There are a plethora of bike shops around the Whistler area, and when you search online, this is…read moreone of the more recommended shops due to it being one of the few local, independent shops still around. I'm all for supporting local, but this shop has proved why large conglomerates are able to take over areas so easily. Being a small, independent shop doesn't mean you can get away with providing shoddy services and rude attitudes to your customers, as this place does. I rented a V10 here to ride at the bike park earlier in the summer, and I thought I was being pranked with how poorly tuned the bike was for my weight and size. It's as if they tuned it for a 300+ lb bodybuilder. I inputted my weight (140lbs) and height on the registration sheet, and it seemed to be completely ignored. I get that bike parks are extremely rough on the bikes, but practically maxing out the suspension and tire pressure will do nothing but provide an extremely poor rider experience and also risk injury. Maybe that's the strategy: wear out the riders by practically giving them no suspension so they ride less, resulting in less wear and tear on the bike? I consider myself an advanced rider, and as I did my first run down Crank It Up, I couldn't help but wonder if riding down cobblestones in Paris Roubaix on a tireless road bike would've offered a smoother experience as I was getting absolutely beaten to shreds on the bike. My buddy, a former bike shop mechanic, tinkered around with the tire pressure and so on before we brought it back to the shop to get the bike further adjusted. We were introduced to the presumably lead mechanic, the older Australian gentleman. As we explained the situation and what we did, he began to talk down to us for tinkering with the bike because we could have done some irreparable damage. I get that there are people who foolishly think they know more than they do, but I can't even wrap my head around how much damage we could have done taking air out of the tire or adjusting the compression on the fork. We had a four-day rental and brought the bike back four times within the first two days (not including the returns where we voiced our thoughts) with the same exact complaint before the Australian mechanic seemed fed up with us and decided to check out the suspension, only for them to realize that the bike had a completely damaged suspension and that it needed to be replaced. When you're paying more than $200 a day for a rental, you expect some level of service and functionality from the tool that you're using. Unfortunately, that was not the case for me. Despite all of the "adjustments" that were made, I felt like I was cosplaying as a first-day jackhammer operator riding that bike. My forearms and hands were absolutely beat because of the lack of a working suspension system, and I was mentally drained from the dread I endured knowing I would have to go back to the shop each time for adjustments and endure a condescending interaction with the mechanic. I'm sure the bike shop deals with beginners all the time who have a hard time conveying their experiences or blame the bike for their fatigue when, in reality, it is the physical nature of the sport. However, I ride multiple times a week, have no issues riding some of the more technical parts of the mountain, and conveyed this information to the bike shop, expecting them to be a bit more sympathetic and provide even a baseline level of customer service. Unfortunately, that was not the case. There were several other bike shops that my buddy and I stopped by within the Whistler Village that treated us better than Evolution, despite them being conglomerate-owned. I'm all for supporting local, but I can't in good conscience recommend this place, especially to beginners. With the way they set their bikes up, someone can seriously get injured or worse. If you receive even double the service I did, you'd leave disappointed and feel like your money was wasted. This bike shop is sadly an extremely poor steward of the sport and strongly highlights the negative, pompous attitude of biking culture.

Very happy with these guys. Great and timely service. Everyone really loved working there and it…read moreshowed. Bikes were in absolutely tip-top shape, and they made it super easy to get in and out. And the merch is awesome! Thanks to Ellie, Loudevine, Alex and Grant for helping out! You guys are the best, and I will only use you guys the next time we're in Whistler!

I had my boots punched out after a particularly painful spring day. They were quick, cheap,…read moreknowledgeable, and did a great job. Well done folks. My feet thank you!

