My daughter is in Omaha attending school, and her car needed some desperate help…read more The Mad Hatter team reviewed the issues, communicated how they could fix them, and did so quickly at a reasonable price. I would highly recommend Mad Hatter for their help and guidance.

I attempted to get an online quote through Yelp for replacing my brake pads and rotors. Other shops…read moreasked me a couple of questions and gave me a quote. Mad hatter insisted they needed to inspect my car before giving me a quote. Defeats the purpose of an online quoting tool now, doesn't it?

No muss, no fuss. First come, first serve. These guys don't mess around. Two other stores gave me…read morebull about the nail being too close to the edge and I'd have to buy a new tire. Tommy's patched it for $30 bucks. They will get all my tire business from now on.

Twice now I've been sent (by my dad Larry) to Tommy's Tires for any and all tire troubles. Super…read morefast service. Very fairly priced. Excellent customer relationships.

We have had a tire with a slow leak for a while and finally brought it in to this shop yesterday…read more My husband and I were pleased with the general personal service and the politeness, friendliness and professionalism of each staff member we talked to. We did buy two new tires but did not feel pressured, but felt like we had time to make our decision. After we said yes to the new tires, we were done in about an hour. I definitely felt they were trustworthy and competent.

Roy and another young man were amazing. i had a flat tire and brought my tire in and they changed…read moreit out for me then came back with my car and was in and out in 8 minutes if that. my husband uses them often also and tell people to go. the customer service and quality is top notch

I have a old GMC pick up. D and D went above and beyond in…read moreinstalling a new carb. On my truck. I would not hesitate sending anyone I know there for service. They are fair, honest and customer centered. Top-notch!!

The company is overpraised. Just a little but enough to spoil the good impression from the quality…read moreof the service and customer treatment. I am not a regular with Firestone. About 3 mounts ago I used their services by accident - i was in a hurry and they were the nearest location. Just to add, but they have a really good location with easy access and a lot of parking place. Now back to the review. My car was out out of power. The engine was running very on kind an a warning mode. I parked there and left my car. In few days the car was ready and the engine sounded like a tiger ! The bill was like a tiger too. No matter of that, I am really impressed by the service and the great timing.

My husband made a 9 AM appointment and was finally seen after 11AM. We had one flat tire with a…read morenail and only 19K miles on this leased vehicle. Firestone said all 4 tires were bad and they refused to just fix the flat tire. We needed the vehicle and my husband had them put on one tire, $140. He asked for the old tire to take home; not too pleased with that request but he did get the tire. Subsequently, we went to the dealer to have them look at the tires to see if they needed replaced. The dealer did fix the flat tire and we had them put the original tire back on the vehicle. They stated all four tires were at worst at half life. Firestone stated the tires were at 2/32 and the dealer measured the tread depth at 4/32 and 5/32 when inspecting the tires! Needless to say, we will NEVER return to the 50th and L location. It's sad they took advantage of an elderly man!!

Made it here the other day for a used car inspection. They were polite and efficient. I didn't…read morerealize it at the time but they send a detailed record of the inspection, with photos. I received it through a text message.

I went here for an oil change and tire rotation. They had a $20 off special that made it around $80…read morefor synthetic oil. I have to say they were awesome. They had the car done in about 45 minutes on a busy Saturday morning. I also liked the quality of service for the price. I had checked out some other options in the area and they were around $100 without the tire rotation. I will definitely be back for my next one.

