In March of 2026 I ordered a four-post lift from Olympic Equipment LLC for $8,500.
Olympic Equipment LLC committed to provide me model 4PXW-10 with two hydraulic
jacks. This model number was supposed to include 4 aluminum ramps, all necessary
hardware, correct hydraulic fitments, and a number of brackets for assembly/operation. I
also assumed it would include an instructional booklet and an inventory list. When I
received the lift, it was immediately clear that there were no hydraulic jacks, it was
missing 2 of 4 ramps, various hardware and brackets needed for assembly. There was
incorrect hydraulic fitments and the lift was non-operable as they sent it. The fitments that came with the motor were not compatible with the hydraulic hoses. Most
importantly, the dimensions of the lift are incorrect and do not match the product
described in the instructional manual with matching model number. This leads me to
believe that this is not the lift that I actually ordered, and instead likely a rebranded lift. I
was able to find instructions online from a Chinese manufacturer that fit the dimensions
exactly. Attempting resolution, I began discussion with Olympic. I was told that they never
had the jacks that I ordered in stock and there was no shipment scheduled to get me the
parts. During this discussion I asked for a refund and to ship the product back. I was told
that Olympic would not cover shipping and later discovered that this is supposedly not
true, per company policy. They compromised and said they would send me both jacks,
ramps, hardware and brackets and a $500 check. This was before the disassembly of
parts and before I was able to realize that this is not even the correct lift. After more parts
were received it was evident that there were further issues with fitment, for example,
brackets would not line up for assembly of ramps. At this point I have requested a full
refund with the company covering packaging at my location and shipping for the
incorrect product received. Further attempts at resolving this issue have gotten me absolutely no where. I have spoken to various members of the staff and while they are polite they all say they have no leeway and there is nothing they can do without acknowledging that I received a different product than described. Now I am stuck with an incorrect and potentially unsafe
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