**I recommend avoiding this bike shop unless you're prepared to pay for their equipment upgrades.**…read more As a father of two, I rented a Rad eBike to follow my kids around for an afternoon. Before leaving the shop, an employee specifically told me not to sit on the bike while the kickstand was down. I am a licensed US-FAA pilot and maintain all my vehicles and gear to high standards. When given instructions, I follow them carefully. Within the first 30 minutes of riding, I put the bike on its kickstand, and the kickstand immediately broke off. The bike wasn't dropped, crashed, or mishandled. (I did subsequently ride the bike down the popular Valley Trail to Lost Lake, which involves some gravel, but the kickstand broke long before that.) When I returned the bike, I handed the broken kickstand to the staff and explained what happened. After inspecting the bike and confirming there was no other damage, they said nothing about additional charges, and I left. The next day, I received an email with ~$150 in charges on my credit card: $90 for a new kickstand and $50 for labor to install it. This was done without any prior communication. When I spoke with the manager, she claimed she had contacted the bike manufacturer (Rad Bikes), who supposedly told her that the only way the kickstand could break was if the rider sat on the bike with the kickstand deployed. This was incredibly frustrating because it implied that I was lying about how I used the bike. The manager kept repeating that I had signed the waiver and declined their $20 insurance policy. Despite my attempts to explain that the kickstand might have already been weakened by years of use or previous riders, she dismissed my concerns. The kicker was when they sent me a picture of the broken kickstand, which clearly showed significant wear and tear--exactly what you'd expect from years of use and not a single ride. Now, I get to purchase and install a brand new kickstand for their aging bike. Talk about the straw that broke the kickstands back. In short, if you don't want to end up paying to upgrade their used bikes, I strongly suggest renting elsewhere.

My husband and I had two bikes reserved on 7/30 and were looking forward to an incredible day when…read moreI received the devastating call that my father had died unexpectedly. We called the shop immediately and received not one ounce of compassion or sympathy just a reference to the 24 hour cancellation policy. Poor service and a lack of humanity that only added to a horrible day. It doesn't take much to be kind. This place sucks!

Rented E bikes from their Whistler Village location. Bikes worked great, staff was friendly, easy…read moreexperience and recommend. Allow us to see a few lakes in the creek nearby much more efficiently than walking.

Ever feel like the challenges of life are closing in on you? Sometimes it just feels like it is…read moreonly a matter of time before you succumb to those pressures and demands. It feels not so much a question of if, but when, you'll finally be consumed by them. And then, often by accident, life takes an unexpected turn and you are provided an opportunity to choose to push the eject button (that's been right in front of longer than you realized) and propel yourself into what feels like an alternative universe. A place that allows you to unplug from the breakneck pace of today's society, take a deep breath, and finally linger in the bliss of just being present. No chirping cell phones, no calendar reminders, no bills to receive, no health concerns to ponder, and no need to make plans for the future. An all too brief respite from what emotionally entangles you and seeks to rob you of your peace and your purpose. Without planning it, we fell into such a rabbit hole while floating down the River of Golden Dreams (its actual name). A little rowing (and a lot of just floating) later, we arrived at Green Lake and just allowed the wind to help us drift across glacial waters so green we felt like they can be seen from outer space. We dipped our hands into that water, splashed it around a bit, and pondered just how much time and attention it voluntarily sacrifices to the stresses of today. It whispered its response back to us, "None." So what to do if Green Lake doesn't happen to be in your backyard, and yet an escape is exactly what you need right about now? Good question! We're on this journey right alongside of you, so while we're pursuing our "Green Lake escape", we wish you good fortune in discovering yours! (In keeping with Canadian tradition, we were careful to pack an "Oh Henry!" bar as part of the emergency rations for us and our tour guide Peter.) And that's...Henry's Take. #celebratelife #justbreathe #wetadventures

I cannot say enough good things about Arbutus Routes, their staff, and our guide (Lizzie). We did a…read more5-day single track guided MTBing experience in June 2024; Alistair and Anna were quick to respond to all my questions and helped us customize the tour so we could have more days at the bike park. We arranged to bring our own clip pedals, they supplied full face helmets and other protective gear as needed for the bike park, which Lizzie help us fit. (Pro tip: remember to bring glasses or goggles for the bike park.) I was able to ride a DH bike for the bike park days, then switch to a Transition Relay (e-bike) for the other days. Lizzie made sure our bikes were adjusted to fit and we set off for the bike park! Lizzie is an excellent guide and coach! She made the experience fun for all of us, though we have different skill and endurance levels. She prepared us each step of the way and answered all our questions so we could just focus on having fun. She gave us tips on riding drops, jumps, and slabs and found the best places to session each. I appreciated that she gave us choices for each day's adventure. Often there were more and less technical routes that allowed us to ride "together," yet at our own levels. Lizzie also gave me some helpful tips for riding the e-bike that will come in handy back home. If you are planning your first trip to MTB in Whistler, I highly recommend working with Arbutus Routes to plan one or more tours. There are a dizzying array of trails to ride in Whistler/Squamish/ Pemberton, and a guide (Lizzie!) can get you to the trails that are the most fun and the most appropriate for you.

