10/10 would rent from them again. The staff was all tremendously helpful and friendly. Simon did a…read moregreat job setting me up and making sure I was good to go. I decided to buy inserts and came back a few times to get different boots, to which they were very accommodating. Literally changed my boots every day just to try different styles and they didn't bat an eye or make a big deal about it. Best price for rentals on the mountain.

Super friendly and efficient. Easy to rent skis for those traveling from out of town. We brought…read moreour own boots which made it easier to travel. Nice selection of demo skis too.

I searched around on the internet and found this place to rent bikes for my family a few weeks…read morebefore the Crankworx Festival. I was able to get two adult bikes (S and M) and two kids 24" bikes. The website was easy to use and straight forward. There were no hidden fees and I felt good that the bikes were indeed available. The location was great too as it is located right in the village and happened to be near our hotel. Upon arrival, we gave our name and within a few minutes were on our bikes. They had a guy fit them to us with seat height and gave us 2 locks for the 4 bikes and 4 helmets. They were Norco brand and in good condition. We had an incident where we broke the key in the lock and someone came to our hotel where they were locked to saw off the old lock. They were not too strict on the return time and we enjoyed the bikes very much.

After going to 5 bike places we finally found Giant / Gateway bikes. Ludo set us up with…read morerecreational mountain bikes for me, my 18 year old son and 14 year old daughter. Perfect for Lost Lakes and the terrain! Great French rap music too.

We heard this was the spot to rent downhill bikes - the hype was justified!…read more The team here gets all your personal stats to adjust the bikes to suit you and your riding style (suspension, reach, and chainstays on the V10) so everything is ready to go when you pick them up. Our bikes were current generation Santa Cruz V10s. They came equipped with Fox 40 & rear coil, SRAM X0 drivetrain, Maven brakes, and Assegai/DHR tires with proper DH casings. The bikes were absolutely dialed and we had a blast riding everything from A-Line to double black tech with them. I've been on rental bikes in the past that were clapped and had soft brakes or wonky derailleurs - that was not the situation here at all. The crew was helpful making some last minute adjustments and locked the bikes up so we could sit down for lunch somewhere. One of the crew (maybe the owner?) also had some great recs for taking our bikes out in Whistler Valley on one of the days we weren't riding the park. We'll be renting from then the next time we visit. Highly recommend!

There are a plethora of bike shops around the Whistler area, and when you search online, this is…read moreone of the more recommended shops due to it being one of the few local, independent shops still around. I'm all for supporting local, but this shop has proved why large conglomerates are able to take over areas so easily. Being a small, independent shop doesn't mean you can get away with providing shoddy services and rude attitudes to your customers, as this place does. I rented a V10 here to ride at the bike park earlier in the summer, and I thought I was being pranked with how poorly tuned the bike was for my weight and size. It's as if they tuned it for a 300+ lb bodybuilder. I inputted my weight (140lbs) and height on the registration sheet, and it seemed to be completely ignored. I get that bike parks are extremely rough on the bikes, but practically maxing out the suspension and tire pressure will do nothing but provide an extremely poor rider experience and also risk injury. Maybe that's the strategy: wear out the riders by practically giving them no suspension so they ride less, resulting in less wear and tear on the bike? I consider myself an advanced rider, and as I did my first run down Crank It Up, I couldn't help but wonder if riding down cobblestones in Paris Roubaix on a tireless road bike would've offered a smoother experience as I was getting absolutely beaten to shreds on the bike. My buddy, a former bike shop mechanic, tinkered around with the tire pressure and so on before we brought it back to the shop to get the bike further adjusted. We were introduced to the presumably lead mechanic, the older Australian gentleman. As we explained the situation and what we did, he began to talk down to us for tinkering with the bike because we could have done some irreparable damage. I get that there are people who foolishly think they know more than they do, but I can't even wrap my head around how much damage we could have done taking air out of the tire or adjusting the compression on the fork. We had a four-day rental and brought the bike back four times within the first two days (not including the returns where we voiced our thoughts) with the same exact complaint before the Australian mechanic seemed fed up with us and decided to check out the suspension, only for them to realize that the bike had a completely damaged suspension and that it needed to be replaced. When you're paying more than $200 a day for a rental, you expect some level of service and functionality from the tool that you're using. Unfortunately, that was not the case for me. Despite all of the "adjustments" that were made, I felt like I was cosplaying as a first-day jackhammer operator riding that bike. My forearms and hands were absolutely beat because of the lack of a working suspension system, and I was mentally drained from the dread I endured knowing I would have to go back to the shop each time for adjustments and endure a condescending interaction with the mechanic. I'm sure the bike shop deals with beginners all the time who have a hard time conveying their experiences or blame the bike for their fatigue when, in reality, it is the physical nature of the sport. However, I ride multiple times a week, have no issues riding some of the more technical parts of the mountain, and conveyed this information to the bike shop, expecting them to be a bit more sympathetic and provide even a baseline level of customer service. Unfortunately, that was not the case. There were several other bike shops that my buddy and I stopped by within the Whistler Village that treated us better than Evolution, despite them being conglomerate-owned. I'm all for supporting local, but I can't in good conscience recommend this place, especially to beginners. With the way they set their bikes up, someone can seriously get injured or worse. If you receive even double the service I did, you'd leave disappointed and feel like your money was wasted. This bike shop is sadly an extremely poor steward of the sport and strongly highlights the negative, pompous attitude of biking culture.