Friendly staff, ski boot fitters are good, bought new skis and bindings and since I was staying at…read morethe Hilton they told me they'll just put it with the ski valet after they're done so I'll have it the next morning

**I recommend avoiding this bike shop unless you're prepared to pay for their equipment upgrades.**…read more As a father of two, I rented a Rad eBike to follow my kids around for an afternoon. Before leaving the shop, an employee specifically told me not to sit on the bike while the kickstand was down. I am a licensed US-FAA pilot and maintain all my vehicles and gear to high standards. When given instructions, I follow them carefully. Within the first 30 minutes of riding, I put the bike on its kickstand, and the kickstand immediately broke off. The bike wasn't dropped, crashed, or mishandled. (I did subsequently ride the bike down the popular Valley Trail to Lost Lake, which involves some gravel, but the kickstand broke long before that.) When I returned the bike, I handed the broken kickstand to the staff and explained what happened. After inspecting the bike and confirming there was no other damage, they said nothing about additional charges, and I left. The next day, I received an email with ~$150 in charges on my credit card: $90 for a new kickstand and $50 for labor to install it. This was done without any prior communication. When I spoke with the manager, she claimed she had contacted the bike manufacturer (Rad Bikes), who supposedly told her that the only way the kickstand could break was if the rider sat on the bike with the kickstand deployed. This was incredibly frustrating because it implied that I was lying about how I used the bike. The manager kept repeating that I had signed the waiver and declined their $20 insurance policy. Despite my attempts to explain that the kickstand might have already been weakened by years of use or previous riders, she dismissed my concerns. The kicker was when they sent me a picture of the broken kickstand, which clearly showed significant wear and tear--exactly what you'd expect from years of use and not a single ride. Now, I get to purchase and install a brand new kickstand for their aging bike. Talk about the straw that broke the kickstands back. In short, if you don't want to end up paying to upgrade their used bikes, I strongly suggest renting elsewhere.

My husband and I had two bikes reserved on 7/30 and were looking forward to an incredible day when…read moreI received the devastating call that my father had died unexpectedly. We called the shop immediately and received not one ounce of compassion or sympathy just a reference to the 24 hour cancellation policy. Poor service and a lack of humanity that only added to a horrible day. It doesn't take much to be kind. This place sucks!

I recently joined a tour with Whistler eBikes and had a great time overall. The highlight was…read moredefinitely our guide -- friendly, engaging, and clearly knowledgeable about the area, which made the ride more enjoyable. The tour itself was well-paced, offering a long, smooth journey through Whistler with plenty of scenic views. It was much more relaxing than I expected, and a really fun way to spend a day outdoors. That said, the bikes themselves could use some updates. They felt old, fairly heavy, and a couple had worn-down tires, which took away from the otherwise smooth ride. Some sections of the trail looped back on themselves, which made the route feel a bit repetitive at times. Overall, though, it was a good experience: beautiful landscapes, a laid-back atmosphere, and a guide who made the tour engaging. With some bike upgrades, this could easily become a five-star experience. Works out to be 150$/person for 2.5 hours. Maybe pricey for most but it is competitive pricing.

What a beautiful ride through the whistler bike trails and area. Lost Lake and Green lake were…read morebeautiful. Following the glacier stream throughout. TJ was an excellent and knowledgeable. Would recommend

Very helpful and accommodating. Everyone was friendly and knowledgeable. Gave me all the…read moreinformation I needed for park tickets as well.

I've gone to this shop in Denver and always had a good experience but I went in today here and they…read moretold me it would take two weeks to install some rim tape for me and that they couldn't sell me any to do it myself. What a joke. How about having a floating mechanic to deal with small repairs that must continuously come through the door? With 10 other bike shops in town why would I go here again?

Would highly recommend these guys. Their bikes are good quality. Their rates are reasonable and…read morethey couldn't be any friendlier and helpful. We rented four bikes on the first day. Took them all the way to the train wreck. The second day we rented four electric bikes. Both days we worked mostly with Jack. He went over & beyond to ensure we had everything we needed, helped us on where to go, and adjusted our bikes. Thanks Jack!! You can tell he loves his job and that he really wants you to have the best experience possible for your ride. Ask for Jack but no worries if he's busy or not working because the whole staff is super friendly!!

The staff was great and helpful. One of the best rates for bike rentals in the area for an hourly…read morerate if you don't want an all day rental in the Whistler area. Helmets were included with the rental. It starts at $15/hour for the comfort and recreational bike.. there are options to upgrade depending on what biking activity you want to do. Walks-in were welcome. No wait at all.

Super friendly and efficient. Easy to rent skis for those traveling from out of town. We brought…read moreour own boots which made it easier to travel. Nice selection of demo skis too.

