**I recommend avoiding this bike shop unless you're prepared to pay for their equipment upgrades.**…read more As a father of two, I rented a Rad eBike to follow my kids around for an afternoon. Before leaving the shop, an employee specifically told me not to sit on the bike while the kickstand was down. I am a licensed US-FAA pilot and maintain all my vehicles and gear to high standards. When given instructions, I follow them carefully. Within the first 30 minutes of riding, I put the bike on its kickstand, and the kickstand immediately broke off. The bike wasn't dropped, crashed, or mishandled. (I did subsequently ride the bike down the popular Valley Trail to Lost Lake, which involves some gravel, but the kickstand broke long before that.) When I returned the bike, I handed the broken kickstand to the staff and explained what happened. After inspecting the bike and confirming there was no other damage, they said nothing about additional charges, and I left. The next day, I received an email with ~$150 in charges on my credit card: $90 for a new kickstand and $50 for labor to install it. This was done without any prior communication. When I spoke with the manager, she claimed she had contacted the bike manufacturer (Rad Bikes), who supposedly told her that the only way the kickstand could break was if the rider sat on the bike with the kickstand deployed. This was incredibly frustrating because it implied that I was lying about how I used the bike. The manager kept repeating that I had signed the waiver and declined their $20 insurance policy. Despite my attempts to explain that the kickstand might have already been weakened by years of use or previous riders, she dismissed my concerns. The kicker was when they sent me a picture of the broken kickstand, which clearly showed significant wear and tear--exactly what you'd expect from years of use and not a single ride. Now, I get to purchase and install a brand new kickstand for their aging bike. Talk about the straw that broke the kickstands back. In short, if you don't want to end up paying to upgrade their used bikes, I strongly suggest renting elsewhere.

My husband and I had two bikes reserved on 7/30 and were looking forward to an incredible day when…read moreI received the devastating call that my father had died unexpectedly. We called the shop immediately and received not one ounce of compassion or sympathy just a reference to the 24 hour cancellation policy. Poor service and a lack of humanity that only added to a horrible day. It doesn't take much to be kind. This place sucks!

Would highly recommend these guys. Their bikes are good quality. Their rates are reasonable and…read morethey couldn't be any friendlier and helpful. We rented four bikes on the first day. Took them all the way to the train wreck. The second day we rented four electric bikes. Both days we worked mostly with Jack. He went over & beyond to ensure we had everything we needed, helped us on where to go, and adjusted our bikes. Thanks Jack!! You can tell he loves his job and that he really wants you to have the best experience possible for your ride. Ask for Jack but no worries if he's busy or not working because the whole staff is super friendly!!

The staff was great and helpful. One of the best rates for bike rentals in the area for an hourly…read morerate if you don't want an all day rental in the Whistler area. Helmets were included with the rental. It starts at $15/hour for the comfort and recreational bike.. there are options to upgrade depending on what biking activity you want to do. Walks-in were welcome. No wait at all.

We just finished a long vacation in Whistler where I rented an ebike from premium mountain 5 times…read moreduring my stay. It can be intimidating when you are unfamiliar with a new business but to the person, every employee was kind, patient, amazingly helpful and just nice people to be around. The entire experience was so smooth I convinced two others in our group to rent bikes there as well, and their experience was the same. Great service, good selections and fair prices. I've rented from others in the village in past years but highly recommend this company with a special shout out to their team. We will be back.

We rented hardtail bikes from this place and although the website was easy to use, it would not…read moreallow for you to book same day rentals. The location is right in the village in a basement. Their pricing was the best and the bikes we got were decent. The fitting process was straight forward and their shop was clean and organized. We did a 2-day rental and after the first day, I wanted to upgrade just my bike to a downhill bike. They gladly credited the cost of the hardtail toward the cost of the downhill, which came with a helmet. I did have to pay extra for the armor and ended up buying gloves from here as well since they don't rent them. The staff was super nice and I highly recommend this shop!

I searched around on the internet and found this place to rent bikes for my family a few weeks…read morebefore the Crankworx Festival. I was able to get two adult bikes (S and M) and two kids 24" bikes. The website was easy to use and straight forward. There were no hidden fees and I felt good that the bikes were indeed available. The location was great too as it is located right in the village and happened to be near our hotel. Upon arrival, we gave our name and within a few minutes were on our bikes. They had a guy fit them to us with seat height and gave us 2 locks for the 4 bikes and 4 helmets. They were Norco brand and in good condition. We had an incident where we broke the key in the lock and someone came to our hotel where they were locked to saw off the old lock. They were not too strict on the return time and we enjoyed the bikes very much.

After going to 5 bike places we finally found Giant / Gateway bikes. Ludo set us up with…read morerecreational mountain bikes for me, my 18 year old son and 14 year old daughter. Perfect for Lost Lakes and the terrain! Great French rap music too.