Would highly recommend these guys. Their bikes are good quality. Their rates are reasonable and…read morethey couldn't be any friendlier and helpful. We rented four bikes on the first day. Took them all the way to the train wreck. The second day we rented four electric bikes. Both days we worked mostly with Jack. He went over & beyond to ensure we had everything we needed, helped us on where to go, and adjusted our bikes. Thanks Jack!! You can tell he loves his job and that he really wants you to have the best experience possible for your ride. Ask for Jack but no worries if he's busy or not working because the whole staff is super friendly!!

The staff was great and helpful. One of the best rates for bike rentals in the area for an hourly…read morerate if you don't want an all day rental in the Whistler area. Helmets were included with the rental. It starts at $15/hour for the comfort and recreational bike.. there are options to upgrade depending on what biking activity you want to do. Walks-in were welcome. No wait at all.

This review is for a downhill bike rental (NOT ski/snow)…read more Prices are similar to others more or less, but service was exceptional and bike performed great as well. They took the time to adjust sag (every rental place should but not everyone does). They gave me a shock pump to take on the trail, in case I want to adjust more. And when I had a flat they replaced in less than 10 mins, no problem (and no charge). Check in/ check out was easy. As usual with me, I was the first one to rent and the last one to return :) I'll definitely rent from them next time I'm biking in Whistler!

I had my boots punched out after a particularly painful spring day. They were quick, cheap,…read moreknowledgeable, and did a great job. Well done folks. My feet thank you!

everyone there is awesome super nice! everybody there you can see loves biking, and all our real…read moremountain bikers. Super nice sick shock!

Very helpful and accommodating. Everyone was friendly and knowledgeable. Gave me all the…read moreinformation I needed for park tickets as well.

I cannot say enough good things about Arbutus Routes, their staff, and our guide (Lizzie). We did a…read more5-day single track guided MTBing experience in June 2024; Alistair and Anna were quick to respond to all my questions and helped us customize the tour so we could have more days at the bike park. We arranged to bring our own clip pedals, they supplied full face helmets and other protective gear as needed for the bike park, which Lizzie help us fit. (Pro tip: remember to bring glasses or goggles for the bike park.) I was able to ride a DH bike for the bike park days, then switch to a Transition Relay (e-bike) for the other days. Lizzie made sure our bikes were adjusted to fit and we set off for the bike park! Lizzie is an excellent guide and coach! She made the experience fun for all of us, though we have different skill and endurance levels. She prepared us each step of the way and answered all our questions so we could just focus on having fun. She gave us tips on riding drops, jumps, and slabs and found the best places to session each. I appreciated that she gave us choices for each day's adventure. Often there were more and less technical routes that allowed us to ride "together," yet at our own levels. Lizzie also gave me some helpful tips for riding the e-bike that will come in handy back home. If you are planning your first trip to MTB in Whistler, I highly recommend working with Arbutus Routes to plan one or more tours. There are a dizzying array of trails to ride in Whistler/Squamish/ Pemberton, and a guide (Lizzie!) can get you to the trails that are the most fun and the most appropriate for you.

We rented e-bikes here. Friendly, helpful staff. Nice bikes - Specialized Cumos. The bikes were…read morewell maintained and there are a lot of places to ride on bike trails in Whistler.

We just finished a long vacation in Whistler where I rented an ebike from premium mountain 5 times…read moreduring my stay. It can be intimidating when you are unfamiliar with a new business but to the person, every employee was kind, patient, amazingly helpful and just nice people to be around. The entire experience was so smooth I convinced two others in our group to rent bikes there as well, and their experience was the same. Great service, good selections and fair prices. I've rented from others in the village in past years but highly recommend this company with a special shout out to their team. We will be back.

We rented hardtail bikes from this place and although the website was easy to use, it would not…read moreallow for you to book same day rentals. The location is right in the village in a basement. Their pricing was the best and the bikes we got were decent. The fitting process was straight forward and their shop was clean and organized. We did a 2-day rental and after the first day, I wanted to upgrade just my bike to a downhill bike. They gladly credited the cost of the hardtail toward the cost of the downhill, which came with a helmet. I did have to pay extra for the armor and ended up buying gloves from here as well since they don't rent them. The staff was super nice and I highly recommend this shop!

We stopped in on a Friday morning and rented bikes for a 1/2 day (4 hours). You can find 10% off…read morecoupons around town. The bikes were Giants in good condition. They call the bikes valley bikes, but to me it's a simple hardtail mountain bike with a front shock. We rode around all the recommended paths to see lakes and it took 3 hours. 90% of the trails are paved. There are hills! They provide a helmet and kept my bad. Bikes have a water bottle holder.

This place is AWFUL. My friends preordered their gear here. When we got here the line only had 3…read morepeople in front of us, but we still had to wait 1.5 hours for them! How freaking inefficient! Oh and the best part was when we got to the slopes, my friend tried to put on his skis...and his boot didn't even fit into his bindings. He had to run back to a different place to get fixed. Avoid this incompetent place at all cost.

Great e-bikes, good service, easy online booking, beautiful town and nice guy! Great ride out from…read moreGibsons out to Gumboot restaurant in Robert's Creek via Lower Road.

Scott was great, the scooter was great and the price was right!…read more P.S. We had zero scooter experience, and he gave me a quick lesson and made us feel really comfortable. Can't wait to do it again next time I'm on the Coast!