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Ombre Salon & Spa

4.6 (41 reviews)
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Services - Ombre Salon & Spa

Chemical treatment

Haircut

Hair extension coloring

6 More Services

Hair extension removal

Hair extension services

Hair styling

Makeovers

Makeup application

Makeup consultation

Ombre Salon & Spa Photos

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Recommended Reviews - Ombre Salon & Spa

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Reviews With Photos

Marwa's "correction"
Liebe B.

If you value professionalism, honesty, and basic customer service, stay far away from Ombre Salon. The owner, Marwa, is condescending, dismissive, and completely unprofessional when handling customer concerns. Instead of listening and making things right, she gaslights clients, refuses to take accountability, and then mocks them online. I strongly encourage you to read the other one-star reviews, my experience is not an isolated case. Please refer to the videos I posted on here that she posted on her business account, she is truly SHAMELESS. I originally booked this appointment before my honeymoon because I wanted a fresh, professional hair color for my trip. My hair was originally brown with red undertones from when I dyed it chocolate brown in October 2024. My goal was to cancel out the redness and achieve a neutral brown shade. I provided the stylist, Jonathan, with multiple TikTok reference videos of the color I wanted. I also told him that if my ideal look wasn't possible, I wanted my hair to be as close to my natural medium neutral brown as possible. My natural color was visible in my grown-out roots, so it should have been easy to match. I also requested face-framing highlights for added dimension. At no point did Jonathan tell me my request wasn't achievable. When we finished after 8 PM, I could already tell my hair looked darker than expected, but I wanted to see it in natural daylight before saying anything. The next morning, I saw my hair in daylight, and it was pitch black--not brown. Worse, my face-framing highlights looked ashy and gray against the harsh black base color. Instead of adding dimension, they just made my hair look like I had grown-out gray streaks. I immediately reached out to Jonathan, but since he was out of town, the salon owner, Marwa, contacted me and said she could fix it. She said she would use a clarifying shampoo and color remover to lift the black dye and tone the highlights if necessary. However, during my correction appointment, none of that actually worked. While she was blow-drying my hair, she made a condescending remark, saying: "I always tell my clients to never change their hair or eyebrows before a major event because they might not be happy with the result. I hope you learned your lesson." The only lesson I learned was to never come back to this salon. Halfway through blow-drying, I asked to step outside to check my hair in natural lighting. When I sat back down, I told her directly that no actual changes were made--my hair was still black. Instead of addressing the issue, she told me no salon would be able to make me happy because "I had no idea what I wanted." That is completely false because I clearly communicated my expectations from the start. Marwa then tried to justify it by saying the black hair dye "canceled out the red," which was what I wanted. That is NOT true. Yes, black dye cancels out red--but it also cancels out everything else. Using pitch black dye to "neutralize red tones" is not a professional approach and was absolutely not what I asked for. She ultimately gave me a refund, and I initially wasn't going to write a bad review--until I saw the unprofessional and condescending Instagram story she posted about me ON HER BUSINESS ACCOUNT. In the video, she claimed that if someone "can't afford a high-end salon, they shouldn't go there" and that she had clearly explained the process during the consultation. This is completely untrue, and my text messages with her prove it. There was never a discussion about the process, nor was I informed that bleaching was necessary to achieve my color. Had I known, I would have made a different decision. Additionally, let me be clear--wanting a refund does not mean I "can't afford" a high-end salon. It means I'm not willing to pay for bad service. And frankly, this salon is not high-end. Proof of My Experience I've included screenshots to back up my experience: 1. Hair Before the appointment 2. Reference photos - The exact TikTok videos I showed Jonathan as inspiration. 3. After the first appointment 4. After the correction appointment 5. Text exchange with Marwa *Update, her response is a reflection of how dishonest she is. Please avoid this salon at all costs. The videos and pictures speak for themselves.

Johnathan gave me everything I wished for! The perfect chocolate brown and 90's layers and blowout! Have been going to Ombré Salon since 2021 and always come out with amazing hair. Marwa hires the best people and I'm so glad to have this be my go to salon

Hot tools styling

I recently got my hair and makeup done for an event at Ombré. Can't say enough good things about this place. I told her what I wanted for both my hair and face and she delivered exactly what I was looking for. Super happy with the results and will be using them again!