I had been needing new tires for over a year and finally broke down and started shopping around…read moreonline. I checked prices at Walmart, Costco, the Toyota dealership and Tires Plus, and for the quality, Tires Plus by far had the best price (they were running a sale and it ended up being almost $70 cheaper than Walmart for a set of 4, good quality tires). I was able to shop around online, compare tires/prices, make my selection, and after seeing an estimate of what my total cost would be for the tires and installation (AKA no hidden fees), schedule my appointment online. I made an appointment on a Wednesday for 6 pm that Friday. I ended up being early by about 30 minutes and they had no problem getting me in right away. The woman at the front desk was very friendly and, most importantly, the bill I got was exactly what the online estimate had been, down to the penny. They offered me a warranty, which I declined, and that was the end of that. I didn't feel pressured to buy the warranty or any other unnecessary services or upgrades. The annoying sales tactics at a lot of car places is a huge pet peeve of mine, so they get major bonus points for not engaging it that. Since they close at 7 pm, I anticipated that I would drop my car off and pick it up the following day. When I went to confirm this with the woman at the front counter, she stated they had planned on getting it done that night, but I could pick it up the next day if I preferred. My husband and I decided to wait and just hung out in the area for an hour and a half. We called to check the status after about an hour (we were still really skeptical they were going to be able to install the tires in an hour and 15 minutes) and were told it would be ready around 7. We arrived at 7 and it was done within 5 minutes, which actually meant the mechanic and front desk woman stayed a little late to accommodate us. I have been driving on the tires for a few weeks and am very happy with the quality of the tires and have had no issues thus far. If you are shopping for new tires or need any other car services they offer, I would definitely recommend this place. Good quality and great service!

Purchased a new tire that went flat 2 days later and they refused to replace the tire. They fixed…read moreit and it started loosing air again a few weeks later. We were told they cleaned the wrong tire and they still refused to replace the tire with a new tire even after speaking to management. Horrible company and I would not recommend them to anyone.

I was not a pretty impressed with their service at first because I was told the work would only…read moretake an hour and a half when I drove myself there and waited on the premises after being there an hour and 45 minutes the lady came and told me that it was gonna be a while so I had arrived at 10:30 and did not get to leave there until 330 after leaving there. I noticed a loud noise coming from my right rear of my car and the shock that they installed on the right rear already had broken loose and was making a loud noise, called back and talk to them. They said to bring the car back in a few days later, and they would look at it and fix whatever the problem was well it turned out. It was a broken shock brand new after installation. It broke and then I also had a tire replaced on the right rear and that tire continuously goes flat and it's brand new so I really appreciate everything they did but it seemed like everything they touched just was not blessed. I still have not taken the vehicle back or called them about the right rear new tire they put on the continuously goes flat. all in all, I was treated very good by the staff and the staff out in the bays were also very nice people. I guess I just have one of them cars.

Best service ever! My wife and I have both been bringing our cars to this location for a few years,…read moreand I cannot say enough good things about the staff. They've worked late a couple times to finish an oil change, gotten hard to find parts in no time, and always clearly explain any issues they find. As a huge plus, my wife always feels comfortable bringing her car to them, and never feels pressured or talked down to like has happened at many other mechanics. Super great people, phenomenal service, and fair prices!

Dropped off car for heater repair, Tom called to say amount for repair and I approved. No mention…read morethis amount would not fix the problem. Upon pick-up was told not fixed and another part was needed and would be another $1000 plus. Not happy, but made appointment to drop off car for Monday repair. Dropped of Sunday, called Monday morning and was told they decided they did not want to do the repair. This shop failed to communicate and chose not to keep their word. Tom

I stopped in to get directions to a different repair shop. My trunk wouldn't close and I was giving…read moredirections but also the wonderful gentleman came out and fixed my car at no charge. You will have my business from now on.

Sam's what the hell are you thinking. 1 cashier handling cash customers, at Christmas no less…read more. PURE STUPIDITY!!! I've been in this line for 30 minutes. Sorry my wife is a hair dresser and has cash. Clearly based on this line a large percentage of your clientele deals in cash. Read the room . Maybe, I don't know ‍ make some of the self checkout registers accept cash. Duh!! You have the in Walmart. Get with the program. You guys do this at every location I frequent. Why?!? Please tell me why?!? It is so frustrating. Why should I continue to shop here?!? Costco is looking real good. BTW Jenny was very rude and condescending. DON'T GO TO THERE!!!!!

Two things about what we normally regard as a fairly banal establishment…read more 1. Over the weekend I was doing chores that required looking down and noticed my eyeglasses were too easily slipping off my face. I happened to be in to pick up a few household items, saw the optician was in, and asked if he could help. He did immediately, checked how they were sitting behind my ears, and went to make the adjustments. Swapped in new nose pads while he was at it. Excellent service. 2. They have really stepped it up with their "scan and go" feature. The last couple of times I've been there I didn't even have to stop on the way out to have a few items scanned for their stop-loss process. It's so convenient.