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    Benheart

    4.5 (29 reviews)

    Benheart Photos

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    Abigail G.

    Incredible leather products & shopping experience in the heart of Florence. Some of the most intricate and beautifully made leather shoes I've ever seen. Our shopping experience was wonderful. Everyone in the store was friendly, engaging and nice to be around. The ability to customize any piece by branding your initials is a super cool addition. Their leather jackets are très chic with a broad range of colors and styles. Prices are great for the level of service and quality of leather and the styles. Would recommend stopping in on your next trip to Florence!

    Great customer service while in the Florence store. I purchased 3 pairs of leather shoes with the zipper on the sides. One pair constantly come apart at the bottom when zipped up. I can't get anyone to respond to me, left three messages by email and phone. I even call the the Beverly Hills store, nothing..... Unclear what the return/exchange policy is, beware.......

    I had a wonderful shopping experience in the Firenze store. Lara was patient and wonderful showing me jacket after jacket until I found THE jacket. steer clear of the market/street vendors for quality and a great experience!

    Personal stamping.
    Chris E.

    I don't bother writing reviews unless I have an exceptional experience, both good or bad. This is the former. While on a trip to Rome (which happened to fall on me and my wife's 18th anniversary) we took a day trip to Florence. Knowing that Florence is notorious for its leather goods, I did some googling the night before to see if I could find a few stores that weren't hawking the usual crap sold at every single street market on every corner. I happened on a great article about Benheart that left me with a strong desire to check it out. We found the shop easily enough, and as soon as I walked in I knew it was a special place. The decor, layout, smell, and overall feel told me I would be walking away with something cool. Now, unlike every other shop we visited while in Italy, we had a very friendly staff member approach us and in a very un-forced way and who started chatting us up. He encouraged us to look around and as we were trying jackets on, he would give us bits of info about the company and products. I rarely need convincing once I find something I like, but he did a great job telling my often-uncertain wife how certain jackets worked well with her build and overall made her feel comfortable about making a purchase that was outside her comfort zone. Ultimately he offered us a good discount for buying two jackets, and also advised us about the VAT refund we could get at the airport (a painless experience BTW). As we were checking out, another employee from the other shop across town told us that if we followed him back to the other (larger) shop, he would stamp our initials on the jackets. That sounded like a cherry on top of an already great experience, so we headed over. Once there, and they started stamping my jacket, my wife spotted another jacket that she liked a little more than the original one she had bought. The guys were totally supportive and swapped it out no problem. They stamped hers next and sent us out of there feeling like rock stars. I can honestly say this is one of my top 5 favorite shopping experiences ever. Just wonderful from start to finish. The jackets themselves are absolutely beautiful and feel more like wearing a perfect fitting shirt than a big bulky jacket. We both wore them for the whole next day walking around Rome and despite weather that flipped between rain and sun, we never once took them off and even wore them to a fairly fancy dinner function later that night. We got compliments galore from other people all day long. So yeah...if you want to purchase an original, authentic, handcrafted leather product from people that take pride in what they're selling, make Benheart a priority if you're in Florence or Rome. Can't wait till they open their shop in LA and I can visit on a regular basis.

    High-top leather sneakers

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    4 months ago

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    4 years ago

    The staff were friendly and helped me customize a belt. It's a nice place to check out leather goods.

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    3 years ago

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    2 years ago

    Simply the Best! If you are in the market for excellent quality and service this is the place. You'll feel like you're family shopping here!

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    7 years ago

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    7 years ago

    UPDATED: Visited for the second time last week. Same exceptional service. No change. Same great quality. Excellent.

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    7 years ago

    Highest quality lather you will find in Florence. Marvin was extremely helpful in helping me make decisions.

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    Benheart Reviews in Other Languages

    Review Highlights - Benheart

    Our local friend from Florence mentioned that the #1 recommendation for top-quality leather is in Benheart.

    Mentioned in 12 reviews

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    Omidimo - Leather jackets!

    Omidimo

    4.8(35 reviews)
    0.7 kmSanta Maria Novella

    Great service. Go here and don't stop anywhere else ! We met the owner Roberto and he spent so much…read moretime with us and brought out the glass of Chianti while we shopped. Loved the experience.

    Where do I start…read more.. I came in here to look at what they had, do a little browsing since Florence is supposed to have the best leather. I found something I really liked, but the only issue was, that I needed the sleeeves shortened up. The owner said not a problem. He can either shorten the current one or he can make a new one and ship it to me. The shipping would be no charge and I was okay with it which is why I didn't even try to haggle with the guy on the price, I just wanted the nice jacket sent to me in one piece. If I can get a brand new one tailored to me that would be great. The only thing that worried me is once I go back home to America, will I get the jacket? So I took a picture of the invoice that the owner kept in order to carry out my purchase. He also gave me his business card with his store telephone #, email and his WhatsApp. After I paid, he told me it will be done in 2 weeks. So after I came home, and the delivery date came I reached out to him on WhatsApp. I noticed he viewed it, but a couple of days go by before he answered me back. He "miraculously" remembered me and my special jacket (AFTER I sent him a pic of my invoice... good thing I took a pic of it). So his answer was the jacket is almost ready to ship. After almost another month of going back and forth about shipping details, tracking, etc. (again, always me reaching out to him), I finally received the leather jacket. The only thing is, it was wrapped up into a tiny ball and packed in a plastic DHL bag. When I looked at it I thought to myself, is there a jacket inside here? Can't be, it's too small. Nonetheless, I open it and surely the leather jacket. This is when I noticed all the wrinkles and creases from packing it into a tight ball. What a disgrace. He couldn't ship it properly so the leather isn't creased before I even wear it?! Anyway, I try it on and I couldn't take my eyes off all the wrinkles on the jacket. To add to that, the neckline didn't seem like it was stitched incorrectly. There is an awkwardly raised bump. Also one more thing, the inside pocket of the jacket wasn't completely stitched tight to secure it. If I put anything in there it will fall out. The owner seemed okay to deal with and always saying the right things. Even chatting on WhatsApp, he was somewhat workable. He even offered to ship me a new jacket. I told him I would send him the old one back if he did ship a new one. This was a month ago, and no new jacket. Like, now I have to be the one always reaching out after I paid him full price for a purchase I made at his store?! Wish he knew the customers value and not be shady or ghosting people. This whole ordeal from purchase date of October 24th until now has made me think twice about buying anything from here ever again. I really hoped for a nice new leather jacket from a beautiful city.

    Photos
    Omidimo - Tailored right on site!

    Tailored right on site!

    Omidimo - More!

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    Omidimo - Getting Roberto's advice!

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    Getting Roberto's advice!

    Benheart - shoes - Updated May 2026

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