Do not use this company or Olympic Equipment if your are trying to purchase anything. I ordered a 4 post lift and was required to pay for it in full up front due to "covid" and was quoted a lead time of 1-2 months max. I followed up multiple times and was told the 4 post lift was on the water and given a new, updated delivery date. I followed up again when the date approached and was then told the item didn't ship. There were so many stories fabricated it was clear they had no intention of delivering the 4 post lift ordered for my boyfriend for Christmas. When I tried to call to finally cancel after over 7 months of waiting no one would return my call. After weeks of calling I finally got a hold of someone who cursed at me over the phone then told me they would charge me a 20% restocking fee...for an item that was never delivered! This is clearly a scam, they are running this "business" under 2 different business names. DO NOT use either. read more

Just had our new lift installed. Blake and Mike were professional, courteous and on time. They did a fantastic job setting up and explaining all aspects of the lift. Our experience from first contact with Pete to installation was great. A BIG THANKS to Top Secret Equipment. Now cant wait to get it dirty. read more

Top Secret Equipment - Auto Parts & Supplies Near Me - Arlington, Washington

I would not buy a car lift from this company, owner and salesperson (Peter and Ryan) are rude and not trustworthy ! they don't honor their warranty, can't trust their website for specifications, my arms are 2" shorter then their specifications and was told they can't (or won't) do anything about it, my floor is level but arms on lift are 1 3/4 off level after there company installed it and after 10 month of them tilling me there working on it they told me they can't help me and stop calling !! NOT A GOOD COMPANY read more

Since day one it's been a disaster. First off when we got there they had a tariff charge of 200.00 that got added on the bill right off the bat. Then due to trump with the tariffs he says, comes a 30-45 day wait for shipping, it's shipped from China they're a local business I figure ok I'm in no hurry I can wait. So on we proceed everything is down to signing and we wait in the lobby. While waiting in the lobby to sign the order sheets for purchase, we find out the order had already been billed to my debit card except now there was a frame rotisserie added on for another 1000.00 and no tariff charge. We tell the lady that we didnt order a rotisserie and dont want one. So we get the rotisserie taken off the bill after, the lady looking at us and giving us this look of inconvenience, disapproval and dismay that she had to do this. I figure ok mistakes happen but I'm getting a lift. So we get home, my wife checks the bank account and low and behold not only did they not refund us the 1000.00 they actually charged us for another rotisserie and the tariff charge. My 2100 lift has now cost me upwards of 4500.00. My wife goes off the deep end shes livid, so she decides she is going to call them and figure out what the hell is going on. The lady on the other end proceeds to argue with my wife and lie to here saying no they didnt double charge us and since they forgot to add the tariff charge they just decided to go ahead and rebill our card for that as well with out talking to us or notifying us of any thing. By the end of the day my bank account is down 4500.00 + and I'm 30-45 days wait for a lift. Monday rolls around my wife finally gets everything straightened out with top secret customs and we finally get 2000.00 credited back to our account. 47 days go by, no call no email no nothing not a word from top secret customs. I decide well I'm out and about I will swing in and see where my lift is at it's got to be ready to be delivered....... WRONG. I go in to the office of top secret customs and talk to the guy in charge to figure out what's going on. He then proceeded to tell me that not only am I not getting my lift soon, it's still in China and hasn't even shipped yet, the only answer I get from him is this irritable dont inconvenience me response of...... Yep it's late. That's it nothing else just an annoyed look and a all I can say is it's late. So I ask him what happened and how did it now become 65-70 day wait for my lift. For that i get told well it's on crate 14 but i have these other 9k lifts that will be in, in 2 weeks so i could switch you to that one. I said no thanks i will wait out for the one i ordered. 30 days later no calls, no emails, no contact what so ever. I decide to call top secret customs to find out what the hell is going on. I get the head guy at top secret customs on the phone only to find out that nope no lift for you again with the disgusted and not giving two shits attitude I get again yup it's late. At this point I'm pissed its damn near 3 months late did it fall of the fucking boat on it's way here ? After a few minutes again he says well I can get you this other 9k lift next week for sure they are coming in and I will have one out to you mid week. I ask him so I will get my lift mid week next week for sure ? Yes I will have them in and get it out to you next week. So I agree to take the cheaper lift which will be at my house next week. At this point I'm fed up I'm sick and tired of dealing with these clowns but I've waited this long might as well finish it out and get my damn lift. So here we are Friday of the following week fri July 19 @6:20 PM and guess what.....No fucking lift, no phone call, no emails, nothing not one thing from the clowns at top secret customs. At this point I would never set foot in that building again unless I'm going to get my refund or a lift. I can only assume hes using my money and buying lifts but when one comes in if someone wants to not wait for the 20% discount he sells them what he has in stock and tough shit for that guy. Sad that a local business is this shady I wish I had cancelled the order after the first 3 screw ups they did. And just to add insult to injury he shorted me 30 dollars on the exchange price for switching lifts. 82 dollar difference got a check for 52 and some change. read more

Just bought the trailer hoist and love it. The secondary runway moves to wherever you need it. I've only had it set up for a week and a half and have had everything from a golf cart to a car trailer on it. My only issue is it arrived with damage on the secondary runway. The lift came from Arlington, WA and I live 26 blocks from the border in B.C. Canada. vHowever, because of Covid, had to hire a shipping company to bring it across the border on a flat deck trailer that was loaded by the staff at Top Secret warehouse and arrived at my shop in B.C 2 hours later. Grabbed my forklift and the slings and off loaded it. Cut off all the packaging and laid out the parts to assemble it. The next day, assembly started, with the last piece being the secondary runway, that when shipped is upside down on the bottom of the load. When we turned it over to install, it was damaged. So, after dealing with Top Secret over the last week and change in regards to the damage, today I was told too bad, so sad. They say they inspect all lifts when they arrive, and shrink wrap for sale and there was nothing wrong with mine when it left their warehouse, it must have happened it transport. To make a horribly long story short, when your lift arrives, make the transporter, shipper wait until you have inspected every piece of your purchase to make sure there is no damage. If they have to wait an hour while you unbolt everything from the shipping materials, so be it. There is no way mine was damaged between their warehouse and my shop. The damage was already on it before it was loaded and shipped to me. It could have happened before they received it and someone missed it on initial inspection. Who knows. ALL I'M SAYING IS, DON'T SIGN THE PAPERS UNTIL YOU CHECK ALL YOU'RE PARTS. read more