We rented e-bikes here. Friendly, helpful staff. Nice bikes - Specialized Cumos. The bikes were…read morewell maintained and there are a lot of places to ride on bike trails in Whistler.

Would highly recommend these guys. Their bikes are good quality. Their rates are reasonable and…read morethey couldn't be any friendlier and helpful. We rented four bikes on the first day. Took them all the way to the train wreck. The second day we rented four electric bikes. Both days we worked mostly with Jack. He went over & beyond to ensure we had everything we needed, helped us on where to go, and adjusted our bikes. Thanks Jack!! You can tell he loves his job and that he really wants you to have the best experience possible for your ride. Ask for Jack but no worries if he's busy or not working because the whole staff is super friendly!!

The staff was great and helpful. One of the best rates for bike rentals in the area for an hourly…read morerate if you don't want an all day rental in the Whistler area. Helmets were included with the rental. It starts at $15/hour for the comfort and recreational bike.. there are options to upgrade depending on what biking activity you want to do. Walks-in were welcome. No wait at all.

I searched around on the internet and found this place to rent bikes for my family a few weeks…read morebefore the Crankworx Festival. I was able to get two adult bikes (S and M) and two kids 24" bikes. The website was easy to use and straight forward. There were no hidden fees and I felt good that the bikes were indeed available. The location was great too as it is located right in the village and happened to be near our hotel. Upon arrival, we gave our name and within a few minutes were on our bikes. They had a guy fit them to us with seat height and gave us 2 locks for the 4 bikes and 4 helmets. They were Norco brand and in good condition. We had an incident where we broke the key in the lock and someone came to our hotel where they were locked to saw off the old lock. They were not too strict on the return time and we enjoyed the bikes very much.

After going to 5 bike places we finally found Giant / Gateway bikes. Ludo set us up with…read morerecreational mountain bikes for me, my 18 year old son and 14 year old daughter. Perfect for Lost Lakes and the terrain! Great French rap music too.

We just finished a long vacation in Whistler where I rented an ebike from premium mountain 5 times…read moreduring my stay. It can be intimidating when you are unfamiliar with a new business but to the person, every employee was kind, patient, amazingly helpful and just nice people to be around. The entire experience was so smooth I convinced two others in our group to rent bikes there as well, and their experience was the same. Great service, good selections and fair prices. I've rented from others in the village in past years but highly recommend this company with a special shout out to their team. We will be back.

We rented hardtail bikes from this place and although the website was easy to use, it would not…read moreallow for you to book same day rentals. The location is right in the village in a basement. Their pricing was the best and the bikes we got were decent. The fitting process was straight forward and their shop was clean and organized. We did a 2-day rental and after the first day, I wanted to upgrade just my bike to a downhill bike. They gladly credited the cost of the hardtail toward the cost of the downhill, which came with a helmet. I did have to pay extra for the armor and ended up buying gloves from here as well since they don't rent them. The staff was super nice and I highly recommend this shop!

Five stars for Evolution Bike! After a little accident on the Valley Trail, my Trek bike needed…read moresome attention, and the team at Evolution got it fixed the same day. I really appreciated being able to get the repair taken care of so quickly, especially while spending time in Whistler and wanting to keep enjoying the trails. Everyone I dealt with was friendly, knowledgeable, and easy to talk to. Having an accident and then needing a bike repair can put a damper on your day, but their welcoming approach made the experience much easier. I felt comfortable bringing my bike to them, and their knowledge gave me confidence that it was in capable hands. The same-day service was a big highlight for me. Getting my bike repaired quickly meant I could get back to enjoying my time in Whistler without a lengthy interruption. That kind of help makes a real difference when you're relying on your bike to get around and explore. I also appreciated supporting a local shop. There's something reassuring about dealing with people who know bikes and are part of the community where you're riding. Evolution delivered the combination I was hoping for: friendly service, knowledgeable people, and a quick repair. I'm grateful for their help after my little Valley Trail mishap and would happily recommend Evolution to anyone needing bike service in Whistler. Thanks for getting my Trek sorted out the same day!

We heard this was the spot to rent downhill bikes - the hype was justified!…read more The team here gets all your personal stats to adjust the bikes to suit you and your riding style (suspension, reach, and chainstays on the V10) so everything is ready to go when you pick them up. Our bikes were current generation Santa Cruz V10s. They came equipped with Fox 40 & rear coil, SRAM X0 drivetrain, Maven brakes, and Assegai/DHR tires with proper DH casings. The bikes were absolutely dialed and we had a blast riding everything from A-Line to double black tech with them. I've been on rental bikes in the past that were clapped and had soft brakes or wonky derailleurs - that was not the situation here at all. The crew was helpful making some last minute adjustments and locked the bikes up so we could sit down for lunch somewhere. One of the crew (maybe the owner?) also had some great recs for taking our bikes out in Whistler Valley on one of the days we weren't riding the park. We'll be renting from then the next time we visit. Highly recommend!

everyone there is awesome super nice! everybody there you can see loves biking, and all our real…read moremountain bikers. Super nice sick shock!

Very helpful and accommodating. Everyone was friendly and knowledgeable. Gave me all the…read moreinformation I needed for park tickets as well.