I am not one to write reviews. I truly cannot say enough wonderful things about Simon and Spicy…read moreSports! We had a difficult situation that happened when we were skiing over spring break. Simon went way above and beyond to handle everything. He kept in constant communication and let me know everything that was happening. Again I cannot say enough about what Simon and Blackcomb Spicy rental and ski shop did for us. They are lucky to have an employee like Simon because they are few and far between! I highly recommend them!!

Took my teen for a custom boot fitting and they really do a wonderful job! My daughter is very…read morepicky about her ski boot comfort and we were recommended to try Fanatyk Co. they were very patient with her complaints and got her into a custom heat molded liner and boot she can ski in for many years! I will definitely do business with Fanatyk in the future as we go to Whistler annually and they offer a wonderful service!

Excellent service and selection Best boot fitters around and honest staff. Well worth the visit…read more They see you exactly what you need. And don't upsell. Highly recommend.

I searched around on the internet and found this place to rent bikes for my family a few weeks…read morebefore the Crankworx Festival. I was able to get two adult bikes (S and M) and two kids 24" bikes. The website was easy to use and straight forward. There were no hidden fees and I felt good that the bikes were indeed available. The location was great too as it is located right in the village and happened to be near our hotel. Upon arrival, we gave our name and within a few minutes were on our bikes. They had a guy fit them to us with seat height and gave us 2 locks for the 4 bikes and 4 helmets. They were Norco brand and in good condition. We had an incident where we broke the key in the lock and someone came to our hotel where they were locked to saw off the old lock. They were not too strict on the return time and we enjoyed the bikes very much.

After going to 5 bike places we finally found Giant / Gateway bikes. Ludo set us up with…read morerecreational mountain bikes for me, my 18 year old son and 14 year old daughter. Perfect for Lost Lakes and the terrain! Great French rap music too.

Ever feel like the challenges of life are closing in on you? Sometimes it just feels like it is…read moreonly a matter of time before you succumb to those pressures and demands. It feels not so much a question of if, but when, you'll finally be consumed by them. And then, often by accident, life takes an unexpected turn and you are provided an opportunity to choose to push the eject button (that's been right in front of longer than you realized) and propel yourself into what feels like an alternative universe. A place that allows you to unplug from the breakneck pace of today's society, take a deep breath, and finally linger in the bliss of just being present. No chirping cell phones, no calendar reminders, no bills to receive, no health concerns to ponder, and no need to make plans for the future. An all too brief respite from what emotionally entangles you and seeks to rob you of your peace and your purpose. Without planning it, we fell into such a rabbit hole while floating down the River of Golden Dreams (its actual name). A little rowing (and a lot of just floating) later, we arrived at Green Lake and just allowed the wind to help us drift across glacial waters so green we felt like they can be seen from outer space. We dipped our hands into that water, splashed it around a bit, and pondered just how much time and attention it voluntarily sacrifices to the stresses of today. It whispered its response back to us, "None." So what to do if Green Lake doesn't happen to be in your backyard, and yet an escape is exactly what you need right about now? Good question! We're on this journey right alongside of you, so while we're pursuing our "Green Lake escape", we wish you good fortune in discovering yours! (In keeping with Canadian tradition, we were careful to pack an "Oh Henry!" bar as part of the emergency rations for us and our tour guide Peter.) And that's...Henry's Take. #celebratelife #justbreathe #wetadventures

Head over to Wayside Park where there's a tiny parking lot or a turnout on the side of the freeway,…read morewhich can be easy to miss. Walk down the path where you find a nice little park with people lounging and participating in water activities. We struggled and found ourselves in the village until we called to ask where exactly they were located. The rental cabin here is situated right on the end of Alta Lake with canoes, kayaks, etc. for rent. We signed a waiver, got a quick lesson, and were pretty much off with our kayak for $30 CAD/hour. They provided lifejackets, paddles, and even a waterproof pouch to store your things. If you're smart, bring a nice beer or drink along as they have cupholder in the kayak. Even though this was my second time kayaking, it's easy to pick up. Unfortunately, I am still terrible at it and totally lack the strength and direction to pull through. Thank goodness we got the two-person kayak, so I had help --lots of help. You can make it across the entire lake and back within the hour, which was all we needed.