BE AWARE MADE IN CHINA clothes
Deceptive Practices and Non-Existent Customer Service
I've been a loyal Gutteridge customer since 2016, but my experience has soured completely. While I like their clothing designs, their customer service is shockingly non-existent.
Persistent Issues with Service and Sizing
Getting a simple response requires sending the same question two or three times via email or WhatsApp. Their website's sizing is consistently inaccurate; items almost always run much smaller than advertised. Exchanging for a correct size is impractical because you're forced to pay a return fee, which can sometimes cost more than the item itself.
To make matters worse, I have a gift card on my account that is impossible to use. I've contacted them repeatedly about it with no resolution. I recently placed an order believing the gift card balance had been applied, only to find out it wasn't. When I asked them to cancel the order so I could re-place it correctly, they refused, stating orders can't be canceled. My only option was to receive the items and then pay another return fee.
Deceptive "Made in China" Labeling and Hidden Costs
The final straw, and what has completely destroyed my trust, involves their deceptive practices regarding the country of origin. As a US customer, I ordered clothes assuming they were shipped from Italy and was prepared to pay the corresponding import taxes.
Imagine my shock when I discovered that the clothes are actually made in China, not Italy. This crucial detail is not disclosed anywhere on their site. Because of this, I was hit with much higher import taxes than anticipated--nearly double what it would have been for Italian goods.
When I contacted customer support, they deflected responsibility, stating it's the customer's job to pay taxes. While I agree, it's Gutteridge's responsibility to be transparent about where their products are made. Marketing as an Italian brand while manufacturing in China and failing to inform customers of the significant tax implications is a disgrace.
Final Verdict
This company's practices feel increasingly like a scam. There's no customer service, no accountability, and a consistent pattern of blaming the customer for their own failures. After spending thousands of dollars here since 2016, I am done. It's a shame to see a supposedly Italian brand operate with such little respect for its customers. I am now taking my business to a company that actually values its clientele. read more