are a wee bit pricey. Oh well.

I've taken my daughter for her eye exams and check ups at Burnaby Vision Care for a year now and…read morethey've always been great. The staff are professional and friendly. I usually have a coffee while waiting. The eye exams are thorough and Optometrist is wonderful with kids. My daughter loves leaving with a sticker of her favorite cartoon. The only very minor thing I would ask is to update some of the toys in the kid play area. Some items are broken. Other than that, I'll be coming back for a long time.

I had my first appointment here today and was more than impressed with the service I had. Thee…read moreexam was so thorough, the Dr. and the office lady were both more than helpful. First eye place I have been to that actually suggested using my current frames rather than purchasing new ones to save some money. I was really happy with the service here.

Terrible, terrible, terrible. My husband asked for progressives and polarization and was told he…read morecouldn't have either of these things. Ended up paying $1,200 for a pair of bifocals that broke after 6 months. Managed to get THREE pairs of glasses elsewhere, progressives and polarization, anti scratch etc. for $700 - for all three. Disgusting service and a complete rip off.