I cannot say enough good things about Arbutus Routes, their staff, and our guide (Lizzie). We did a…read more5-day single track guided MTBing experience in June 2024; Alistair and Anna were quick to respond to all my questions and helped us customize the tour so we could have more days at the bike park. We arranged to bring our own clip pedals, they supplied full face helmets and other protective gear as needed for the bike park, which Lizzie help us fit. (Pro tip: remember to bring glasses or goggles for the bike park.) I was able to ride a DH bike for the bike park days, then switch to a Transition Relay (e-bike) for the other days. Lizzie made sure our bikes were adjusted to fit and we set off for the bike park! Lizzie is an excellent guide and coach! She made the experience fun for all of us, though we have different skill and endurance levels. She prepared us each step of the way and answered all our questions so we could just focus on having fun. She gave us tips on riding drops, jumps, and slabs and found the best places to session each. I appreciated that she gave us choices for each day's adventure. Often there were more and less technical routes that allowed us to ride "together," yet at our own levels. Lizzie also gave me some helpful tips for riding the e-bike that will come in handy back home. If you are planning your first trip to MTB in Whistler, I highly recommend working with Arbutus Routes to plan one or more tours. There are a dizzying array of trails to ride in Whistler/Squamish/ Pemberton, and a guide (Lizzie!) can get you to the trails that are the most fun and the most appropriate for you.

The E-bike is amazing, very powerful. Enjoyed a full day trip with all the lakes visited.read more

We came up here for this bike park and were not disappointed. I had put my kids in the class the…read moreday before so they got to go up before me. The school was very organized and the teachers were friendly and great with the kids. They learned a lot and I'm glad they did this first to build their confidence. That said, the mountain has something for everyone. There are some wide open spaces all the way to huge jumps. Technical trails and flow trails abound and we even saw a family up there with what appeared to be their regular bikes from home. The chairs are easy to load and unload and the day we went, we did not have to wait for more than a few minutes for a chair.

Trail Series, Part 33 After mountain biking in destinations…read moresuch as Mammoth, Breckenridge, and Vail, I am honored to report that an independent panel of authorities within the mountain biking community have upgraded my skillset from "Worst Ever" to "Really Bad." Although the patient coaching from younger family members is primarily to be credited (where you at Tim and Wesley! ), I've learned that trail selection is also really important. When presented with the opportunity to ride a technical trail, I've come to understand that flowing trails are much more to my liking. In fact, I enjoy them so much I briefly considered changing my social media handle to "Flo Rida" (but apparently that has already been claimed ‍). While the Whistler Mountain Bike Park has established a formidable reputation amongst skilled riders on an international level, I was impressed with their forethought in also considering the needs of wobbly riders like myself. Not only is there an entire section of the mountain designed for less accomplished riders, but it is almost entirely separated from the numerous daredevils who are intent on disproving the laws of gravity. That may seem like a trivial matter of mere convenience, but safety must also be considered when one rider is merely focused on remaining upright while a pack of bloodthirsty hyenas is rapidly descending upon them at speeds that seem to approach upwards of 60 kph. While I have no embarrassment regarding my lack of downhill riding skills, I have to wonder...is there a reason why the symbol for the beginner's course resembles a band-aid? I mean, is this intended to be foreshadowing of some kind? ‍ Whether you are an accomplished rider or a burgeoning one, I have no doubt that this park will keep you interested and engaged until either your hands, knees, or butt become too sore to continue riding. And that's...Henry's Take. #floridahenry Editor's Note: Absolutely none of the action shots of riders are of me. If they were, all of the following photos would be of me in the hospital.

Good stuff rooms amenities and location…read more Bad communication can't wait til next time

We heard this was the spot to rent downhill bikes - the hype was justified!…read more The team here gets all your personal stats to adjust the bikes to suit you and your riding style (suspension, reach, and chainstays on the V10) so everything is ready to go when you pick them up. Our bikes were current generation Santa Cruz V10s. They came equipped with Fox 40 & rear coil, SRAM X0 drivetrain, Maven brakes, and Assegai/DHR tires with proper DH casings. The bikes were absolutely dialed and we had a blast riding everything from A-Line to double black tech with them. I've been on rental bikes in the past that were clapped and had soft brakes or wonky derailleurs - that was not the situation here at all. The crew was helpful making some last minute adjustments and locked the bikes up so we could sit down for lunch somewhere. One of the crew (maybe the owner?) also had some great recs for taking our bikes out in Whistler Valley on one of the days we weren't riding the park. We'll be renting from then the next time we visit. Highly recommend!

everyone there is awesome super nice! everybody there you can see loves biking, and all our real…read moremountain bikers. Super nice sick shock!

Very helpful and accommodating. Everyone was friendly and knowledgeable. Gave me all the…read moreinformation I needed for park tickets as well.