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3 months ago

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Marwa A.

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2 months ago

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3 months ago

Super happy with my recent haircut with Marwa! Easy to book, easy parking and gave me exactly the refresh I needed.

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Marwa A.

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1 year ago

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Marwa A.

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5 months ago

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Marwa A.

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1 year ago

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Marwa A.

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2 years ago

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Marwa A.

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1 year ago

10/10 artistry and overall experience!! Could not recommend more. Beautiful space and talented team!

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1 year ago

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Marwa A.

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1 year ago

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2 years ago

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Marwa A.

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3 years ago

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Marwa A.

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3 years ago

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Marwa A.

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3 years ago

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Marwa A.

Thank you Nilza! We appreciate your feedback.

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2 years ago

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4 years ago

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4 years ago

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Marwa A.

Thanks Ajin! We are happy to give you the best service.

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3 years ago

Great service. They will give their honest opinion and they do a great job. Left happy and will be going back.

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Marwa A.

Thank you Kaitlyn, we’re looking forward to see you again.

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4 years ago

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5 years ago

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7 years ago

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Marwa A.

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3 years ago

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Marwa A.

Thank you Zoe! Looking forward to see you again at Ombre.

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7 years ago

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Marwa A.

Thank you!!!

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4 years ago

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Marwa A.

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4 years ago

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4 years ago

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6 years ago

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Marwa A.

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6 years ago

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6 years ago

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Marwa A.

Thank you Brayden!!

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7 years ago

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Marwa A.

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4 years ago

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Marwa A.

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7 years ago

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5 years ago

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Marwa A.

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5 years ago

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7 years ago

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7 years ago

My favorite hairstylist in the area. Marwa is very attentive and creative in her own ways. Besides the prices are unbeatable.

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7 years ago

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Marwa A.

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7 years ago

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7 years ago

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Page 1 of 2

Ask the Community - Ombre Salon & Spa

Review Highlights - Ombre Salon & Spa

I was early and I was offered a drink on arrival and greeted by Marwa who was finishing up another client.

Mentioned in 26 reviews

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So I first off want to clarify that I was fortunate enough to win their Instagram balayage…read moregiveaway. But I swear that despite that, my review is 100% completely honest!! So when I went in, I already had blonde hair but I hadn't gotten it done since Thanksgiving so my naturally dark hair was peeking through in my roots. My blonde was also very warm and a little bit lackluster (just because it had been months since I last got it done!). So I knew going in that I really wanted to brighten my hair and give it a little refresh. I wanted a little more blonde and was hoping to add some more dimension. One of the owners, Melanie, did my hair. Starting off, I felt totally at home and comfortable. She grabbed me a Diet Coke and spoke with me about my hair and asked what I was looking for. I wanted to be realistic and I wanted to ensure that my hair would last until graduation (I graduate college in seven weeks). She was quick and efficient! We chatted about all sorts of things and honestly the three hours went by so fast!! The head massage/wash was so wonderful and relaxing. I've been wanting to go here for years (been following the account since freshman year) and I'm so glad I finally got the chance! My hair is stunning and Melanie is truly a star. I am so confident and just really appreciated the whole process. Grateful for this and super happy with my final look!

I was a client here for years and worked with two different stylists. Unfortunately, both…read moreexperiences were disappointing and ultimately damaging to my hair. The first stylist showed little concern for hair health. My hair became severely damaged, and the highlights were poorly done--harsh, with straight lines and clearly visible foil marks. Even after going back for a touch-up, the work never improved. I switched to a second stylist for balayage, hoping for better results. On my most recent visit, I came in only for a toner and specifically asked for a golden honey blonde. Instead, I left with a dark, cool brown color that was the complete opposite of what I requested. Before I even left the salon, the stylist and other staff were trying to wash the color out, which made it clear it was wrong. The stylist knew I was unhappy, but I had a work event that night and had no real option but to leave. I called the salon the next day to have it fixed and was told there was no availability for two weeks. When I finally came back in, the stylist didn't even dry my hair--so there was no way to properly see whether the color had been corrected. Overall, this salon is overpriced, stressful, and inconsistent. Given the cost, I expected professionalism, attention to detail, and respect for client requests. I did not receive that and would not recommend this salon.

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