Where do I start...
I came in here to look at what they had, do a little browsing since Florence is supposed to have the best leather. I found something I really liked, but the only issue was, that I needed the sleeeves shortened up. The owner said not a problem. He can either shorten the current one or he can make a new one and ship it to me. The shipping would be no charge and I was okay with it which is why I didn't even try to haggle with the guy on the price, I just wanted the nice jacket sent to me in one piece.
If I can get a brand new one tailored to me that would be great. The only thing that worried me is once I go back home to America, will I get the jacket? So I took a picture of the invoice that the owner kept in order to carry out my purchase. He also gave me his business card with his store telephone #, email and his WhatsApp. After I paid, he told me it will be done in 2 weeks.
So after I came home, and the delivery date came I reached out to him on WhatsApp. I noticed he viewed it, but a couple of days go by before he answered me back. He "miraculously" remembered me and my special jacket (AFTER I sent him a pic of my invoice... good thing I took a pic of it).
So his answer was the jacket is almost ready to ship. After almost another month of going back and forth about shipping details, tracking, etc. (again, always me reaching out to him), I finally received the leather jacket. The only thing is, it was wrapped up into a tiny ball and packed in a plastic DHL bag.
When I looked at it I thought to myself, is there a jacket inside here? Can't be, it's too small. Nonetheless, I open it and surely the leather jacket. This is when I noticed all the wrinkles and creases from packing it into a tight ball. What a disgrace. He couldn't ship it properly so the leather isn't creased before I even wear it?! Anyway, I try it on and I couldn't take my eyes off all the wrinkles on the jacket. To add to that, the neckline didn't seem like it was stitched incorrectly. There is an awkwardly raised bump. Also one more thing, the inside pocket of the jacket wasn't completely stitched tight to secure it. If I put anything in there it will fall out.
The owner seemed okay to deal with and always saying the right things. Even chatting on WhatsApp, he was somewhat workable. He even offered to ship me a new jacket. I told him I would send him the old one back if he did ship a new one. This was a month ago, and no new jacket. Like, now I have to be the one always reaching out after I paid him full price for a purchase I made at his store?! Wish he knew the customers value and not be shady or ghosting people.
This whole ordeal from purchase date of October 24th until now has made me think twice about buying anything from here ever again. I really hoped for a nice new leather jacket from a beautiful city. read more